ExpensePoint Reviews - Page 7

Ease of use. The software is helpful when traveling.

Glitches. When it hangs up it can be frustrating when trying to complete reports.

Dear Elizabeth, Thank you so much for taking the time to review ExpensePoint. We appreciate your feedback. It is great to hear that our program is making your travel experiences easier. I am sorry that you were experiencing glitches when completing reports. That is frustrating for sure. I am glad to know that our customer service was able to help you resolve your concerns. Thank you for choosing ExpensePoint for your expense management system. Kindest regards, Sherry McKeen-VP-Global Client Relations

easy to use accounting reports available right away and shows each GL account and dollar amounts very user friendly excellent support and quick solutions and fixes calculates taxes and foreign exchange values they program the expense report to suit your business great product for the money available APP for android and apple phones takes clear pictures of receipts. great auditing features for approvals full access to fast and easy reports for monitoring or evaluating expenses easy set up when adding users always accurate for every tax required screens are clear and easy to follow

Dear Tammy, Thank you for the great review of ExpensePoint. It is really great to know that ExpensePoint is really working out well for you and your staff. The feature you mention of remembering a user's tax region actually exists in our desktop version, but not in the browser and mobile. We will be looking into this further to see if we can add this feature for the browser and mobile platforms. Thank you for being our client. Kind regards, Paul Ansloos - Director of Global Sales.

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Dear Joseph, Thank you for your great review of ExpensePoint. I am pleased to know you and your team are finding it user friendly and flexible to meet your needs. As a global business we care about our environment. So to hear that by using ExpensePoint you have gone paperless, and reduced your environmental footprint, that is amazing. Thank you for being our client. We really appreciate your business. Best wishes, Sherry McKeen- V.P. Global Client Relations

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Dear Rachel, Thank you very much for your great review of ExpensePoint. We are really happy that your sales team are are enjoying using ExpensePoint, and that Accounting is adoring the system. This puts smiles on all our faces. Thank you for being our client and we look forward to many many years of being your expense management provider. Warm regards, Paul Ansloos Dir. Global Sales

It is easy to use and makes expense reporting easier for everyone -- especially sales personnel. It is very affordable and one of the few software applications that had strong customer support.

For training and testing, it would be good to have a 'test' environment that allow people to learn and 'play with' the system. While you cannot really break the system, it can be a little unnerving trying to train individuals while using the live system with real receipt copies.

Dear Douglas, Thanks for taking the time to review ExpensePoint. We appreciate your positive feedback in regards to the affordability and ease of use of ExpensePoint. Thank you for your suggestions about training and testing. I will forward your feedback to our team. Thank you for choosing ExpensePoint for your expense management system. Kind regards, Sherry McKeen VP-Global Client Relations

I love that it holds people accountable to turning in their receipts and giving descriptions of what the expenses are for.

The receipt reader sometimes reads a receipt as "blurry" despite being scanned versus photographed. The receipt can be read from the image provided. It must be glitch that hasn't been worked through yet. However, when the receipt reader works and matches images to transactions on the company credit card it saves TONS of time. We love this feature even though it doensn't always work perfectly.

Dear Miranda, Thank you for your great feedback for ExpensePoint. It is great to hear that ExpensePoint is really working to hold your employees accountable for their expenses. Regarding your comments regarding some images as being reported as blurry, we are looking into this because if you can read the receipt, we should definitely be able to read it also. I have asked your relationship manager Kelly to reach out to you with our findings regarding this. Thank you for choosing ExpensePoint and for being our client. Kind regards, Paul Ansloos Vice President - Global Sales & Marketing

The convenience of the option of using an app. In addition, the accuracy of mileage due to google maps being attached.

Wish there was a feature to save the addresses. Due to the nature of my job. The addresses are used often.

