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FreshBooks vs ServiceM8 Comparison

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Overview

Category Leaders

FreshBooks is accounting software that makes running your small business easy, fast and secure. Spend less time on accounting...

ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

4.3K

5

4

3

2

1

2.5K

1.4K

267

44

35

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

302

5

4

3

2

1

210

77

6

3

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

It has a great interface which makes it feel very easy to use and has a great set of templates you can use from the beginning for various accounting needs.
For a small company as myself the excellent invoice features has been very helpful and useful.
FreshBooks combined with other applications is a great tool. In any case, if you want to create invoices and send it in a split second and then track and monitor its progress, I recommend FreshBooks.

Pros

Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
Has been great, with great help when needed , i highly recommend this software to any business that wants to have sucsess.
Thank you for being so helpful and taking feedback in order to continue assisting us in providing services that we require. Customer service amazing.

Cons

We would lose all of that if we switched, so unfortunately we are stuck with having to use this horrible new format.
It is really frustrating to have a client not be able to pay through the invoice, and for this reason, only, I have been considering a new software company.
Tier based pricing from Lite to Premier is a bit confusing. WePay advocates having a Chase bank account for faster processing otherwise fails to integrate.

Cons

Missing intervention features and worst of all is the lack of customer support and development forthcoming.
But when you find issues, you will be ignored by ServiceM8.
Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features104
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Attendance Tracking
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Billing
  • Automatic Time Capture
  • Bank Reconciliation
  • Barcode/Ticket Scanning
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Checklists
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Service Management
  • Customer Statements
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Direct Deposit
  • Discount Management
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Scheduling
  • Equipment Maintenance
  • Estimating
  • Expense Claims
  • Expense Tracking
  • File Storage
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Plumbing Industry
  • For Small Businesses
  • GPS
  • General Ledger
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Income & Balance Sheet
  • Inspection Checklists
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Management
  • Location Tracking
  • Maintenance Scheduling
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Receipt Upload
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Period Recurring Billing
  • Multiple Billing Rates
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Online Time Tracking
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Payroll Reporting
  • Performance Metrics
  • Pest Activity Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Price and Cost Calculations
  • Price/Margin Management
  • Productivity Analysis
  • Profit/Loss Statement
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Property Layouts
  • Proposal Generation
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-time Scheduling
  • Receipt Management
  • Receivables Ledger
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Spend Control
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Tax Compliance
  • Tax Management
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • Trip Logs
  • Vendor Management
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features133
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Attendance Tracking
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Billing
  • Automatic Time Capture
  • Bank Reconciliation
  • Barcode/Ticket Scanning
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Checklists
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Service Management
  • Customer Statements
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Direct Deposit
  • Discount Management
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Scheduling
  • Equipment Maintenance
  • Estimating
  • Expense Claims
  • Expense Tracking
  • File Storage
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Plumbing Industry
  • For Small Businesses
  • GPS
  • General Ledger
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Income & Balance Sheet
  • Inspection Checklists
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Management
  • Location Tracking
  • Maintenance Scheduling
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Receipt Upload
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Period Recurring Billing
  • Multiple Billing Rates
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Online Time Tracking
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Payroll Reporting
  • Performance Metrics
  • Pest Activity Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Price and Cost Calculations
  • Price/Margin Management
  • Productivity Analysis
  • Profit/Loss Statement
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Property Layouts
  • Proposal Generation
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-time Scheduling
  • Receipt Management
  • Receivables Ledger
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Spend Control
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Tax Compliance
  • Tax Management
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • Trip Logs
  • Vendor Management
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations334
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net
  • Total integrations35
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net