Fraxion Features

We needed a stand alone system to help manage our requisitions, get approvals, and create purchase orders. It was easy to create vendors and setup the approval workflow. Users liked the ease of creating requisitions and being able to see where the requisition was in the approval process. Email notifications were very helpful. Once approved, purchase orders were easy to share.

The product feels a little out of date, but it did not distract from the functionality.

It is easy to use, with the cloud based version it is accessible from anywhere, and quite customisable on the user front with regards to approvals and workflows. Great data and document store

Integration and setup was extremely difficult, it did not integrate well into our existing setup, limitations on user rights in terms of reports, reporting could use alot of work to improve and add more value

Thank you for your review, David. As we are committed to continually improving our product and processes, your feedback is much appreciated. We're glad that you find the product easy to use and that you're enjoying the accessibility that a cloud solution brings. It's great to hear your comments on the customizable user front end and the data and document digitization benefits you're seeing. We've heard...

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Very intuitive and easily to use tool it has all the information at your fingertips and the email notifications of what actions you take are very robust.

It would be nice it they incorporated a more to robust spend management capabilities. Although I know there are standalone spend anaylitics tools out there.

Fraxion is easy to use and being able to quickly track the creation, submission and approval dates and times of requisitions and invoices eliminates confusion and excuses for not meeting deadlines. Integration with existing business processes was relatively easy, apart from one or two minor glitches.

The standard reports (dashboards) are not as useful to us as other reports would be, eg. a report that shows all invoices plus amounts linked to their respective purchase orders (history report, not only a 30 day report as is currently the case).

Elsabe, thank you so much for your review. It's great to know that your expense approvals are quicker and easier, and policies and audit requirements are under control with Fraxion. I'm pleased to inform you that during the month of August, 2021 you will have access to a new embedded spend analytics feature that will enable you to report on all requisitions, purchase orders and invoices for any time period you wish to analyze. We can certainly assist with building custom reports for you, if you have specific requirements. Your Account Manager will get in touch shortly to discuss your options. We appreciate your feedback, Elsabe.

Highly recommended as a product for procurement management. Our company has been using the product for several years! We find the system to be user friendly, effective and cost efficient. The product has been a key component in streamlining our procurement processes. The support team continues to provide effective and timely response assistance.

Some of the features need to be updated to allow users more options when processing request.

User friendly Enhanced controls to minimize risk areas Simplified reporting in tracking costs versus budgets Excellent supplier management tool

Editing an existing PO( Adding additional line items on existing POs) Functionality of submission of invoices by suppliers. Functionality of emailing PO to suppliers with correct Tenant email address( NOT Frxaion.biz email) Invoicing has no reject option

It does the job. The front end looks nice.

It was difficult to deploying the upgrade? Setting up structures and our GL was difficult. The reporting is not as good as what is expected. There is too much customization needed and certain reports are lacking (accrual report). Fraxion costs us a lot of money due to the need of integration partners.

Thank you for your review, Robert. As we are committed to continually improving our product and processes, your feedback is much appreciated. We're glad that you are finding the front-end appealing, we put a lot of effort into the user experience. We've heard our client requests for improved reporting capabilities and we're pleased to inform you that we will be releasing a new Business Intelligence...

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Ease of use and accessibility to our primary requester personnel. Integration and Interface to GP2015 simple and automated. Clearly defined rule sets based on both Levels and Supervisors. Flexible rule changes to meet changing requirements. Tracking of requisitions and follow-up on results. Special Projects tracking.

So far nothing. Any Minor issues at implementation were worked through and explained by the implementation team.

The Approval flow process. The ease of submitting requests, and a few of the reports.

Simple Features like making change to a vendor, making change to delivery dates are not available features available, and it is a shame that they will develop such a good system and fail to consider very simple everyday things like these that people need to make things easy. And doing change orders after you cancel a previous one is not possible. The system needs more simple features for everyday users who make simple errors to correct them easily.

Thank you for taking the time to share your feedback Desmond, we really appreciate it. We are pleased that the request and approval process, and reports are working well for you. We would like to have your Customer Success Manager work with you to identify some process improvement and additional training options, given that your Fraxion e solution, integrated with your accounting system does indeed...

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Easy to use application once you know the features.

Implementation of upgrades without consulting/involving companies/clients.

Thank you for taking the time to post a review and provide us with feedback, Teneill. We always welcome constructive feedback as to how we can improve not only our product, but also our processes. We're so pleased that you're finding Fraxion easy-to-use and enjoying the features and functionality. With regards to new releases, we offer access to your own test environment where you will have the ability to thoroughly test and engage with us on any enhancements and/ or additions that might have an impact on your business before these are released to production (live). One of our professional services consultants will be contacting you to ensure that the many new exciting features available in our next release are seamlessly integrated into your existing business practices. Thank you.

The "Search" feature is the most impactful. We often look for historical purchasing information, and Fraxion's software makes that an easier process. The "System Administration" feature is also a great feature that makes it easy to edit, add, and delete users, approvers, roles, and departments.

After searching for a specific vendor and all of its requisitions appear, if you view one of the requisitions listed, you cannot view a second requisition on a different page without doing a "New Search". Time consuming when you have to keep doing a new search.

Our greatest feature has to be "Punchout". When we went live with it, everyone really started to enjoy it.

