Subscription billing management & recurring billing software
4.45/5 (29 reviews)
Pros
We had a unique situation with our business and the Fusebill team went out of their way to find a solution. They were able to build an API into our CMS software that our business has to use to integrate the software flawlessly! We have used Fusebill for almost a year now and couldn't be more pleased with our decision.
Cons
So far there are really no cons that come to mind. Maybe that the dashboard isn't customizable although the dashboard they currently have seems to have everything anyone would want on it.
Rating breakdown
Likelihood to recommend: 9/10
We reviewed their features and compared them to other subscription software systems. They will do our invoicing and interface with our other systems.
Pros
Our company chooses Fusebill as our Subscription Software and Billing System. We are in the process of implementing it now with our internal systems. Great standard accounting reporting.
Cons
One of the limitations is the number of API transactions per day. They use more batch systems instead of real-time transactions. They are used to be the complete billing system.
We are really excited to be working with CCM and being a partner in your continued success, Tony. Thank you very much for the review.
Rating breakdown
Likelihood to recommend: 9/10
Pros
There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system).
I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.
Cons
Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well.
Previously there was a frequent issue with their Authorize.net gateway integration that would show payments in an "unknown" state without notifying us, leaving the customer account in a weird limbo state. We've wasted hours manually looking through customers to fix, and hours working to satisfy justifiably upset customers. Has since been fixed for the most part, but "unknown" payments still crop up sometimes.
Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions. We have a price change, and WE HAVE TO WRITE OUR OWN CUSTOM CODE TO CHANGE PRICES on all of our active subscriptions. The inactive ones? They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices.
We never thought that price changes would be a missing feature for a recurring billing system. Hopefully this information is helpful to someone else.
WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon
Hi,
Thank you for taking the time to post a review of Fusebill. At Fusebill we value all feedback from our customers, and we use it to constantly improve. Our Customer Experience team would like to connect with you to discuss your concerns as we strive to ensure the satisfaction of all of our customers. Please reach out to us by email or a phone call to Fusebill Support.
Rating breakdown
Likelihood to recommend: 1/10
Fusebill really listens to their customers and they care! They are very helpful in finding solutions to any issues and always come up with some work around.
Pros
Their support team is amazing! Very quick and helpful responses by phone, chat or email. Also, they are always improving. I'm loving their new dashboard customization.
Cons
Invoices are written in stone and once posted cannot be edited in anyway unless deleted (this causes movements on the GL). Reports aren't great but ALL the data points are there so if you are an Excel wiz you can make some serious magic. I wish they would become best friends with ChartMogul.
Thanks for the great feedback, Ann. I'll pass your kudos on to the team and I'm sure they'll be pleased.
We are continuously improving our efforts based on valuable feedback from users like you. Our customer experience team will be in touch shortly to gain any additional insights you may have on the reporting capabilities of Fusebill.
We look forward to play a continued role in your success.
-Jacob Varghese
VP, Marketing
Fusebill
Rating breakdown
Likelihood to recommend: 10/10
Pros
The Self Service Portal for our customers
The ability to auto update experiencing cards
Ease of changing/upgrading subscription plans
More Secure
Cons
Minor glitches
-Address fields sometimes malfunctions when updating billing info
- If another account is open in the same browser, sometime accounts will mimic the changes or another
Hello Meeka,
Thank you for your feedback. We are glad that you are enjoying the auto updates for expiring credit card, ease of modifying your subscription plans, and the security.
Do not hesitate to report any issues you may find and our CS team will be glad to help out. We continue to take all feedback into our development road map.
Jacob Varghese
V.P. Marlketing, Fusebill.
Rating breakdown
Likelihood to recommend: 8/10
Fusebill's full feature set across all plans allows users to scale their business through every stage of growth.
Startup - Ideal for companies with <$1M ARR. From $295/mo. Flat pricing for cost certainty.
Rapid-Growth - Ideal for companies between $1M-$10M ARR. From $895/mo. Flat pricing for cost certainty.
Enterprise - Ideal for companies with >$10M ARR. Custom Pricing. Flat pricing for cost certainty.
Fusebill is a web-based subscription management platform that automates tasks related to basic accounting and financial processing. With a sharp focus on simplifying monthly billing processes for subscription-based businesses, Fusebill offers tools intended to drive revenue growth and help business owners better capitalize on new opportunities.
