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FreshBooks
Accounting Software Built for Owners
FreshBooks Features
Features Summary
Functionality
4.3
/5
4.4K
Total features
113
18 categories
FreshBooks features
Common features of Billing and Invoicing software
Screenshots
Contenders comparison
Common FreshBooks comparisons
Reviewers who mentioned features said:
Maddie T.
Information Technology and Services, 10,001+ employees
Used daily for 2+ years
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Integration with customers' books, as well as the option to include team members in the layout, are all included. On the subject of Application Programming Interfaces. It appeals to me since it brings everything together in one convenient location. The entire software is so simple to use that anyone can learn how to use it.
I appreciate how user-friendly it is, as well as the appearance of the program, and that it has the essentials when it comes to monitoring money and sending invoices and proposals. It's a really amazing piece of software that provides quick alerts. Excels in the area of financial reporting. When it comes to bank reconciliation, the general ledger is really helpful. Excellent in regard to project accounting.
The absence of features like as email automation and scheduling, which are provided by applications such as Dubsado and Honeybook, would be an example. One thing I'd want the developers to improve on is making sure that updates are made at the very least within one hour and not much longer.
Yatunyi B.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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It is extremely easy to create clients accounts,records review,edit time entries and also generate invoices.Additionally the timer and the expenses in the project menu are just incredible I love how all the features work together to save us so much time.
I wish it were easier to keep things accurate ie within expenses being able to sub categorize expense accounts,instead of having to create journal entries.
Mujeezah A.
Leisure, Travel & Tourism, 11-50 employees
Used daily for 2+ years
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Simplicity.Unlike other 'Big names'accounting softwares, FreshBooks is very user friendly and fun!It meets all our needs for we can easily track our income, payroll,expenses, invoices and reports with ease.
I haven't found anything to deslike about FreshBooks it is such a powerful tool, very straightforward and has a great support team.
Md Sazedur R.
Computer Software, 1-10 employees
Used daily for 6-12 months
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Overall experience was good. It's an awesome products.
It’s a cloud-based accounting software designed primarily for small businesses, freelancers, and entrepreneurs. FreshBooks focuses on simplifying tasks such as invoicing, expense tracking, time tracking, and financial reporting. The platform is user-friendly and offers integrations with other tools, making it easy to manage various aspects of a business from one place.
FreshBooks also emphasizes automation, streamlining recurring tasks like invoice generation, payment reminders, and expense tracking. The mobile app allows users to work from anywhere, maintaining consistency with the desktop experience.
Craig F.
Information Technology and Services, 1-10 employees
Used weekly for 2+ years
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The original version of FreshBooks, which we started using in 2014, was great for time tracking and invoicing. Unfortunately, they decided to build a completely new web application to add accounting features. We migrated to the new version about two years ago, and it did not go well. The new version didn't add many useful features, and the time tracking app got worse (see above). We decided to try the accounting feature this year (2019) because Xero started getting more expensive and lost its payroll feature. We have found the FreshBooks accounting features to be barely usable, and we're struggling to find an accountant that will support FreshBooks.
FreshBooks is good for freelancers or service-based small businesses that need to track time spend on client projects, and report the time on invoices. It's also good for tracking basic expenses, whether they are allocated to the business, or passed on to clients. The reporting features are also useful. The payroll integration with Gusto is a simple and affordable way to run payroll for a small business.
The mobile app for time tracking became so buggy that I had to stop using it; it would frequently lose track of the time if I paused the timer. They also added a "feature" that creates a new line item on the invoice every time you pause the timer, which really clutters up the invoice. I now use a separate tracking app and manually enter my time. The accounting features are barely adequate, and the...
Hey Craig, thank you for taking the time to share this detailed review of FreshBooks. I'm sorry to hear that you've run into issues with our mobile app and the timer creating multiple timers (though that is by design). If you had specific suggestions or features that you'd like to see for the Accounting features or anything else in FreshBooks, our team would love to hear it! I have flagged your feedback to be heard by our Product Specialists directly, but if there's anything else our Support Team would be happy to capture that feedback. They can be reached at help@freshbooks.com or 1-866-303-6061 Monday through Friday, 8am-8pm EST. ^DM
Crystal C.