Dear Renee, Thank you for your great review of ExpensePoint and your feedback of our staff member David Thompson. I will certainly forward this on to him. As for your comment on the system saving addresses, I can see this being a great feature so I have added this request to our client 'Wish-List' which we review with our development services team on a regular basis, so hopefully this kind of feature can be added in the future. Thank you for being our client. Kind regards, Paul Ansloos V.P. Sales & Marketing

The expensepoint system is robust in its capability for managing and tracking expenses. The mobile app is especially easy to use and the ability to upload receipts with automatic OCR scanning greatly improves ease-of-use.

The main web interface feels somewhat dated and confusing. It's fully functional and there are features implemented on the website that cannot be accessed via the mobile app (e.g. adding an email address for receipt uploading).

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Dear Trey, Thank you for your rating of ExpensePoint. We appreciate your feedback and look forward to continuing to provide you with excellent support. You mentioned that the price is reasonable and there is no extra cost for technical support. Yes, our goal is to provide excellent value for our service. Thanks for partnering with us. Sincerely, Sherry McKeen VP-Global Client Relations

Transactions imported from bank and can be matched to the expenses.

The workflow management is a bit complicated to learn.

Dear Lena, Thank you for taking the time to provide a review for ExpensePoint. We know how important it is to ensure that our clients receive the support they need for workflow management. If you have any questions our support team is happy to help. Thank you for choosing ExpensePoint and for being our client; we appreciate your business. Respectfully yours, Sherry McKeen – VP-Global Client Relations

The functionality of the software is so easy.

There really nothing that we don't like about the software.

Dear Amanda, Thank you very much for taking your time to provide us with your wonderful review of ExpensePoint. I am really pleased that ExpensePoint is helping you streamline your expense report process. Thank you for your nice comment about Theresa; I will certainly pass this on to her. Thank you for choosing ExpensePoint and for being our client. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing

I can use the software from anywhere as long as you have an Internet connection. Can also get quick glance from your mobile phone.

It is a bit fiddly to install on Windows 10

Dear Jaco, Thank you for your review of ExpensePoint. We really appreciate the feedback and comment. We have not experienced any issues to my knowledge with installations in Windows 10 however I have asked your implementation manager to reach out to you to find out what your experience was like so we can understand how it was fiddly for you to install. Thank you for choosing ExpensePoint for your expense management system. Kind regards, Paul Ansloos - VP. Global Sales & Marketing

The customer support is top-notch since you get assigned a personal contact who handles your company. Software is easy to use and reports look great. Value for money is also strong.

There are some features that could be enhanced. Being able to download receipts in JPG format is a big one. Wish there was better syncing options with credit cards like quickbooks has.

Dear Daniel, Thank you for taking the time to rate ExpensePoint. We appreciate your feedback regarding downloading receipts in JPG format and look forward to continuing our business with you. Excellent customer service is one of our core values, so we are pleased that your experience has been a positive one! Respectfully yours, Sherry McKeen VP-Global Client Relations

The best mobile app for expense reporting I've ever used. Easy to use and seems to be as good as the web based program. or even better ! Customer support is the best in the industry. As the administrator I like the ease of the approval process and the reports I can generate.

We did not know that ExpensePoint could work with QuickBooks and allow for direct deposit. Our accountant almost signed up with another software. Team quickly responded and provided the necessary forms for our accountant to complete. We are all in with ExpensePoint!

Dear Steve, Thank you for the great review of ExpensePoint and especially your comments on th mobile app. We have put a lot of work into it to make it easy for users to use. I am glad we were able to quickly respond to your needs to integrate with Quickbooks and provide you with our employee reimbursement option. Thank you for choosing ExpensePoint as your employee expense management solution and also for being our client. Kind regards, Paul Ansloos - Sr Vice President - Global Sales & Marketing

I like the fact that it cuts my time down more than half the time it took me prior to this.

That you can't get google maps on mobile

Dear Val, Thank you for your great review of ExpensePoint. We really appreciate your comments. As for Google Maps tracking on the mobile, we are currently working on this and we will be working on a really special feature to enhance the process of tracking mileage. We look forward to revealing more on this in the new year. Thank you for choosing ExpensePoint as your expense management tool. We appreciate your business. Kind regards, Paul Ansloos - Vice President - Global Sales & Marketing.

