Finix Reviews

Finix allowed us to integrate and take control of payments within our product and swap out our current solution in weeks, not months. This boosted our revenue and controlled our customers' payment experience.

Nothing—Finix is a great product, and the team pushes out products and moves very quickly.

Thank you so much for the amazing 5-star review! We're thrilled to hear that our product and team have made such a positive impact on your payment integration process. It's fantastic to know that switching from Stripe to Finix has helped boost your revenue and streamline your customer experience so effectively. Here's to keeping the winning streak going and continuing to support you and your team. If there's anything else you need or any way we can further enhance your experience, please reach out. Thanks again for your support.

Very good on boarding team. Pricing is amazing next day of funding

There was a couple pieces of documentation I’m pretty sure every credit card company would require the same

Hi Brad, Thank you for the kind words! We're thrilled to hear that you found our onboarding team to be very good and that our pricing and quick funding process met your expectations. We strive to provide exceptional service and value, and it's wonderful to know we're hitting the mark. If you have any additional feedback or need assistance with anything else, please don't hesitate to reach out! Thanks again for choosing us.

The technical customer support is unmatched! Such timely responses and direct communication.

There is a 40 character minimum. I have not had a bad experience with Finix yet.

Hi Sarah, Thank you so much for your review! We are thrilled to hear that you find our technical customer support to be both timely and incredible. Our team works hard to provide top-quality support and it's incredibly rewarding to know that our efforts are making a difference for you and your business. If you ever need anything or have any more questions, please don't hesitate to reach out. We are here to help! Thank you again for your support.

I like that its easy to use and they offer a free trial.

It just takes a little learning and it's no problem!

Dear Sarah, Thank you so much for the positive review. We're thrilled to hear that you have enjoyed your experience with us. If there's anything else we can do for you, please don't hesitate to reach out!

The onboarding team was excellent! Product is easy to integrate and works well.

Nothing, I have yet to see anything to see that is not beneficial.

Robert, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience collaborating with our onboarding team and that you found our API documentation to be a valuable resource for utilizing our system. Providing comprehensive support and resources to our customers is at the heart of what we do, and we're delighted to hear that you've had an excellent experience. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're always here to help! We appreciate your support!

Processing payments w/ control, and plenty of options.

Nothing that i can think of as everything works great.

Hi Led, Thank you so much for the 5-star review! We're thrilled to hear that you found our onboarding process to be simple and that our onboarding team provided great assistance throughout. Ensuring a seamless onboarding experience for our customers is a top priority for us, and it's incredibly rewarding to know that we hit the mark with you. Your feedback motivates us to continue delivering exceptional service and support to all our customers. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thanks again for choosing Finix!

Ability to report on the activity of our merchants.

Sometimes switching between payments/settlements/deposits can be time consuming. Would nice to reference each of the items at the transaction level instead of 3 clicks to get from payment to deposit.

Hello Benjamin, Thank you for taking the time to share your feedback with us. We truly value your input regarding the payments and deposits reports. Your experience matters to us, and we're committed to addressing this to ensure a better experience for you and all our customers in the future. We appreciate your support!

Straightforward fee structure, simple setup, highly engaged and responsive customer support

The payments reporting wasn't intuitive at first, but the CS team spent time 1 on 1 with me to explain where to find everything I was looking for

I love the customer service I get from Finix. Our internal rep., [sensitive content hidden], is super quick to respond to questions/escalation and even their support email is quick to respond and resolve issues.

I really can't think of much. Everything is very straightforward.

Hi Nathalie, Thank you so much for leaving us a 5-star review! We are thrilled to hear that you have had a great experience with our customer support, sign up process, and our platform. If you ever need anything else, feel free to reach out to us. We appreciate your support!

Finix made it easy to switch payment processors from one of the largest bank processors in just one day. Their UX is great and all the headaches of dealing with bank processors was gone in 24hrs. Also, everything easily integrated into our existing e-commerce tech stack. Their team is awesome to work with! Everyone at Finix is young and hungry and excited to be building something better. All of this, and they also offer maybe the best prices out there! Implementing Finix has allowed us to focus on growth and not view payment processing as a liability.

There was nothing bad but I have to write something here.

Hello Joe, Thank you so much for your 5-star review! We are thrilled to hear that you've enjoyed your experience since switching over to Finix. We always strive to provide exceptional service and state of the art technology to our customers and we are delighted to know that Finix is the best payment processor you have ever worked with. We truly appreciate your support. Thank you for partnering with us!

