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Blacksmith TPM

A Trade Promotion Management Solution Built For Food & CPG

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Blacksmith TPM Pricing, Features, Reviews and Alternatives

Blacksmith TPM product overview

What is Blacksmith TPM?

Blacksmith TPM is a cloud-based trade promotion management solution for businesses within the CPG (consumer packaged goods) industry. The platform offers features including promotions planning, approval workflows, deductions management, contract management, analytics, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Email/Help Desk
FAQs/Forum
Knowledge Base

Training options

Live Online
In Person
Documentation
Webinars

Blacksmith TPM features

Functionality

4.2

/5

33
Total Features27 3 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Compliance Management
Customizable Reports
Workflow Management
Customizable Templates
Planning Tools
Calendar Management

Functionality contenders

Blacksmith TPM users reviews

Overall rating

4.3

/5

33

Positive reviews

82%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.29/10
Rating distribution

5

4

3

2

1

16

11

6

0

0

Pros
We have great customer support from the Blacksmith Team. Blacksmith has an awesome community of users that help keep the tool innovative and fresh.

BK

Bailey K.

My overall experience with FORGE has been mostly positive as it is a powerful tool in managing trade that offers excellent reporting capabilities as well as powerful search functions that save time.

RB

Ryan B.

Forge has been a great help to our organization. It has helps us get our arms around a very difficult to manage piece of the Foodservice business.

SM

Scott M.

Cons
Some fields are a bit confusing and more time consuming than others.

TN

Timothy N.

The amount of time for processing. The inability to delete/remove old programs.

GH

Grant H.

Putting in a new program- some features are difficult.

PH

PAMELA H.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Our Trade Settlement Team is in Blacksmith Forge & Analytics tools every working business day.

Reviewed 4 years ago
Pros

- The Blacksmith team are experts in Food Service industry, - In the forefront of the direction of Food Service Trade. - Forge System is very intuitive and can be customized to meet our business needs, and provides ability to evolve along with Food Service Industry. - We are currently reviewing upgrading to the newest version in 2018. - Continuously adding system efficiencies into system or process to account complexities that we are faced with - Network of Blacksmith customers - Bi Annual Blacksmith meetings

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Forge Helps Make the Complicated World Of Foodservice Programs and Billbacks Easier

Reviewed 2 years ago

Forge has been a great help to our organization. It has helps us get our arms around a very difficult to manage piece of the Foodservice business.

Pros

The Forge system is very user friendly. The system allows all organizations within a company to understand the effect that the distributor and operator programs have on profitability. Forge allows companies to keep all of their programs in one place so the data and information is accessible to sales, management, finance and reconciliation/settlements departments

Cons

The Forge software can be overwhelming to new users. But once the users get a chance to work with the system for a while, they will become very adept at using it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Forge & Forge Analytics Review

Reviewed 3 years ago

The overall experience for the first year was not what was expected. The features and functionalities would be great if it worked, however, the data was incorrect and it took over 9 months to find out that a refresh wasn't happening between Forge and Forge Analytics. The initial customer service experience was also poor and not helpful. Recently we received better customer service when we were provided with a different group of individuals to help us. There is no ownership on customer service on validating that the data between the systems are running appropriately. We constantly have to catch the issues and report them.

Pros

The quicker processing of the deductions and billbacks feature in Forge. The detailed billback reports in Forge Analytics are also great because of how much data you can include in the report.

Cons

The concept of the system is actually a great concept. The functionality though needs improvement. Forge and Forge Analytics needs to be consistent in refreshing between systems. The contract management piece in Forge is a great feature, however, it provides too much flexibility for sales to enter contracts and easily revise or duplicate them which in turn causes errors on the Forge Analytics report.

Vendor response

Yassmin, we appreciate your feedback. As an early adopter of FORGE Analytics, we take your input very seriously as we activate continuous improvement to our support and data models. We'll have someone reach out to discuss system choices that can address the sales team permissions you commented on. Thank you for being a valued customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software

Reviewed 3 years ago

My overall experience with GoSimple is very good you have everything you need in one system easy to use and track and see claims and run reports. I also like that you can see all categories on Home page so you know what category is priority and let's you know when contracts are expiring

Pros

What I like the most of this software is that you can keep track on claims and deductions so companies won't double dip such as rebates and etc. It's also nice that you can run reports and have the option to imported it in excel. It's been very useful for our company and also saving a lot of money on the long run

Cons

What I like the least about the software is that I wish the check numbers would show in more places like in the pending category other than that I do like it very much it's pretty much straight forward and very easy to use

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease of Use

Reviewed 2 years ago

Accounting has been very efficient.

Pros

Easy to navigate, search and complete details.

Cons

Some fields are a bit confusing and more time consuming than others.

Blacksmith TPM FAQs and common questions

Blacksmith TPM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Blacksmith TPM supports the following languages:
English


No, Blacksmith TPM does not have an API available.


Blacksmith TPM offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base

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