FreeAgent Pricing, Features, Reviews & Comparison of Alternatives

FreeAgent Reviews

FreeAgent

UK online accounting software for small businesses

4.42/5 (24 reviews)
10,981     11,342

Say hello to your business’s new best friend. FreeAgent’s online accounting software brings everything together, from invoice and expense management to VAT, payroll and self assessment tax return filing. Any changes you make automatically update your accounts, giving you complete visibility of your income and expenses and showing your real-time profit position.

It is easy to get things done quickly with FreeAgent on your smartphone, tablet or laptop - add expenses after your lunch meeting, send invoices on the train, check your profits in the park. Spend less time sitting down to do the admin and more time focusing on your business.

You can easily collaborate with your accountant or business adviser in your FreeAgent account whilst working remotely. There are also an unlimited number of users permitted for each account - you choose who to give access to, and what permissions they have.

All of the data in your FreeAgent account is backed up several times an hour to our secure server so your data is safe and sound. We use 256-bit SSL technology to encrypt your data, the same encryption as banks.

There is a team of dedicated Support Accountants available to answer any queries about your FreeAgent account. The team also host regular individual Getting Started sessions to make sure you’re all set up correctly, as well as a series of webinars taking you through all of the features of FreeAgent.

“@freeagent Can't imagine trying to manage things without it. It's so good it actually makes accounting fun...” @pixsaul

Search @freeagent to see for yourself!
www.freeagent.com

FreeAgent Reviews (24)

Latest reviews

 Great software

I've been using free agent for invoicing and accounts for a client of mine and it is so easy and intuitive. When you do get stuck their customer service team are available and ready to help.

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Reviewed 1st of February by Rebecca Dixon

 

 Not bad, but not great!

The software is well organized and basically fits our needs, but could use improvements in many key areas. One being reporting and employees - former employees remain listed for reports even though they are not needed. It would be far easier to just list active employees to make creating reports ...

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Reviewed 5th of December, 2016 by Tim Brownbock

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FreeAgent Pricing

Starting from: £19.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Pay as you go every month or pay annually and get 12 months for the price of 10.

All plans include as many users, clients and projects as you want, at no extra cost.

The first 30 days are free and no credit card is required. There are no set-up fees of any kind and you can easily cancel your account at any time.

View Pricing Plans

Key Features of FreeAgent

  • Send estimates and proposals
  • Beautiful Invoice templates
  • Automatic bank feeds
  • Simple payroll
  • Expense tracking & management
  • Fill & file self assessments straight to HMRC
  • Tax timeline
  • Corporation tax forecasting
  • Time tracking
  • Submit VAT return in one click
  • Project management
  • Accountant access
  • Multi-currency invoicing
  • Payment links on invoices
  • Overview dashboard
  • Profit and Loss statements
  • Balance sheet
  • Referral scheme
  • Recurring invoices
  • Estimates & invoices
  • Cash flow management
  • Invoice timeline
  • Live Profit and Loss
  • Estimate templates
  • Convert estimates into invoices, or projects and tasks
  • Multi-language
  • Customizable template branding
  • PDF conversion
  • Expense tracking
  • Snap and upload receipts
  • Employee expenses
  • Project management
  • Task management
  • Manage billable / unbillable time
  • Sync between devices
  • Balance sheet
  • Aged debtor and creditor reports
  • Dividend reports and printable dividend vouchers

FreeAgent Screenshots (8)

FreeAgent screenshot: FreeAgent homepage viewFreeAgent screenshot: FreeAgent OverviewFreeAgent screenshot: FreeAgent  for the iPadFreeAgent screenshot: Invoices in FreeAgentFreeAgent screenshot: FreeAgent integrationsFreeAgent screenshotFreeAgent screenshotFreeAgent screenshot

Specifications

Intended Users
Freelancers, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to FreeAgent