I would prefer someone from Fraxion to be onsite for setup with our IT group. We have all of the features and have yet to get them running due to some issues. Other than that, it is a great tool for us.

Thank you for your valuable feedback and product review, Robert. We are so happy that you're enjoying Fraxion's PunchOut module and that paperless purchasing has been such a positive change for your business. Regarding an onsite implementation, we do offer this service and one of our Customer Success consultants will be in contact with you to discuss the details and options, post COVID-19 restrictions. We'd like to work with your team to get all of the features up and running to further enhance your spend management processes.

Fraxion is great for enabling a company to adhere to their spend management policy. The system has the ability to be as granular as you need. The approval flow that the product allows is very nice and easy to set up. The system setup is logical, easy and the administration of the system is very simple once the setup is complete. Fraxion has been able to accommodate the couple of customizations we have requested and then they make available for other companies in future upgrades. The support team is top notch at Fraxion, the people they employee are very knowledgeable and easy to work it.

The only con I can think of would be better documentation for the end users (administrators) so they could troubleshoot issues on their own. With saying that I have never had any issues with support helping me in a timely manner. I have inquired about this and they are always improving the system and their thoughts are the documentation could be outdated very quickly.

I like the reports the most. in my position we have to provide monthly reports and with few modifacations, i could run the report directly from eRequester.

Having to purchase other modules to fully utilize this procurement software.

Thank you for taking the time to share your feedback Kevin, much appreciated. We are so pleased that the expense tracking and reporting features are working well for you, and streamlining processes in your role. We'd like to show you how Fraxion Prime's pricing model is designed to be much more scalable for a growing organization like yours. Your Customer Success Manager will be in touch to share more details with you.

Easy integration with backend ERP, flexible approval workflow based on $, multi-approval workflows based on request types, great requisition audit/even history, clear visibility on approval workflow in each requisition.

No ability for RMA's or supplier credit notes, must be done directly in the ERP so $$$ related to a PO don't match between the 2 and affects purchase reporting analysis.

Ease of access - on multiple devices, replaces old (physical) paper process, multiple users able to transact, history of requests - functions as a great database to refer to when needed, exporting function (to multiple formats) replaces manual capturing for budgeting purposes, custom function provides great flexibility.

Dashboard not able to be customised for our company specifically - who doesnt necessarily make use of all functions, dashboard also not customizable in order to change icons according to request flow, small practical "issues".

Ability to e-mail purchase orders directly from eReq to a supplier. Ability to upload attachments (quotations, drawings etc). Show audit trail of when & by whom eReq was initiated/edited/approved/PO created and when & where it was sent. Customizable privileges to different classes of users.

Some of the setup is tedious and not necessarily most intuitive (luckily the customer service has been pleasant & professional to deal with). Software updates can end up being lengthy processes.

Flexibility and reliability of routing. Audit trails and notes. One location to store all information on a purchase. Linkage to our accounting software. Visibility into where a request resides. Much less paper.

Primary features and functions meet our needs. Some items we wish were different: Would like option for our AP clerk to determine the GL code for a purchase rather than having requester learn our codes and determine the proper one. Occasional errors in accounting software when importing information if another user is in accounting system (has to do with batching). Would like to run reports by GL code. Would like ability for a requester or approver to route outside normal routing to another user for an approval and then back to continue normal routing.

The supplier management and budget visibility.

The reporting and lack of dashboards. The team has advised that changes will be made soon.

Thank you so much for your review, Lesley-Anne. We're so happy that you're experiencing Fraxion's spend visibility, budget insight, and supplier management benefits. We are pleased to confirm that our new embedded spend analytics tool is now available to assist with all of your reporting needs. We look forward to helping you streamline procurement even further!

It's easy to use and learn There's more than one way to search The layout is very detailed and provides easy access to your own requests

Time out errors Limited "quick" searches (vendor filters) Limited connectivity to other programs

The fact that it is real time online platform

Non- availability of time management option and not easily integrated with our accounting system

Thank you for taking the time to post a review and provide us with feedback, Mveleni. We always welcome constructive feedback. We're pleased that you're enjoying the online, real-time availability that Fraxion as a SaaS solution provides. With regards to your integration challenges, Fraxion offers an end-to-end, fully automated integration solution into Sage 200 (Evolution). We will arrange to have...

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The application is very affordable. State of the art technology and well thought out features help make this product a pleasure to use. Being cloud based is a big plus, as there are no concerns around installation and upgrades of the software.

There are no cons. The system delivers a solid workflow process that is easy to maintain and use. The email alerts work extremely well. The supporting documentation tools are great.

eRequester is user friendly. It was easy to train first time users. Maintaining the system for adding/archiving users, and adding new departments/accounts is relatively simple. The ability to look up the approval history, with notes and uploaded documents, for each purchase requisition or PO is also a nice feature.

The requester name does not automatically print on the PO. To work around this, the requester needs to enter their name on the purchase requisition header or line item comment, which prints on the PO.

Easy to train our staff on use Cloud based Excellent implementation team who are always available to answer queries and make necessary changes Great price point

We haven't started the process of integrating Fraxion with our ERP, so can't add comments there yet. As for general use, the only (tiny) con is around the "cancel" button. Intuitively, one would think by clicking this, the current action is cancelled, but instead this cancels the entire PR/PO.