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ModMed
5
248
4
74
3
19
2
9
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Specialty healthcare software for medical practices
Table of Contents
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ModMed - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ModMed overview
Based on 365 verified user reviews
What is ModMed?
ModMed is an electronic medical records program offering key features such as HIPAA compliance, charting, insurance eligibility verification, e-prescribing, and patient records management, among others.
Who uses ModMed?
By industry, ModMed reviewers are most commonly professionals in medical practice (67%). The most frequent use case for ModMed cited by reviewers is electronic medical records (43% of reviewers).
Starting price
Pros & Cons
Practice Management
Ophthalmology
Office Efficiency
Patient Charting
Scheduling
Prescription Management
ModMed’s user interface
ModMed review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.5
Customer support
4.2
Reviews sentiment
What do users say about ModMed?
Reviewers appreciate ModMed for its user-friendly interface, efficient patient charting, and streamlined workflows, which they say help them focus more on patient care and less on administrative tasks. They find the system intuitive, especially for tech-savvy staff, and report that training resources and ongoing updates support their learning and adaptation. Some mention that dermatology-specific features are particularly helpful for their practices.
They report occasional glitches, slowdowns, and issues with billing or insurance integration, and say customer support experiences vary widely. Some feel updates can introduce new bugs or require workflow adjustments, and they wish for more customization and improved support responsiveness.
Select to learn more
Who uses ModMed?
Based on 365 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ModMed's key features
Most critical features, based on insights from ModMed users:
All ModMed features
Features rating:
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ModMed integrations (16)
Integrations rated by users
We looked at 365 user reviews to identify which products are mentioned as ModMed integrations and how users feel about them.
Integration rating: 4.6 (8)
“It is a great communication tool with our patients. The AI is getting better with each quarter. It has made self scheduling much easier which allows the call center to answer more calls.”
Michelle A.
Director
Integration rating: 4.2 (6)
“cut down of office staff work load”
Steven P.
Physician
Integration rating: 5.0 (2)
“not all the information integrates especially for PIP claims”
Lisa G.
manager
Integration rating: 5.0 (1)
“Sunoh is supposed to create a clean note by putting the pertinent aspects of the medical interview into the chart. It somewhat does this, but I spend a lot of time editing/improving what Sunoh produces.”
Eric M.
Physician
Integration rating: 2.0 (1)
Other top integrations
ModMed customer support
What do users say about ModMed customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ModMed customer support.
A large number of users highlight ModMed's customer support as responsive, friendly, and quick to resolve issues.
Many reviewers appreciate the ease of reaching support via phone or online requests, with staff who are knowledgeable and helpful.
A portion of users mention that support is proactive, takes feedback seriously, and assists effectively from implementation to troubleshooting.
Certain users report unresponsive or unhelpful customer service, with some citing difficulty finding knowledgeable support staff.
Support options
Training options
To see what individual users say about ModMed's customer support, check out the review snippets below.
“We have always gotten great support and quick responses to any issues.”
Yvonne S.
Assistant Practice Administrator
“Support is typically great, fast response times, but does depend on who answers the phone.”
Frankie R.
Office Manager
ModMed FAQs
ModMed has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is ModMed used for?
ModMed is a cloud-based electronic health record and practice management system designed for specialty medical practices. The platform integrates clinical documentation, administrative workflow and patient engagement tools within a single unified environment. ModMed supports a range of specialties including dermatology, gastroenterology, orthopedics, ophthalmology, otolaryngology, plastic surgery, pain management and urology. The system features adaptive learning technology that personalizes workflows and content based on individual user preferences. The clinical documentation module, ModMed Scribe helps teams translate conversational speech into suggested clinical actions such as medication orders, laboratory requests and patient education recommendations. The specialty-specific EHR module offers tap-and-go note templates and automated coding suggestions to streamline documentation tasks. The practice management component includes appointment scheduling, notification tools, revenue cycle management capabilities and real-time analytics dashboards that track appointment trends, coding distributions and regulatory performance measures. ModMed integrates with external systems through an app marketplace offering connections to laboratory services, imaging platforms and third-party healthcare applications. The platform adheres to interoperability standards via a certified FHIR interface and supports secure ePrescribing, voice recognition, image management and inventory controls. The system maintains compliance with HIPAA requirements and holds relevant ONC certifications to support regulatory obligations. Professional onboarding services and a dedicated support team guide practice staff through implementation and customization processes. Ongoing training resources, including webinars and documentation, facilitate continuous learning and system optimization. The combined solution provides the infrastructure to align clinical operations, financial management and patient engagement within specialty medical practices.
Q. Does ModMed support mobile devices?
ModMed supports the following devices:
Android, iPhone, iPad
Q. What level of support does ModMed offer?
ModMed offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
