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ExpensePoint Logo

Mobile automated expense reporting for employees

ExpensePoint Reviews - Page 6

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309 reviews

Recommended

MN
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Marc N.

Financial Services,

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software that doesn't break the bank

Reviewed 7 years ago
Pros

Receipt reader is excellent. Saves time not having to enter all the data. Like the workflow and approval process - makes managing expenses easier. The reports are excellent and can be run with or without a copy of the receipt. Support is top notch. Whenever I have a question they are ready to answer.

Cons

Speed can be an issue if you use Edge. Not an issue on Chrome. Other than that, I have had no issues with the software.

Vendor response

Dear Marc, Thank you for your great review of ExpensePoint. I am really pleased that the program is simplifying your employee expense reporting process. Thank you for your great comments regarding our support. They are a great team and passionate about serving our clients. I will be passing your comments onto them. Thank you for also choosing ExpensePoint and being our client. Kind regards, Paul Ansloos - Vice President Global Sales & Marketing

HB
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Hilda B.

Computer Software, 51-200 employees

Used weekly for 1-2 years

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  • Likelihood to recommend10/10

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Customer Experience with Expense Point

Reviewed 6 years ago

Customer support is very professional and helpful

Pros

the software is very easy to use. the functionalities cover all our needs

Cons

one problem keeps happening: once you link the photo to the expense something you need to refresh the page to be able to see it linked.

Vendor response

Dear Hilda, Thank you for taking the time to review ExpensePoint. I am pleased to hear that you have found our software easy to use, and that it is meeting the needs of your company. I will be sure to pass on your kind comments to our support team. The issue you had with having to refresh the photo should now be resolved with the newest update. Thank you for choosing ExpensePoint and for being our client. We really appreciate it. Sincerely, Sherry McKeen VP-Global Client Relations

TF
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Toni F.

Consumer Goods, 51-200 employees

Used other for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Assistant Controller

Reviewed 6 years ago

I love is the Customer Support, always a pleasure to work with!!

Pros

Clean expense reports with the correct gl distribution

Cons

sometimes, IT has to be called to assist individuals with system upgrades. which might actually be an issue on our side.

Vendor response

Dear Toni, Thank you for your amazing review of ExpensePoint. I am pleased that you are finding the system helpful for cleaning up your expense report process. In addition, I am glad to know your experience with our customer service was favorable. I will pass on the positive feedback. Have a great day. With appreciation, Sherry McKeen VP-Global Client Relations

DM
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Darla M.

Utilities, 51-200 employees

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review for Entrust Services

Reviewed 2 years ago

From [SENSITIVE CONTENT], the experience has been great. Everyone we have worked with has been very responsive and has helped to make sure my team and I understand why we are doing what we are doing.

Pros

Customization abilities were terrific.

Cons

It was a little difficult to fit our business into the boxes that were already set up.

Vendor response

Dear Darla, Thank you for your great review of ExpensePoint. I am pleased to know that you are enjoying the customization ability of ExpensePoint and that our implementation team has taken care of you. Thank you for being our client. We appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations

LS
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Lisa S.

Hospital & Health Care, 1,001-5,000 employees

Used weekly for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly

Reviewed 6 years ago
Pros

Very user friendly. I use it to list my physician's expenses and it's very simple.

Cons

I haven't seen anything that I dislike about this program. It is very easy to use!

Vendor response

Dear Lisa, Thank you for your amazing review of ExpensePoint. We really appreciate your feedback, especially regarding how easy it is to use ExpensePoint! Thank you for choosing us as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations

CL
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Cindy L.

Nonprofit Organization Management, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Water First

Reviewed 2 years ago

Very good. Our contact has been very helpful and accessible, she has answered every question quickly.

Pros

It's fairly easy to use, any issues have mostly been related to the complexity of our GL coding which has nothing to do with ExpensePoint.

Cons

The analysis capabilities could be more flexible. I would like to be able to add columns (data fields) to existing reports or create my own reports from scratch using any data field available but it seems limited at this point.

Vendor response

Thanks for your review, Cindy. We appreciate your business. Thanks for the positive feedback regarding ease of use and the support you received in your onboarding. Please contact our support team to discuss the possibility of a customizable report for your needs. We would love to develop that for you. Happy expense reporting! Sherry McKeen

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Jamie G.

Used monthly for 6-12 months

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ExpensePoint has cut out much time for both the user keeping up their expenses and reconciling.

