FreshBooks vs Recurly Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
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Reviews

Kerstin Auer

Everything I need to run my business

2016-06-28

I came across freshbooks when a fellow freelancer recommended it, and have loved using it ever since. I love the ability to send out professional looking quotes and estimates per email, and also see whether the customer has viewed my email or not. My customers appreciate being able to pay online, and I get paid fast.

Pros

Detailed reporting, ease of use, great app for iphone and ipad, ability to accept credit cards, recurring invoices and recurring payments.

Cons

Can't set up a task with tax automatically attached to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Joshua Max

Verified Reviewer

Fantastic Cloud based accounting

2016-08-30

Plus automated recurring invoices prompt me to bill recurring clients and get paid more regularly.

Pros

iPhone and iPad app is great allowing you to take photos of receipts and instantly enter and save your expense. Support is fast and helpful from actual people with timely responses to email. Easily create projects, time budgets and then generate invoices from time entries. Full colour/logo customization even on free plan. Integrate with lots of other helpful business apps - Basecamp, Google, Xero, etc. Easily add users as sub-contractors and create teams to track times and expenses.

Cons

Could be a little less expensive for the low-user plan...but still worth the cost for what it saves me in time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Simple to use. Takes care of all your invoicing, expensing, time tracking and accounting needs

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Gurpreet Arora

Freshbooks

2018-12-07

Pros

Well designed automated recurring invoices

Cons

It should be at one time fee rather than monthly recurring model

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Jon McCollum

A SaaS using Freshbooks API

2016-11-18

Prior to integrating with Freshbooks (FB), we evaluated a handful other vendors to use for our billing/invoicing integration (bookkeeping wasn't a concern at the time) and found that the other guys simply didn't handle subscription billing, taxes, and/or automated billing like we needed. During the integration about a year ago, I was blown away with FB's customer service. How many companies these days have a human answering the phone within one or two rings? That's right - no auto attendant, no leaving voicemail necessary. These guys make customer service a priority, hands down - and it's some of the best I've ever seen. Here's an example: a few weeks ago when a DoS attack brought down DNS for much of the internet, FB was affected. I hadn't seen the news, so I called FB to report the problem. During this giant outage where I know they had to be receiving an enormous volume of calls, a live FB operator answered the phone within one or two rings and explained the DNS issue. Logistically I don't know how they pulled that off, but I was impressed. So nothing's perfect, right? Here's the bad - and the reason for only 4 starts on the features/functionality. While we weren't initially looking for a bookeeping package initially, we ended up using FB for this, too. While it's easy to use and does a great job overall, it is missing a key component - the ability to reconcile with the bank. So the task of generating balance sheets & account reconciliation has to occur outside of FB. If you're a big business, this would likely be a deal breaker. I've read there's an update in the works that adds this functionality, and I'm really looking forward to it - but as of the time this is written, it's not been made available to me. All in all, this is a great accounting package - super easy to set up & use, amazing API functionality, outstanding customer service, with one potential hiccup for some clients which hopefully will soon be resolved.

Pros

API, customer service, recurring billing & autopay functionality

Cons

No bank reconcilation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Michael Toman

Freshbooks used to be great! Now they're resorting to desperate tactics.

2019-01-10

Freshbooks used to be great! However, in the last couple of years things have changed. They've made changes to their site for the worse, removing valued features such as Paypal as a payment processor. They've also gone up in price dramatically and started calling us frequently with marketing calls, pushing services on us that we didn't ask for and don't need. At the same time a lot of competitors have entered the market with better products that cost less.

Pros

Easy to use and supports recurring invoices

Cons

Tremendous price increases once you're an established customer - this last year our price increased 67% even though we didn't change a single thing! Also, we started receiving sales calls from Freshbooks pushing 3rd party services on us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Use FreshBooks if You Want to Make More Money!

2016-11-24

FreshBooks has been invaluable to the growth of my businesses and is the reason I now get paid in an average of 7 days (versus 30 days or more with offline invoicing and manually recurring billing).

Pros

Can set up recurring billing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Definitely give FreshBooks a try.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Anonymous
Software Engineer (Security and Investigations company, 11-50 employees)
Verified Reviewer

Make Managing your customer invoices easy!

2016-10-20

Using this tool has been a life saver, setting up recurring invoices for my hosting and other recurring services, also helps this freelancer have a more professional look when sending estimates and invoices!

Pros

Recurring Invoices Customer Management Always adding new features

Cons

Wish they had different fees based on how you pay, cash, check, card, or paypal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Give it a try, you won't regret it! The time it saves you is worth its weight in gold!

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Anonymous
Vice President, Information Technology (Biotechnology company, 51-200 employees)
Verified Reviewer

Best SMB Accounting and AR platform

2016-01-16

I've used Freshbooks for 3 years now for a web development company I founded and since switching to Freshbooks, our accounts receivable has evolved substantially. We get paid faster, and our clients LOVE working with the application.

Pros

Get paid faster, easier invoicing and recurring payments

Cons

I don't like the limitations on the # of customers we can have given our current plan.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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michiel myburgh

Accounting at its finest

2018-12-05

The Best with this software is time saving.

Pros

Auto pay functionality 3. Recurring billing

Cons

If only I can create a invoice and have it go out automatically on the dates that I have selected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Richard Eltringham

Freshbooks

2019-03-07

It has been an overall great experience.

Pros

The user interface is great! It is very friendly and easy to navigate.

Cons

I am not able to make an invoice not recurring after making it recurring without deleting it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Yvette Montague

Great software for new and existing businesses

2017-06-15

Free up more time to work in the business and spend less time on administrative work - like generating invoices and collecting payments.

