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FreshBooks vs ShopKeep Comparison

Overview

FreshBooks is accounting software that makes running your small business easy, fast and secure. Spend less time on accounting...

With 20,000 customer locations, ShopKeep By Lightspeed provides point of sale hardware, cloud-based software and analytics...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$6/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$49/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,005

1,193

230

32

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

405

158

49

26

46

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

The most helpfull thing i found in freshbooks is that it helps us managing our bills effectively and you don't require any professional to do this for you any more. It is very good for small business.
Another great feature of Freshbooks is the availability of Support Tickets. I was very pleased with the opportunity to change the standard templates for emails.
The UI is awesome ,easy to use, also that you know when a user has read the invoice is great. The app is awesome as well.

Pros

Really good- really easy to use and reports rock!!! The app is great and support is always awesome.
My overall experience with ShopKeep has been great, and they have amazing customer service.
The back office is super user friendly and I usually get customer service super fast if I need it. Which is super important if I have a customer waiting.

Cons

I emailed them about this dangerous lack of basic security features and as of December 2019 Freshbooks says there is no plan to add two factor authentication in the future.
I had a very difficult time using the bookkeeping software on the program. I couldn't customize taxes, and I found that because I have no background in accounting I was really messing up frequently.
The features and functionalities are limited. It takes little bit more time set up and charges on each transaction and need to pay an account after second client.

Cons

We only every had a few problems and it was always connected to times when we also had problems connecting to the internet. You do need to have an internet connection to use the app.
One issue we've had is once a mistake has been made and the shift is closed, there is no way to "fix" the mistake (students will make these mistakes from time to time).
We suffered through our most busiest day in our business history and about ½ of all transactions failed. We had to resort to Square to take credit cards.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features71
  • ACH Payment Processing
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Attendance Tracking
  • Authentication
  • Automated Billing
  • Automated Expense Input
  • Automatic Notifications
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Brainstorming
  • CRM Integration
  • Calendar Management
  • Campaign Management
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Currency Conversion
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Discount Management
  • Document Storage
  • Document Templates
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Employee Management
  • Engagement Analytics
  • Estimating
  • Expense Claims
  • Expense Tracking
  • Feedback Collection
  • Feedback Management
  • Financial Analysis
  • Financial Management
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Multi-Language
  • Offline Access
  • POS
  • Performance Reports
  • Permission Management
  • Preview Functionality
  • Profit / Loss Statement
  • Project Accounting
  • Project Budgeting
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Projections
  • Promotions Management
  • Proposal Generation
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Sales Reporting
  • Sales Tax Management
  • Spend Control
  • Status Tracking
  • Summary Reports
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock
  • Time Clock Integration
  • Timer
  • Timesheets
  • Visual Analytics
  • Total features36
  • ACH Payment Processing
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Attendance Tracking
  • Authentication
  • Automated Billing
  • Automated Expense Input
  • Automatic Notifications
  • Barcode Scanning
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Brainstorming
  • CRM Integration
  • Calendar Management
  • Campaign Management
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Currency Conversion
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Discount Management
  • Document Storage
  • Document Templates
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Employee Management
  • Engagement Analytics
  • Estimating
  • Expense Claims
  • Expense Tracking
  • Feedback Collection
  • Feedback Management
  • Financial Analysis
  • Financial Management
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Multi-Language
  • Offline Access
  • POS
  • Performance Reports
  • Permission Management
  • Preview Functionality
  • Profit / Loss Statement
  • Project Accounting
  • Project Budgeting
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Projections
  • Promotions Management
  • Proposal Generation
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Sales Reporting
  • Sales Tax Management
  • Spend Control
  • Status Tracking
  • Summary Reports
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock
  • Time Clock Integration
  • Timer
  • Timesheets
  • Visual Analytics

Integrations

  • Total integrations266
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations12
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

FreshBooks vs. ShopKeep

See how FreshBooks and ShopKeep stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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