hellotax Reviews

Smooth experience, excellent customer service

No bad experiences really in our 2 years of time

Dear Emre, Thank you for your excellent review and for being with us for over two years! We’re delighted to hear that you had a smooth experience with hellotax and that our customer service met your expectations. Navigating EU customs can be challenging, and we’re glad that our support helped make the process stress-free for your e-commerce business. If you ever need further assistance, we’re always here to help! Kindest regards, The hellotax team

HelloTax is a reliable service and the support is very responsive. Their team acts promptly and is always ready to help with any tax problem or if you need to provide additional documents/information to the authority. Excellent communication is one of the main reasons why you can rely on them - they answer every question quickly and clearly. HelloTax the ideal partner for anyone looking for hassle-free tax solutions. Choose HelloTax for your business and you're in good hands.

Complex User Interface: The platform's interface may not be intuitive, making it difficult to navigate or find certain features, which could impact the overall user experience.

Dear Luca, Thank you for your great review! We’re glad to hear that you found hellotax to be a reliable service with responsive support, and that our team has been prompt in helping you with your tax needs. Your kind words about our communication mean a lot to us, and we’re happy to know that you feel in good hands. We appreciate your feedback regarding the user interface and will work on making it more intuitive to enhance your overall experience. If you need any further assistance, we’re always here to help! Kindest regards, The hellotax team

Quick and easy communication with real people, no chatbots. The entire workflow is much easier than with our previous tax partner.

Some of the error messages on hellotax are crytic and we had no idea what was wrong with uploaded data. Had to contact support.

Dear Andreas, Thank you for your detailed review! We’re delighted to hear that switching to hellotax was the right decision for your business, and that you appreciate the quick and easy communication with our team. We’re also glad that our workflow has been more efficient compared to your previous tax partner. We appreciate your feedback regarding the error messages, and we’ll work on making them clearer to improve your experience. If you ever encounter any issues, our support team is always here to help! Kindest regards, The hellotax team

HelloTax is an extremely reliable service that will surprise you with its speed and efficiency.

As far as criticism is concerned, there is nothing to criticize so far, as they try to solve every problem immediately and find an amicable solution that suits both parties.

Dear Andrej, Thank you for your excellent review! We’re thrilled to hear that you found hellotax to be a reliable and efficient service. It’s fantastic to know that our team’s prompt assistance and clear communication have contributed to your positive experience. Your kind words about our professionalism mean a lot to us, and we’re delighted that you feel in good hands with our services. If you ever need further assistance, we’re always here to help! Kindest regards, The hellotax team

We were impressed with quick service for obtaining VAT number for Belgium. We feel all our inquiries are promptly handled with great care and professionalism!

No negative experience to be described as of yet.

Dear Galina, Thank you for your fantastic review! We’re delighted to hear that you were impressed with the speed of our service in obtaining your VAT number for Belgium. It’s great to know that your inquiries have been handled promptly and professionally. Your satisfaction is our top priority, and we’re happy to have met your expectations. If you ever need further assistance, don’t hesitate to reach out! Kindest regards, The hellotax team

The best thing about Hellotax is its user-friendly platform, which automates and simplifies the complex process of VAT registration and management across different EU countries.

The least favorable aspect of Hellotax is the occasional delays in customer support response times, which can be frustrating when dealing with time-sensitive tax issues.

Dear Sandra, Thank you for your great review! We’re glad to hear that you find our platform user-friendly and that it helps simplify VAT registration and management across different EU countries. Your feedback is invaluable, and we appreciate your honesty regarding the occasional delays in support response times. We're always striving to improve and ensure timely assistance, especially for time-sensitive matters. If you ever need further support, we’re here to help! Kindest regards, The hellotax team

1. The costing/pricing is very clear 2. Clear communication on what is needed for VAT registration and the filings 3. The support provided by the registration team (I was working with a lady called Judeanne) is brilliant. It makes your execution smooth.

Nothing bad, really. The experience has been very good

Dear Umar, Thank you for your brilliant review! We’re thrilled to hear that you had such a positive experience with hellotax, and that our clear pricing, communication, and support helped make your VAT registration process smooth and efficient. Your satisfaction is our top priority, and we’re delighted that everything met your expectations. If you ever need further assistance, we’re always here to help! Kindest regards, The hellotax team

I have been working with hellotax for over 2 years. Whenever I have any issues, I always receive very quick responses and my problems are resolved in a short time. If you are looking for full integration with Amazon and compliance with European tax obligations, I definitely recommend them. I am very satisfied.

Honestly, there are no negative aspects. I have been working with them for over 2 years. Whether it’s their systems or their employees, I have not experienced any problems.