Pros

I also like the ability to set up recurring invoices.

Cons

Cannot track expenses in multiple currencies. I have clients in the US and Canada. Expenses on one project can often be in two currencies. Since the system can't track multi-currencies, I track expenses in Excel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Mariano DiFabio

FreshBooks offers Easy Invoicing

2017-01-09

We've most recently added the FreshBooks payment processing option to our account, and we've found that not only is it an efficient and effective way to make payments, we've also found that our customers have found it easy to use whether making a one time CC payment or setting up for recurring payments.

Pros

* Ease of Use * Payment processing options * Recurring fee options * Support - top notch!

Cons

* Reporting - though great it could be more robust * Features - I would love to see more active feature development from FreshBooks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Brandon Siegesmund

Easy, Fast, and Great Customer Service

2018-07-12

Automated billing, client billing portal, automated alerts, easy invoicing software, credit card billing, recurring profiles, and more.

Pros

We primarily use Freshbooks to invoice our clients via credit card on recurring profiles, although we are able to quickly create and send one-time invoices to customers, as well.

Cons

There really isn't anything I don't particularly like about the software, but I think it suites the size of our business. Time will tell if we outgrow it, but for now, it meets our needs. There are some upgrades and modules we don't use, so we'll explore it when the time comes. But I'm confident if we call Freshbooks, the friendly customer service team will be more than happy to help us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Mat O'Flynn

FreshBooks Finally Made Accounting Easy For Me!

2016-06-28

FreshBooks makes sending invoices, creating recurring profiles, tracking billable time and most importantly receiving money, incredibly easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Glenn Wallace, Reputation Marketing Lead Generation

Great for small Freelancers

2019-01-15

Needed it to do recurring billing with clients.

Pros

The ease of use, rich features and reporting and the ability to setup recurring automatic billing is what sold me on Freshbooks.

Cons

In the beginning the payment options to setup were limited but that was years ago. Now it works great with my payment processor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Dana Peck

I have a small business and have used freshbooks for billing and tracking expenses

2017-05-19

Save time

Pros

Best part is the auto recurring billing feature.

Cons

You have to upgrade to get more recurring billing accounts so sometimes I have to remove some accounts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Anonymous
A verified reviewer

One of the best online Accounting platforms available

2018-02-28

Pros

Great for the self-employed Automate recurring invoices and reminders makes it a set and forget system

Cons

Freshbooks is a bit pricey for the one man band, so if you are a freelancer on a tight budget this may not be for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Bridget Bredenkamp

Great, sleek interface but sadly won't replace Quickbooks

2018-03-07

Pros

Love the recurring invoice thing and the ability to invoice over email.

Cons

It's just not enough to get rid of Quickbooks and I don't really see the need in paying for both. I would love to use this one alone if I thought it would do everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Lawrence Bislew

Verified Reviewer

Makes life Easy

2016-11-01

Also I love the recurring feature, I can set up a recurring invoice and forget it!

Pros

Accessible anywhere PDF Invoices Detailed Time sheets Easy to Use

Cons

Customers that prepay for hours, the accounting get messed up and looks like they have paid/charged twice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FreshBooks

Get it. Fairly Simple to use. Well Worth the Money.

Source: GetApp
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Johanna Sawatske

I used this servic for my small business to help out with invoices and the tax payments on income.

2018-02-28

income tax calculation was much easier with tracking from freshbooks, but the price of the monthly subscription was more than was worth to continue use.

Pros

I appreciated the auto invoicing set up with recurring options.

Cons

The interface was not entirely intuitive. lots of clicking back and forth and several ways to get to 1 point. I't also expensive for a tiny business as mine is with only a handful of clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Anonymous
A verified reviewer

I almost like accountabilty thanks to Freshbooks

2018-03-21

It is easy to use and I can take online payment which helps me to be more efficient.

Pros

I can synchronize my WooCommerce sales and take recurring payment with ease thanks to the WooCommerce + Freshbooks + Stripe combo

Cons

I am still in the old version, I don't understand why it takes so long to migrate to the new version. But this will not affect new users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Nicole Latimer

Freshbooks has helped with direct client invoices and monthly income.

2017-07-13

Automation of payments, email invoices, easy tracking of income.

Pros

Having automated invoices speeds up the billing process, and the recurring invoices free up my time for other business operations.

Cons

I wish there was an option within the recurring invoices to place a fixed hold and restart.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Paul Taylor

Love how Freshbooks takes the burden out of invoicing

2017-11-17

Pros

I mostly use recurring invoices and setup automatic reminders which really helps with gently nudging clients to pay when money is due.

Cons

The mobile app is great but doesn't give an overview of total invoices outstanding like the web app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Anonymous
A verified reviewer

Very easy to use and can invoice clients quickly.

2018-02-25

Save me and my team a lot of time tracking and rebilling our customer.

Pros

I like the recurring invoice, snap and file receipts, late payment reminder feature.

Cons

Some of my clients are paying via PayPal and this payment option doesn't seem to be available anymore. Best to have this payment back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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Destiney Haddox

The BEST Invoicing System!

2017-02-06

It takes a lot of work off my hands and I can be free to do other things. The recurring invoicing feature is amazing and super effective.

Pros

I love the simplicity and the automatic emails. My clients get reminders to pay, confirmations of the payment, and more. It's very easy to use and I can teach my employees how to start using it fairly quickly!

Cons

There are some technical issues sometimes. The emails go in my clients' spam folders, my Expenses weren't counted for almost a year because of some code issues. But, the customer service rep was very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
FreshBooks Reviews
FreshBooks
Cloud Accounting Software for Small Business Owners
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