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ExpensePoint
Mobile automated expense reporting for employees
ExpensePoint Reviews - Page 4
309 reviews
Recommended
Andrea B.
Used weekly for 2+ years
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This has saved us time and money in the expense reporting process.
Easily adaptable for the specifics of our company. Highly responsive customer support. Intuitive application for staff to use. The Receipt Wallet makes capturing expenses the easiest part of my job! In researching a solution for our expense reporting, I am extremely satisfied that I chose ExpensePoint. It was the only application I found that incorporates everything I was looking for: high level reporting, automation, approval pathways, and ease of use for staff.
No cons were added to this review
Dear Andrea, Thank you so much for your great feedback on ExpensePoint and in particular how the program has made things so much easier for everyone. Thank you for being our client and we look forward to a very long relationship with your company. Kind regards, Paul Ansloos V.P. Global Sales & Marketing
Rhonda H.
Nonprofit Organization Management, 1-10 employees
Used daily for less than 6 months
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Once I reached out to get some training/assistance, the light bulb went on. I feel I can now have more accurate reports from staff, and we can all become more productive rather than spending time on clumsy expense reports.
Since I have started using Expense Point for staff , my processes have become easier. With the credit card integration, staff members will be less likely to overlook submitting an expense. My customer service representative is VERY helpful.
It is not really intuitive in learning some parts of the program. After some training, it becomes easier, but the training is necessary to use it to it's capability.
Dear Rhonda, Thank you for your wonderful review of ExpensePoint. I am really pleased that your expense report process has been enhanced by the program. I know as an administrator there are a few areas to learn about the program and one of the things we are going to be publishing soon is an Administrators Guide which will be accessible directly within the program. Also I know that you will be well supported by our amazing support team if ever you require some help. Thank you for choosing ExpensePoint; we really appreciate your business. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing.
Melanie H.
Electrical/Electronic Manufacturing, 201-500 employees
Used weekly for 1-2 years
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Expense reports are not fun for anyone or any department but they are necessary. ExpensePoint makes them user-friendly and the admin features allow you to add rules which give users guidance or reminders of policies as they build reports.
The app makes on-the-go reports very easy to build. You can snap a pic of the receipt/paperwork and not worry about keeping track of them while traveling.
If you do not use the standard GL account structure, you may not be able to map the exported reports to your system. This creates more hands-on work or creative workarounds.
Dear Melanie, We are so happy to hear that you think ExpensePoint is the "best expense software" your have ever used! This makes us smile. Thank your for the amazing rating. We are happy that you find it user-friendly and that the admin feature that allow you to add policy rules is helpful. Thank you for your business and we look forward to serving you in your expense management needs in the future. Kind regards, Sherry McKeen VP of Client Relations
Graeme O.
Computer Software, 51-200 employees
Used daily for less than 6 months
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We have moved our global expenses over to ExpensePoint at the beginning of the year. It has been a nice and easy transition, and the team at ExpensePoint has been extremely helpful throughout the entire process, and made it very easy and painless. We've had a few challenges with handling multiple currencies on a world-wide basis but nothing major and all of our inquiries have been handled promptly. The online training has been great and they have been very flexible about arranging training sessions for people in Australia, Europe, Asia and North America - always a challenge at the best of times! Would highly recommend it to anyone considering a move to ExpensePoint!
Ease of use
Cloud-based - that isn't completely fair because we knew that, but having an offline mode for the mobile app would be very useful.
Dear Graeme, Thank you for your feedback on ExpensePoint. I am very pleased that your transition was smooth and that your international employees received the training and support that they needed. Thank you also for your feedback regarding the mobile having offline capabilities. Our team are looking at adding this feature in the future. We thank you for selecting us as your expense management solution and it is a privilege to have you as a client. Kind regards, Paul Ansloos Director of Global Sales
Cathi R.
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If you are looking for an excellent online expense management system, your search can now stop. ExpensePoint Web is hands down the best system out there. We looked at several other systems, and even got through the installation stage with another system, only to discover management reporting could not be done. When I found ExpensePoint I was skeptical they could do all they claimed to, but was soon put at ease. The staff at ExpensePoint is very creative in helping to figure out solutions for unique issues. They are responsive to calls and questions. They offered excellent suggestions for implementation which helped ensure a successful transition. Several features we said we would like to see have shown up in product updates. Most of our users have found it very intuitive and easy to figure out. Don't be a "wish I had". Contact ExpensePoint and you'll be a "glad I did"!
