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FreshBooks vs ServiceM8 Comparison

Overview

FreshBooks is accounting software that makes running your small business easy, fast and secure. Spend less time on accounting...

ServiceM8 is a cloud-based solution that helps field service organizations manage their business. ServiceM8 guides users...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$6/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,004

1,193

230

32

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

203

74

6

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The most helpfull thing i found in freshbooks is that it helps us managing our bills effectively and you don't require any professional to do this for you any more. It is very good for small business.
Another great feature of Freshbooks is the availability of Support Tickets. I was very pleased with the opportunity to change the standard templates for emails.
The UI is awesome ,easy to use, also that you know when a user has read the invoice is great. The app is awesome as well.

Pros

It is not a difficult system to setup and ease of use enables clients to pick up the system quickly. We love that integrates with XERO and ServiceM8 staff are supportive and always willing to help.
I like its simplicity and its ability to integrate with other important software like accounting and email marketing etc.
Ve recommended to 2 other businesses just this week. My favourite aspects are that it's visually appealing, easy to use, reliable & customer support is extremely prompt.

Cons

I emailed them about this dangerous lack of basic security features and as of December 2019 Freshbooks says there is no plan to add two factor authentication in the future.
I had a very difficult time using the bookkeeping software on the program. I couldn't customize taxes, and I found that because I have no background in accounting I was really messing up frequently.
The features and functionalities are limited. It takes little bit more time set up and charges on each transaction and need to pay an account after second client.

Cons

Also difficult to work out how to update out job card for other 3rd party contacts. Converting an email to a job seems to have changed for the worse and is much more difficult now.
Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions.
We refuse to outfit everyone with iPhones at an average cost of $700+ per new phone when we can get similar phone and app functions for a fraction of the cost ($100).
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features71
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Billing
  • Automated Expense Input
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Brainstorming
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Filter
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Expense Claims
  • Expense Tracking
  • Feedback Collection
  • Feedback Management
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Forms Management
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • IT Asset Tracking
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Online Booking Integration
  • POS
  • Partial Payments
  • Performance Reports
  • Physical Asset Tracking
  • Preview Functionality
  • Profit / Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Budgeting
  • Project Management
  • Project Notes
  • Project Planning
  • Project Time Tracking
  • Projections
  • Proposal Generation
  • QuickBooks Integration
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Billing
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Route Optimization
  • SMS Integration
  • SSL Security
  • Sales Tax Management
  • Search Functionality
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Software Development Kit
  • Spend Control
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timer
  • Timesheets
  • Visual Analytics
  • Web Forms
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features123
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Billing
  • Automated Expense Input
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Brainstorming
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Content Filter
  • Cost Estimating
  • Credit Card Integration
  • Credit Card Processing
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Expense Claims
  • Expense Tracking
  • Feedback Collection
  • Feedback Management
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Forms Management
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • IT Asset Tracking
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Online Booking Integration
  • POS
  • Partial Payments
  • Performance Reports
  • Physical Asset Tracking
  • Preview Functionality
  • Profit / Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Budgeting
  • Project Management
  • Project Notes