Epicor Prophet 21 Reviews - Page 2

Overall the software works well for us but the cons are serious.

Credit card processing does not work at all. Epicor has not corrected the obvious issues in 10 years and does not listen to the complaints. Cursor placement is not obvious it gets lost on the screen. Can't easily swap from quotes to sales orders or vice versa once you enter product. Uses way too much paper everything prints using way too much area. Epicor does not offer monthly invoicing only massive invoices at end of year. Customer has no idea what he is purchasing until he sees printed receipt, there should be a secondary monitor facing customer for pricing approvals. There are no out of the box financial reports. You have to build your own and teach yourself how to build them. After you enter your products if you hit the enter button too many times you will have no idea where your cursor has been placed. If you accidentally change the current date on the order to before the current date let's say year 2000 the prices on the receipt go to ZERO for every product. When invoicing a back order the software does not tell you what quantity is owed it only shows what was invoiced and what was ordered. You must do the math as to what is owed.

User friendly interface, behaves very intuitively

Inherent internal control risks from a disbursements standpoint; the data structure behind address management (linked addresses for customer/supplier/vendor profiles) is good in theory but creates issues in practice when you need to modify the address for one record but not all