Cost, webinars, customization capabilities, creativity of the staff to help meet unique needs, the responsiveness of the staff, ease of use, training videos, cost (I know I already said that, but it's important. I looked at several web based expense management systems and this was by far the best and the fact it was the least expensive was a bonus!)
I can't think of any, other than supervisors forgetting to log in and approve expense reports. But that's our process problem we are trying to resolve.
Dear Cathy, Thanks for your amazing review of Expense Point. We appreciate your comments so much. Thank you for being our client. We really appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations
Sameer A.
Investment Management, 51-200 employees
Used daily for 6-12 months
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Trying to run an expense analysis on companies, expense types, people, etc. and it is helping me a great deal!
It is an integrated software that allows you to run analysis without extracting the raw data and working with that outside of the software.
The inability to amend reports in analysis manager or to build one that suit your needs.
Dear Sameer, Thank you for your generous review. We appreciate when our clients take the time to share their experiences with ExpensePoint. We love to hear how things are going. We are especially pleased that the analysis feature is something that is adding value to your company. I will be sure to share with Theresa your pros and cons. We are happy that the program is helping you in your work. Kindest regards, Sherry McKeen- V.P. Global Client Relations
Alva A.
Chemicals, 51-200 employees
Used weekly for 1-2 years
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The set-up and implementation of the software was easy and smooth. Due to its easy functionality and features, our users don't have the hard time to get familiar with the software. And I have to thank Theresa who has been very helpful and quick to respond, even though we had a great time difference.
Easy to use, its features and functionality, and not to mention their great customer service support.
Nothing on its features and functionality, however with the new update the app keeps on crashing and its getting tiresome to some of our users.
Dear Alva, Thanks for taking the time to review ExpensePoint. I am happy that you experience with the set-up and implementation of the software was positive. I've noted your feedback regarding the latest update and have sent it to development. We value your business and look forward serving your needs. Respectfully yours, Sherry McKeen VP-Global Client Relations
Matt S.
Financial Services, 51-200 employees
Used daily for 6-12 months
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Relatively easy to navigate The Customer support provided by [SENSITIVE CONTENT HIDDEN] has been amazing
Limited to no automated reporting functionality (e.g. automated weekly email reports of expense activity, weekly reminder emails of pending expense items). Limited number of fields read by Receipt Reader (currently only 3)
Dear Matt, Thank you for taking the time to review ExpensePoint. We value your feedback regarding automated reporting functionality. I will forward these suggestions to our Development team. Thank you for the kind words about our customer service. This is one of our core values so I will be sure to pass on the accolade to our support team. They are pretty awesome! Best wishes, Sherry McKeen- V.P. Global Client Relations
Jerry T.
International Trade and Development, 1-10 employees
Used other for 2+ years
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Wonderful. Personnel are receptive, helpful, and readily available. You guys are awesome.
It's easy. I can quickly and efficiently report receipts and prepare almost immediately send them off to our accountant. It's quick, easy, affordable, and it our accountant love it.
Nothing. You have it all together from my perspective.
Dear Jerry, Thanks for taking the time to review ExpensePoint. We value our customer's feedback and appreciate knowing you find our software convenient, easy to use and affordable. Thank you for your positive comment regarding our support team. I will be sure to forward this review to them. ExpensePoint values your business and is happy to be your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations
Byron M.
Medical Devices, 1-10 employees
Used weekly for 6-12 months
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ExpensePoint has been a pleasure to work with.
Our company uses this software in both the United States and Canada and favor the accountability that ExpensePoint provides for both the employee and management.
We went into the exercise of setting this software up expecting that it would take less time to plan than it actually did. We were very pleased with the help that we received from customer service as she addressed each issue with clear explanations as we made the transition.