Accounting, self-employed
Used daily for 1-2 years
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I like it because of its easy to use layout, powerful invoicing capabilities, time tracking, and excellent customer support.
It’s intuitive user interface, first rate customer service, and extensive accounting capabilities designed specifically for freelancers and small enterprises.
Freshbooks’ time monitoring and reporting tools aren’t as strong and the price may exceed that of various alternatives, which may not balance the benefits provided to every user.
Andreas L.
Telecommunications, self-employed
Used daily for 2+ years
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Able to run and invoice quickly. Add the strong integration that it has with Freshdesk for ticketing and my time tracking - it has allowed me to better streamline my operations.
Tracking and customer portal that is fully labeled as your own... this is a feature most competitors do not have. Know when your customers have viewed your invoices and even printed them! Slick mobile app
Pricing has gone up vis a vis other comparable competitors. Ticketing is very basic. One issue that could have been done better is that this is more of a quoting system and not proposal based. So making fancier proposals you are best off using another platform.
Sara B.
Hospital & Health Care, 5,001-10,000 employees
Used daily for 2+ years
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Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.
FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.
As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.
Alicia K.
Health, Wellness and Fitness, 1-10 employees
Used weekly for 6-12 months
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It was rated well, so I expected better performance. Reconciling the small transactions I get from health insurance companies is very time consuming and it seems like there should be a better way to add those payments without having to manually enter each one when I have to reconcile. Invoices default to "accrual" accounting which is a pain if you use cash-based accounting (which I do). Overall, I have not been able to have accurate business numbers (profit/loss) for months because trying to figure out how to add payroll info has been so challenging.
I loved that I could upload clients I frequently invoice when I transitioned. Setting up my bank links was very simple and transactions were downloaded easily. You can set up rules for accounts and they will follow those. Invoices look good and are easy to create.
The software does not support accounting if you have employees and are paying any benefits. Trying to separate out the cost of what my employees contribute to health insurance, retirement, etc. vs what I contribute has been a nightmare. My bookkeeper and I both spent a lot of time with Freshbooks support trying to figure out how to do that. Turns out it is with a journal entry which is time consuming and makes no sense.
Hey Alicia, thank you for taking the time to share your review of FreshBooks. I have ensured that your feedback about your accounting experience in FreshBooks has been passed along to our Product Team on your behalf. If there is any other feedback you wish to share, or queries our team can assist with, the contact information for our Support Team can be found here: https://www.freshbooks.com/contact ^DM
Kimani N.
Accounting, 51-200 employees
Used daily for 2+ years
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Freshbooks have proved to be dependable over the years. It's accuracy and efficiency remain unmatched
Using Freshbooks has been a game changer for me and my team. It's interface is friendly and easy to navigate saving us on setting up time and helping us keep everything neatly organized. Freshbook is a unique platform whose touch of excellence in accounting and expense management stood out for me in comparison to other tools in the market. I find it's performance and reliability top notch in functions like generation and invoices tracking which is complete. It's decency in tracking expenses is on its own level. I am also able to execute receipt approvals, billable hours and keep financial records which are the major accounting roles making it an ultimate accounting solution
To be honest I have not encountered a single thing I dislike about Freshbooks. As an accountant who have used lots of accounting softwares I can recommend freshbooks to anyone out there for efficient execution of his/her accounting needs
Ronald L.
Automotive, 1-10 employees
Used daily for less than 6 months
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Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a support ticket.
I do like the interface, and about 80% of its features are pretty good. But I really need to other 20%. It's not QuickBooks online.
The reports and the Analytics need a lot of work. I've sent in MANY suggestions. The reports are only good for the smallest of business. While we do under 1 million a year, we do need decent cashflow information and detailed reporting by COGS categories. In our case Mechanical parts and labor vs Upholstery parts and labor. We also need good Job costs data. I would not mind doing it manually, but the...
