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HIPAA Compliance Software vs MasterControl Quality Excellence Comparison

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Overview

The Guard, by Compliancy Group, is a cloud-based HIPAA compliance software that helps compliance officers with security risk...

Category Leaders

MasterControl is an electronic quality management software (eQMS) system compliant with FDA regulations and ISO quality standards.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

13

5

4

3

2

1

11

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

95

5

4

3

2

1

52

36

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I now have a better understanding of HIPAA as well as my staff and have the confidence I have been looking for.
I found it to be very organized. It is time efficient and I appreciate that when it comes to things like this.
What I like most about this software was the ease of use and how fast we were able to implement this program into our medical practice.

Pros

It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.
The service offered by MasterControl has been excellent and system setup was easy thanks to a very good support. Customer Service team, as they responds quickly and offer good solutions.
The best part is the ease of integration for the different modules and the easy workflow plan.

Cons

Any issues that others had were due to user error.
There were only a few set backs that were due to user error, not the program.

Cons

Because of this struggle I have been creating reports in Power BI.
When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems.
A complete training compliance report is missing. We need to look 2 - 3 canned reports to get consolidated report.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features30
  • Access Controls/Permissions
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Bills of Material
  • Business Process Control
  • Change Management
  • Claims Management
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Security
  • Defect Tracking
  • Design Management
  • Digital Signature
  • Document Automation
  • Document Check-in / Check-out
  • Document Coding & Control
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Documentation Management
  • EMR/EHR
  • Electronic Signature
  • Email Alerts
  • Environmental Compliance
  • Equipment Management
  • FDA Compliance
  • Feedback Management
  • For Engineering Documents
  • For Healthcare
  • For Small Businesses
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • ISO Compliance
  • ISO Standards Management
  • Incident Management
  • Internal Controls Management
  • Inventory Management
  • Issue Tracking
  • Live Chat
  • MES
  • Maintenance Management
  • Material Requirements Planning
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Nonconformance Tracking
  • OSHA Compliance
  • Operational Risk Management
  • Order Management
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Periodic Review
  • Policy Training
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Product Data Management
  • Production Scheduling
  • Project Management
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Remediation Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Root Cause Analysis
  • Routing
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Scheduling
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Task Management
  • Traceability
  • Training Management
  • Vendor Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Workflow Management
  • Total features93
  • Access Controls/Permissions
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Bills of Material
  • Business Process Control
  • Change Management
  • Claims Management
  • Commenting/Notes
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Security
  • Defect Tracking
  • Design Management
  • Digital Signature
  • Document Automation
  • Document Check-in / Check-out
  • Document Coding & Control
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Documentation Management
  • EMR/EHR
  • Electronic Signature
  • Email Alerts
  • Environmental Compliance
  • Equipment Management
  • FDA Compliance
  • Feedback Management
  • For Engineering Documents
  • For Healthcare
  • For Small Businesses
  • Forms Management
  • Full Text Search
  • HIPAA Compliant
  • ISO Compliance
  • ISO Standards Management
  • Incident Management
  • Internal Controls Management
  • Inventory Management
  • Issue Tracking
  • Live Chat
  • MES
  • Maintenance Management
  • Material Requirements Planning
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Nonconformance Tracking
  • OSHA Compliance
  • Operational Risk Management
  • Order Management
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Periodic Review
  • Policy Training
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Product Data Management
  • Production Scheduling
  • Project Management
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Remediation Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Revision History
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Root Cause Analysis
  • Routing
  • Safety Management
  • Sarbanes-Oxley Compliance
  • Scheduling
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Task Management
  • Traceability
  • Training Management
  • Vendor Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations6
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

MasterControl Quality Management system

Reviewed 3 years ago

MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

Pros

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

Cons

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Paperless quest

Reviewed 3 years ago
Pros

This software has enabled us to transition away from paper-based serial processes to electronic, parallel processes. It has brought bushiness efficiencies and increased compliance.