Reviewed 7 years ago
Pros

From the beginning with one of the customer rep. in sales and her knowledge of the software, live webinar and correspondence were great. What she said they would do, they did. Even after the sale they answer the phone and emails promptly. The Support Team was very prompt on scheduling Webinar trainings with our employees both on individual and group basis. We knew going in, they didn't offer "OCR" / Read Receipt, but were working on it. No, it didn't come as soon as they were hoping, but they didn't give false hope either. Once they implemented "Read Receipt" and "Receipt Wallet" the notification, training and videos made it easy. This software is very user-friendly.

Cons

Only corporate credit cards automatically feed to the software. Limitations on customizing reports to company detail needs.

Vendor response

Dear Jaime, Thank you for your kind review of ExpensePoint. I am very pleased that the system has greatly reduced your teams time in managing and reconciling your expense reports. We are happy and privileged that you are our customer and look forward to continue to bring the very best in employee expense management. Kind regards, Paul Ansloos - Director of Global Sales

GD
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Glen D.

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  • Ease of use
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Exceptional Expense Management System

Reviewed 13 years ago

I highly recommend this product if you want a very easy product that is dynamic, easy to implement and very customizable. The support staff is fantastic and over the years have addressed all our concerns quickly and efficiently..

Pros

Expensepoint is one of the best expense management systems we have used. The best feature in my opinion in the ability to import directly from American Express. As a user with sometimes a hundred or so charges per month it makes my life much easier. The offline access is a huge plus as you can work virtually anywhere and sync your entries. Auto GL coding, Lockout Capability, Multi-Level Routing is a huge plus. Setup is a breeze as is adding users as needed.

Cons

Not many that I can think of. It would be nice to be able to scan a receipt and have the system OCR and capture the expense items. Also a one touch import from credit cards would be nice in the application rather than having to download and import.

Vendor response

Dear Glen, Thanks for the review! We appreciate your feedback and thank you for being our customer. Kind regards, Sherry McKeen - Vice President - Global Client Relations

RC
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Robyn C.

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Best Credit Card Expense Software

Reviewed 8 years ago

Expense Point and the team of people we work with are simply amazing. They are quick to respond and address our issues. They are always happy and professional. When I have an issue I can either call or email and the best part is I can hear their smile over the phone and through the emails. Expense Point has been extremely helpful in wrangling our credit card process into a pleasant and manageable system and for that we are very grateful. They are very knowledgeable and were great in setting up Expense Point to meet our needs as we are a little unusual in that I prepare the reports for the users who then edit and submit. Expense Point have set the bar pretty high when I find the need to hire other outside service companies.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Dear Robyn, Thank you so much for providing a review of ExpensePoint. I am very pleased to know that you are receiving excellent service and also how ExpensePoint has streamlined your expense report process especially in making your credit card program a much simpler process to manage. Thank you for being our client and we look forward continue bringing you the very best in expense report automation. Warm regards, Paul Ansloos - Director of Global Sales

ML
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Mark L.

Mechanical or Industrial Engineering, 1-10 employees

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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"Five Star Service"

Reviewed 6 years ago

Our Company is trying to streamline the somewhat time consuming aspect of expense account management. Rep was most helpful and professional in setting up the account. It was a really smooth process and we are extremely happy with the service and support received. The "how to" videos under Company links from the dashboard launch are extremely helpful.

Pros

The software is very easy to use and extremely intuitive

Cons

We do not really have any cons to report about this software

Vendor response

Dear Mark, Thank you for your great review of ExpensePoint. I am happy that you are finding the program extremely intuitive and that it is streamlining your expense process. We look forward to continue to maintain our 'Five Star Service' as your heading reveals. Thank you for choosing ExpensePoint and for being our client; we really appreciate it. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing

AM
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Amber M.

Real Estate, 1-10 employees

Used monthly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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From Excel to ExpensePoint

Reviewed 5 years ago

ExpensePoint is streamlining our team's ability to easily submit, review, and approve expense reports. We are able to get consistent reports that are easy to read and understand - and the dashboard information showing expense breakdowns is great. It's a really useful system at an attractive price point.

Pros

I love the amount of time the software saves our accounting folks. No longer do we have to try and reformat multiple spreadsheets to get a consistent expense report from each employee. ExpensePoint has made our team more efficient, happier people. AND - they are growing back the hair they pulled out when using our old manual system!

