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HITRUST Assessment XChange Reviews

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6 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shields feedback

Reviewed 3 months ago

Great service for us, and ability to leap frog forward to build our vendor management program.

Pros

Great tool with simple portal capability that is easy to use.

Cons

We really woul like to see the ability to download the IRQ and HAX for a vendor.

Vendor response

Derek, thank you for your review! We are glad to hear the XChange has helped you leapfrog forward in building your vendor management program. Thank you for the helpful feedback regarding the ability to download reports. The XChange currently allows the download of IRQ results, and we will pass on your request for a report download capability to our product development team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wellforce Review

Reviewed 3 months ago

Using HAX has allowed us to enhance our Third Party Risk Management program without the need to add additional staff, since HITRUST is managing the vendor assessment process for us.

Pros

Standardized model for calculating both Inherent Risk and Residual Risk of vendors that uses the HITRUST framework for measurement. The ability to determine the level of assessment required for a vendor from a Rapid Assessment up to HITRUST CSF Certification. Vendors may already exist on the XChange which minimizes the assessment time.

Cons

As an early adopter of the platform, we worked with HITRUST to build out features most notability on various status updates. The reporting features are still in development, but API's can be used to integrate with GRC tools to support individual reporting needs.

Vendor response

Brian, we are pleased to hear the XChange has helped you enhance your Third-Party Risk Management program in an efficient manner. We want to thank you and your team for being early adopters of the XChange and helping guide the product development.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cone Health

Reviewed a month ago

The product is effective in managing our vendor management program. Initially there were some challenges on how to approach the whole process but we worked together to identity the appropriate vendors and start small until we had a handle on the process.

Pros

For me, just having a score associated with a vendor is key. Both through IRQ and Rapid Assessment. Plus the ability to export the Rapid results so they are actionable. Our customer success team has been great and provided us direction and guidance. I know that is not software specific but they help us navigate the software effectively.

Cons

I would like to see more executive level reporting and more ability to create ad hoc reporting. For our internal business owners, some of the IRQ questions are challenging. They are worded in ways that can, in some cases, cause the end user to be unclear on how to answer.

Vendor response

Michael, we appreciate your review. Based on valuable input from customers like you, our team has recently deployed an enhanced reporting module. We are working on further innovation with new data visualization and more customized ad hoc capabilities.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great solution to assist in our third-party risk management security assessments!

Reviewed 3 months ago

Great experience, the staff and support are awesome and have had no issues with the overall program.

Pros

The ease of use is wonderful, easy to navigate console, and great overall workflow process.

Cons

Allow offline downloads for questionnaires would be a good feature.

Vendor response

Victor, it's great to hear you are pleased with your experience with the XChange. We appreciate your positive review and helpful feedback regarding the offline downloads for questionnaires. The full results of the IRQ and the Gaps and Not Applicable sections of the Rapid Assessment are currently available for download. We have passed on the request for additional report download functionality to our product development team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TPRM Done Correctly and Inexpensively

Reviewed 3 months ago

TPRM is a full time job when performed properly. HITRUSTAX does it for me and does it well, freeing up my resources for other responsibilities and projects.

Pros

White glove setup, ability to customize to our requirements and wishes, diligent yet polite and professional follow up with my managed vendors, and the price. We are also HITRUST certified, so is nice that HITRUSTAX is under the same umbrella. We KNOW our TPRM partner is familiar with our compliance framework.

Cons

The portal is still maturing, but that can also be a strength because we are helping to polish the final product and get enhancements fairly quickly.

Vendor response

Chris, it is great to hear the XChange is helping with your third-party risk management efforts! We appreciate you and your team's contributions to the product innovation efforts. Thank you for the positive review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficient and simplistic

Reviewed 3 months ago
Pros

A condensed effective questionnaire that gives assurance of the vendors security program.

Cons

Inability to export full report for record keeping purpose.

Vendor response

Willie, we appreciate your positive review! Thank you for your helpful feedback regarding the ability to export full reports for record-keeping purposes. This request has been passed on to our product development team.

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