Benefits

Getting started is easy
* FreeAgent is cloud-based so there is no software to download/install
* You can have unlimited users and unlimited transactions on your account
* Friendly, experienced Support Accountants are available to answer any queries on using FreeAgent and host Getting Started webinars and one-to-one calls


Main Features
* Create beautiful, customisable invoice with payment links so your customers can easily pay you online
* Chase up late-paying clients with automated invoice reminders and send thank you emails once an invoice has been paid
* Simply snap a pic of an expense receipt with your phone and upload it into your account
* Enter timeslips or use the built-in stopwatch to accurately record every last minute of your time as you work
* Intuitive design makes it quick and easy to keep on top of day-to-day bookkeeping



UK version
* Export key tax dates from FreeAgent to your calendar so you can always stay on top of what you owe the taxman and when you owe it
* Fill and file your Self Assessment tax return if you're a sole trader or limited company director
* See your forecasted Corporation Tax liabilities with the unique FreeAgent Tax Timeline
* Submit your VAT return directly online to HMRC from FreeAgent in a simple click
* FreeAgent supports the UK’s VAT flat rate scheme, and calculates VAT on either an invoice or cash basis



US Version
* FreeAgent supports Sole Proprietor, Partnership, Limited Liability Company and C-corp and S-corp business types
* Supports 1040 Schedule C worksheet for sole proprietors
* Custom sales tax rate for invoice and estimate items


Universal version
* Supports sales tax reporting
* You can define your sales tax rate and there is also support for compound sales taxes (second sales taxes that are worked out on an amount including a first sales tax)


Integration

FreeAgent continually collaborates with other businesses to add new apps that bring all of your business admin together. For example, your PayPal, Dwolla and GoCardless payments can all be updated in your accounts automatically through FreeAgent's integrations.

Who is FreeAgent For?

Videos

FreeAgent Category Leaders

Reviews
Integrations
Mobile
Media
Security

#4 in Accounts Payable

View full ranking
55
9
14
13
9
10

#7 in Billing & Invoicing

View full ranking
63
8
16
13
16
10

#8 in Accounting

View full ranking
54
9
14
13
8
10

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Rebecca Dixon

Great software

01/02/2017

I've been using free agent for invoicing and accounts for a client of mine and it is so easy and intuitive. When you do get stuck their customer service team are available and ready to help.

Pros

Easy to use and efficient.

Cons

Some of the entry and location of contacts could be smoother.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Tim Brownbock

Not bad, but not great!

05/12/2016

The software is well organized and basically fits our needs, but could use improvements in many key areas. One being reporting and employees - former employees remain listed for reports even though they are not needed. It would be far easier to just list active employees to make creating reports easier. Add to that that there is no way to create custom reports that you use regularly. All and all the software works well, it just needs some enhancements to these areas to make it easier to use.

Rating breakdown

Value for money
Ease of use
Features
Source: Capterra
Helpful?   Yes   No
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Toby Hoare

Verified Reviewer

Simple Accounting for UK Businesses

25/08/2016

As a business owner with minimal accounting experience I was introduced to FreeAgent about three years ago. It has transformed our business from cumbersome spreadsheet accounts and Word invoices to a really convenient and efficient system.

Pros

Automated invoicing and accounts overview that highlight things before they become an issue. Fantastic UK based support team.

Cons

A little more expensive than some of the competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FreeAgent

Give FreeAgent a try. It is simple to use and well worth the money.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Oscar Hibbert

Verified Reviewer

Exceptionally Poor Customer Support

18/09/2015

I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
3 of 5 people found this review helpful
Helpful?   Yes   No

Response from FreeAgent UK online accounting software


Hello Oscar,

Thank you for taking the time to leave feedback.

My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks.

I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks.

As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software.

The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on kevin@freeagent.com and I can arrange it for you

To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally.

