Webgility Features

Webgility

Automate Your Ecommerce Bookkeeping

3.31/5 (32 reviews)

Competitor Feature Comparison

API
Account Reconciliation
Accounting Integration
Activity Dashboard
Alerts/Notifications
Bank Reconciliation
Budgeting/Forecasting
Cataloging/Categorization
Channel Management
Cost Tracking
Data Synchronization
Expense Tracking
Inventory Control
Inventory Management
Knowledge Base Management
Marketplace Integration
Mobile Access
Multi-Channel Management
Multi-Store
Order Management
Order Processing
Order Tracking
Product Data Management
Purchase Order Management
QuickBooks Integration
Real Time Data
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Sales Tax Management
Shipment Price Calculation
Shipping Management
Tax Management
eCommerce Management
Learn moreCompare App
API
Account Reconciliation
Accounting Integration
Activity Dashboard
Alerts/Notifications
Bank Reconciliation
Budgeting/Forecasting
Cataloging/Categorization
Channel Management
Cost Tracking
Data Synchronization
Expense Tracking
Inventory Control
Inventory Management
Knowledge Base Management
Marketplace Integration
Mobile Access
Multi-Channel Management
Multi-Store
Order Management
Order Processing
Order Tracking
Product Data Management
Purchase Order Management
QuickBooks Integration
Real Time Data
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Sales Tax Management
Shipment Price Calculation
Shipping Management
Tax Management
eCommerce Management
Learn moreCompare App
API
Account Reconciliation
Accounting Integration
Activity Dashboard
Alerts/Notifications
Bank Reconciliation
Budgeting/Forecasting
Cataloging/Categorization
Channel Management
Cost Tracking
Data Synchronization
Expense Tracking
Inventory Control
Inventory Management
Knowledge Base Management
Marketplace Integration
Mobile Access
Multi-Channel Management
Multi-Store
Order Management
Order Processing
Order Tracking
Product Data Management
Purchase Order Management
QuickBooks Integration
Real Time Data
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Sales Tax Management
Shipment Price Calculation
Shipping Management
Tax Management
eCommerce Management
Learn moreCompare App

Webgility Feature Reviews

24 reviewers had the following to say about Webgility's features:

Rene S.

Awesome integration tool

2020-07-24

We have been using webgility to synchronize all of our e-commerce business. We use shopify, amazon, walmart and all of our sales and inventory is synchronized. Very good tool to keep everything in one place.

Pros

It also provides analytics and reporting of all the data going through your sales channels including sales orders and inventory.

Cons

We use it to sync our e-commerce business with quickbooks desktop, for this you need an extension installed and there are times where the extension glitches and you need to re-send data , etc. Maybe this could be improved for the desktop version of the extension.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lissa B.

Webility

2020-12-10

This has saved us valuable time in our daily invoicing.

Pros

Webgility has saved us hours of manually invoicing. A key feature is the ability to set up how each sales channel is posted.

Cons

The desktop version is far superior to the online version. The online version has less features that allow you to configure how the orders are posted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, myself only employees)

Terrible Customer Support

2020-02-21

Terrible customer support. It's been 1 month and they still haven't set up the software properly for me.

Pros

Very detailed reports of both every single payment and the user details

Cons

The customer support is terrible and getting it setup is a headache and a half

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracy A.

Great idea...problems implementing

2018-03-14

Pros

I love that I can import my invoices from Shopify directly into QuickBooks Online.

Cons

Also, if your customer creates a login and their information is slightly different from QuickBooks it will create a new customer instead of adding this data to a current customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Wholesale company, 1-10 employees)

Poor Experience

2018-09-17

Very dissatisfied with what we paid for and had too many issues trying to compensate for the lack of supported features.

Pros

Eliminates workload for posting transactions to QuickBooks. Connects to multiple channels (Amazon, Ebay, etc)

Cons

Inconsistent account management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Adnan L.

