Rev.io Features

Rev.io

Sophisticated Billing and Customer Management Solutions

4.52/5 (23 reviews)

Competitor Feature Comparison

API
Activity Tracking
Billing & Invoicing
Billing Portal
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Client Portal
Collections Management
Commission Management
Compliance Management
Configurable Workflow
Connectivity Management
Contact Database
Contingency Billing
Contract/License Management
Customer Accounts
Customer Database
Customizable Billing
Customizable Invoices
Customizable Reports
Customization
Data Collection
Data Management
Device Management
Discount Management
Dunning Management
Fixed Line Compatibility
Flexible Rate Tables
Internet
Inventory Management
Invoice Creation
Invoice History
Invoice Management
Mobile Line Compatibility
Online Invoicing
Online Payments
Order Management
Order Processing
Payment Processing
Post-Paid Systems
Pre-Paid Systems
Project Billing
Promotions Management
Provisioning
Purchasing & Receiving
Rating Engine
Real Time Reporting
Recurring/Subscription Billing
Scheduled / Automated Reports
Self Service Portal
Service Request Management
Tagging
Tax Calculation
Time & Expense Tracking
Usage Tracking/Analytics
VoIP
Work Order Management
Visit WebsiteCompare App
API
Activity Tracking
Billing & Invoicing
Billing Portal
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Client Portal
Collections Management
Commission Management
Compliance Management
Configurable Workflow
Connectivity Management
Contact Database
Contingency Billing
Contract/License Management
Customer Accounts
Customer Database
Customizable Billing
Customizable Invoices
Customizable Reports
Customization
Data Collection
Data Management
Device Management
Discount Management
Dunning Management
Fixed Line Compatibility
Flexible Rate Tables
Internet
Inventory Management
Invoice Creation
Invoice History
Invoice Management
Mobile Line Compatibility
Online Invoicing
Online Payments
Order Management
Order Processing
Payment Processing
Post-Paid Systems
Pre-Paid Systems
Project Billing
Promotions Management
Provisioning
Purchasing & Receiving
Rating Engine
Real Time Reporting
Recurring/Subscription Billing
Scheduled / Automated Reports
Self Service Portal
Service Request Management
Tagging
Tax Calculation
Time & Expense Tracking
Usage Tracking/Analytics
VoIP
Work Order Management
Visit WebsiteCompare App
API
Activity Tracking
Billing & Invoicing
Billing Portal
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Client Portal
Collections Management
Commission Management
Compliance Management
Configurable Workflow
Connectivity Management
Contact Database
Contingency Billing
Contract/License Management
Customer Accounts
Customer Database
Customizable Billing
Customizable Invoices
Customizable Reports
Customization
Data Collection
Data Management
Device Management
Discount Management
Dunning Management
Fixed Line Compatibility
Flexible Rate Tables
Internet
Inventory Management
Invoice Creation
Invoice History
Invoice Management
Mobile Line Compatibility
Online Invoicing
Online Payments
Order Management
Order Processing
Payment Processing
Post-Paid Systems
Pre-Paid Systems
Project Billing
Promotions Management
Provisioning
Purchasing & Receiving
Rating Engine
Real Time Reporting
Recurring/Subscription Billing
Scheduled / Automated Reports
Self Service Portal
Service Request Management
Tagging
Tax Calculation
Time & Expense Tracking
Usage Tracking/Analytics
VoIP
Work Order Management
Visit WebsiteCompare App

Rev.io Feature Reviews

20 reviewers had the following to say about Rev.io's features:

Russell L.

More than a Billing System- A Strategic Partner

2016-12-14

Whether it is managing the complete customer lifecycle from within the system or passing data to Rev.io via API, the system can support a wide range of setup options.

Pros

Ability to grow with our business, external API options, the ability to push automated notifications out to the customers, catalog management and setup, different options to adjust/correct in-flight orders and most of all the team that supports it all.

Cons

I also wish that the reporting capabilities granted the user the ability to join data across tables/sources.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Rev.io

The more open you are about your business goals and internal constraints, the better the Rev.io team can assist to ensure that your configuration does what's needed in a right-for-me approach.

Source: Capterra
Helpful?   Yes   No
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Tom A.

Rev.IO

2020-09-11

Excellent. Great people who care about our success as a company. Willing to help with any problem we have.

Pros

Ease of billing. Rate system saves us hundreds of man hours and works flawlessly.

Cons

Needs better support for inventory but the API is excellent so its very easy to create integrations to products that specialize in these areas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven B.

REV.IO Review

2021-08-27

Pros

Works as intended. Good Support team to work with

Cons

Would like more detailed revenue and gross margin reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas H.