Dear Byron, Thank you for your kind review of ExpensePoint. I am pleased that you are finding the system helpful to ensure accountability for your employees and management. We want to simplify processes for people and make expense management seamless, so to hear this feedback is encouraging for us. In addition, I am delighted to hear that your experience of our customer service was positive and helpful. Thank you for being our client. Kind regards, Sherry McKeen VP-Global Client Relations
Josh J.
Used daily for less than 6 months
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The software itself has an easy-to-use desktop and mobile interface. You can use the software via web or download the desktop app for quick access. My company's application was slightly different from common use and the team at ExpensePoint quickly assessed the need and manipulated the program to best fit. Not only that, they continuously trained us on using the program AND were quick to troubleshoot anything that did quite work with the manipulated features.
Unfortunately, it is a stretch to find a con, but as a team we agreed that being logged out after 5 to 10 mins of no activity.
Dear Josh Thanks you for the great review of ExpensePoint. I am really pleased that we were able to accommodate and customize ExpensePoint to you company¿s unique needs. I will also pass along your comments to your ExpensePoint team members. Thank you for choosing ExpensePoint as your expense management system and thank you for being our client. We look forward to providing expense management services to you for many years to come. Kind regards Paul Ansloos - Vice President Global Sales & Marketing.
Olga J.
Pharmaceuticals, 11-50 employees
Used other for 6-12 months
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It would be helpful to have a step by step guide for how to fill out an expense report. The videos and training happen too fast and then we are left with questions after the training. Would be helpful to have the training happen with clients live receipts. CSR has been very helpful.
Ease of submitting expenses that are outside of American Express.
The uploading of receipts to reconcile American express is cumbersome. It is difficult for Purchase orders that come in at different times, which are billed to AMX as they are received.. The receipt reader reads one total per receipt. So multiple copies of the same receipt are needed to reconcile the expense on one given order.
Dear Olga, Thank you for reviewing ExpensePoint. We are grateful for our clients and their feedback. Your recommendation regarding training is a good idea. We are in the process of updating and expending some of our training tools. Please do not hesitate to reach out for customer service. We love to give hands on support to our clients when they need it, whether it be a front end user or an administrator. Thank you for choosing ExpensePoint as your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations
Joe G.
Construction, 11-50 employees
Used daily for 1-2 years
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Being able to upload your receipts from your mobile device.
With our company credit cards, they do not automatically upload into Expense Point and have to upload the charges weekly.
Dear Joe, Thank you for your great review of ExpensePoint. We are happy that uploading your receipts using your mobile device is making your life easier. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations
Jill S.
Construction, 11-50 employees
Used daily for 6-12 months
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The software codes the expense and makes better use of my time elsewhere.
The ability to upload or drop receipts into the software. It makes it very easy for computer inexperienced personnel to use the software.
Trying to figure out the approval hierarchy was difficult, but I called my representative - she's awesome.
Dear Jill, Your amazing review is such an encouragement to us here at ExpensePoint. We love Receipt Reader as well, and know the value of accessibility and ease of use for our customers. We are happy to hear your experience with ExpensePoint is positive. Thank you for your business. Kind regards, Sherry McKeen VP-Global Client Relations
Jenny S.
Hospital & Health Care, 1,001-5,000 employees
Used weekly for 1-2 years
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Overall, I have had no problems with it
I have no problems at all using the software....very easy to use
when you submit an expense and realize you need to recall it, you can't so you have to have it "declined" and a notice goes to the person of the expense and they get confused. Also, when it's declined, there isn't a reason as to why the expense was declined. It would be nice to have that addition.
Dear Jenny, Thanks for reviewing ExpensePoint. I am happy to hear that you are finding the system easy to use. I noticed that some of the cons that you have mentioned actually have built in solutions you may not be familiar with. If someone declines an expense you can actually write a comment to say why it is declined. In addition, there is a function called "re-assign expense" that allows the user to recall an expense that has been submitted. Thank you for being our client. We really appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations
Mathieu B.
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
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I get the expense report from the staff and visa reconciliation done a lot faster. People love the fact that they don,t lose their receipts anymore, which also helps save everyone a lot of time.
Very great and complete expense report tool. Wallet options, receipts readers, credit card integrations are all great tools that make save a lot of time. The app is very user friendly and straight-forward. Customer service and Professional services are very helpful and responsive.