Dear Mehmet Ali, Thank you so much for your glowing review! We are thrilled to hear that you have had such a positive experience with Hellotax over the past two years. Your satisfaction with our quick responses, problem resolution, and integration with Amazon and European tax compliance is incredibly encouraging. We greatly appreciate your recommendation and your kind words about our systems and employees. It’s wonderful to know that you haven’t encountered any issues. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We are always here to help and support you. Best regards, The hellotax Team

We were in a very difficult situation due to the missing declaration of the previous company. HelloTax's professional team solved all our problems and prevented the penalties. I am grateful to them.

The system we need to reach to read the letters from the tax office sometimes does not open on my personal computer.

Dear Mert, Thank you for your wonderful review! We are thrilled to hear that our professional team was able to resolve your issues and prevent penalties, especially after the challenges you faced with your previous provider. It's great to know that our customer service team has been responsive and helpful. We appreciate your feedback about the system access issue. We will look into this to ensure a smoother experience for you and all our clients. Your satisfaction is our priority, and we are grateful for your trust in hellotax. We look forward to continuing to support you with your tax needs on the European marketplace. Best regards, the hellotax team

I recently utilized HelloTax's services for registering VAT numbers in Germany, Poland, Czech Republic, France, and the UK, and overall, I am pleased with the efficiency and speed of the process. The smooth and hassle-free experience during the registration in these countries exceeded my expectations.

The only downside I encountered was the limited customer support options. The support is exclusively provided through email, and unfortunately, responses are often delayed due to the need for our contact person to consult with colleagues for specific inquiries. This results in prolonged email exchanges that sometimes lead to no resolution. I believe HelloTax could significantly enhance the customer experience by introducing phone support. The ability to address issues directly over the phone would not only expedite problem resolution but also provide a more immediate and interactive avenue for clients seeking assistance. This improvement would undoubtedly contribute to a more well-rounded and customer-centric service.

The team at Hellotax are great to work with and very helpful. Making our business more streamline

No negatives, the team are always on hand to help

Dear Richard, Thank you for sharing your positive experience with hellotax on Capterra. We're delighted to hear that our team has been instrumental in streamlining your business operations in the internet industry. Your feedback reinforces our commitment to providing exceptional service and support. Knowing that you've found our processes seamless and our team always ready to assist is a great encouragement to us all. We appreciate your high recommendation and are here to continue supporting your business's success. If there's anything more we can do for you, please let us know. Best wishes, The hellotax Team

Fully automated operation, excellent support whenever you need.

I hope they will add IOSS services also.

Dear Serkan, Thank you for your excellent review on Capterra and for highlighting the benefits of our fully automated VAT filing solution. It's great to hear that our support team has been there for you whenever needed. Your suggestion for adding IOSS services is well noted. We're always looking for ways to enhance our offerings and better serve our clients' needs, and your feedback is invaluable in this process. We appreciate your trust in hellotax and look forward to delivering even more value to your retail business. Warm regards, The hellotax Team

They always communicate, and try to find a solution.

There is always room for improvement, but I haven't found anything negative yet

Dear Katarina, Thank you for your kind words on Capterra about your experience with hellotax. We're delighted to know you find us a reliable partner for your business. Your appreciation for our communication and solution-driven approach means a lot to us. We agree there's always room for improvement and welcome any suggestions you have to make our services even better. Thank you for choosing hellotax, and we look forward to continuing to support your business's VAT compliance needs. Best regards, The hellotax team

They were always very proactive and responsive during our SK VAT ID application process. [sensitive content hidden] was always answering fastly and positively to any of our concerns.

Maybe the interface of the application can be more user friendly.

Dear Ece, Thank you for taking the time to review hellotax on Capterra and for sharing your experience with our SK VAT ID registration service. We're thrilled to hear that our team provided fine support throughout the application process. Your feedback is invaluable to us. We've taken note of your comment regarding the interface of our application. Continuous improvement is at the core of what we do, and suggestions like yours help us enhance our user experience. Rest assured, we are working on making our interface more user-friendly. Thank you for choosing hellotax for your VAT needs. We look forward to continuing to support your business in the textiles industry. Best regards, The hellotax Team

They reply my questions as soon as possible and solve my problems.

The dashboard can be developed. Letters from taz office can be done more quick.

Dear Atakan, Thank you for recognizing our expert and helpful team. We're glad to hear that our prompt responses and problem-solving have met your expectations. Your suggestions for dashboard improvement and quicker processing of tax office letters are valuable, and we're actively working on these areas. We're delighted that you've found our support reliable and our team friendly. Thank you for recommending us! Best regards, The hellotax team

Fast service, very responsible and professional service.

I have no complaints about the service.