The Finix platform is exactly what our team needed when it came to payment processing for our customers. The set up, implementation, and user dashboard hit all of our needs due to their ease of use and flexibility when it came to customization.

Honestly at this point there are no downfalls to my experience with Finix.

Banning, Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a fantastic implementation experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever need anything in the future, please don't hesitate to reach out.

They were very flexible about accommodating our marketplace account structure, provided us a competitive/transparent pricing, support our diverse product offerings, worked closely with us to ensure proper regulatory compliance, and have modern tech that improved our end customer experience.

Due to our marketplace account structure, we had to work with the Finix team on an extensive underwriting process but in the end this put us in a solid place for our compliance compared to other large legacy processors that don't really care so long-term a plus.

Hello Jeffrey, We're thrilled to hear about your positive experience and that our technology has not only met but exceeded your expectations! It's fantastic to know that you're saving money while enjoying the benefits of our upgraded technology. Thank you for taking the time to share your feedback and for choosing us. If you ever have any questions or need assistance, please feel free to reach out. We're here to ensure your continued satisfaction and success!

The support team is absolutely amazing! They are professional, responsive and made sure our onboarding process went smoothly.

We had a few obstacles that could have been prevented with better communication upfront, but even in this case, the support team was there to help us overcome those challenges, every step of the way.

Finix's customer service has made navigating the setup and maintaining simple!

Without their support it would be challenging to navigate the proper steps.

The Finix team has great customer support. We love working with them in Slack to solve things together.

The time to onboard was longer than anticipated.

Finix has been super collaborative with our team from the beginning, helping us stand up a differentiated option for payment processing for our industry really quickly. The people that work at Finix are fantastic -- always super friendly and helpful, knowledgable and quick to respond, and inclusive when having an event in San Francisco. We love working with Finix!

Because we offer our services through Finix, sometimes our product roadmap is limited by what Finix can offer, and we can sometimes have different priorities. The most critical needs are covered, and when this does come up, the Finix team listens to us and shares as much information as they can about next steps /plans.

EASE OF USE, EASE OF SETUP AND ONBOARDING

I HAVE NOT FOUND ANYTHING YET THAT I DO NOT LIKE OR FIND USEFUL

Great Customer Service Can do everything you need, they aren't reliant on any other companies Trying to understand and help your company.

So far nothing. We had some issues switching UI's when they updated but that was just end of year and typical process change.

Finix is incredibly easy to set up and use. It offers multitude of customization options and best in class support. For companies looking to monetize their payment processing, Finix is a great option.

I don't have any cons to share at this moment.

Nice looking dashboard that is for the most part easy to navigate and understand. Card failure codes are more helpful than I have seen on other platforms. Helpful tools for onboarding merchants.

Setup and configuration could be easier and less dev specific. Searching for individual merchants can be cumbersome since search only works with their numerical IDs. How to resolve failed merchant applications could be made clearer. Finix customer support can also be very hit or miss. Some support agents seem to have very little experience while communication with more knowledgeable reps will often drop off completely with no explanation.

Easy of integration, Top-notch customer support, and Pricing.

Originally their reporting but they have made fantastic progress on that front.

The fact that I can connect with the Finix support side and get a solution to a question within a day is tangibly helpful. Especially when it comes to building relationships with our customers. Because with Stripe or another payment platform, I’m positive we wouldn’t get that same level of assistance.

The API docs could be more streamlined and use the formatting/platforms that other API-first companies use. Nothing super critical, but I'm on the Finix documentation pretty frequently and when compared to other companies, I think there's room for improvement.

Over two years ago we decided to move forward with Finix as a partner. With one engineer at the time, we used the Finix Flex APIs in short order to start processing our own payments, replacing a traditional provider we used. Since then, the Finix product and customer success team have been stellar. My favorite thing about Finix is the fact it feels like Finix is a true partner that is invested in our success. They are available via Slack for the hundreds of questions our team has, they consistently release product updates with requests we specifically provide and help us strategize our long-term processing strategy.

This is less a con about Finix and more the greater payments ecosystem, but we've learned that often getting to the bottom of a specific transaction with traditional payfac can be difficult and time-consuming. When we onboarded two years ago, some of their documentation wasn't as thorough as we would have hoped, but I know that is no longer the case.