Unify Circuit

2018-04-04

Pros

Better video chat and ease of screen sharing over both PC& mobile platform Mobile platform support is excellent

Cons

Integration with Federated services for other domains is yet to evolve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brett H.

Decent Software / Horrific WooCommerce Integration

2019-03-07

They finally send reluctant email admitting that the reason the competitors plugins work properly is because the competitors (like ShipStation) are PROPERLY using the WooCommerce API and Webgility is not.

Pros

The software has many great features, is able to ship using wide variety of carriers and presents your orders in useful ways, posts back to store channels and posts to QuickBooks.

Cons

Awful non-standard WooCommerce integration is ruining the software, and management has no desire to fix it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Corey V.

From manually invoicing to full yautomated invoicing!

2021-08-02

Pros

I was invoicing 300+ orders manually each day, and was able to transition that over for Webgility to take on the full workload automatically and in seconds.

Cons

Also, they do not have a notification system setup for update reminders, which causes bugfs and issues if you are not using the most up-yo-date version.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Webgility


Hey Corey, Thanks for the review! We're glad that Webgility has freed up time so you can focus on other parts of the business.

As for support, sorry for the extra time spent on the phone. You can always use chat support right on our website, or check out the help center on our website: https://help.webgility.com/s/.

Read more
Ina L.

UK Businesses Avoid

2021-01-06

Exchausted, dealing with Covid and Brexit, and then so much of my time spending to help staff to identify missing orders, and fixing error manually was a nightmare.

Pros

Undo function, to reverse an entry from Webgility to Quickbooks. Importing Fees from PayPal is a good functionality.

Cons

In summary, great functionality, but it does not work and data is unreliable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven M.

Beware of Scam

2021-02-09

After a month of not being able to reach anybody, I received a call back from a gentleman who was based overseas. He told me he was calling me back to schedule my set-up with an engineer. I responded that this was a month earlier I'd signed up and had since been set-up and running with another solution since I never heard back from them and was unable to get anybody to pick up my calls. He explained my 30 day trial was over but that if I allowed him to set up my software now, that would make up for it. I asked to speak to his manager. The next day another person in the same office called and again was very rude in explaining that my month trial was up but that he would extend my subscription for a month. THIS IS CLEARLY A SCAM AND I WOULD BEWARE

Pros

I did a trial of this software and it seemed like it would provide what was needed to link my Shopify store to Quickbooks, our accounting system.

Cons

However, I got voice mail any time I tried calling and the team is all in India.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott H.

Groundhog Day (the movie) same thing day after day

2020-12-10

Upgraded to a new web platform and was informed they had the expertise to make the transition. We committed to the site change and Webgility was unable to connect to the site. Everyday was the same thing, "let me do a screen share" for a 1/2 hour, only to say "it doesn't work, let me see if we can fix it", next day "screen share again please, and since no one worked on it, it was the same 1/2 hour of screen share with no results. I watched a tech trace the Webgility logo for 10 min with the mouse....they had to know someone was watching? After a month I gave up and moved to another company who got us up and going. I asked for a prorated refund of the money we had pre-paid and was told we would get $700. back. That was July. Heard the "Check is in the mail" many times and still waiting for the refund here on Dec 10th.

Pros

It pulled our website accounting to quickbooks

Cons

Very slow at the process. Customer service was a joke

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael H.

Poor customer service charged 3K annual because we didn't give a 7 day notice will not refund it.

2020-08-24

They proved in the end to not care about what is right, but to care about one thing... the almighty dollar.

Pros

Similar to MyWorks For Woo QB integrations

Cons

less intuitive and Super Expensive compared to competition

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa P.

Great product for managing inventory, and Great support!

2021-02-01

We sync inventory from WooCommerce to QuickBooks Enterprise

Pros

It seamlessly integrates our inventory from WooCommerce to QuickBooks Enterprise.

