Frazer Pricing, Features, Reviews & Alternatives

Frazer

Dealer management software for car dealerships

4.75/5 (117 reviews)

Frazer overview

What is Frazer?

Frazer is an auto dealership management software that helps businesses manage administrative processes such as contract generation, customer communications, payment processing, marketing, and more on a centralized platform. The inventory management module allows team members to track vendors, monitor recalls, access vehicle history, automatically decode vehicle identification numbers (VIN), and add vehicle images.

Frazer's sales processing functionality lets employees configure multiple payment schedules, select sales types, conduct background checks, and collect deposits, among other processes. The customer management tool enables staff members to track payment due dates, set-up recurring payments, print IRS Form 8300, and accept payments for bank fundings, note balances, and repairs. It also allows users to create vehicle specific buyers’ guides, build custom forms, send personalized letters to customers, and handle online registration processes.

Frazer lets businesses integrate the platform with several third-party solutions such as AutoCheck, EquiFax, Solutions to Text, openedge, DLRdmv, and Agora. Supervisors can create bills, reconcile bank statements, handle general ledgers, and generate income statements, balance sheets, and custom reports.
www.frazer.com

Pricing

Pricing options
Free trial
Subscription
Value for money
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Devices

Business size

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M
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Frazer screenshot: Frazer main interfaceFrazer Tutorial - Introduction to FrazerFrazer screenshot: Frazer mobile interfaceFrazer screenshot: Frazer print formsFrazer screenshot: Frazer customer activityFrazer screenshot: Frazer sales processing

Frazer user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.8
Sammi H.

BEST COMPANY EVER

Used daily for 2+ years
Reviewed 2019-01-31
Review Source: Capterra

The best experience I've had from being sold the product to dealing with their 24/7 tech support. you won't find a more dedicated company. if you're thinking about this product do yourself a favor. Just do it already. I promise you won't regret the purchase.

Pros
ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.

Cons
no cons. They are open to suggestions to improve their product and usually add them to the next update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MICHAEL H.

Why I have used Frazer DMS software for over 20 years

Used daily for 2+ years
Reviewed 2020-09-25
Review Source: Capterra

I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.

Pros
Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.

Cons
That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state

Response from Frazer Computing


Hi Michael,
We appreciate your feedback and thank you for the great review! Here's to another 20+ years of working together to help provide the quality software and customer service that independent dealers should come to expect!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KEVIN K.

Frazer Keen Review

Used daily for 2+ years
Reviewed 2021-03-10
Review Source: Capterra

Great software, easy to use, good price point for small car lots and buy here pay here car lots.

Pros
I would say best part if the uploading of photos to the advertising companies with ease. This is probably the best part about the software. The forms that come with it are also user friendly.

Cons
The software itself is a little antiquated as far as the interface. It does get the job done but it will look like software from the 90s.

Response from Frazer Computing


Hi Kevin,
Thank you kindly for the great review. We appreciate that you are making good use of our various vehicle uploads to help make managing your inventory easier. There are more vendors and partners being added all the time and we welcome you to give us a call at 888-963-5369 if you want to hear more about some of our other integrations for things such as inventory valuation guides, credit checks, text messaging, customer financing, and even free subscriptions to satellite radio for you and your customers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Naomi A.

Not User-friendly but great price

Used daily for 2+ years
Reviewed 2019-08-01
Review Source: Capterra

It was nice to have a software to enter all sales and purchases, however,all the necessary information I felt was needed wasn't available. There ended up having to be lots of notes taken on the deal jacket to make sure all details were recorded.

Pros
Great price, especially when we were first starting out and didn't have much extra funds available.

Cons
It wasn't user friendly. It didn't have fields where we could enter how the customer paid (cash, credit card, cashier's check, etc.) and when. I could access it remotely if I was at home, however, if one of my employees was in the software I had to wait until he was done.

Response from Frazer Computing


Hi Naomi, thanks for the feedback! If you'd like to learn how to enter customer payment types (or anything else), please reach out to our support team by phone, chat, or email. If your employees have the need to access Frazer from outside the office, you may be a candidate for online Hosted Frazer, which would eliminate that remote sharing. I hope that helps!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Aaron H.

Their service will not be beat

Used daily for 2+ years
Reviewed 2021-02-04
Review Source: Capterra

They are just exceptional. We have been with Frazer for 20 years and I cant think of a single bad experience with them.

Pros
Their customer service. The software itself is extremely user friendly. But ultimately it is the customer service that makes them unbeateable. If we have an issue or a question, it is handled immediately. When you call, you are not put on hold for 20-30 minutes. They pick up in seconds. Everytime I have called I have felt like the upmost priority. I've had issues that truly didnt even pertain to them. Issues that I was unsure who to reach out to. And they have been the ones to help. Just an extremely awesome group that goes above and beyond for their customers.

Cons
Any of the features that I have had an issue with in the past, they have always worked their best to customize to fit our needs better. Obviously different companies will have different needs. But I truly have no complaints when it comes to their software and service.

Response from Frazer Computing


Hi Aaron,
Thank you kindly for the excellent review! We hang our hats on providing the best support possible regardless of the issue at hand and your comments made our team's day. Here's to another 20 successful years of working together!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Frazer pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Frazer offers industry-leading value with no contracts! Providing your business the power and flexibility to choose from our monthly, quarterly, or annual plans.

Frazer features

Accounting
Accounting Integration
Customizable Reports
Recurring/Subscription Billing
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

API (409 other apps)
Activity Dashboard (396 other apps)
Alerts/Notifications (335 other apps)
Audit Trail (279 other apps)
Billing & Invoicing (366 other apps)
Compliance Management (368 other apps)
Data Import/Export (364 other apps)
Electronic Payments (242 other apps)
Expense Tracking (261 other apps)
Invoice Management (311 other apps)
Invoice Processing (239 other apps)
Multi-Currency (323 other apps)
Workflow Management (275 other apps)

Videos and tutorials

Additional information for Frazer

Key features of Frazer

  • Buy-Here Pay-Here Dealer
  • Buy-Here-Pay-Here
  • Expense Management
  • F&I Management
  • Financing Management
  • For Automotive Dealerships
  • Reporting/Analytics
  • Sales Floor Management
  • Sales Management
  • Used Car Dealer
View All Features