Excellent CRM software

2016-12-13

Very dynamic and customizable platform.

Pros

Ease of Use, Customizable, Flexible

Cons

At this time nothing... software supports all our current needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Rev.io

If you don't see a feature that you can't live without, don't hesitate to ask for it. From my experience, if it can be done, it will get done.

Source: Capterra
Helpful?   Yes   No
Read more
Chelsea T.

Outstanding Service

2016-12-13

I look forward to the SureTax integration, which will add value to the software for us.

Pros

Rev.io is easy to use, has an endless amount of possibilities for reporting, and most of all is the most well-supported software I currently use.

Cons

Would like to see the system have more complex accounting functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Terri M.

Effective Billing System - Outstanding Customer Support

2017-01-12

Since becoming a Rev.io customer, we have been extremely pleased with this robust Billing+ system which is easy to use, flexible & scalable to meet our growing business needs, includes reporting capabilities and automation to help manage our business-- and--comes with consistent excellent customer service and support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ed F.

Rev.io is the best telecom billing and CRM system in the market

2020-09-11

Pros

The ability to integrate our MS PowerBI intelligence engine allows easy dashboard access to billing, payments and customer data to ensure success of the business. 3.

Cons

Literally none. This is a huge improvement over the previous system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Ben R.

Rev.io product, service, and support continues to exceed my expectations.

2017-07-13

Reduced billing issues.

Pros

This software has helped us streamline our billing and reduced our billings shortages enough to more than justify paying for the service.

Cons

I would prefer a prettier interface with more graphics (i.e. executive dashboard with modular widgets, etc).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Not user friendly- terrible support and migration- Invoices are confusing to clients

2021-02-23

No and I would not recommend that any telecom provider buy this service/sw without thoroughly vetting it- their training is very poor and support seems to be even worse- bottom line they stated alot of improvements but the system has not delivered this has taken over 2 years to get done with them and we are now finding so many issues

Pros

At this point the only feature that is better than our previous is the search function

Cons

The accounts are messy and not set up well-Migration was poor and now we are stuck trying to fix a huge migration mess- they list 50 sites on invoices detailed by a numbers not a physical address(very confusing for customers) they listed each number as a service and not a range as discussed-

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No
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Michael F.

uTphone INC. Michael

2013-07-11

One thing that I love is now having a consistent account manager.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Internet company, 1-10 employees)

Good platform

2020-03-29

Rev.io helps us with billing and making quotes to potential customers.

Pros

Great tool for billing and quoting.

Cons

Links don't open in a new tab automatically, which will be better. Quotes should be able to be seen as a quote after you turned into an order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ed B.

Rev.io works for Esco

2016-12-13

We have been with Rev.io for almost a year. Billing ticketing system works well and Rev.io really partners with you to succeed.

Pros

Very stable and tested out very well. Constantly being updated and maintained.

Cons

The software is a bit linear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Charlie S.

Overall "A"

2016-12-13

They have been extremely helpful in streamlining my billing and make it extremely convenient for my customers to pay their bills, enter trouble tickets, etc.

Pros

all of it

Cons

having to deal with my customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan U.

Outstanding Customer Support!

2016-12-13

All my encounters with Rev.io customer support have been nothing but AMAZING ... they always take their time and explain everything in great detail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Timi F.

New to Rev.io-team is great!

2016-12-13

Rev.io helped us with best practices on billing and they have an excellent training program.

Pros

Rev.io gets it up and running quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben R.

Great 2nd Marriage!

2016-06-27

We discovered that once you choose a billing platform, you're married to it, and it's painful to get a divorce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dana P.

Ready Wireless's Rev.io Review

2016-07-06

"We have owned our own billing system and have been with several other vendors in the past.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh R.

rev.io relationship

2016-12-13

In my time as the vendor relations manager, dealing with rev.io, the platform has been more than adequate for our business needs and the ability and willingness of the rev.io team to enhance or change things when we need them to be has been great.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Rev.io


Thank you, Josh!

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Greg M.

Great experience

2020-09-21

Customer service is always great to work with and willing to go the extra mile to track down issues and help ensure problems are corrected and improvements are made

Pros

Ease of ability to change and edit processes, open development work and willingness to help provide input into product enhancements and an exceptional team of good people to work with.

Cons

limitations around commissioning module in terms of meeting my companies commissioning events

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Allyson F.

Very Innovative - Great R&D - Lacking in Support Follow Up

2016-12-14

Game on for Rev.io, to the point where it is actually exciting to read the Rev.io change alert emails I get nearly daily!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more