Cons

It is a very complicated software (as it should be, because we have a complicated inventory system). So setup and learning curve were long. But once we all got used to it, and learned how to set things up properly, we rarely experience problems anymore.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Byron R.

Verified Reviewer

Great for quickbooks

2016-08-29

It saves so much time from having to put orders from Amazon into quick books manually.

Pros

Time saver! Makes managing our ecommerce business much easier!

Cons

Can have unit of measure complications if you sell products in multiple packaging options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Melissa S.

Webgility Made Us Work Harder

2020-05-21

Overall we dreaed using it because things never seemed to work properly for us. This is why we eventually moved to a different product, Connex.

Pros

There wasn't much we liked about this product except that it worked sometimes. The product was clunky and not user friendly.

Cons

At times it was hard to understand the support person due to a heavy accent. The UI was difficult and the terminology was confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Carlos S.

great tool

2018-03-19

Pros

this tool is great because it allows merchants with multiple sales channels to unify all their orders and expenses to their accounting system it is a great tooL!

Cons

the prices of this tool have increased a lot however we haven been customers since the begining of the app so we get good pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Chuck B.

Long term, very satisfied user

2021-01-29

We've been thoroughly pleased with both the functionality and support we've received from Webgility. Our support team (namely, [SENSITIVE CONTENT HIDDEN]) is very knowledgeable and easily reachable (no long hold times). They've "had our back" during our steady, aggressive growth over the past few years. Webgility has allowed us to run lean and has been a huge savings over our previous integrated solution.

Pros

- Integrates / syncs inventory & pricing with Shopify, Amazon and Quickbooks - shipping functionality - highly configurable - browser-based - affordable

Cons

- because of it's high configurability / functionality, implementation does take a bit longer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 11-50 employees)

Manage your online retail company from one single dashboard

2018-09-24

Pros

Perfect for multichannel selling. Integrates with Zero and Quickbooks Desktop and Quickbooks online.

Cons

Needs additional features such as: Purchase Orders, Vendors and Secondary Suppliers, Inventory cycle counts. A good start, but will still need to piece on additional software to get a full business solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael W.

Webgility keeps the moving parts moving

2019-01-23

We use QB online for accounting purposes.

Pros

Webgility posts all of our transactions to Quickbooks online every evening. Set it up and forget about it.

Cons

Occasionally the link will break, but I don't know which piece of the puzzle causes that to occur.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyler G.

Terrible, do not purchse!

2021-02-09

Pros

Implementation expert was friendly and supportive.

Cons

Lost thousands trying to integrate with them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

I strongly suggest you keep looking

2021-01-07

I had regular issues that seemed to be a result of regularly changing software data structures and they struggled to keep up with it.

Pros

It had promise in the beginning in an area without much competition.

Cons

The cost skyrocketed after they went to a cloud-based model and they became greedy. Their support is bare minimum and they struggle to keep up with updates

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No
Read more
Tevin M.

Poor Experience All-around

2018-09-17

Before any business considers this software, do your own research and know exactly what you are getting before you decide to purchase.

Pros

Connecting to multiple channels (Amazon, Ebay) Connecting to QuickBooks, posting transactions quicker.

Cons

Customer service is not easy to work with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marissa S.

ECC by Webgility for connection of Magento to Quickbooks POS

2018-11-27

We are overall satisfied with Webgility, it has streamlined our order processing.

Pros

Easily connect your orders from Magento through ECC to Quickbooks POS to simplify the process of adding orders to Quickbooks POS, shipping orders, canceling orders, and Posting completed orders back to Magento so that customers receive tracking for the shipment.

Cons

Unfortunately this product has not allowed us to compare shipping rates across shipping providers, USPS and UPS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
George C.

Great Service by Webgility support team

2021-02-17

Great

Pros

Makes all things much easier, keeping inventory and all other aspects

Cons

I really do not have anything bad going for this service so all I can say is so far so good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more