App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

ExpensePoint Logo

Mobile automated expense reporting for employees

ExpensePoint Reviews - Page 2

Filter reviews by

Overall rating


Company size


Industry


Time used


309 reviews

Recommended

AQ
AvatarImg

Alex Q.

Marketing and Advertising, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Expensepoint: the most value-adding, and easy to implement expense reporting system I've ever seen!

Reviewed 2 years ago

Implementing expensepoint with our Quickbooks was the easiest implementation of an expense system I have ever been through. I have implemented other bigger , more well known systems, and have had just terrible experiences. the process was too tedius, and it required many hours to complete. One of things we really appreciated about expensepoint, was the option to purchase by reports as well as by users. it really makes a top notch software quite affordable, and the expense to use it can be completely variable based on expense reports, which is great when you are trying to control costs. We couldn't be happier.

Pros

The receipt wallet / receipt reader function is the most loved feature by all employees. the fact they can just drop the pictures, and comeback later to an almost completed expense report that just needs a couple of clicks to submit, has been a game changer for employees on the road as well as those who don't travel as much, but purchase regularly on behlaf of the company. in Accounting, we love how easy it is to review, approve, push an entrry into quickbooks, and reimburse, all from within expensepoint. the integration to automatically issue reimbursements from expensepoint, as saved our accounting staff hundreds of hours reconciling, recording, and issuing the payments via AP. Now it takes less than 1 minute to issue the payments, its simply wonderful!

Cons

We had a few hiccups entering banking information for reimbursements, but the implemenation team was able to manually make adjustments and helped us get through.

Vendor response

Thank you, Alex, for this fabulous review. We are thrilled that you love ExpensePoint. It's great to hear that the value, ease of use, and automation ticks all your boxes. Happy expense reporting! Kind regards, Sherry McKeen

CB
AvatarImg

Christina B.

Mental Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Goodbye Excel, Hello Efficiency!

Reviewed 2 years ago

It's been a great experience so far and I am sure it will continue that way :)

Pros

I like that the software is easy to use, all encompassing, and very user friendly. It helps me streamline everything in a way they you naturally want from software like this. I also love the customer support. They are highly responsive, very intellectual, and willing to go above and beyond to make sure you are having a good experience with ExpensePoint. They don't just answer my question, they will go out f their way to bring up something else I might like to utilize (based off things I have said in conversation). That's what you want in a company!

Cons

This isn't so much a dislike on Expensepoint as it is on the big chain credit cards. We started off with Capital one Spark Miles CC and it turns out they do not have VCF Feed available and the Plaid integration does not work for authorized users. This really delayed our implementation. For over a month I kept trying to get it to work, then finally called ExpensePoint support who instantly knew that it would not work. They were able to give me Credit Card examples that do have VCF feed and that integrate well, which was nice. But what would have been nicer is having the sales team / implementation team we worked with ask that question. It would have saved us about 2 months of delays rolling out the software.

Vendor response

Dear Christina, Thank you for your 10/10 review of ExpensePoint. We appreciate the feedback and comment about your experience with your credit card integration. I am sorry that you experienced that delay because of missing information. We have made improvements to our Sales people's knowledge of integrations to remedy this. Thank you for choosing ExpensePoint for your expense management system. Kindest regards, Sherry McKeen-VP-Global Client Relations

AvatarImg
AvatarImg

Maddie T.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Reduced paperwork, printing, and corporate efficiency

Reviewed 2 years ago

The installation of the program was a breeze, and everything went off without a hitch after it was all set up. Our customers do not report having a difficult time becoming accustomed to the program as a result of its user-friendly functioning and features. Despite the fact that there was a significant time difference between us, Theresa was really helpful and fast to reply to my questions and concerns.

Pros

This soft was the most approachable of all the service providers we contacted on our requirements for cost reporting. They made certain that we were at ease at every stage of the process and that our organization's requirements were satisfied.

Cons

At one point, the user was unexpectedly locked out and unable to re-enter their credentials in order to utilize the program. It was the user's responsibility to reinstall the program in order to get it working again, however it wasn't clear what had caused the problem in the first place.

Vendor response

Dear Maddie, We appreciate your kind review and are so happy that your implementation experience was positive. I am sorry your user was locked out. Whenever you have a problem, don't hesitate to contact our customer service team, which will help resolve the issue. ExpensePoint thanks you for your business. Sherry McKeen VP of Global Relations

TG
AvatarImg

Thelesha G.