Cons

I think the User Permissions configuration section is a bit confusing. I'm not sure why someone would also check the box to deny access on an individual level, when the box is already checked to deny access per the group permissions. Or maybe I don't fully understand what the columns in this section mean.

Vendor response

Hello Amber, Thank you so much for reviewing ExpensePoint. It is music to our ears to hear that it is saving you time, is more efficient than endless spreadsheets and is streamlining your processes. The affordability of ExpensePoint is also very important to us. There is a little bit of a learning curve for User Permissions. Our support specialists would be happy to help and give you a refresher. I will have one of them reach out to you. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come. Yours truly, Sherry McKeen VP-Global Client Relations

BP
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Bharati P.

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  • Ease of use
  • Features
  • Customer support

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Great Product & Excellent Services

Reviewed 10 years ago

ExpensePoint system is an excellent online expense management tool that is very user friendly and easy to understand. Our employees can quickly and easily submit their expenses through the ExpensePoint mobile or desktop apps. I would like to express my thanks to the Expense Point team for their excellent services. The best thing about them is their support. Whenever I have a question or need help, they have come through for me. From initial enquiry about the system to the setup, Expense Point team has been very helpful, professional and prompt showing genuine interest in our objectives. Looking at ease of use of this tool and their excellent services we didn't hesitate to implement this tool in our companies across the globe. I would recommend them to anyone.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Dear Bharati, Thank you for your positive comments on ExpensePoint. I especially appreciate your remarks about our Service team. In my opinion, having a great experience any software can be very quickly decided on by the support you receive after the purchase, so I thank you for these comments and I will be sure to forward them on to our team. Thank you for choosing ExpensePoint as your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations

AM
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Amanda M.

Electrical/Electronic Manufacturing, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review

Reviewed 4 years ago

Great training, [SENSITIVE CONTENT HIDDEN] was fantastic

Pros

The phone app is nice, very easy to use.

Cons

I'd like a direct link with Quickbooks so I don't have to use 3rd party software.

Vendor response

Dear Amanda, Thanks for taking the time to review ExpensePoint. We value our customer's feedback and comments. Your positive comment regarding your training will be passed on. I appreciate your remarks about the mobile app. It is pretty slick. :) Regarding integrations with Quickbook, we are working on this. We will have some more news on this shortly. We thank you for choosing ExpensePoint as your automated expense reporting solution. Best regards, Sherry McKeen VP-Global Client Relations

TP
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Terry P.

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ExpensePoint is Exceptional

Reviewed 11 years ago

From day one ExpensePoint has been exceptional in providing an expense reporting system that meets the needs of our company. After reviewing several expense programs we chose ExpensePoint for the ease of use and the cost. Using ExpensePoint is so easy for our employees and approvers to create their reports (online or mobile), attach receipts and approve reports for accounting to process. The professional service that we receive is superior. We have been able to work with two representatives the entire time and not through a customer service department. Our questions and needs are always handled quickly. I can honestly say that the product and service from ExpensePoint is top of the line. **Paul Ansloos and Theresa Hicock are exceptional and I love working with each one of them!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Dear Terry, Thanks for taking the time to review ExpensePoint. We are happy to know that you see value in the cost of the program and the ease of use! We want to provide an expense solution that does those two things; make life easier for people and help companies save money and time. Thanks for the comments regarding Paul Ansloos and Theresa Hicock. We think they are are exceptional as well. Sincerely, Sherry McKeen - Vice President - Global Client Relations

MD
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Michael D.

Packaging and Containers, 51-200 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Expensepoint Review

Reviewed 6 years ago

We had been using Excel/printed reports to submit expenses with copies of receipts. Took much longer to review and summarize.

Pros

Ease of use. Receipt wallet is great. Straightforward for users. Accounting department can process reports much faster do to software summarizing GL accounts.

Cons

Nothing so far. Website and app are both very easy to navigate.

Vendor response

Dear Michael, Thank you for your great review of ExpensePoint. We are happy that you are enjoying the system. We want our users to have a solution that is easy to use, easy to implement and easy to administrate, so your feedback helps us know we are accomplishing those goals. We are glad to know that using ExpensePoint has saved time for Tecnocap LLC. Thanks you for choosing us. We appreciate your business. Kindest regards, Sherry McKeen - Vice President - Global Client Relations

CR
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Carisa R.

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Highly recommended!