Despite the dizzying array of features that Fusebill provides—including things like call-to-action dashboards, reporting, invoicing, dunning management, product cataloging, role management, price overrides, one-click renewals, offline payments, NetSuite and Salesforce integrations, charge reversals, and many more—at its core, Fusebill is a straightforward subscription and billing management solution. Fusebill differentiates itself from competitors with a streamlined onboarding process and a ledger that allows companies to properly close their books at the end of every month.
Fusebill is a subscription and billing management platform that was designed to provide businesses with a better way to automate monthly billing processes. Things like pricing changes and new products can be added to a business’ product catalogs in mere minutes, while real-time analytics provide users with key insights into how their companies are performing on a day-to-day basis.
Businesses that use Fusebill should be able to decrease the hours they spend manually entering data into accounting spreadsheets and sending out recurring invoices each month, which frees up time for growing their businesses and looking for new revenue opportunities.
Fusebill was designed to support professionals who are looking to decrease the time they spend billing clients and increase the time they spend growing their businesses. Specifically, the cloud-based platform is most frequently utilized by companies with revenue in the $1 million to $50 million range, focusing on those in the technology and media space. The platform itself is usually run by the members of an organization’s billing and accounting departments.
Fusebill is used by hundreds of businesses around the world. A few of the company’s most well known clients include ConceptShare, iWatchLife, AutoGov.com, and e-Sign Live.
One of the first steps when creating a recurring subscription program is for a business to map its product portfolio. Fusebill offers tools that allow businesses to map their product portfolios with Fusebill’s catalog. The application can handle any kind of product offer or billing process.
To create a product catalog, sign on to Fusebill and answer a few questions about each product being added to your catalog. Along with pricing information about each product, Fusebill will ask about the expected behavior. You can add products to plans and set up your own plan pricing. Fusebill also offers quantity reset functionality for products that are added to a plan, but require a new quantity to be added each month.
Fusebill’s dunning management system is completely customizable. Designed to eliminate revenue leakage and ensure that client credit card information always remains up-to-date, businesses can set up their Fusebill accounts to automatically charge their customers’ cards each month and manage things like charge failures or fraud.
Decrease the time you spend dealing with issues like credit card payment declines by utilizing Fusebill’s dunning management features. Fusebill automatically retries charges after failures and changes a customers’ status when payments are unable to be processed. In the event that a collection attempt fails, Fusebill will send an email to the customer right away.
Fusebill believes that business owners are spending too much time manually creating and sending invoices each month. To eliminate this issue, the application offers invoicing automation features to help businesses run more efficiently.
Using Fusebill’s invoice automation tools, you can integrate your subscription accounts with more than 40 different payment gateways. You can also create itemized invoices and automate the delivery of virtual products to your customers.
Businesses can apply discounts to their customers’ accounts on an individual basis using Fusebill’s tools. They can then manage the coupons they’ve created and apply them to subscriptions with minimal effort.
Create a new discount by logging in to your Fusebill account and selecting the “Catalog” button. From there, you can select the “Discounts” menu and click on the “Add Discount” button. Fill in the discount information, making sure to include a name and a unique code. Save your new discount, and then create a coupon using the discount you just saved. Activate that coupon, and you’re ready to go.
New customers who sign up for a business’ services can do so on hosted checkout pages. Hosted checkout pages are a part of Fusebill’s white label solution, providing companies with registration pages that integrate to Fusebill without requiring businesses to write custom code.
When your customers want to subscribe to your services or purchase your products, they can do so through your own hosted checkout page. This is the place where customers will enter their billing and shipping information and setup a payment methods. Fusebill provides you with plenty of options for designing checkout pages that fit with the existing aesthetics of your business website.
Fusebill integrates with Salesforce, NetSuite, and Avalara. Two-way integrations allow users to enter product sales and billing information into Fusebill without leaving their Salesforce or NetSuite accounts. Customer accounts in Fusebill are seamlessly published in Salesforce and NetSuite, while sales opportunities from Salesforce and NetSuite are created as billing accounts in Fusebill.
Fusebill customers pay a monthly platform fee and a customer fee. Fusebill does not charge a percentage of a company’s revenue, unlike many of its competitors. Basic Fusebill accounts start at $189 per month.
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