Environmental Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Complete streamline of our expenses

Reviewed 4 years ago

Reduced paperwork and printing and improved efficiency throughout the company.

Pros

We have been struggling to keep track of expenses in a way that doesn't seem like an interruption to our workflow. We previously used paper vouchers for accountability and have now cut our printing by almost 50%. There is a receipt wallet which stores all receipts once upload in real time which is a great feature for employees who work primarily in the field. For busy employees, rights can be granted for an administrator to author their reports. The level of tracking by - user, category and project allows you drill down to get a thorough understanding of spending. The printable reports are very professional-looking. We thought the cost was AMAZING for this level of expense tracking' so affordable compared to their counterparts with less features. We also appreciate that we are able to pre-set what GLs can and cannot be used for expenses which eliminates inaccurate coding of expenses. The landing pages to sign in are refreshing. Last, the customer support was top-notch and unlike that of other software companies we've worked with.

Cons

We haven't found any major features that were lacking. Those we though were an issue were rectified with additional training.

Vendor response

Dear Thelesha, Thank you for this amazing review. I am so happy to hear that ExpensePoint is making a positive impact on your day to day business, saving you time, giving you valuable data, and a great result for an affordable price. Kind regards, Sherry McKeen - Vice President - Global Client Relations

RL
AvatarImg

Roxanne L.

Nonprofit Organization Management, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ExpensePoint Review

Reviewed 4 years ago

The support staff at Expense Point has been extremely helpful and always very quick to respond and resolve any issues I may have. Their customer service is very personal and professional. The ease and organization of communication regarding the expenses submitted between staff and myself has been an immense help for me. The ease of looking up and finding specific expenses is quick and easy.

Pros

The functionality of Expense Point has been very valuable to me as an administrator. I really love how much I can do and create within the system, I don't have to get Expense Point to set these up, instead I can play in the system and create what I need. It allows me to have the system set-up to fit our company and our unique and complex accounting program. The system is very adaptable and allows me to create report templates and change approval processes easily and quickly, which is an aspect I did not find with other systems we had tried. This aspect also allows the system to grow with us in any changes we may implement in our company.

Cons

From an administrator perspective the adaptability and flexibility of the program can be a little difficult navigating at first because there are different layers to fill in when setting up or changing settings. However, once you have done it a few times it's very intuitive and it is easy to follow how all of the parts fit and work together. Unlike other programs I have used, Expense Point allows you to be able to access many features that other programs do not, and that is well worth any learning curve that may be encountered.

Vendor response

Dear Roxanne, Thank you for taking the time to review ExpensePoint so favorably. We are happy that the functionality of Expense Point has been valuable in your job. We do appreciate that there is a bit of a learning curve for administrators at first, but knowing these functions are making your life easier to create report templates and change approval processes quickly is an encouragement to us. We appreciate your business and look forward to a long relationship with your company. Sincerely, Sherry McKeen - Vice President - Global Client Relations

TB
AvatarImg

Thomas B.

Machinery, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simply the best

Reviewed 5 years ago

The end user benefits tremendously from not having to carry multiple receipts in their possession. The administrator doesn’t have stack of paper sat on the desk The accountant can automatically sync the claims with our ERP. These are all savings of NVAT with no negative impact on our administration at all. It’s a win/Win

Pros

The accuracy of the receipt reading is second to none that I have ever experienced with other suppliers.

Cons

I would like for it to automatically take daily values down to a pre-set amount if the end user exceeds an allowance. It doesn’t do this, but neither does ay other system. I hope that the industry best practice will change to suit.

Vendor response

Dear Thomas, On behalf of the ExpensePoint team I would like to thank you for your generous review. Simply the best is a great accolade! The benefits you have mentioned are why we created this expense management solution. To have you articulate that, is a win for us. I will forward your suggestion for automation to our Development Team. We thank you for your feedback and your business. Kind regards, Sherry McKeen-VP-Global Client Relations

SR
AvatarImg

Sophie R.