Hey Ronald, thank you for taking the time to share your review of FreshBooks. Our Support Team is here to assist in hearing and sharing any feedback on your behalf. I have shared your comments regarding your support experience and response times with the appropriate folks here. If there is any feedback you have not already shared directly with our Support Team, our team would like to better understand your experience and discuss your feedback more in depth. Our Support Team can also assist with the export of Items and Services if needed. You can reach our Support Team via https://www.freshbooks.com/contact ^DM
Russell F.
Computer Software, 1-10 employees
Used weekly for 1-2 years
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The most significant thing with this product is efficient. I adore everything about FreshBooks. It is a great application for specialists and little organizations. I have been utilizing it for as long as couple of years and rate it the best programming in the market. At whatever point I had issues, the help group helped me to determine them rapidly with successful arrangements.
Probably the main motivations we picked FreshBooks over other programming: *Incredibly smooth and simple to utilize interface *Ability to mark your own in hues just as include your logo *Each client can be doled out their own charging gateway login and you can have various customers under one organization however each have diverse username *Utilizes Braintree instalments (our essential vendor processor) FreshBooks...
*Reporting could be improved *Needs better compromise as far as parities. You can do day by day monetary records, yet I would prefer to have it ascertain how my business is getting along dependent on capital in our present record, at that point factor in what we earned and our costs. *Not useful for organizations that have stock, need stock administration (this I wouldn't really rate as a con nonetheless,...
Kent K.
Self-employed
Used daily for 2+ years
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This is a review of Freshbooks Classic. They have just come out with a new version that I am not using due to a lack of addins at this early stage. I use Freshbooks to invoice my customers for the time and materials I spend on their products. I have recurring invoices that automatically bill my customers on the first of the month for their monthly recurring services and any labor I may have spent...
Very easy to invoice.
Time tracking methods/tool are totally lacking.
Hi Kent! Tim from FreshBooks here, thanks for taking the time to leave us a detailed review. I'm happy to hear that you're enjoying using the auto-bill, recurring invoicing aspect of the software! I definitely hear you when it comes to the lacking experience for time tracking. I'm not too sure if you've tried the new FreshBooks yet, but we did improve upon time tracking section so that you'll...
Idris Z.
Business Supplies and Equipment, 51-200 employees
Used daily for 2+ years
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the most notable or noteworthy aspects of Freshbooks, there are several that are worth mentioning:Invoicing: Freshbooks offers a robust invoicing system that makes it easy to create and send professional-looking invoices to your clients. You can customize your invoices with your branding, accept online payments, and set up automatic payment reminders.Time tracking: Freshbooks includes a built-in time...
While Freshbooks is a robust cloud accounting solution that offers a wide range of features, there are a few potential drawbacks to consider:Limited inventory management: Freshbooks does not offer a built-in inventory management system, which may be a drawback for businesses that sell physical products.Limited customization: While Freshbooks offers a good amount of customization options for invoices...
Verified reviewer
Apparel & Fashion, self-employed
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based on the analysis of customer feedback, Freshbooks is generally well-regarded for its user-friendly interface, time-saving features, and excellent customer support. Some users have reported limitations with reporting and integration options, and others have found the price to be higher compared to other accounting software. Overall, Freshbooks appears to be a solid choice for small businesses looking for an easy-to-use accounting solution.
User-friendly interface: Freshbooks offers a simple and intuitive interface that makes it easy to navigate and use, even for those with limited accounting experience.Time-saving features: Freshbooks offers several time-saving features such as automatic invoicing, expense tracking, and integration with popular payment gateways that can help streamline your accounting tasks.Customizable invoices: Freshbooks...
Limited reporting: Some users have reported that Freshbooks' reporting functionality is limited compared to other accounting software, making it difficult to generate detailed financial reports.Price: Freshbooks can be more expensive compared to other accounting software on the market, particularly for businesses with larger accounting needs.Integration limitations: Some users have reported that Freshbooks'...
Rajitha Priyankara H.
Electrical/Electronic Manufacturing, 201-500 employees
Used weekly for 6-12 months
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A cloud-based accounting program called FreshBooks is made to assist small businesses in managing their financial activities. A variety of services are available, including financial reporting, project management, time tracking, cost monitoring, and invoicing.Businesses can simply create and send invoices that look professional, receive online payments, keep track of costs, and produce financial reports...
