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A Trade Promotion Management Solution Built For Food & CPG
Blacksmith TPM Reviews - Page 2
34 reviews
Recommended
Kristy P.
Food & Beverages, 501-1,000 employees
Used daily for 1-2 years
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Customer Service is fantastic. Tool is very easy to learn & use. Provides us with great visibility.
Would like to customize some of the terminology used in the system to match our internal systems.
Mary R.
Consumer Goods, 1,001-5,000 employees
Used daily for 6-12 months
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People are great to work with. They all have an understanding on how the software works. The screens are easy to work with.
Easy to filter and find things. Support is amazing
Reports are on going, nothing to run out of the box. New broker security setup can be frustrating because you have to drag it to multiple spots.
Kevin B.
Food & Beverages, 501-1,000 employees
Used daily for 1-2 years
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Ease of use Flexibility Customer support
Reporting capabilities are somewhat limited
Linda D.
Food Production, 1,001-5,000 employees
Used weekly for 1-2 years
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benefits :Now we have accurate information at our fingertips , to stop over payments , double dipping and gives up back up to collect money owed to us
Account Information is easily located , sales on specific items easily found
Learning curve was a bit long in the beginning , after a while you get it , just seemed like a lot to learn and remember at first.
Michelle L.
Restaurants, 51-200 employees
Used weekly for 1-2 years
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For the most part it is fairly easy to use. If you do not use regularly it gets tricky. I wish there would be a frequently asked questions. Or a small manual if you will.
Would like to see a tips for creating contracts example. For instance is it off invoice what you do. If the distributor bills back what you do
Scott T.
Food Production, 10,001+ employees
Used weekly for 2+ years
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I don't know what else is out there. But, it does the job I need it to.
I've used nothing to compare it to. Fairly neutral about this
Mose M.
Food Production, 5,001-10,000 employees
Used weekly for 1-2 years
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It's not the knowledge tool we were lead to believe and the "kinks" don't appear to have been worked out
That I can input and alter data without assistance from another party or individual
It's not as intuitive as it seems it could be and others can alter without main users knowledge
Brian C.
Food Production, 201-500 employees
Used weekly for 6-12 months
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Extremely positive. The system has enabled us to recover lot of amount(and counting) from customers who took deductions that they were not entitled to.
Personal interaction with the team is like no other I've experienced. They truly are our business partner and not merely a vendor looking to get paid.
We are still trying to get a key report that we thought we would have when we launched the product in January
Tim B.
Food & Beverages, 10,001+ employees
Used daily for less than 6 months
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Allows me to manage marketing programs with distributors and operators in Foodservice indsutry
Easy to navigate, all options readily available Edit capabilities are easy to understand Quick learning curve
Feels old and clunky based on appearance Loading times are sometimes a little longer than I would like
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