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Exus Financial Suite Logo

Exus Financial Suite

Debt collection for financial companies & telecom operators

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Exus Financial Suite Reviews

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11 reviews

Recommended

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Harm v.

Financial Services, 5,001-10,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Future proof, rich of functionalities and up and running in a matter of weeks.

Reviewed 4 years ago

Business users are happy so far and we will continue to roll out to our remaining European offices. The tool is easy to use and also the performance is optimal. We're working with the cloud version (on Azure) and we did not experience a single performance problem so far. The Exus employees are knowledgeable people and working with them was (and still is) a pleasure.

Pros

The product is full of features which are useful for our business community. The tool is easy to use and our users felt comfortable working with it quickly. From implementation perspective we had the application running (cloud version) in just a few weeks. No coding is needed only configuration. The application also offers advanced functions with help of analytic tooling. We are not using this yet but we want to keep improving our business process so this will definitely be something we will consider in the future. With help of the knowledgeable Exus consultants we managed to gather the requirements, train and implement in a matter of weeks with positive results and positive feedback from the business community.

Cons

We're looking into possibilities to use AI in the near future, this is not yet fully developed within the application. We're using EFS (Exus financial suite) and we might be looking into additional modules for use in the future. EFS is mainly focusing on Collections and we want to support our Recovery process also in a better way, we still need to further investigate the options.

Vendor response

Dear Harm, Thank you for your thorough feedback. Our recent advancements in AI now include an intelligent customer segmentation feature. We are more than happy to have a session to show you what is offered. Thank you

AS
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Aristomenis S.

Oil & Energy, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Capterra review – Aristomenis Simos

Reviewed 2 years ago

Positive experience, having joined my current organization with EFS already implemented, I was able to catch up quickly on the implemented strategies, with the help of EXUS team. All collections processes are in one place and this facilitates the overall monitoring of the activity. Excellent support level for day to day issues and requests for changes. Working on a managed service, we can focus on collections, having the software in place without performance issues.

Pros

Adapts very smoothly to various markets, while changes in the strategy are made in a controlled and efficient way. Easy to use at all levels, from the end users to the administrator. Ability to perform changes without requiring any IT knowledge. A lot of functionalities that can be implemented to achieve business objectives.

Cons

While entering our 3rd year on EFS, we are still on the learning curve, need to explore more on the possibilities that EFS can offer us, and streamline our processes so to achieve the best possible results.