Reviewed 11 years ago

Expense Point offered the best product for our world traveling company. Before implementing Expense Point, our travelers would complain about how long it took them to organize and submit expense reports using excel sheets, taping original receipts to sheets of paper, and printing out exchange rates. The implementation team made the transition easy and trained our staff with ease and expertise. Our travelers now use the mobile app on the road and love its efficiency. Our travelers are now able to submit as soon as they return from traveling instead of a week later or more. The approval process for managers has also become easier. Even now, if we have issues, the Expense Point team is ready to help and quick finding us a resolution. I highly recommend Expense Point!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Dear Carisa, I would like to thank you for the review you provided. It helps us to improve. It is great to know that you would recommend ExpensePoint. I am especially pleased to know that your travelers are using the mobile app on the road and love its efficiency. The time savings and efficiency for your users is great news. Finally, thank you for choosing ExpensePoint and for being our client; we really appreciate it. Sincerely, Sherry McKeen VP-Global Client Relations

SK
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Siobhan K.

Renewables & Environment, 11-50 employees

Used weekly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 5 years ago

Very easy to implement the system, it fit in really well with our organisation. [SENSITIVE CONTENT HIDDEN] was fantastic to work with, very helpful with my multiple questions, The training with [SENSITIVE CONTENT HIDDEN] and our staff, done over a number of sessions, was completed with ease, and everyone seems to be working on the system really well.

Pros

Very easy to use, and very customisable. The phone app works great for all main users, especially the receipt reader, and the desktop app is very useful for those in Accounts, to manage the system on a day to day basis. The range of reports available is fantastic!

Cons

A feature for employees to track their own mileage would be handy

Vendor response

Dear Siobhan, Thank you for taking the time to review ExpensePoint so favorably. We are happy to know that your company enjoys using the Receipt Reader feature and your accounting team finds the desktop app useful. Knowing that these functions are making your life easier and expense approving more efficient is a great encouragement to us. We appreciate your business and look forward to a long relationship with your company. I will be sure to pass on your kind words to our support team. Sincerely, Sherry McKeen - Vice President - Global Client Relations

PE
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Paul E.

Banking, 51-200 employees

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Implementation Process

Reviewed 4 years ago

So far the experience has been great. The support staff have been excellent and [SENSITIVE CONTENT HIDDEN] is 100% the reason I am recommending this software to others.

Pros

The software is very intuitive to use and the functionality just makes sense.

Cons

Understanding which reports to create/use to facilitate back-end accounting.

Vendor response

Dear Paul, Thank you for taking the time to provide a review for ExpensePoint. I am pleased that everything is going well and want to thank you for your great comments regarding our support. We know how important it is to ensure that our clients receive the support that they need. I will certainly pass on the appreciation. Finally, thank you for choosing ExpensePoint and for being our client; we really appreciate it. Respectfully yours, Sherry McKeen VP-Global Client Relations

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Gregory W.

Airlines/Aviation, 51-200 employees

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The new wallet software has made it so much easier for our remote pilots to do their expenses.

Reviewed 7 years ago

Accuracy and timliness from our employees. The receipts are always in the right category now.

Pros

The ease and accuracy is great! With this software, I know all required receipts are included and in the right category! Our account rep is always available to assist and is great!

Cons

No fault I can see! It just takes some time for the employees to get used to using this software but easy to learn!

Vendor response

Gregory, Thank you for your great review of ExpensePoint and particularly your comments on the Receipt Wallet feature. I have been hearing excellent comments about this new feature from clients so its great to get yours and hear that it is really helping your team to manage and categorize their expenses. Thank you also for being our client. Kind regards, Paul Ansloos, Director of Global Sales.

DL
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David L.

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Excellent Customer Support

Reviewed 10 years ago

We've been using ExpensePoint for over two years now and have been very happy. I do feel that the application has limitations on my end, even as and administrator, such as not being able to push through reports that are stranded with approvers who are not available. But my customer support representatives, Theresa Hicock and Eva Gao, have been absolutely phenomenal in helping me with problems that i cannot resolve on my end. They have consistently given me quick and helpful responses to any questions and i believe gone above and beyond to check my workflow setups to make sure i have done them correctly. While i think there are sometimes unecessary limitations in what an admin can do, the customer support is strong enough to make up for it.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

David, Thank you so much for your great review of ExpensePoint and feedback.; we really appreciate it. We will be adding additional features to ExpensePoint to allow for re-assignment of reports to get them pushed through more easily . Your support team had brought this feature to our attention and is now been added to our development queue. Thank you for being our customer. Paul Ansloos Dir. Global Sales & Marketing