Web-based software is a bit slow and could be more userfriendly and the process for recording expense reports in accounting would deserve some work
Dear Mathieu, Thank you for the great review of ExpensePoint. We really appreciate the great feedback. I am happy to hear that the system is really simplifying your employee expense reporting process especially now that you have your credit card transactions coming in. It definitely is a nice feature and help you to reconcile your monthly credit card statements. Thank you for choosing ExpensePoint we really appreciate your business. Kind regards, Paul Ansloos - Senior Vice President - Global Sales & Marketing.
Susan H.
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Our litigation consultants travel constantly and they generate a lot of expense transactions that have to be identified by client project and type of expense. They love consulting and don't like spending time on administrative tasks like expense processing. Expense Point allows us to capture expenses quickly and accurately with minimal effort from our employees. New employees pick up Expense Point quickly. Since it is web-based, updates are hardly noticed and employees can process their expenses anytime from anywhere. Our accounting team is able to review and approve expenses and download expenses into our time and billing system very efficiently. Receipts are easily retrieved. EP's Customer Service was excellent during our initial set-up - knowledgable and easy to work with. On those few occasions over the past 4 years when we have experienced problems, Customer Support has quickly resolved the issue. Overall, we have been able to reduce the time it takes us to process reimbursable expenses and reduce errors from mis-coding using a reasonably priced application that our employees find easy to use. Good all around.
No pros were added to this review
No cons were added to this review
Hi Susan, Thank you so much for your kind feedback about ExpensePoint and your experience with our support team. We certainly understand how busy your team of consultants can be so we are pleased that ExpensePoint is making the job of filing their expenses much easier. We look forward to continuing to serve you and your company for many years to come and thank you for being our customer. Kind regards, Paul Ansloos Dir. Global Sales
Dave P.
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I was tasked with looking into Expense Point for our company because we'd been using the product for several years, but the original administrator had long left the company and no one else had really dived into it. I couldn't find any user manuals, but what I did find was a contact name'.Theresa Hicock. I called her and explained the situation. Immediately, she answered several of my preliminary questions and sent me both an end-user manual and an administrator manual. She allowed me a couple of days to read through the publications and then we set up a training/Q&A time. She has been fabulous! She has helped me to not only clean up outstanding expense reports, update our users, categories, coding, etc., but to also upgrade our system to receipts imaging. She also delivered a personal tour of best practices with the system, along with some video links for training. We are now making plans to train our users to utilize the mobile app and receipts imaging. I have past experience with other expense reporting tools, but the customer service I've received from Expense Point (and particularly Theresa), as well as the product itself, has far surpassed my expectations!
No pros were added to this review
No cons were added to this review
Dave, Thank you for submitting this great review of ExpensePoint and also your comments regarding Theresa. We are also very pleased that you have expanded the use of the system with receipt imaging and the mobile app; we know that this will streamline the process even more for your employees. Thank you for being our customer. Kindest regards, Paul Ansloos Dir. Global Sales & Marketing
JACKIE M.
Insurance, 11-50 employees
Used daily for less than 6 months
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I am so glad that I found ExpensePoint and implemented this solution for our expense reporting. Even for a small company the time savings and efficiencies are tremendous. The conversion and training process was very easy and my only problem is what to do with all the time we are saving!!
The ability to eliminate manual process and make it easier for capturing receipts and expenses for all users. It is a huge time saver to individual users as well as accounting staff.
I have not experienced anything at all that I don't like about the software.
Dear Jackie, Thank you for your great review. We love it when our clients are happy! We are thrilled that ExpensePoint is saving your users and accounting staff valuable time. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations
Mike H.
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I recomend this to all companies big and small. The ExpensePoint team goes the extra mile to bring you incredible service. In the past I have used other expense software and I have never seen such a pain free implementation process. My salesforce was able to do training from their pc's on recorded training and I did not loss and productivity. My accounting department is happy, and my employees are happy. Win win for me.
