Finexio Reviews

I like that I am able to use filters when searching vendor information.

The portal does not always have accurate information. Check images not always available.

Thank you for taking the time out to leave us your review. We are thrilled that you are loving the filters option in our Portal. As for your feedback regarding the portal not displaying accurate information or check images not always being available, we want to address by saying this is critical. We have taken your feedback and we are working to improve in this area. Our new statuses and events that will be launching this quarter will resolve this issue ad will provide more accurate and detailed information in our payment timelines. Thank you.

It is easy to use the portal, like filter/search the check payments, and also we can download the reports that we need at anytime.

So far using this software is pretty good. When we have new requests about the portal feedback, they will try to help us.

Thank you so much for taking the time to leave us a 5-star review!

Process is easy, it helps that now we can update address for vendor, check the status of payment, and see all outstanding payments. Easy access, in one place for all these info. Lost of good changes from the original version.

Changing payment method or updating payment method. Too many personal questions. Our policy is not allowing us providing our personal info, so vendors need to work directly with Finexio.

Thanks so much for taking the time to leave us a 5-star rating--it's much appreciated. We will share this with our product team to let them know how we are doing.

The level of customer service is unmatched. The support staff answers immediately and is always available for vendor questions.

Certain features missing. New features are added quite often and they seem to take our feedback into consideration when we have a feature we would like to add.

We're thrilled that you took the time out to share your high rating with us and that our customer support team is working well for you. If you feel certain features are missing in our product, please reach out to your account manager so they can pass on feedback to our product and engineering teams. Thank you!

Students have the ability to have e-checks deposited into their account. They can also choose ACh deposit to their bank account. Should they want a paper check, they can have one mailed to the address of their choice.

I wish the ACH payments were faster. Finexio is working to reduce the ACH payment interval.

We are so grateful that you took the time out to leave us a review. We are working to improve our timing with payments overall. With our new NexGen platform this year, electronic payment methods will be able to clear faster, with the fastest being on virtual card. Stay tuned!

Ease of use and customer support. Continuing development.

Still under development, could use some additional features, but they are working on it.

We're really grateful and appreciate you taking the time to share your review. We love adding a personal touch to our customer experience.

The customer service is amazing, and very responsive with requests. Request process was streamlined on the reports for quicker response times as well. This also makes managing payments to our vendors extremely easy as it's all in one place for distribution.

The reporting isn't always the easiest to read, there are times where we have to reach out to ask questions about the status of payments. However, the customer service is always quick to respond.

We're so glad that you are enjoying our Finexio customer service and their responsiveness to your requests. We are always looking for ways to improve our product and service offerings, so we appreciate the feedback on the reporting. We have made adjustments to our Portal recently, which should hopefully help with readability. Always check in with your account manager or customer support on the latest. Stay tuned!

The ease of submitting payment files is definitely a pro. It saves time for you to be able to complete other tasks during the day. The ease of reviewing and editing the payment files if there are errors is very easy to use as well.

No cons that I can think of. Nice work with the product!

Many thanks for the 5-star rating. We're happy that you are enjoying our product and services. If there's anything we can do to improve our offering, please let us know.