Market Research, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy and Efficient

Reviewed 7 years ago
Pros

We have been using ExpensePoint for a few years now and we have nothing but positive things to say about the software and Team. We recently engaged ExpensePoint for a project to upgrade the way our expenses are uploaded to our financial system. The ExpensePoint team was very helpful throughout the whole process. From listening to what we needed to delivering the upgraded features to the system. We recently rolled this out globally and it is a game changer! The amount of manual data entry we were doing before this project was astronomical. The new process is not only efficient but very simple with just a few clicks of the button. We highly recommend ExpensePoint. Thank you for the continuous support.

Cons

Overall the system is great. One thing that could be updated is adding a search field to the User tab. Having so many users and scrolling through can be a pain. Another update could be to allow more lines to be exported at a time. Currently I believe it is only 5,000 and when running a report for a large category like client entertainment I have to pull it several times to get the full year. Again these are small items but would be nice to have.

Vendor response

Dear Sophie, Thank you so much for your great review of ExpensePoint; we really appreciate it. I wanted to make note from your feedback re: Search functionality and also the maximum of 5000 records for export. You will be pleased to know that we are already in the process of adding a search function in the User & Group Manager which will make things much easier for you looking up employee profiles. Also we are going to be expanding our maximum record length for so that you won't have to run multiple reports. Both these enhancements should be rolling out before the end of October. Thank you again for your excellent review and feedback. We are very thankful to have SSI as our client. Kind Regards, Paul Ansloos - Director of Global Sales and Marketing

JB
AvatarImg

Julie B.

Aviation & Aerospace, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Untangle the mess of expense and credit card reporting

Reviewed 4 years ago

We have had a smooth implementation and excellent customer service. Our users like the software and the mobile app, and reports are much more detailed and provide documentation that we can save electronically, instead of files and files of paper reports and receipts.

Pros

The software is easy to use and flexible, and can be customized to fit our ever-changing needs. I like that it has multiple platforms available, and I can use it with QuickBooks Online. It automates the processes that we were doing by spreadsheet - so much easier now!

Cons

Our corporate cards are not eligible to automatically feed transactions into ExpensePoint, so I have to periodically upload them manually

Vendor response

Dear Julie, Thank you for your kind review of ExpensePoint. "Untangle the mess of expense and credit card reporting" is the best review title I have ever heard. I am pleased that you are finding the system easy to use and flexible to fit your needs. Thank you for your kind comments regarding our support. I will be sure to pass on the accolade. We appreciate your business, Sherry McKeen VP-Global Client Relations

MP
AvatarImg

Mark P.

Renewables & Environment, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ExpensePoint Delivers Great Value and Ease of Use

Reviewed 4 years ago

I had a great experience setting up the platform, getting personal training and my service rep is excellent. Again, I can't emphasize enough the level of personal support you get for such a reasonable price. I'm getting the same support an organization 100 times my size would receive. Great product!

Pros

I have 3 companies that I keep track of expenses for. This is the only product that allowed me to set up custom fields including different companies to track expenses for. I was very impressed with the level of support and attention I get for such a reasonable monthly fee. The desktop and mobile platforms work great and are intuitive to use.

Cons

I have been using the product for a short time and there is nothing I do not like about the platform. The mileage tracker is a great feature but I wish I didn't have to go into my settings to turn it on and off. I don't know if this can be improved or not, but I don't like to have apps running in the background.

Vendor response

Dear Mark, Thanks for taking the time to review ExpensePoint. We value our customer's feedback and comments. Thank you for your comment regarding ExpensePoint's capacity to customize. Our aims is to provide an excellent experience. Great software is functionality, but also the support you receive after the purchase. I will be sure to forward your positive review on to our support and implementation teams. Thank you for choosing ExpensePoint as your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations

KP
AvatarImg

Kelly P.

Food & Beverages, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ExpensePoint Review

Reviewed 5 years ago

This has consolidated as well as promoted for much change in our company. Our department heads are taking control of their financials for their departments and much of it started with questions when we began using ExpensePoint.

Pros

Any time I have needed help, our rep has always been right there to assist very quickly. It has made things much smoother and easy for us.

Cons

The app can have bugs every once in a while and it would be easier if you could click from the main screen when you have reports to review, rather than go into the Expense Manager and search.