AN
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Ahmad N.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Expense Point is Great

Reviewed 8 years ago

We are a Non-Profit Organization with over 100 credit card users and have a very complex General Ledger structure. The credit card reporting process was manual with minimal oversight and our employees had to mail all their receipts to the Accounting department. The Expense Point software has made our credit card reporting more efficient and we now have better oversight of our credit card spending with a standard approval process. The software is easy to use and administer with very powerful reporting tools. The pricing plans are both affordable and flexible depending on usage and will pay for itself in gained efficiency and savings. Finally, the service and support team is extremely helpful and help customize the software to our specific needs. Thanks Expense Point team!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Dear Ahmad, Thank you for your wonderful feedback for ExpensePoint; we really appreciate it. It is great to read how ExpensePoint has really streamlined your credit card reconciliation process. Thank you for being our client, and we look forward to continue to provide you with the very best in expense report automation. Kind regards, Paul Ansloos Dir. Global Sales

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Shelly M.

Telecommunications, 201-500 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Solution

Reviewed 6 years ago

Great customer service. Ease of use. Perfect package. Simple implementation.

Pros

I love everything about this software. It is easy to use and saves me so much time. The feedback from employees has been overwhelmingly positive. I can't believe it took us this long to pick this software.

Cons

There is literally absolutely nothing I don't like about ExpensePoint.

Vendor response

Dear Shelly, Thank you so much for wonderful review of ExpensePoint. We all really appreciate all your comments and really pleased that your employees are providing overwhelmingly positive feedback about using the program. Thank you for choosing ExpensePoint as your employee expense management system and for also being our client. Kindest regards, Paul Ansloos - Vice President Global Sales & Marketing.

CW
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Cecil W.

Printing, 201-500 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Expense Point Great Support Accurate Time Saver

Reviewed 8 years ago

I went from a traditional expense program logging receipts and and documenting every detail. Since we went to Expense Point the support staff has be really great and helpful the program is easy to use and all expense topics are available. Customer support representative and staff have been helpful when submitting expenses for approval. I cannot imagine doing expenses any other way... it is really great.

Pros

Easy quick and acurate

Cons

Nothing I see no real cons.

Vendor response

Dear Cecil, Thank you for your review of ExpensePoint and your comments about your support experience. It is a pleasure and honor to have you and your company as clients. Kind regards Paul Ansloos Director Global Sales

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Susan H.

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6 years of great service

Reviewed 8 years ago

We have been using Expense Point for about 6 years. The system is easy to use and we have experienced very few problems. Our employees travel a lot, so we have a high volume of expenses each month. Expense Point has definitely saved us time and money in processing these expenses. The recent upgrade brought a cleaner look plus nice improvements to uploading of receipts which our employees really appreciated. The upgrade also provided greater search and reporting features for our accounting staff. The best feature of Expense Point, however, is the customer service. Never a delay in getting support; questions are answered quickly and thoroughly. This is all-around great software.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Dear Susan, Thank you for your kind words about ExpensePoint and also our customer service. We are really pleased that ExpensePoint is really streamlining your expense reporting process and saving you and your employees time and money. It is an honor having you as a customer and we look forward to continuing our long relationship and being your expense management partner. Kindest regards, Paul Ansloos Director, Global Sales

GS
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Greg S.

Nonprofit Organization Management, 201-500 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great time saver

Reviewed 8 years ago

Previously, our organization was stuck in a paper-driven process. We were nearing the opening of another location which would cause us to spend way too much time and resources to transport expense reports from one location to the other. ExpensePoint has eliminated that entire process by allowing our staff to be literally anywhere on the globe and still be timely with reports. Not to mention, the headaches saved for administrative staff to chase down someone to approve reports. Now our staff can focus more on mission and vision!

Pros

Simplicity of coding expenses.

Cons

Inability to store receipts prior to credit card transactions posting to a user's account.

Vendor response

Dear Greg, Thank you for the excellent feedback for ExpensePoint. We are really glad that this has made your expense reporting process easier for all of your staff. Thank you also for your comment about not having the ability to store your receipts while waiting for your credit card charges to come through. Good news coming on that front, as we are soon to launch the ExpensePoint 'Receipt Wallet'. This will allow users to store their receipts within their ExpensePoint wallet and also even forward emailed receipts to the wallet also. We will be making an announcement soon. Thank you also for being our client. Kind regards, Paul