FreshBooks is renowned for its user-friendly layout and straightforward setup. With FreshBooks, even if you have little to no expertise with accounting software, you can get going right away.FreshBooks has a number of time-saving features that can speed up payment and reduce manual data entry, like automatic invoicing and online payment acceptance.FreshBooks offers a variety of financial reports, including...
FreshBooks features a straightforward user interface, which could be problematic for companies with sophisticated accounting requirements. The program includes few choices for customization, which could not be sufficient for companies who need more adaptability.Pricing: For companies with larger teams, FreshBooks pricing can be quite pricey. Project management is one of the more sophisticated capabilities...
Noel E.
Computer & Network Security, self-employed
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Overall, in my estimation, I have had a positive experience with FreshBooks. The software is has a user-friendly interface, which makes it easy for small business owners to manage their accounting tasks without needing extensive accounting knowledge. Users also appreciate the software's invoicing and time tracking features, which help them streamline their billing and accounting processes.
FreshBooks is a cloud-based accounting software that provides small business owners with tools to manage invoicing, expenses, time tracking, and other financial tasks. Here are some of the pros of using FreshBooks:1. User-friendly interface: FreshBooks has a user-friendly interface that is easy to navigate, even for users with no accounting background. The software provides a clean and intuitive dashboard...
1. Limited features: Some users have reported that FreshBooks lacks some of the advanced accounting features found in more comprehensive accounting software, such as inventory management or robust financial reporting.2. Limited integrations: While FreshBooks integrates with many popular third-party apps and services, some users have reported that the software has limited integration options, particularly...
Hey Noel, thank you for taking the time to share your review of FreshBooks. To ensure the utmost clarity in the feedback provided to our team on your behalf (regarding integrations, customization, and pricing) please reach out to us via https://www.freshbooks.com/contact. Our Support Team can ensure any and all feedback is passed along to our Product Team on your behalf! ^DM
Zedekiah M.
Health, Wellness and Fitness, 11-50 employees
Used daily for 2+ years
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Freshbooks is for the wins. Given that accounting can be such an overwhelming task, Freshbooks simplicity becomes a real life hack. It has been way to use to enter expenses and collect payment. It's intuitive to use and has a user-friendly mobile app that allows me enter data and have and overview of all the businesses financial aspects at my own comfort without having to go to the office
Freshbooks is an accounting software that's is well suited for our needs. It's is of use real set it apart with a dashboard that gives me an overview of outstanding revenue and profits of my business because is simply laid out in an easy to understand way that leave no space for confusion even to us who haven't done accounting before. Freshbooks includes soo many capabilities that makes a great accounting...
Freshbooks ticks all the boxes for my business accounting needs
EVA M. A.
Construction, 1-10 employees
Used daily for 1-2 years
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Overall Frustration and Disappointment My experience with this billing software was overwhelmingly negative. It hindered rather than helped my business operations, causing unnecessary stress and frustration. Despite my efforts to make it work, the software's poor usability, unreliable features, and lackluster support left me with no choice but to seek out alternatives.
Nothing. It has nothing that other billing software doesn't have.
If you want to attach a multi-page PDF to an Invoice, only the first page is attached, and the PDF is also blurry and of poor quality. Team members must share a single signature on emails to send Invoices. Customer service is terrible; they never answer calls. The Invoice Details report does not include the reference field, which is one of the most critical information in an Invoice.
Hey Eva, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding PDF attachments and the Invoice Details report with our team. Our Support Team is here to assist however possible - I do apologize for the experience you've shared, and I have ensured to share your feedback with our team. If you have not already shared your comment regarding email signatures with our team, please reach out via https://www.freshbooks.com/contact with further details so we can ensure to capture your suggestion in detail. ^DM
Steve S.
51-200 employees
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I've been using Freshbooks for the last couple of years, and at first it was a breath of fresh air after getting away from Quickbooks (both online and desktop version prior to that). If you don't have a proficiency for accounting, systems like Freshbooks are great, so I enjoyed the simplicity of it. The problem is - it's just way too simple and there are some major gaps in functionality. Additionally,...