Vendor response

Dear Kelly, At ExpensePoint we appreciate G&C Food Distributors. Your business is important to us and we appreciate that you have taken the time to review our program. It is great to hear that your experience with our customer service was helpful and efficient. In addition, is is great to know ExpensePoint has promoted change in your company and empowered your department heads. Wow! I will forward your suggestions to our Development Team to review. Thanks again. Best wishes, Sherry McKeen- V.P. Global Client Relations

DA
AvatarImg

Deana A.

Aviation & Aerospace, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Customer Service!

Reviewed 6 years ago

Expense Point takes the guess work out of expensing the many transactions that come through our company. We have almost 100 credit cards that are used on a regular basis. I am able to take care of all of this by myself with the help of the Expensepoint program. Theresa our account rep is very helpful and always courteous! Thank you!

Pros

If there is something I cannot understand or figure out, our account rep Theresa helps me through it every time! She has come up with some great solutions for issues I have encountered on our end. It is also very easy to understand and navigate for all of our users.

Cons

There should be a help section where you can type in what you need help with to search the database for answers. All I have ever seen are the links to video tutorials.

Vendor response

Dear Deana, Thank you for the amazing review of ExpensePoint. We really appreciate your feedback and we are very happy that ExpensePoint is working well for you and your team. Thank you for your feedback on the help feature. I wanted to point out that we are working on an Frequently Asked Questions (FAQ) system that will be built into ExpensePoint. This will allow you to put in a keyword and obtain answers to your questions. I will make sure your support team lets you know when this feature comes available. Thank you for being our client. It is a pleasure for us to serve you. Kind regards, Paul Ansloos - Vice President Global Sales & Marketing

AvatarImg
AvatarImg

Trey M.

Medical Devices, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Piece of Software

Reviewed 6 years ago

Each employee is able to assign their own expenses to the correct project and then break it out for the correct department expense. We have all of our transactions automatically uploaded into our system so I know if an employee forgets to turn in expenses. This is a very beneficial aspect of the software that I would not want to lose.

Pros

I have been using this software for 3 years now and rarely ever have service issues. When I do have an issue, the tech support team at ExpensePoint takes care of it immediately. I like the functionality of the software and ease of use, but what I like most is the people in tech support. The expense reporting needs of our company can be complicated, but the tech support team has always been able to create something for us to make it easier.

Cons

We are limited to to a certain credit card company that will allow us to have our transactions automatically uploaded.

Vendor response

Dear Trey, Thank you for taking the time to review ExpensePoint. We appreciate your generous feedback. I will be sure to let our support team know they are doing a great job. Your business is important to us and we are so happy to hear that this software has helped to automate your processes with the different functions and ease of use. Thanks again and have a great day. Respectfully yours, Sherry McKeen VP-Global Client Relations

AM
AvatarImg

Anas M.

Logistics and Supply Chain, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic Software with a great team behind it

Reviewed 6 years ago

Implementation process was great. With the multi currency set up that our regional offices needed, the implementation team helped us find a solution which would work for us specifically. Post implementation, Expensepoint Support and the Customer Relationship Manager were very helpful in answering queries.

Pros

Great implementation process Easy to set up new departments, GL account etc after Go Live Easy Navigation throughout the system. U Easy to use - our users only needed an hour training session and they were then comfortable enough to use the system on their own. Good Mobile App Administrators have access to most of the system, thus allowing me to resolve issues quickly

Cons

Initially there were some bugs during implementation but they were quickly resolved by Expensepoint Developers. Support hours could be longer as being in London there is a big time difference. However, luckily we did not have to call upon their help too many times.

Vendor response

Dear Anas, Thank you for such a favorable review! I am glad to hear that your experience with our Implementation and Support Teams was helpful. Our goal is to provide an expense solution that meets the diverse needs of our clients, so to read that you think ExpensePoint is a fantastic solution with great features, indicates that we are right on target. Thank you for your recommendations around support hours for our international clients. We are working on this. Thanks so much for your business. Sincerely, Sherry McKeen VP-Global Client Relations

AD
AvatarImg

Adam D S.

