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ExpensePoint Logo

Mobile automated expense reporting for employees

ExpensePoint Reviews - Page 11

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309 reviews

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CB
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Chris B.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Thank you Theresa

Reviewed 10 years ago

We have been using Expense Point a few years now. I recently became an administrator after the retirement of one of my colleagues. I got into the tool more deeply and found a few sticking points that were QUICKLY resolved by expert support! What could have been frustrating became a pleasure. Thank you Theresa !

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Chris, Thank you for your rating of ExpensePoint. We appreciate your feedback and look forward to continuing to provide you with excellent support. Also please let us know if there are ways for us to not only make your customer service 5 stars but also your user experience a full 5 stars :-) Kind regards, Paul Ansloos Global Sales & Marketing

LH
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Leah H.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Tool

Reviewed 11 years ago

I think this is a great tool for organizing expenses. It helps the users put in the important information that is needed for reconciliation and allows for notes if needed. It also is great from the accounting standpoint because the ledger codes are there for them to choose so that we don't have to guess. The only con is the conversion rate does not match the bank conversion rate so they are off a little when the charges come through on the credit card report.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Leah, Thank you for your kind words regarding ExpensePoint. We really appreciate our relationship and hope that it continues for many years to come, Best regards, Paul Ansloos Director of Global Sales & Marketing

JR
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James R.

Hospital & Health Care, 1,001-5,000 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great support

Reviewed 4 years ago

No Comment

Pros

Support team Is great and always There whe I need them

Cons

Font size could be bigger and the receipts could be easier to read

Vendor response

Dear James, On behalf of the ExpensePoint team I would like to thank you for your review. Providing excellent support is one of our core values, so we are happy that you are being taken care of. I will share your recommendation about readability with our developers. Thanks so much for your business. Respectfully yours, Sherry McKeen VP-Global Client Relations

CM
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Colleen M.

Computer Software, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ExpensePoint - New User, Great Onboarding!

Reviewed 2 years ago
Pros

It was a very thorough onboarding experience.

Cons

It would be great if the receipts would sync to QuickBooks Online along with the expense. Currently, a copy of the receipt does not sync to QuickBooks.

Vendor response

Dear Colleen, Thank you for your amazing review of ExpensePoint. We appreciate your feedback regarding your experience with our Training and Implementation team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. Yours truly, Sherry McKeen – VP-Global Client Relations

RS
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Reg S.

Machinery, 5,001-10,000 employees

Used monthly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Account Manager

Reviewed 5 years ago

The customer service experience was phenomenal!!!! [SENSITIVE CONTENT HIDDEN] was extremely patient, and walked me through each step required to complete the process. She advised me that if it took all day we were going to get through this together. In todays world you most likely would get automated instructions or someone who you have a language barrier with who directs you to a tutorial that isn't useful. In closing, I give [SENSITIVE CONTENT HIDDEN] 5 stars for the "GOLD STANDARD SERVICE" I received today!

Pros

That you have access to everything you need. I.e. receipts old and new, access to receipts from my email. Functionality.

Cons

It is cumbersome to navigate, because there are so many different steps.

Vendor response

Dear Reg, Thank you for your amazing review of ExpensePoint. We really appreciate your feedback regarding your experience with our customer service team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations

ST
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Sean T.

Insurance, 51-200 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Morgan White Group

Reviewed 4 years ago
Pros

I like that it keeps an audit trail and retains copies of all receipts after recorded.

Cons

The only thing that I have noticed that I would consider a slight negative is that Expense Point will not allow me to import a credit into our accounting system. It is rare but I have to manually key anything credit balance.

Vendor response

Dear Sean, Thank you for your amazing review of ExpensePoint. We appreciate your feedback. We are happy that ExpensePoint makes accounting much easier, giving you an audit trail and access to copied receipts. Thank you for being our client. We appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations

SB
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Sandra B.

Nonprofit Organization Management, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thanks!

Reviewed 5 years ago

Improved efficiency

Pros

Overall functionality, outstanding customer support

Cons

The receipt reader is to slow for us :-)

Vendor response

Dear Sandra, Thank you for taking the time to review ExpensePoint so favorably. We are happy to know that your company enjoys the functionality of ExpensePoint and has had a great experience with our customer service. I am sorry to hear that you found Receipt Reader slow. A tip we encourage is for users to get the receipt in as soon as possible at the point of transaction, also recognizing that there are high traffic times to plan for such as month end. We appreciate your business and look forward to a long relationship with you and your company. Kind regards, Sherry McKeen - VP - Global Client Relations

MH
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Minnie H.

Human Resources, 11-50 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Submitting Expense

Reviewed 5 years ago

Rep was great supporting me with submitting my expense.

Pros

Rep walk me through on how to put the app on my phone to submit all my expense.

Cons

Once I was familiar with the software. I was somewhat different with attaching the receipts with the report.

Vendor response

Dear Minnie, Thank you for your wonderful review of ExpensePoint. We really appreciate your feedback and are we pleased that everything is going well. Thank you also for being our customer. Kind regards, Paul Ansloos - V.P. Global Sales & Marketing.