The features are exactly what I needed for my traveling workforce. I picked ExpensePoint because of it's ability to grow with the company and the knowledge that it is evoling to todays changing technology. My implementation not only got me started on creating that first report but gave me the knowledge to maintain the system on my own. When setting up the credit card transactions I was able to create the template in 15 minutes and import. My regular hour process of entering them is now gone and I can literally finish an expense report in minutes. The design of the system really does keep the end user in mind.
So far I have not found a single reason!
Dear Mike, Thank you for your great review of ExpensePoint. We are happy are enjoying the system. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with you and your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations
Reema A.
Financial Services, 501-1,000 employees
Used weekly for 1-2 years
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It is a very good software to work on and if there is any trouble the support office / agent are very helpful. I recently has some issues and the support agent was very patient and helpful.
I like the wallet receipt. It is nice to go paperless.
The conversion from US Dollars to Canadian Dollars how accurate is it?
Dear Reema, Your review of ExpensePoint is important to us. I especially appreciate your remarks about the Receipt Wallet. I'm glad you are enjoying going paperless. It makes expense reporting so much easier for everyone involved in the process. Thank you for the positive comments about our service team. I will be sure to forward them on to our team. In regards to the conversion from U.S to Canadian dollars, I can assure you it is accurate. However your credit card company may be charging you a premium. Thank you for choosing ExpensePoint as your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations
Deborah M.
Import and Export, 11-50 employees
Used weekly for 2+ years
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Great time-saver for both user and admin. Great support, easy training, great price, easy to navigate, reps less likely to loose receipts!
Great Support! CSR has always been there to assist in any way necessary! Easy to use for both user and admin, affordable, built-in training and such a time-saver for everyone!
Sometimes a bit slow but overall a great software.
Dear Deborah, Wow! What a kind review. It is great to hear that ExpensePoint has been a time-saver for both your users and admin. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations
Lloyd R.
Market Research, 11-50 employees
Used daily for less than 6 months
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We are saving time across the board. From ease of use for team members to administrators. Accuracy of billing out of pocket costs to clients is a win for ICG and its clients. The staff at ExpensePoint has been there to help us out through the on-boarding process. The ExpensePoint team has made the transition as smooth as possible.
Easy for employees to get on board. Employees love getting reimbursed quickly via direct deposit. Employees also love not having to hang on to their receipts for reimbursement.
Setting up the back end of product to work with our existing accounting software.
Dear Lloyd, Thank you for your great review of ExpensePoint. We are thrilled that you are enjoying the time saving,and ease of use of the system. We know the task of setup can be daunting, and we are always here to help our clients to make the process as smooth as possible. We appreciate your business and look forward to a long relationship with you and your company. Kind regards, Sherry McKeen - VP - Global Client Relations
Deborah M.
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We have moved from old style spreadsheet expense reporting to ExpensePoint and we are very happy. After much research and reviewing at least 10 other programs, ExpensePoint overall rated 5 out of 5 stars with great reviews. They are well established and, from what I found, are the leaders in expense reporting having been founded in the year 2000. You can expect affordable price, free implementation, free line support and free training (as many sessions as your company or staff needs). The features are extremely user friendly and best of all .the Customer Support is exceptional. Although we are a small company, there were many variances required in the initial set-up. The ExpensePoint support team always had a solution for each and every circumstance and helped me out each step of the way. They are always happy to assist and reply extremely promptly to any request or question. I have nothing but good things to say about ExpensePoint and about the support team at ExpensePoint. Thank you so much for all of your help and assistance. I would recommend ExpensePoint to anyone who is interested in streamlining their expense reporting and finding a great tool for expense analysis.
No pros were added to this review
No cons were added to this review
Deborah, Thank you so much for the great review of ExpensePoint; we really appreciate it. We are very thankful that you chose our company to manage your employee expense reporting and we look forward to a very long lasting relationship with Martine's Wines. Best regards, Paul Ansloos Dir. Global Sales & Marketing
Richard J.
Food & Beverages, 11-50 employees
Used weekly for less than 6 months
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Excellent.
Ease of use and like the features available.
Exporting issues into our general ledger.
Dear Richard, Thank you for being a valued customer and for taking the time to review ExpensePoint. I am pleased that you are finding the system user friendly and enjoying the features. Thank you for being our client. Kind regards, Sherry McKeen VP-Global Client Relations
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