Insurance, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Exceptional Customer Service and Support

Reviewed 6 years ago

We needed to find ways to capture some indisyncratic data so we could stage 4 different uploads based on the expense report type. Dealing with [SENSITIVE CONTENT HIDDEN] and her team was a dream when we were trying to make significant changes to our EP environment regarding data, report composition and customizations that would allow us or better ease in integrating data. She was extremely responsive and sent us data and reports almost immediately in most cases. She has a great attitude and was very patient with us, explaining things away. Her speed, knowledge and professionalism allowed us to make movement on a project very quickly and ahead of schedule. She is an asset to Expense Point and we really enjoyed working with her on our initiatives. Sincerely, Adam D. Smith Accounting & GP Consultant Sunz Insurance Company

Pros

Easy to use, simple GUI and immediat repsonse by support staff.

Cons

Wish it could directly integrate with MS Dynamics Great Plains

Vendor response

Dear Adam, Thank you for your great review of ExpensePoint. I am pleased to know you enjoyed working with Theresa and her team. They are our support dream team! I know that Theresa loves helping our clients, so it is great to know how she made your implementation easier and timely. I also appreciate your feedback regarding integration with MS Dynamics Great Plains. I have passed this recommendation on to our development team leader. Thank you for being our valued client. We really appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations

AD
AvatarImg

Amy D.

Insurance, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product and Customer Service!

Reviewed 4 years ago

The benefits of time, efficiency and electronic approval have been the most rewarding features. The customer service that [SENSITIVE CONTENT HIDDEN] have provided in incomparable with thorough and timely responses - a wonderful experience!!

Pros

We love that the product is so versatile and allows us to customize it as needed. In addition, the ability to move from a paper system to completely electronic with an electronic workflow has resulted in huge time and process efficiencies for our company.

Cons

The only con is the learning curve associated with the admin roles; however when questions arise Customer Service is very knowledgeable and quick to respond.

Vendor response

Dear Amy, Thank you for your amazing review of ExpensePoint. We really appreciate your feedback regarding your experience with our customer service team. I will be passing your review on to them. I am pleased to know you have benefited from the electronic approval process by increased efficiency. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations

WE
AvatarImg

Wade E.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Expense Point

Reviewed 5 years ago

Great tool for processing expenses and running reports. Charges derived from corporate credit cards are placed in user's profile which assists in creating a more accurate expense report. Employees appreciate the ease of use.

Pros

1) Easy to train employees on usage 2) Virtually eliminates the use of paper 3) Accessible 4) Good report writer 5) Great customer service

Cons

1) Timing out too quickly when idle 2) At times, having to switch browsers to log on

Vendor response

Dear Wade, Thank you so much for your amazing review. I am glad that ExpensePoint has been a great tool for your company. It is good to hear that your users have found it easy to learn and use, and that it has made the whole process of expense reporting more efficient. I hope the issue of timing out has resolved, but I will have someone from your tech support team reach out to you. Thanks for your business. Sincerely, Sherry McKeen VP-Global Client Relations

PT
AvatarImg

Patrick T.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Service team, flexibility for any reports you need

Reviewed 6 years ago

Every company has its unique requirement on process and reporting. ExpensePoint service team can always make it happen for you. People are comparing UI of expense reporting between vendors when find a system. I don't really see much differences on UI between vendors. The reporting and date transferring to finance system are much more important from my experience. It would be a nightmare if I don't have a full service team to back me up.

Pros

Be able to generate any kind of reports needed for management and finance. Flexible design on approval process setting. Strong and Friendly service team back you up for all technical needs.

Cons

Exchange rate set by the system might not be the same as the rate used by bank at the time wire the payment to oversea employees. This is inconvenient only if you have remote employees from overseas.

Vendor response

Dear Patrick, Thank you for your very positive comments on ExpensePoint. I especially appreciate your remarks about our Service team. In my opinion, having a great experience any software can be very quickly decided on by the support you receive after the purchase, so I thank you for these comments and I will be sure to forward them on to our team. Thank you also for choosing ExpensePoint as your automated expense reporting solution. Kind regards, Paul Ansloos Vice President - Sales & Marketing

MW
AvatarImg

Molly W.

Medical Devices, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Expense Point saves time

Reviewed 6 years ago

The customer service that we have received has been excellent. Questions have been answered in a timely fashion and screen shots of our system provided to explain an issue or fix were appreciated.

Pros

We decided to utilize the Expense Point Mastercard for ease of downloading transactions directly into Expense Reports in Expense Point. No more questions of actual charges hitting the credit card - tips added incorrectly, forgotten charges, or guessing. Staff simply categorizes entries that need to be categorized and attach receipts - saving time. We then upload a file from EP into our Accounting software.