Dear Ekaterina, Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with the speed and professionalism of our service. At hellotax, we strive to deliver responsible and efficient solutions to our clients, and it's rewarding to know that we've met your expectations. We appreciate your recognition and the time you took to share your experience. If there's anything more we can do to assist you or improve our services further, please don't hesitate to let us know. Thank you once again for choosing us and for your kind words. We look forward to continuing to serve you with the same level of excellence in the future. Best regards, The hellotax team

The knowledge that my VAT returns are filled correctly.

The fact that they yell me how much tax I have to pay, no other complaints!

Dear Michael, We're really happy to hear that you find our VAT services helpful and easy to use. Thank you for calling us a valued business partner; we feel the same about working with you. If you have any more questions or need further help, just let us know. We're here to assist you. Best regards, The hellotax team

Not much. Similar to other product. No experience with other products but should be similar level.

No response by tax advisor of Hellotax. Stop VAT registration more than a month suddenly. Tax advisor does not separate iOSS vs OSS. In general some good people work but also poor quality people work.

Dear Yongpyo, We appreciate your feedback and are genuinely sorry to hear about the issues you've faced, particularly with our tax advisor's responsiveness and the VAT registration process. Your experience does not reflect the level of service we strive to provide. We acknowledge that there have been gaps in our service, particularly in differentiating between iOSS and OSS, as well as in communication....

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It´s easy to use and we get very fast back info if we have questions

very easy to use, intuitive operation ,

Dear Tobias, We are delighted to hear that you've found our service easy to use and responsive over the several years you've been with us. It's encouraging to know that our efforts to offer fast and effective solutions have met your expectations. Your positive feedback serves as a great testament to the service we aim to provide. Should you encounter any future questions or issues, rest assured that we will continue to offer immediate and collaborative support. Best regards, The hellotax team

We have been using Hellotax's service for about 2 years now to process our Amazon Pan EU VAT returns for the countries IT, ES and FR. Both the registration / registration with the tax authorities worked without any problems. The monthly reports and the entire workflow are just as smooth. Conclusion: we can absolutely recommend Hellotax with a clear conscience.

There are no negative features. We're just happy

Dear Detlev, We are thrilled to hear about your positive experience with our Amazon Pan EU VAT returns service for Italy, Spain, and France. It's rewarding to know that our registration process and monthly reporting have met your expectations over the past two years. Your endorsement means a lot to us, and we're delighted you're happy with our services. Should you have any future VAT or compliance needs, please don't hesitate to contact us. Best regards, The hellotax team

I am with hello tax for over 2 years now, if you are looking for a company to complex look after you tax liabilities across EU, they are definitely recommended. I you use additionally amazon platform, they have 100% integrated platform for automated data downloads, really useful. 5/5

sometimes breaks down for few hours, but not more often then once per month

Dear Grzegorz, We're delighted to hear that you've had a positive experience with our tax compliance services across the EU, especially the integration with the Amazon platform. Your continued trust over the past two years is greatly valued. We acknowledge the occasional system downtimes you mentioned and appreciate your understanding. We are actively working to minimize these instances to ensure uninterrupted service. Your feedback is invaluable to us, and we look forward to serving your tax needs consistently in the future. Best regards, The hellotax team

The software is very easy to use! Most of it you can teach yourself or learn in a short meeting with Hellotax.

Some things could be less error-prone. Sometimes you get error messages. However, these are usually fixed quickly or you quickly get feedback on how to solve the problem.

Hello, Thank you for partnering with us and for taking the time to share your feedback! We appreciate it and we'll use it to improve our service. Best regards, hellotax

The portal is extremely easy to use. Once you connect it to your Amazon Seller account, all data is automatically fed through. For selling channel that are not connected, you can upload a spreadsheet.

Nothing really. It takes little time to learn the software and everything is quite self-explanatory.

Dear Andrea, We couldn't be happier about reading your kind words! It's great you enjoy the software functionality and appreciate our customer service. Looking forward to continue working with you for many years to come! Best regards, hellotax team

The software makes a really difficult VAT task, easy to mange. Especially when selling pan European.

Nothing, they managed everything so only pros if you ask me!

Hi Frank, Thank you very much for your appreciation, we are very happy to read your kind words and we'll do our best to keep the high standards. All the best, hellotax team

The price was one of the lowest when I was comparing them to the other options and they offered fiscal representation. I needed that as a non-EU business, so my options were limited.

- Letters from tax offices delivered after 6 months if at all. This leads to problems and fines escalating. - Mistakes are made with settings. This company for example did not take into account that in order to charge VAT to the destination country, you first need to either breach the distance selling threshold to that country or you need to inform the local tax office that you will lift the thresholds....

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