Kind regards,

Kevin

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Mandie Lal

Verified Reviewer

Perfect Companion for Accounting

31/08/2015

I was introduced to Freeagent by my accountant, Balance Accountants. My business needs are met very easily with Freeagent, I have a small company which is Residential Care and Home Care business. The cloud base system allows my accountant to access my work and I'm able to have meetings with bank managers etc without having to lug lots of paperwork about, everything is at my fingertips. Also im based in the South and my business and accountant are in the North, so logistically it works very well for me. The system I have found very easy to use and if I have ever got stuck, my accountant can sign in and talk me through it. Once you get yourself set up and familiarised, you won't believe how much simpler accounting gets. I use for all bookkeeping and invoicing. I would use it for payroll but hey....my payroll lady would be out of a job! But I reckon she uses it as she's always smiling never stressed.

Pros

Live bank feeds, easy to use, perfect for invoicing, accounting for small businesses, keeping the accountant and bank manager happy with the efficiency! It does everything (for me and my business needs) apart from making me coffee :-) Always a pleasure using freeagent, it's really fun to use!

Cons

Ive been using it for nearly two years.... Can't fault it! Not sure if I could add a further business to the platform, for example: using same login details but be able to switch between businesses?? That would be really good.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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Bryan Oak

Verified Reviewer

Great for keeping things organised

27/08/2015

I've been using FreeAgent since 2011 and its really helped to keep my business in control. Tracking of finances, bills, invoices as well as time and expenses is straightforward, and most importantly keeps my accountant happy at year-end!

Pros

Easy to use Excellent customer support

Cons

Doesn't handle subcontractors as a distinct category of user. We have associates who book time and expenses which are billed to clients. We have to set them up as employees and then work around VAT, etc. to make sure we charge customers right amounts and pay contractors accordingly.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Scott Jordan

Verified Reviewer

A Fun to Use Accounting App

19/01/2015

Sounds like an Oxymoron doesn't it, Accounts & Fun. FreeAgent is just that, fun to use, easy to understand and fast. It has everything you need, links to your bank, multi-currency, great invoicing templates I could go on & on, but it's best feature is the top notch world beating support, they understand business, and are quick and willing to help. Highly Recommend.

Pros

It's Fun to Use. It's easy to Use. Great dashboard gives up to date snapshot of the business

Cons

Definitely not a Con. :-)

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No

Response from FreeAgent UK online accounting software


Thanks, that's very kind of you!

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Kevin Partner

Verified Reviewer

Excellent

19/01/2015

I've been using FreeAgent for several years and now do the book-keeping for four separate companies using it. Having changed from the abominable Sage, I found FreeAgent a breath of fresh air. Even for my busiest company, I find I only have to do the book-keeping when the VAT is due every quarter and it takes no more than a day. At the end of each financial year, I give my accountant restricted access to they can prepare the accounts. I also find the advice I get from FreeAgent priceless- whether that's what I can claim for "home use" or how to iron out inconsistencies with journal entries. Overall, an excellent product. My only criticism is that the automatic downloading of bank statements takes so long that I've turned it off and manually download/upload them as it's quicker.

Pros

Easy to use Fully featured Good guidance built into the process of "explaining" entries Fairly efficient "guessing" of transactions Excellent support

Cons

Automatic bank account synchronisation doesn't work efficiently for me (I use Lloyds)

Source: GetApp
4 of 4 people found this review helpful
Helpful?   Yes   No
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Tristan Bailey

Verified Reviewer

Great service

19/11/2014

When moving to freelancing this was the first product I was recommended and using it has been great. Its nice and clean and I havent had any issues with getting clients to pay with it past the normal hurry alongs. They have been very quick and clear to answer my accounting questions too.

Pros

It keeps everything paired down and simple and easy to find. Also feel I have learned more about how to file my taxes with the built in pages and submission. Loading data form my bank account and tagging it saves time too.

Cons

I would like to be able to search my bank account entries to check all is tagged up.

Source: GetApp
3 of 4 people found this review helpful
Helpful?   Yes   No
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maria galvan

airplane mechanic

21/09/2014

I just saw my email about my allowance

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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