FORGE Features

FORGE

Trade management software

4.3/5 (10 reviews)

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FORGE Feature Reviews

7 reviewers had the following to say about FORGE's features:

Yassmin Urena

Forge & Forge Analytics Review

2018-08-16

The features and functionalities would be great if it worked, however, the data was incorrect and it took over 9 months to find out that a refresh wasn't happening between Forge and Forge Analytics.

Pros

The quicker processing of the deductions and billbacks feature in Forge.

Cons

The contract management piece in Forge is a great feature, however, it provides too much flexibility for sales to enter contracts and easily revise or duplicate them which in turn causes errors on the Forge Analytics report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from Blacksmith Applications


Yassmin, we appreciate your feedback. As an early adopter of FORGE Analytics, we take your input very seriously as we activate continuous improvement to our support and data models. We'll have someone reach out to discuss system choices that can address the sales team permissions you commented on. Thank you for being a valued customer.

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Scott Marquardt

Forge Helps Make the Complicated World Of Foodservice Programs and Billbacks Easier

2019-08-05

Forge has been a great help to our organization. It has helps us get our arms around a very difficult to manage piece of the Foodservice business.

Pros

Forge allows companies to keep all of their programs in one place so the data and information is accessible to sales, management, finance and reconciliation/settlements departments

Cons

The Forge software can be overwhelming to new users. But once the users get a chance to work with the system for a while, they will become very adept at using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Brothers

Opinion of a daily user

2019-07-11

My overall experience with FORGE has been mostly positive as it is a powerful tool in managing trade that offers excellent reporting capabilities as well as powerful search functions that save time.

Pros

The search function and reporting capabilities are excellent.

Cons

At times, especially when revising larger programs with hundreds of items and operator/distributor combinations the program can become very sluggish and unresponsive.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Stredney

Blacksmith Forge is essential to everyday operations as a Foodservice CPG.

2018-02-12

Roll out to our business managers to take a closer look at their trade spend.

Pros

+ The product is intuitive and can be customized to meet our business needs. + Our Blacksmith Business partners are CPG experts and are forward thinking. + Customer service agent provides us with tremendous support and demonstrate a clear understanding of the current (and future) landscape of our Industry. + We recently rolled out the program for our business managers.

Cons

- Data configurations can be complex, but there is always a Blacksmith employee to address any questions that we may have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Michel

Our Trade Settlement Team is in Blacksmith Forge & Analytics tools every working business day.

2018-02-21

Pros

- Continuously adding system efficiencies into system or process to account complexities that we are faced with - Network of Blacksmith customers - Bi Annual Blacksmith meetings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Alex Schatz

Review

2019-07-11

Pros

I enjoy that we have the functionality to approve multiple programs at a time.

Cons

The downside of this application is that it is often slow and gets backed up if there are too many users on at a time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Bailey Kellogg

Forge allows me to have better insight to our trade spend

2018-03-08

Pros

- The product is easy to teach and understand for new users

Cons

- Can run slowly on some instances, but if there is ever a complete outage, the Blacksmith team has it fixed very quickly and efficiently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more