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FreshBooks vs Vtiger CRM Comparison

Overview

FreshBooks is accounting software that makes running your small business easy, fast and secure. Spend less time on accounting...

Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$6/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$10/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,007

1,196

231

32

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

144

125

25

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The most helpfull thing i found in freshbooks is that it helps us managing our bills effectively and you don't require any professional to do this for you any more. It is very good for small business.
Another great feature of Freshbooks is the availability of Support Tickets. I was very pleased with the opportunity to change the standard templates for emails.
The UI is awesome ,easy to use, also that you know when a user has read the invoice is great. The app is awesome as well.

Pros

Fantastic user interface, Great functionality and integrations with google calendar are the highlights of this product. We have been able to get great sales insights after embracing Vtiger CRM.
This Software has the nice capabilities of assigning the workflow and also to know the status of the work. Search tool has the good performance enhancements.
It is user friendly, really helpful to save time. Vtiger has menu which includes essential features like mail manager, calendar and etc which are really helpful.

Cons

I emailed them about this dangerous lack of basic security features and as of December 2019 Freshbooks says there is no plan to add two factor authentication in the future.
I had a very difficult time using the bookkeeping software on the program. I couldn't customize taxes, and I found that because I have no background in accounting I was really messing up frequently.
The features and functionalities are limited. It takes little bit more time set up and charges on each transaction and need to pay an account after second client.

Cons

Automating the export of data is difficult and painful, and the API is extremely limiting in both functionality and usage limits.
Features that I think should be standard are missing or inadequate.
We have a little overview from our clients, because, a lot of clients are 2 or 3 times in the CRM in cause of a mistake with update.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features71
  • @mentions
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Approval Process Control
  • Attendance Tracking
  • Authentication
  • Auto-Responders
  • Automated Billing
  • Automated Expense Input
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Brainstorming
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Campaign Scheduling
  • Chat
  • Chat Transcript
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Contact Management
  • Credit Card Processing
  • Currency Conversion
  • Custom Charts
  • Custom Fields
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Estimating
  • Expense Claims
  • Expense Tracking
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt Charts
  • Image Library
  • Inbox Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Issue Tracking
  • Lead Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Multi-Language
  • Opportunity Management
  • POS
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Preview Functionality
  • Profit / Loss Statement
  • Project Accounting
  • Project Budgeting
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Projections
  • Proposal Generation
  • QuickBooks Integration
  • Quote Management
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tax Management
  • Scheduled Reporting
  • Social Media Integration
  • Spend Control
  • Status Tracking
  • Tagging
  • Task Management
  • Time & Expense Tracking
  • Time Clock Integration
  • Timer
  • Timesheets
  • Visual Analytics
  • Web Forms
  • Total features73
  • @mentions
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Approval Process Control
  • Attendance Tracking
  • Authentication
  • Auto-Responders
  • Automated Billing
  • Automated Expense Input
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Brainstorming
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Campaign Scheduling
  • Chat
  • Chat Transcript
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Contact Management
  • Credit Card Processing
  • Currency Conversion
  • Custom Charts
  • Custom Fields
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Estimating
  • Expense Claims
  • Expense Tracking
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt Charts
  • Image Library
  • Inbox Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Issue Tracking
  • Lead Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Multi-Language
  • Opportunity Management
  • POS
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Preview Functionality
  • Profit / Loss Statement
  • Project Accounting
  • Project Budgeting
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Projections
  • Proposal Generation
  • QuickBooks Integration
  • Quote Management
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tax Management
  • Scheduled Reporting
  • Social Media Integration
  • Spend Control
  • Status Tracking
  • Tagging
  • Task Management
  • Time & Expense Tracking
  • Time Clock Integration
  • Timer
  • Timesheets
  • Visual Analytics
  • Web Forms

Integrations

  • Total integrations267
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations67
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

FreshBooks vs. Vtiger CRM

See how FreshBooks and Vtiger CRM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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