Cons

There were so many benefits to our business when we brought in this software. But (understandably) there were growing pains to balance what it/is not configurable vs making changes to long held business processes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Great for Compliance

Reviewed 4 years ago
Pros

Easy to track compliance for FDA filings and saves cost and time

Cons

Make it easier to input files and other information needed

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

MasterControl _ A one stop solution for Document and Training Compliance

Reviewed 3 years ago
Pros

We like document and training modules. This software has reduced loads of paper and reduced the efforts of managing wet paper signatures. The tool is easy to handle with respect to Document Workflows, assigning trainings, , managing users etc.

Cons

A complete training compliance report is missing. We need to look 2 - 3 canned reports to get consolidated report.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

One-Stop-Shop

Reviewed 2 years ago
Pros

MasterControl is a great investment for mid-sized companies in the pharmaceutical industry. It allows us to maintain compliance via the pre-validated software. With larger companies having staff to manage a variety of documentation i.e. Procedures and Protocols, Testing Data, and Training; MasterControl allows smaller organizations to operate more efficiently.

Cons

To be honest, I have no cons regarding the software as we are still moving toward full implementation. I feel that MasterControl is staying ahead of us with innovation and development.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

MasterControl: Brings Excellence to Quality Management

Reviewed 4 years ago

Hands down the absolute best application support you will find!

Pros

Love the one stop shopping for pharmaceutical compliance. Love the document control module, the process module. We have the majority of all QMS within MasterControl. Their support team is the best in the business!

Cons

the new J-reports tools is not as intuitive as we would like, especially for the average user

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Mission Critical Quality Excellence

Reviewed 2 years ago

It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.

Pros

This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price. The support team is very responsive in accepting our suggestions for improvements.

Cons

Even though there is a lot of support, it can be time consuming and very labor intensive to integrate the many pieces needed to implement the entire solution. It is a bargain but still very pricey for a small company and this will eventually limit its market.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

MasterControl QMS review

Reviewed 4 years ago
Pros

I can automatically integrate all the information that I need on this software. I really like the web design also, it is very pleasing to look at.

Cons

A pricey software for a beginner user like me. Maybe try to make it more affordable for users who just got started and want to try this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

MasterControl Customer Support

Reviewed 2 years ago

I enjoy working with your Customer Support Team during migrations, and for all other day to day interactions.

Pros

The software is validated which ensures data integrity. This is critical for us.

Cons

Our Users sometimes voice the software is not user friendly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

No more paper systems!

Reviewed 2 years ago

The software makes for a transition from a paper based system relatively easy. You can tell that when it was designed that they considered how the customer would transition from their paper system so there are many options on how to handle the transition to meet your quality/regulatory/documentation needs.

Pros

The level of configuration options that the software offers.

Cons

Learning to use the software can be tricky. You might think you understand certain parts but there are quirks that you have to get used to.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Best Document Control Software out there

Reviewed 3 years ago

Keeping up with regulations on documentation is simplified with Master Control.

Pros

The software makes external auditing fast and streamlined. Master Control is the way to keep all your records, files, and your quality management documentation organized.

Cons

The nature of the software can be overwhelming to a new user.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MasterControl Quality Excellence

Leader in Document Control Systems

Reviewed 3 years ago

The ability to keep all documents in one location with visibility being managed by rights in the system reduces the concerns in our previous paper-based system. Also the approval process being electronic reduces delays from those out of town who can now sign wherever they are.

Pros

The configuration abilities that allow you to make adjustments that apply most directly to your company.

Cons

The implementation of the software wasn't as clear and smooth as we needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Good product for file storage

Reviewed 2 years ago

The software is very good for viewing files and even taking tests that are stored for employees to take.

Pros

This product is good for storage and organization of important files that can be viewed by employees who enter their usernames and passwords.

Cons

This software is very effective and the only major flaw is the cost of the service. A lower price would be very beneficial.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Very Useful Tip

Reviewed 2 years ago

Absolutely love using MasterControl. We did have a different filing document system but this works so much better.

Pros

I love how organized the software is and how easy it is to find documents.

Cons

We have documents numbered as such LLL-LLL-L-NNNN and won't pull up if typed in the top navigational bar.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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MasterControl Quality Excellence

Document Control Paradise

Reviewed 8 months ago

MasterControl overall has been a really great software. I feel confident that we are exceeding our document and quality management expectations in the food industry.

