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FreshBooks vs Atera Comparison

Overview

Category Leaders

FreshBooks is accounting software that makes running your small business easy, fast and secure. Spend less time on accounting...

Category Leaders

Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much more!...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$6/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$79/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,019

1,199

231

33

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

120

62

5

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

The most helpfull thing i found in freshbooks is that it helps us managing our bills effectively and you don't require any professional to do this for you any more. It is very good for small business.
Another great feature of Freshbooks is the availability of Support Tickets. I was very pleased with the opportunity to change the standard templates for emails.
The UI is awesome ,easy to use, also that you know when a user has read the invoice is great. The app is awesome as well.

Pros

Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations.
My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

Cons

I emailed them about this dangerous lack of basic security features and as of December 2019 Freshbooks says there is no plan to add two factor authentication in the future.
I had a very difficult time using the bookkeeping software on the program. I couldn't customize taxes, and I found that because I have no background in accounting I was really messing up frequently.
The features and functionalities are limited. It takes little bit more time set up and charges on each transaction and need to pay an account after second client.

Cons

The lack of a mobile device app. Inability to have down servers create notifications until they check back in.
Will the features for automation were there, I found that the agent constantly stopped checking in and also the admin portal was sluggish.
There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features105
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Approval Process Control
  • Assessment Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Automatic Billing
  • Automatic Patch Deployment
  • Automatic Scans
  • Automatic Time Capture
  • Availability Management
  • Bandwidth Monitoring
  • Bank Reconciliation
  • Baseline Manager
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Brainstorming
  • CMDB
  • CPU Monitoring
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Credit Card Processing
  • Currency Conversion
  • Customer Accounts
  • Customizable Branding
  • Customizable Invoices
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Deferred Billing
  • Deployment Management
  • Diagnostic Tools
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Monitoring
  • Estimating
  • Event Logs
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For MSPs
  • General Ledger
  • Help Desk Management
  • Hourly Billing
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Receipt Upload
  • Mobile Time Tracking
  • Monitoring
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Billing Rates
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Online Invoicing
  • Online Payments
  • Online Time Tracking
  • Partial Payments
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Policy Management
  • Preview Functionality
  • Problem Management
  • Profit/Loss Statement
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Receipt Management
  • Recurring Invoicing
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Release Management
  • Remediation Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Tax Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Spend Control
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Threshold Alerts
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Visual Analytics
  • Vulnerability Scanning
  • Workflow Configuration
  • Total features109
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Approval Process Control
  • Assessment Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Automatic Billing
  • Automatic Patch Deployment
  • Automatic Scans
  • Automatic Time Capture
  • Availability Management
  • Bandwidth Monitoring
  • Bank Reconciliation
  • Baseline Manager
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Brainstorming
  • CMDB
  • CPU Monitoring
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Credit Card Processing
  • Currency Conversion
  • Customer Accounts
  • Customizable Branding
  • Customizable Invoices
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Deferred Billing
  • Deployment Management
  • Diagnostic Tools
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Monitoring
  • Estimating
  • Event Logs
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For MSPs
  • General Ledger
  • Help Desk Management
  • Hourly Billing
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Receipt Upload
  • Mobile Time Tracking
  • Monitoring
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Billing Rates
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Online Invoicing
  • Online Payments
  • Online Time Tracking
  • Partial Payments
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Policy Management
  • Preview Functionality
  • Problem Management
  • Profit/Loss Statement
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Receipt Management
  • Recurring Invoicing
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Release Management
  • Remediation Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Tax Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Spend Control
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Threshold Alerts
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Visual Analytics
  • Vulnerability Scanning
  • Workflow Configuration

Integrations

  • Total integrations269
  • Authorize.net
  • Dropbox Business
  • Dynamics 365
  • FreshBooks
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations11
  • Authorize.net
  • Dropbox Business
  • Dynamics 365
  • FreshBooks
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

FreshBooks vs. Atera

See how FreshBooks and Atera stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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