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Hi Billie, Thank you for your feedback regarding ExpensePoint. It is great to hear that your staff are loving the program and how easy it is to use. We have put a lot of effort into making the system suitable to small and large companies alike so its great to receive your comments regarding that. Thank you so much for being our client. Its a privilege to serve your company. Best regards, Paul Ansloos Director Sales and Marketing

The ease of uploading receipts has made a chore (scanning every receipt at the end of the month) a daily task of taking photos. The receipts automatically link to the credit card statement once it is uploaded which makes it much easier to see if there are receipts missing. For me, it makes approving expenses easier and more efficient.

We are still in the learning stages. Every time I thought I couldn't perform a task, I found out that I could.

Dear Dawn, Thank you for taking the time to review ExpensePoint so favorably. We are happy to know that your company enjoys using the Receipt Reader feature and Receipt Wallet. Knowing that these functions are making your life easier and expense approving more efficient is a great encouragement to us. We want you to know we appreciate your business and look forward to a long relationship with you and your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations

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Dear Annemarie, Thank you so much for taking time and providing feedback regarding ExpensePoint. It really makes us happy when our clients share their experiences with using ExpensePoint. We are very grateful to have you as a client and we look forward to continuing to provide you with the very best expense management software solution. Warmest regards, Paul J. Ansloos Director, Global Sales & Marketing ExpensePoint

With the expense reports being completed by users, I no longer needed to calculate or complete forms for users.

Can not think of anything. The previous process was manual

Dear Debby, On behalf of the ExpensePoint team I would like to thank you for your review. The time you are saving using our expense management solution makes us happy. Thank you for your business. Respectfully yours, Sherry McKeen VP-Global Client Relations

Very easy to use Fast Agile Accurate, precise The colour theme Cloud bases and mobile accessible Works around our company requirements

I would like this product to be capable to work offline updating the system once connected to the net.

Dear Nicole, Thank you for your wonderful review of ExpensePoint. I am very pleased by your review title 'Elegantly Painless'. This speaks volumes to us here at ExpensePoint and especially all of your comments in the 'Pros' section. I know you have commented that it would be great if ExpensePoint could work offline and I pleased to let you know that it does indeed work offline. If you have the desktop version of the program you can work offline. I will ask your implementation manager to connect with you to discuss how this works. Thank you for choosing ExpensePoint as your expense report software solution. We really appreciate your business. Kind regards, Paul Ansloos - V.P. Global Sales & Marketing.

Very easy to use and very intuitive. Users with little computer experience are using it comfortably after a few training sessions!

Some minor issues with customization and receipt linking. As well, the receipt reader could be a bit more consistent and timely.

Dear Luke, Thank you for your great review of ExpensePoint; we really appreciate all your feedback. I am also pleased that your users are adapting the new program well and also with little training. Thank you for choosing ExpensePoint and also for being our client. Kind regards, Paul Ansloos - Vice President Global Sales & Marketing.

Great customer and technical Service Fast response to issue and assistants Amazing staff better tracking of T&E

Dear Ronnie. Thank you for you great feedback of ExpensePoint. It really speaks volumes to us that you have implemented ExpensePoint in two companies and we appreciate the trust that you have placed in our company over the years. It is our privilege to be your employee expense management provider and we look forward to a long lasting relationship with you and you and your company. Kind regards, Paul Ansloos - V.P. Global Sales & Marketing

This system is very detailed and offers both an itemized view and receipt view for the report print outs which is great. Very easy to review and approve expense reports also.

The receipt reader does take a little more time than the last software we used and so sometimes this slows down our process a little. It was also a little difficult to learn at first but once we learned how to use the system it did become quite easy.

Dear Tianna, Thank you for taking the time to review ExpensePoint. We appreciate your favorable rating and feedback. We know there is a little bit of a learning curve at first, but to hear that you find it easy to review and approve expense reports is good news. Thank you for choosing ExpensePoint. We value your business and look forward to a long relationship with your company. Kind regards, Sherry McKeen - Vice President - Global Client Relations