ExpensePoint Reviews - Page 5

I appreciate how easy this program is to use, it is very intuitive when it comes to building a report. For the behind the scenes things help is just a call away and everyone is very patient.

I would like to be able to delete a report when it is completely inaccurate and start over without being charged. Even though that rarely happens

Dear Jayma, Thank you so much for the amazing review. We are pleased that you took ExpensePoint to your new job and that you find it easy to use and our customer service of value. We are happy you are enjoying the system. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations

Easy to use, but they have a very responsive and efficient support desk that gives real peace of mind

SWYPE keyboard not supported until next release, but only couple weeks away

Dear Jordan, Thank you for your amazing review of ExpensePoint. We appreciate your feedback regarding your experience with our support team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come and SWYPE keyboard capability. Yours truly, Sherry McKeen VP-Global Client Relations

This program is very easy to use for both accounting, and expense users! Ability to customize and update the program to fit your individual needs, at any time. Impeccable customer service! Our customer service rep, has gone above and beyond for us! She has been incredibly helpful from setup and throughout our time using the program!

No cons yet! Just wish we would have implemented this program a long time ago!

Dear Jenny, Thank you for wonderful 5 star review of ExpensePoint and in particular your highlighting of our customer service team. I will be sure to pass along your comments to them. Also, thank you for choosing ExpensePoint as your expense management solution for Taphandles, LLC. We look forward to a long lasting relationship and being your expense management partner. Kind regards, Paul Ansloos - Vice President, Global Sales & Marketing.

It's simple to use and straightforward. We're really looking forward to using the upcoming features to help streamline our processes.

So far, the software has worked really well for us.

Dear Sara, On behalf of the ExpensePoint team I would like to thank you for your generous review. We are happy that it has been a great experience for you, and that you find it easy to use. It is also great to know that ExpensePoint has streamlined processes for you. Thank you for your kind words about our team. I will be sure to let them know. Respectfully yours, Sherry McKeen VP-Global Client Relations

its easy to use, we have not got to downloading the event and event and balance owing on the budget so lets see

upload of receipts is rather slow and again until I see the event by event breakdown I cant really comment

Dear Lynn, Thank you for taking the time to review ExpensePoint. It is important to us, to hear our clients experiences. I am happy to know that you are finding it easy to use. Our intention was to provide a expense solution that is easy to use, easy to implement, and easy to administrate. With Receipt Reader, the best practice to decrease wait times for uploading is to upload as close as you can to the time of purchase. That way by the time you get back to the office to do expenses it will be read. Please keep us posted on how things are going. Thanks again. We really appreciate your business. Kindest regards, Sherry McKeen- V.P. Global Client Relations

How simple it is for not only our users to manage their credit card purchases, but from an administrative standpoint it's so simple to review and approve.

Managing the user and permissions portal is sometimes a bit confusing, but nothing worthy of a formal complaint.

Dear Angela, Thank you so much for choosing ExpensePoint and for letting us know that you are loving it! We are pleased to know that you find it easy to use and it has simplified your submitting, reviewing and approving process. That is music to our ears. You are a valued customer and we look forward to continuing our work together. Kindest regards, Sherry McKeen- V.P. Global Client Relations

* Easy to use * Very comprehensive features * It give me the ability to title my own expense entries that are unique to my business

I have not had a problem with this software. Nothing comes to mind.

Dear Valued Customer, Thank you for taking the time to rate ExpensePoint and your five star review! I am pleased to hear that you find the software easy to use and comprehensive. Our goal is to replace your manual process and provide a seamless approval workflow. Thank you for choosing ExpensePoint as your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations

The variety of tabs/menus to easily go from approving reports to editing the expense categories in the Settings Manager. It is a flexible and powerful tool to process expense reports and in turn to analyze them. Helpful & knowledgeable support team that goes above & beyond to support the integration and fix any issues.

Once the receipt reader feature is activated there is no way to manually override the reader if I want to upload a receipt without having it "read". This could be useful to cut out extra steps of isolating the personal expenses when uploading a receipt with personal & business expenses.

