Fusebill Pricing Plan & Cost Guide

Fusebill

Subscription billing management & recurring billing software

4.45/5 (29 reviews)

Fusebill Pricing

Starting from: $199.00/month

Pricing model: Subscription

Free Trial: Available

Scale with complete confidence no matter where you are along your growth journey. Select the best plan for your business and start billing better.

Starter: <$1m ARR and simple billing & collection needs. $199 USD mo./billed annually
Scale: $1m - $6m ARR and looking to streamline system. $499 USD mo./billed annually
Enterprise: Larger businesses with more complex subscription billing needs. Contact us for a custom quote.

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Fusebill Pricing Reviews

Pros

  • It's an enjoyable team to work with - they are very responsive and helpful, and helped us really find the best way to use the features.Mark A.Read the full review
  • Breadth of features suits our business. Super responsive and great personalized support.Melanie A.Read the full review
  • We can now use those resources for selling. Great team, awesome support = so happy.Spencer .Read the full review

Cons

  • Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions.Verified ReviewerRead the full review
  • They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices.Verified ReviewerRead the full review
  • That we didn't find them earlier and wasted so much time lookng at their competitors.Michelle L.Read the full review
94%
recommended this to a friend or a colleague

5 reviewers had the following to say about Fusebill's pricing:

Anonymous

Need to change a product's price for all customers? Look elsewhere.

Used daily for 1-2 years
Reviewed 2017-11-21
Review Source: Capterra

Pros
There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system). I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.

Cons
Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well. Previously there was a frequent issue with their Authorize.net gateway integration that would show payments in an "unknown" state without notifying us, leaving the customer account in a weird limbo state. We've wasted hours manually looking through customers to fix, and hours working to satisfy justifiably upset customers. Has since been fixed for the most part, but "unknown" payments still crop up sometimes. Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions. We have a price change, and WE HAVE TO WRITE OUR OWN CUSTOM CODE TO CHANGE PRICES on all of our active subscriptions. The inactive ones? They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices. We never thought that price changes would be a missing feature for a recurring billing system. Hopefully this information is helpful to someone else. WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon

Response from Fusebill


Hi,

Thank you for taking the time to post a review of Fusebill. At Fusebill we value all feedback from our customers, and we use it to constantly improve. Our Customer Experience team would like to connect with you to discuss your concerns as we strive to ensure the satisfaction of all of our customers. Please reach out to us by email or a phone call to Fusebill Support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Subathra M.

Cloud based subscription & billing management Platform

Used daily for less than 6 months
Reviewed 2018-11-26
Review Source: Software Advice

Pros
High security with PCI compliance. Multiple users with the same subscription. can be enabled for all payment options including PayPal & credit cards. Quickbook integration also be done.

Cons
No major cons in this software tool. Only the pricing is much higher if we move from startup to Rapid growth.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Marty W.

Finally!

Reviewed 2012-05-16
Review Source: GetApp

Not only is Fusebill easy to use, it also offers excellent value for money with extensive functionality that you don't see with the other offerings out there. The customer service is outstanding as well; there is always someone there to support us if we have any questions. Fusebill has truly taken the headache out of subscription management for us.

Pros
Ease of use, customer service, value for money, quick ROI

Rating breakdown

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Mark A.

great billing solution for subscriptions

Reviewed 2012-04-12
Review Source: GetApp

Fusebill now takes care of all of our billing - we used to have a fair bit of manual processes each month, and had to get a developer involved for pricing changes. With Fusebill everything is automated. It's an enjoyable team to work with - they are very responsive and helpful, and helped us really find the best way to use the features

Pros
Automatated. We have some small customers that are billed on credit cards, and others that get sent a monthly bill. Fusebill deals with all of our billing needs. The checkout pages let us sign up new customers online and accept credit cards.

Rating breakdown

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Melanie A.

Fusebill changed our business through automated billing

Reviewed 2012-04-16
Review Source: GetApp

Fusebill is a great team to work with. The service provides a broad range of features that support both credit card and invoiced customers. They really know their stuff when it comes to the challenges of recurring billing in a cloud world. The interface is straightforward to use, and the reporting is excellent. Most importantly, the on boarding and support teams have been very responsive, and very helpful. They even go the extra mile to give you new ideas for new packaging and pricing your own services.

Pros
Breadth of features suits our business Super responsive and great personalized support. You really get the sense that your business and success matters to them. Lets us free up our development team to work on our product, not on billing issues.

Cons
We still need to have a payment gateway for credit card processing. At least we now have the choice of the processor we want unlike Paypal, where we found out several months too late that we couldn't process AMEX because we were located in Canada.

Rating breakdown

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