FreshBooks Case Study


Cloud Accounting Software for Small Business Owners

4.47/5 (2,857 reviews)

FreshBooks use case: Steve Butcher

Steve Butcher

Verified Reviewer  
17th of November, 2016
Changed the way we do business (for the better)!

Freshbooks has changed the way we do business. We used to employ a person 8 hours a week to take care of invoicing and receivables and now I (co-owner) do 95% of it myself in 2-4 hours a month. All staff login and track time, we assign expenses to appropriate clients and clients pay their bulls. Love it!

What do you like best?

Affordable, very friendly and helpful support, fairly easy to use

What do you dislike?

The web interface is still not responsive although I know they are working on it. There are some minor flukes with recurring invoice generation, draft vs autosend and autobilling and credits being applied to existing and new invoices.

What is your main use case with FreshBooks?

5 staff all login daily, track time and the 2 owners manage expenses and invoices weekly.

Give one example how FreshBooks has improved the way your organization functions

Invoicing used to be a dreaded once a month issue, now it's fun, quick and easy

What is your ROI?

Saved $20,000 a year for $600,000 in billing and we get paid faster and more often!

Likelihood to recommend


Recommendations to others considering FreshBooks

Setup a demo account, go over the unique aspects of your business with a Freshbooks support person, and do a test run with a few clients

Time used

2+ years

Rating breakdown

Value for money
Ease of use
Customer support