FORGE Reviews

- The Blacksmith team are experts in Food Service industry, - In the forefront of the direction of Food Service Trade. - Forge System is very intuitive and can be customized to meet our business needs, and provides ability to evolve along with Food Service Industry. - We are currently reviewing upgrading to the newest version in 2018. - Continuously adding system efficiencies into system or process to account complexities that we are faced with - Network of Blacksmith customers - Bi Annual Blacksmith meetings

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The Forge system is very user friendly. The system allows all organizations within a company to understand the effect that the distributor and operator programs have on profitability. Forge allows companies to keep all of their programs in one place so the data and information is accessible to sales, management, finance and reconciliation/settlements departments

The Forge software can be overwhelming to new users. But once the users get a chance to work with the system for a while, they will become very adept at using it.

The quicker processing of the deductions and billbacks feature in Forge. The detailed billback reports in Forge Analytics are also great because of how much data you can include in the report.

The concept of the system is actually a great concept. The functionality though needs improvement. Forge and Forge Analytics needs to be consistent in refreshing between systems. The contract management piece in Forge is a great feature, however, it provides too much flexibility for sales to enter contracts and easily revise or duplicate them which in turn causes errors on the Forge Analytics report.

Yassmin, we appreciate your feedback. As an early adopter of FORGE Analytics, we take your input very seriously as we activate continuous improvement to our support and data models. We'll have someone reach out to discuss system choices that can address the sales team permissions you commented on. Thank you for being a valued customer.

several ways to search for programs, reports are easy to download

I don't understand why updates have such a long black out period. When do mass price increases system is not available for 2 weeks or more.

+ The product is intuitive and can be customized to meet our business needs. + Our Blacksmith Business partners are CPG experts and are forward thinking. + Customer service agent provides us with tremendous support and demonstrate a clear understanding of the current (and future) landscape of our Industry. + We recently rolled out the program for our business managers.

- Data configurations can be complex, but there is always a Blacksmith employee to address any questions that we may have. I do not feel there are actual cons with Forge.

In depth industry knowledge makes the features/functionality invaluable Intuitive for users of all experience levels Above and beyond the software, you get a partner Built to be flexible with it's features

Although we realize they are growing at a rapid pace, Customer Support can be a little slow at times. Would like to see a user forum of some type for feedback

It is user friendly for me because I have used it from the beginning but new users struggle with it.

It seems upgrades that have been done for other manufacturers can create issues for our company that we are unaware of until something isn't working

Ease of use, good info.. seems accurate

Sometimes is bogs down, slow kicks me out

It houses the majority of the programs instead of using multiple programs

It is hard to find programs. The amount of time for processing. The inability to delete/remove old programs.

Easy to navigate, all options readily available Edit capabilities are easy to understand Quick learning curve

Feels old and clunky based on appearance Loading times are sometimes a little longer than I would like

- The tool is very user friendly. - Customer Support is top notch whenever we are experiencing any difficulties or have any questions. - The Blacksmith team is always willing to help with any system efficiencies to enhance our day to day work. - Being able to network with other Blacksmith users within the industry helps us learn other ways we can utilize this tool across our Foodservice team.

- We experience a few system outages but the team is quick to work on it and fix the issue. - System does run slow every now and then.

- The product is easy to teach and understand for new users. - We have great customer support from the Blacksmith Team. - Blacksmith has an awesome community of users that help keep the tool innovative and fresh. - It helps me perform my job daily!

- Can run slowly on some instances, but if there is ever a complete outage, the Blacksmith team has it fixed very quickly and efficiently.

The search function and reporting capabilities are excellent.

At times, especially when revising larger programs with hundreds of items and operator/distributor combinations the program can become very sluggish and unresponsive.

I enjoy that we have the functionality to approve multiple programs at a time.

The downside of this application is that it is often slow and gets backed up if there are too many users on at a time.

I don't know what else is out there. But, it does the job I need it to.

I've used nothing to compare it to. Fairly neutral about this

That I can input and alter data without assistance from another party or individual

It's not as intuitive as it seems it could be and others can alter without main users knowledge