MB
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Michelle B.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cost Savings with ExpensePoint

Reviewed 10 years ago

We changed to ExpensePoint because of the cost savings they provided compared to other expense systems. ExpensePoint charges by the user rather than by the number of expense reports submitted. The ExpensePoint staff has been very helpful when we need them to personalize the expense format to suit our company needs.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Michelle, Thank you for the great review of ExpensePoint; we really appreciate it. We are very thankful that you are our client and we look forward to continue bringing you the very best in employee expense reporting management and cost savings. Warm regards, Paul Ansloos Dir. Global Sales & Marketing

MS
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Michelle S.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Service!

Reviewed 10 years ago

I am a new user this past year and am pleased with Expensepoint. I can create many reports, in various ways at the click of a button. Customer service is excellent. Any concerns or questions I have had are always answered promptly and in a professional and friendly manner!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Michelle, Thank you very much for your time and giving us a great review of ExpensePoint and sharing your service experience. It's always great to hear from our clients and to read what they are saying about our service. We are indeed proud to have you as our client. Thank you! Kind regards, Paul Ansloos Dir. Global Sales & Marketing

VB
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Vicki B.

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  • Ease of use
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Customer Service is wonderful.

Reviewed 9 years ago

Every time I contact customer Service they return my email/call quickly. Every little question they answer with complete explanation. I have added many people recently and have needed support almost everyday.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Dear Vicki, Thank you for your comments regarding ExpensePoint. It is nice to see that you are receiving the support that you need and that our team is thorough especially as you continue to expand your roll-out. Thanks you so much for choosing ExpensePoint, and I can guarantee that you will always have the utmost in support. Warmest regards, Paul Ansloos Director of Global Sales

KB
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Ken B.

Food Production, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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New satisfied customer

Reviewed 3 years ago
Pros

Ability to work with a human being in support (not a bot - looking at you E*******fy) Ability to adjust settings/GL mapping etc., without having to engage support User app experience

Cons

Some rarely used administrative functions are not intuitive to find (mapping credit cards to users).

Vendor response

Dear Ken, On behalf of the ExpensePoint team, I would like to thank you for your generous review. !0/10 is what we love to see! Our support team is top-notch and loves ensuring you are taken care of. Thanks for choosing ExpensePoint. Respectfully yours, Sherry McKeen – VP-Global Client Relations

KD
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Kelly D.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Review of Expense Point

Reviewed 11 years ago

This is a very user-friendly product with easy-to-understand instructions and prompts. This has streamlined our expense process for both cash and company paid expenses. In addition, any questions I have are answered promptly and professionally. I would definitely recommend this product to others.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Dear Kelly, On behalf of the ExpensePoint team I would like to thank you for your generous review. The benefits you have mentioned, easy to use and efficient are why we created this expense management solution. Thank you for your business. Have a great day. Respectfully yours, Sherry McKeen VP-Global Client Relations

TR
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Tiffanie R.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Service

Reviewed 10 years ago

Just wanted to take a minute to say how much we appreciate the customer service with ExpensePoint. We have used them for three years and have never had to wait to get any questions answered or have them fix any of the troubles that we have created. We are very happy and will continue this relationship a long time.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Tiffanie, Thank you so much for your kind words and for also being an ExpensePoint customer. It is our pleasure to serve you and we also hope that you will continue to be an ExpensePoint client for many years to come. All the best! Paul Ansloos Director of Global Sales & Marketing

PK
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Patrick K.

Banking, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ExpensePoint Review

Reviewed 6 years ago

ExpensePoint has been great. Rep has been a phenomenal customer service agent. She always knows how to quickly assist me in solving my problems!!!

Pros

The software is easy to learn and setup.

Cons

Nothing. The program is great. hiehtheh

Vendor response

Dear Patrick, Thank you for your amazing review of ExpensePoint. We really appreciate your feedback especially regarding your experience with our customer service team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system and we look forward to providing you with the very best of employee expense report automation for many years to come. Kind regards, Paul Ansloos - V.P. Global Sales & Marketing

KM
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Kevin M.

Computer Software, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Silly happy ExpensePoint customer

Reviewed 2 years ago

Easy, simple and fun!

Pros

You have a great productYou have a great team[sensitive content hidden] made the buying process easyRupy makes my life easy because I simply explain what I need and she says "I can do that."

Cons

In order to make it truly work for me there is some investment of time to set it up properly. I am impatient ...

MP
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Mark P.

Used other for less than 6 months

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  • Value for money
  • Ease of use
  • Features
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Easy!

Reviewed 7 years ago
Pros

This was so much easier than a traditional expenses system. We were looking for a solution for long time and this was perfect!

Cons

It's hard to come up with something negative about the software in the system overall we really enjoyed it and I really don't have anything bad to say about it

Vendor response

Dear Mark, Thank you for the great review of ExpensePoint. I am pleased to know that the system is really working out well for you and making the process of employee expense reporting much easier. We appreciate you choosing ExpensPoint for your expense management system and thank you for being our customer. Kind regards, Paul Ansloos - VP Global Sales & Marketing.