Cons

Sometimes, it seems that pulling reports is cumbersome and still figuring out potential duplicate entries from learning curve of manual versus automated entry of transactions.

Vendor response

Dear Molly, Thank you for your great review of ExpensePoint. We really appreciate your feedback and your comments about pulling reports. We do have an analysis report that you can run to determine if there are any duplicate entries. One of our team members will be sure to reach out to you to show you this report and also to walk you through the Analysis Manager area more. Thank you for being our client. Kind regards, Paul Ansloos - V.P. Global Sales & Marketing

PM
AvatarImg

Paul M.

Marketing and Advertising, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Recplaced SAP Concur

Reviewed 5 years ago

Very positive experience with the implementation and support team. They are the best. We did run into some bugs but they were quickly addressed and never really impacted our ability top process expense reports in a timely manner.

Pros

Flexibility of implementation. Personal touch of implementation and support. Simpler more intuitive interface. Receipt reading and matching is great.

Cons

Need to have the right type of credit card for automatic upload of transactions. Our small business BofA card needs to be manually downloaded and uploaded.

Vendor response

Dear Paul, Thank you for your great review of ExpensePoint. I am pleased that you found value in our customization of implementation and support. I am sorry to hear that your bank does not integrate with the uploading of transactions. If you are interested in switching to a credit card that is compatible ExpensePoint issues a MasterCard that is fully integrated. I will have one of our team members reach out to you. Thank you for being our client. We appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations

DW
AvatarImg

David W.

Industrial Automation, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Worth the money...If it's Free

Reviewed 5 years ago

The system freezes up when you try to create a report. To work around this, I put my receipts in the receipt "Wallet". When I try to create an expense, it links the wrong receipt with my entry. I wish they wouldn't have rushed to bring this system to market. Maybe a competitor of theirs will take their idea and actually make a program that works...

Pros

It is a good idea, take a picture of a receipt and it will capture the data and make expense reports easy.

Cons

It totally fails at accomplishing what it sets out to do. I think they rushed the software to market. It needs to have the bugs worked out of the system.

Vendor response

Dear David, Thank you for submitting your review of ExpensePoint. I am so very sorry to hear of your recent negative experiences with our system. As a constant heavy user myself I too would be quite frustrated if I was experiencing these kinds of issues. We really pride ourselves in offering our clients the very best world class customer service and support which the majority of our reviews will attest to. To this end we want to absolutely ensure that you are taken care of to the highest of standards. I have personally reached out to our Manager of Global Support Services, Theresa Hicock and Theresa will be reaching out to you directly to help remedy problems that you are experiencing. Myself and my team are 100% committed to making your experience with ExpensePoint positive and hopefully '5 star' worthy. Kindest regards, Paul Ansloos - Vice President - Global Sales & Marketing.

GS
AvatarImg

Gayln S.

Wholesale, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Product

Reviewed 4 years ago

To be honest I wasn't looking to change expense reporting companies but I am so glad that we did. This product is easier and faster for the end user and cost us less each month. [SENSITIVE CONTENT HIDDEN] has been my implementation specialist and she is great! Very knowledgeable, and friendly and no matter what I threw at her, she fixed it quickly.

Pros

The system will automatically create a new expense report for you based on charge date. This saves the end user a lot of time. I love that there is a live person verifying the receipt information.

Cons

I wish I could zoom in on receipt pictures better (or easier) because the pic is farther out than you think when taking the pic. They are hard to read. I thought that your receipt pictures would automatically match to the charge/expense once verified but it doesn't seem to be doing that for us. We could be doing something wrong. I like the report that is created for me upon final approval but I wish it could be edited more. I would remove the weekly breakdown as we don't use/need that.

Vendor response

Dear Gayle, Thank you for taking the time to review ExpensePoint. We really appreciate your feedback regarding time and cost savings, and ease of use. I have passed on your feedback regarding the readability of receipt pictures to our development team. Thank you for choosing ExpensePoint as your expense management system. We look forward to working with you for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations

KB
AvatarImg

Kathy B.

Real Estate, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Customer Service -- wish I could give more stars!!!