Freshbooks gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to. The things I love most - and the main reasons I'm glad that I left Quickbooks for Freshbooks is: Automated invoice...
No connections to your banking / credit card accounts. You can do this with expenses to some extent, but it's just awful to work with, when compared to Quickbooks, Xero, FreeAgent - pretty much anyone else. In order to use Freshbooks, you have to have some other software or service for managing the accounting aspects of your business. This ended up being a bad thing for me. I like having it all connected,...
Josh G.
Architecture & Planning, self-employed
Used daily for 2+ years
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When I think about using Quickbooks or Excel I start to have a panic attack. When I think about using Freshbooks I get a refreshing feeling of a calm, relaxing wind.
I record my time and expenses and it automates everything else.
I don't have any complaints. It just works and seems simple and easy.
Verified reviewer
Oil & Energy, 5,001-10,000 employees
Used daily for 1-2 years
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It was a 50 and 50 where we saved time and money, we could follow up on an effective timeline where in general we could have details of how much we spent in time and also in money in each process, on the other hand we delayed, we It was too disturbing not to be clear about everything since the situation required that we had to go through many accounting options that we did not use.
I handled a small part of the billing for the software, and according to this, since it was cheaper to do it that way, at that time I tracked the time of my development tasks since I had compatibility of those projects. This helps keep finances organized and makes it easier to know how much time I was dedicating to each development task. I know it wasn't the best technique to measure exactly what I was doing, but it worked perfectly.
As basically the program was oriented more towards accounting activities than towards general activities such as measuring the time of our development tasks, we were too disturbed by so many accounting options that we did not understand, which caused us to waste a lot of time and made the work situation difficult for us. long.
Hey there, thank you for taking the time to share your review of FreshBooks. If there's ever any additional feedback, feature suggestions or workflows you'd like to see in FreshBooks, please feel free to connect with our Support Team. Our Support Team can ensure any feedback is shared on your behalf. You can reach our team via this page: https://www.freshbooks.com/contact ^DM
Stephen S.
Internet, 1-10 employees
Used daily for 1-2 years
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My overall experience with fresh books is excellent I've never had any issue with the system it works perfectly fine customer service responds right away if you do have any issues I remember I missed a payment and they gave me a call to remind me and even gave me enough time to pay it without canceling my account or not allow me access.
Fresh books is really easy to use I love the integration of being able to have my invoices paid having the instant liks and much much more This is just a great software all around to manage your business.
I wish it integrated more with other softwares like high level and other CRM softwares but hopefully they'll add this in the future other than that everything else is great.
Michael R.
Entertainment, 11-50 employees
Used daily for 1-2 years
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By far the easiest to use invoicing/billing software ever if you ask me. We're saving time and money because we use Freshbooks. This is one app that I actually recommend to people I know.
Freshbooks is extremely user friendly. It's also a high quality product with a lot of good features and personalized settings. Awesome project and time tracking. I like to use the mobile app because we're traveling a lot and still need to use the service. It's easy to open and start working on whenever and wherever I want. I've never lost my work either. It feels like the app actually knows what I need and makes suggestions to help. I love that.
We only need the inventory feature for a small portion of our sales so I haven't used it a lot, but I don't think it's as good as others I've used. Specifically inventory tracking.
Linda E.
Hospital & Health Care, 10,001+ employees
Used daily for 1-2 years
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Simple to use and effective, with a wealth of helpful features that can be tweaked to improve the final product. Simple enough for those who aren't tech savvy. It's a great program with two uses: as a payment chip that works with any card, and as a tool for managing your company's finances.
FreshBooks is an accounting software that manages your daily invoices, receipt approvals, expenses, billable hours, and financial records. To improve the financial management of small businesses, FreshBooks is developing a cloud-based accounting solution. The firm boasts industry-leading customer service.
They recently implemented a new format that was mandatory for all users. The old version of FreshBooks was far better than the new one. The software's electronic payment option is the worst part. Some banks allow it while others refuse to even process the transaction.
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