MA
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Mownica A.

Retail, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Sodastream Review of EP

Reviewed 6 years ago

Less paper and easier for both users and approvers to use. Time saving, as well.

Pros

Less paper to print, easier to use, the app is very handy.

Cons

Difficult to get reports for accruals without having to pay extra for a customized software.

Vendor response

Dear Mownica, Thank you for your great feedback of ExpensePoint. I also appreciate your feedback regarding getting an accruals report. I will have one of our team members reach out to you to show you a report that would give you accruals listing by expense category. Thank you also for choosing ExpensePoint as your employee expense report solution. Kind regards, Paul Ansloos - V.P. Global Sales & Marketing.

KJ
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Kenneth J.

Insurance, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I attached wallet receipts to the wrong line item. Cust support rep helped me. She was great! 5 stars

Reviewed 7 years ago

EP support team is wonderful!

Pros

New Features with the wallet. I just need to learn how to use it better. The support team is wonderful!

Cons

No cons were added to this review

Vendor response

Dear Kenneth, Thank you for your great review of ExpensePoint. I am really pleased to hear of your recent experience with one of our support agents Julia and I will certainly pass along these comments. Thank you also for being our customer. Kind regards, Paul Ansloos. Vice President of Global Sales & Marketing.

EB
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Evette B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ExpensePoint is Great!

Reviewed 10 years ago

We are very pleased with the quality of service ExpensePoint provides. I have enjoyed working with ExpensePoint , their customer service is excellent, everyone is friendly and knowledgeable. I really could not imagine not having ExpensePoint.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Evette, Thank you very much for taking the time to write this positive review of ExpensePoint. We are very pleased to hear that you are enjoying the service and we are very grateful to have Concessions International as an ExpensePoint client. Kindest regards, Paul Ansloos Dir. Global Sales Marketing

BS
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Brian S.

Review source

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Spectacular customer service

Reviewed 9 years ago

I have the best customer service support from Theresa Hicock from day one. She walked me thru the basics and got me up to speed. Whenever I had an issues of needed to know how to do something, I was first of all able to reach her by phone [something very rare these days] and she quickly answered my questions!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Dear Brian, Thank you for your review of ExpensePoint. Your comments regarding our customer service support is greatly appreciated. Thank you for being our client ! Kind regards, Paul Ansloos Dir. Global Sales & Marketing

AP
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Anna P.

Information Technology and Services, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Seotember 18, 2019

Reviewed 5 years ago
Pros

Being able to set up any workflow for each employee. Knowledgeable customer support.

Cons

Lack of flexibility in set up of GLs and other functionalities.

Vendor response

Dear Anna, Thank you for the positive review of ExpensePoint. We know people are busy, so we really value the time you have taken to provide feedback. Giving our clients excellent customer service is important to us, so hearing that your experience with our implementation support team (setting up workflow) was positive, is rewarding. Thank you for choosing ExpensePoint for your expense management system. Kind regards, Sherry McKeen-VP-Global Client Relations

Av
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Arne v.

Civil Engineering, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great software!

Reviewed 2 years ago

Gained lots of insight into where our money was going, and EP allows us to make decisions based on the actual data. We did not have this before

Pros

Ease of use, great customer support, works well with accounting software.Very customizable to our needs

Cons

Does not integrate to all accounting systems, hard to blame them for.

Vendor response

Hi Arne, Thanks for taking the time to review ExpensePoint. I'm thrilled you can use the data ExpensePoint provides to make informed business decisions. This is great! Thanks for your business. Kind regards, Sherry McKeen

DF
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Dale F.

Automotive, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Team

Reviewed 5 years ago
Pros

I want you to know that you have an awesome team supporting your product, I am not all that computer savvy and was having a little difficulty surfing the site. I called , left a voice mail, and a team member called me back promptly. They listened to my issue and quickly and professionally got me on the right track. If I had to rate their courtesy and professionalism I would make it a 10 Star.

Cons

Now I PROBALY WILL HAVE TO CALL THEM BACK NEXT MONTH AND HAVE THEM WALK ME THRU IT AGAIN. (lol)(LOL)

Vendor response

Dear Dale, What an amazing review. We are so pleased to know that our support team has been helpful, responsive and prompt in providing you with the support you needed. I will be sure to pass on the kind words and give them a heads up you will be calling again next month. I know they will be happy to help you. Have a great day and thanks for choosing ExpensePoint. Best wishes, Sherry McKeen VP of Client Relations

BS
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Beth S.

Design, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helpful

Reviewed 2 years ago
Pros

Personalization. Ease of Use. User Training.

Cons

A facility to prevent people submitting reports if they haven't submitted all 'Required' information would be useful.

Vendor response

Dear Beth, Thanks for the great review. We agree the customization, excellent onboarding, and ease of use are a win for our customers. Please check in with our customer support team and have them show you how to make some red flags to ensure people fill out the required information, Happy expense reporting. Sherry McKeen VP of Global Client Relations