Dear Michael, Thank you for your great 5 star review of ExpensePoint. I am really pleased everything has gone from pilot to roll-out and I can assure that all will continue to go well going forward. As for your comments regarding bypassing the Receipt Reader you can actually assign a receipt to an expense while it is being read. Doing this will override that process. I will make sure that someone from our CRM team reaches out to you to discuss further. Finally, thank you for choosing ExpensePoint and for being our client. Kind regards, Paul Ansloos - V.P. Global Sales & Marketing

It is very easy to use and having the Receipt Wallet for employees cuts down on receipts being lost or misplaced. Being able to have access to ExpensePoint 24/7 using the desktop or mobile app makes tracking and filing expenses a breeze. This is a great product and everyone is helpful and friendly.

Unfortunately, I have not found one. The system and access are very user friendly and make our jobs easier.

Dear Susan. Thank you so much for your great feedback regarding ExpensePoint. It makes us all really smile when we receive excellent feedback, not only about ExpensePoint and how it is streamlining your expense reporting process, but also your overall experience from your initial phone call, program demo and your system implementation. I will be sharing this feedback with your ExpensePoint team. Welcome to the ExpensePoint family, and thank you for choosing us. Your business means a lot to us. Warm regards, Paul Ansloos - Vice President - Global Sales & Marketing.

Once the functions of the software have been discussed, it is easy for the admin to navigate and customize depending on the Company needs. The software is very flexible and easy to use both for the admin and users. It can be accessed anywhere as long you have internet and gadget. Admin can see Everyone's report even those which are not submitted yet.

It heavily rely on the internet, that is why we advise the users to get stable internet connection so they will not be interrupted.

Dear Winnie, Thank you for your great review of ExpensePoint; we really appreciate it. It is great to hear that you find it easy to navigate through the system and to also customize the system to address your company's needs. We welcome you and HI-Eisai to the ExpensePoint family. Thank you for being our customer. Kind regards, Paul Ansloos SVP - Global Sales and Marketing.

Ease of use. It is easy to train new employees on ExpensePoint.

Map making is not as detailed as we would prefer.

Dear Mike, Thanks for the amazing review. I am so pleased that you are happy with ExpensePoint and you have found it easy to use and the training helpful. You will be happy to know that we are making some improvements to our map feature for mileage. It will be available in 2019 Q4. Thank you for being our client. Have a great day. With appreciation, Sherry McKeen VP-Global Client Relations

Customer support, which is not needed often, is awesome. Theresa in particular rocks.

Not always the most intuitive for me navigate. Also, there are more bells and whistles than we need.

Dear Rob, Thank you for your amazing review of ExpensePoint. We really appreciate your feedback regarding your experience with our customer service team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations P.S. We think Theresa rocks too!

I appreciate the ease with with you can reassign transactions, and set up workflows. It is a very intuitive system.

The inability to create your own custom reports as needed on your own. The limitation of having to wait for assistance with that is con.

Dear Erin, Thank you so much for your great feedback on ExpensePoint. I am pleased that you are enjoying the system. I also appreciate your feedback on the ability to create custom reports. ExpensePoint has over 36 reports and graphs with over 50 filtering options which when you build and run you can save to a favourites folder. Hoewever, I agree it would be nice to be able create your own custom reports from scratch. I have added this feature request to our internal development `wish list¿, so hopefully we will be able to add that feature in a future release. Thank you for choosing ExpensePoint as you expense management partner and for being our client. Kindest regards. Paul Ansloos - Vice President, Global Sales & Marketing

its very flexible to use and spend time one without repeating itself.

nothing really, some of the layout takes time to get use to.

Dear Matt, Thank you for your amazing review of ExpensePoint. We really appreciate your feedback, especially regarding your experience with our customer service team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations

No pros were added to this review

No cons were added to this review

Dear Chris, Thank you so much for sharing your review of ExpensePoint. We are really happy that you and your colleagues are finding it easy to use. We know as a company that there are other competitive offerings to choose from as you mentioned you looked at 5 in total, and we are very pleased and honored that you chose ExpensePoint. We look forward to continuing to providing you the very best in automated employee expense reporting. Warm regards, Paul Ansloos Dir. Global Sales

Our company is new to ExpensePoint and it works well as an expense reporting program. While we have much to dive into, our account rep has been exceptionally helpful.