Pros

The software as an end-user especially the basic viewer is so easy to use and implement. MasterControl is the Lamborghini of Quality Managements Systems. I've used several of them and this is the only one that has everything you need to implement a fully digital software and meet all of CFR 11 requirements.

Cons

The implementation for the majority of the modules is long, this may be due to Covid 19.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Diligent and Reliable system

Reviewed 4 years ago
Pros

I really like that it is so easy to use and that it is reliable. Getting audited a lot, it is important to have a system that is robust and takes care of all your documents. The support is a big component about why it is reliable. They are always available to troubleshoot in times of need

Cons

A lot of patches, but like any software that is normal. They do a great job in getting bugs fixed quickly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Great one stop shop for a majority of solution

Reviewed 2 years ago

It is a great, user friendly and easy to use software... Having different modules really helps in using a single platform for all the GMP requirements.

Pros

The best part is the ease of integration for the different modules and the easy workflow plan

Cons

Troubleshooting some background issues require an expertise which sometimes hampers timelines

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

The Best Software for Document Management

Reviewed 2 years ago

The document and Training management is excellent and easy to configure, deploy and implement.

Pros

The Collaboration is the best part of document module and workflow customization is simple and easy and any given document.

Cons

The cost of the software for is bit too expensive, specially with the user license. The cost of customer support is high.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Great solution for many

Reviewed 2 years ago
Pros

It is intuitive and easy to use. I like that I can access multiple Quality solutions from one platform.

Cons

The software goes through quarterly updates which are great for continuous improvement but I wish I understood more about each upgrade from a technical side.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

MasterControl

Reviewed 6 months ago
Pros

The software has a slight learning curve, but once you get used to the environment the ease of use for daily activities is great.

Cons

I dislike the cloud based solution, which is reliant on AWS servers. The price is a little steep for what is offered, but this is offset with incredible customer support

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

A great company with an even better product.

Reviewed 4 years ago
Pros

There are so many different options you can choose to utilize to whatever best fits your company's needs. It's also great, because the different products can "communicate" with one another to pull information from one area to another. It saves our company so much time. Not to mention every time we have implemented a new product, it has been such a great experience. I know sometimes it can be stressful, but MC does such a great job at making the process as easy as possible. I truly can't say enough great things about the software of the company.

Cons

This isn't necessarily a software issue, we are hopefully upgrading to the cloud and we will have the new reporting system that we don't have now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

MasterControl Document Management

Reviewed 7 months ago
Pros

The ability to create dynamic document approval routes was the most appealing. The interface is simple enough that if another person needs to be added to a document review or approval it is similar to adding them into an email string. We were able to create all of the document types that we wanted along with our desired document numbering without any special changes needed to the software. The software seems to have been designed with flexibility in mind.

Cons

The ability to group a large amount of similar documents into a single interface is available, through a feature called Explorer, but it requires the user to log in to the system. In our situation, users were accustomed to a webpage that could be used without needing to log in and open several menus to get to their desired document. Our desired interface was still possible but it required developing our own system to integrate with MasterControl.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Quality Changes Everything

Reviewed 2 years ago

We are currently upgrading from and older version of MasterControl to their new cloud based offering and the updates to the training module will make keeping track of employees training status much quicker and easier.

Pros

The user interface makes this software so much easier to use than others that I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl

Cons

There are a couple of areas where we would like to hide or remove buttons so that they don't confuse the end user, but I'm sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MasterControl Quality Excellence

Over 20 years, I have implemented this software at 4 companies. It is good value for the value added.

Reviewed 5 years ago
Pros

Good security. Cloud based. Mobile access. Variety of modules within one software; Document Control, Audit, Supplier, Bill of Materials, Electronic Forms. Custom Forms, Reports, Training and more. Development listens to our ideas for improvement. Huge time saver.

Cons

Depending on number of modules used, could be more user friendly. They are working on this. Validation is timely. New validation risk based process is due soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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MasterControl Quality Excellence logo

MasterControl Quality Excellence

Great Document Control System for Developed Companies

Reviewed 4 years ago
Pros

I like that this software can be custom tailored to fit your organization. There are also options to add other modules that all link to each other so it is easy to add on features if needed. Keeps track of all users training records

Cons

Not the most user friendly for people who lack computer skills and technical proficiency. Very expensive