Reviewed 6 years ago

[SENSITIVE CONTENT HIDDEN] has helped us create a GL upload so we can add detail to the transaction register. This assists management in tracking expenses with better accuracy.

Pros

Frankly, it's all in the training and support. Many software programs can achieve similar results. It's the personal relationship with our outstanding rep that makes all the difference for us!! She goes above and beyond to assist us and answer all of our questions and concerns.

Cons

No major concerns. Our company has not taken advantage of the app and [SENSITIVE CONTENT HIDDEN] has offered to help train on best practices and efficient use of the app and software. Very much looking forward to it.

Vendor response

Dear Kathy, Thanks for taking the time to review ExpensePoint. We value our customers feedback and comments. I especially appreciate your remarks about our training and Service team. I agree that having a great experience with any software can be very quickly decided on by the support you receive after the purchase, so I thank you for these comments. I will be sure to forward them on to Theresa. Thank you for choosing ExpensePoint as your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations

ND
AvatarImg

Nancy D.

Nonprofit Organization Management, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A great solution for our business

Reviewed 5 years ago

The customer service has been outstanding - responsiveness, knowledge, caring. It was everything we hoped for when we signed up!

Pros

Expense Point has simplified a process for our company that had become very cumbersome for all - staff members needing to submit reports, approvers, and the accounting department. We have offices in more than one location, so getting the needed reports and supporting documents to the correct person was much more difficult than it should have been.

Cons

As with any new software and process, there is a learning curve. We just completed our first month using the system. It went very well with minimal issues to correct. I am confident that it will only get easier going forward.

Vendor response

Dear Nancy, On behalf of the ExpensePoint team I would like to thank you for your generous review. We are happy that you feel ExpensePoint is a great solution for your business. The benefits you have mentioned such as simplifying processes and outstanding customer service are music to our ears! Respectfully yours, Sherry McKeen VP-Global Client Relations

AP
AvatarImg

Alecia P.

Nonprofit Organization Management, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GGFdn

Reviewed 2 years ago

The ExpensePoint team has been great. From the start of the process with [sensitive content hidden] who was my first contact, and [sensitive content hidden] who assisted with developing the setup and format, and [sensitive content hidden] who provided training of the program...it has been an easy and successful process. Our staff has been able to dive right in and start using the program with ease. Everyone I worked with at ExpensePoint has been attentive, friendly, responsive and knowledgeable. My questions have always been handled in an efficient and friendly manner. We are pleased with the program and the level of support received to get us going, and the information that has been provided for support whenever we may need it.

Pros

The simplicity of the program. We were able to tailor it our needs and not have a lot of features that did not apply to those needs.

Cons

I have not experienced any cons at this point.

Vendor response

Thanks, Alecia, for this fantastic review. We love that your experience has been positive and that Expensepoint offers everything you need! We love that our sales and implementation team has made your onboarding easy and enjoyable. Happy expense reporting! Sherry McKeen

MF
AvatarImg

Myrian F.

Pharmaceuticals, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

The software is very useful in the approval process and in monitoring status of our expense reports.

Reviewed 6 years ago

The approval flow of our expense reports becomes faster and tracking becomes easier.

Pros

The software's accessibility is great. The monitoring capability is helpful. I also like it that we have the control on some portions on the set-up, such that we can already do some minor changes even without going to customer support.

Cons

- Some limitations on the reports that we can generate such that we cannot make reports based on what we info we need, we can only utilize the current available reports - there is no approver's capability to assign their replacement approver in case there is a need, without going to the customer support - there is no capability on tracking receipt by Accounting of the hard copy of receipts - some reports do not have an indicator on the report summary that receipts are attached to that report unless you looked at the expense summary

Vendor response

Dear Myrian, Thank you for your great review of ExpensePoint. It is great to know that ExpensePoint is helping your approval process and giving you greater accessibility. In regards to the limitations that you mention, firstly the Analysis reports. Although we have a very comprehensive list of over 36 reports and graphs, it is always nice to be able to create your own reports from scratch. I believe this feature may be added in the ExpensePoint system in the future. As for the other points I believe we do have the solutions available in ExpensePoint and certainly for the receipt management comments. I have asked your Customer Relationship Manager Kelly to reach out to you to review these options with you. I appreciate your feedback and thank you for being our client. Kind regards, Paul Ansloos V.P. Global Sales & Marketing