Credit cards cannot be submitted until the 5th of the month Would like to add to the wish list an expense over $25 cannot be submitted without a receipt

Dear Hannah, Thank you for the wonderful review of ExpensePoint. I am pleased that you and your staff and Executives are pleased with the program. I will also have one of client relationship team members reach out to you in regards to your comments in the 'Cons' section as I believe this might be resolved via your company settings. Thank you for choosing ExpensePoint and for being our client. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing

The timely response from the installation team to resolve initial configuration issues.

Difficulty in importing the data into our financial system. To be fair, most of the issues have been with our financial accounting software.

Dear Ernie, Thank you for your kind review of ExpensePoint. I am pleased that you are finding the system user friendly and that your experience with our support team in the implementation was a positive one. Thank you for being our client. Kind regards, Sherry McKeen VP-Global Client Relations

Super adaptable to our organization, very easy for our team to implement and use. The biggest thing with software like this is to make it easy on your team or they won't use it. The Receipt Wallet does that and more. Our team is never hunting down receipts now! So Satisfied in our purchase.

I don't really have any negative feedback. This software has been very easy to work into our system and we are super happy with our purchase. The customer service has been incredible.

Dear Hunter, Thank you for your great review of ExpensePoint. It is great to hear how easy the program is being adopted by your team and how easy it is to use. You are right, the Receipt Wallet feature makes light work for managing receipts. Thank you for choosing ExpensePoint for your employee expense management tool and thank you for being our client. Kind regards, Paul Ansloos - VP Global Sales & Marketing.

No pros were added to this review

No cons were added to this review

Dear George, Thank you for your kind review of ExpensePoint. I am pleased that you are finding the system helpful for your business. Customer service is an important focus of our work, so to know that you thought it was excellent is very rewarding. Thanks for your business. With appreciation, Sherry McKeen VP-Global Client Relations

The ability to track where its at in approval process.

How long it takes to upload attachments.

Dear Christine, Thanks for providing such a great review of ExpensePoint. We are thrilled that you are happy across the board. One tip we suggest to our customers to reduce wait time for uploading receipts, is to upload as soon as you can after the point of sale. That way by the time you are back in the office they are ready to go. We appreciate your business and look forward to a long relationship with you and your company. Sincerely, Sherry McKeen - Vice President - Global Client Relations

Ease of use and setup. Mobile features and online access.

Uploading of receipts can be sometimes buggy.

Dear Rosa, Thank you for taking the time to review ExpensePoint so favorably. We are happy to know that your company enjoys using the mobile app and desktop version. Knowing that these functions are making your life easier and expense approving more efficient is a great encouragement to us. We appreciate your business and look forward to a long relationship with you and your company. Sincerely, Sherry McKeen - Vice President - Global Client Relations

Probably the customer service- everyone is very helpful, attentive, and quick to respond. The wallet, and being able to attach the receipts to the credit card transactions as well.

I would be even better if categories could be assigned to certain vendors whose categories never change, and auto-populate the information in the expense details.

Dear Frances. Thank you for your great review of ExpensePoint. I also appreciate your thoughts regarding linking expense categories automatically to specific vendors. Actually Kelly did bring to our attention after speaking with you and it is a feature that we are going to consider adding to ExpensePoint. Hopefully you will see it in the system in the future so thank you for that feedback. We also thank you for being our customer. Kind regards, Paul Ansloos Vice President - Global Sales & Marketing

easy of use, overall this is a great program

Nothing at this point. We have been using the program about a year.

Dear Mike, Thank you for your wonderful review of ExpensePoint. I really appreciate your great feedback and really pleased to know that you are really liking the program. Thank you also for being our customer. p.s. I'm a big fan of Dippin Dots Ice Cream ;-) Kind regards, Paul Ansloos - V.P. Global Sales & Marketing