FreeAgent vs Send Invoice Comparison Chart

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Reviews

Rouska Lundin

Essential tool for managing finance

2018-07-02

Pros

* Auto integration with banking API feeds * Intelligent learning for your regular banking transactions * Templates for sending invoices etc * VAT & SA form integration with HMRC

Cons

* Slightly clunky UI for viewing recent expenses * Inability to remove user's who have left the business

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FreeAgent Central


Hi Rouska,

Thank you for the positive review of FreeAgent. It was great to hear about all of the features that are most valuable to you. We appreciate the additional feedback too and have passed it along to our Product Team.

All the best,
The FreeAgent Team

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Steve Bustin

Verified Reviewer

No longer fully trust Freeagent

2018-02-08

Pros

It's useful to be able to see the state of my business finances at a glance and it's great to be able to send professional invoices - but it's a lot of money for an invoice template.

Cons

I no longer fully trust Freeagent, especially around banking, after I spotted that not all transactions are not being imported. When I raised it with customer services they basically just agreed that no, not all transactions are being imported, but couldn't give me a reason why or suggest how they would fix this, just said that I should check all transactions manually. What's the point of having an import feature if you then have to repeat everything manually? Meant I had to spend hours checking transactions and VAT returns to pick up transactions that Freeagent had missed. I certainly would no longer trust it with my tax return, so I have to employ an accountant as well. Also, when recognising transactions, Freeagent seems unable to recognise transfers between accounts, meaning they all have to be approved manually, despite the fact they happen time after time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
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