HR Hero vs ADP Comprehensive Services Comparison

When I am able to find what I am looking fo it is very good information

It is not user friendly and I find it difficult to view and retrieve information

Hi Andrell, Thanks for taking the time to leave a review. We are constantly looking for ways to improve our product. We would love to speak with you further, please email us at marketing@blr.com, so we can set up a time to connect.

HR Hero is like having an HR compliance guru in your pocket. It is a valuable resource, with comprehensive templates, articles and sample policies, all of which are customizable. The Handbook builder is intuitive and easy to use. We also subscribe to their Employment Law Letter for our state, and it is invaluable and a great tool to use to train supervisors!

I cannot think of anything! It is easy to use and has the information we need. I just love that it alerts us when a law has changed and our policy might need updating.

Hello HR Hero User, thank you for your response, it is highly valued. We will be sure to review the concerns you listed.

Ease of navigation and use of ADP for obtaining data on employees. I like the help option to look up information.

Getting timed out after short periods of log in time and pulling reports are not easy. I struggle with creating and pulling reports.

Hi Karen, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP! Please reach out to me directly at will.blalock@adp.com and I can assist you with creating and pulling reports. Thanks!

I love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient.

Some reports could be named more clearly but there is nothing that I dislike!

Hi Jessica, thanks for leaving us such a wonderful review. We are so glad to hear from one of our amazing Ambassadors and we are thrilled that you have loved your experience; our staff will definitely be happy to read what you wrote. We look forward to a continued partnership for years to come!

I love HR Comp Services! It is so nice to have someone to bounce ideas off of and ask questions when you are the only HR practioner in a company.

Implementation and Payroll Comp Services were a little rocky. I felt like our implementation was rushed and had a bad experience with my first payroll consultant. I was recently given a new payroll consultant and he is great! I am very happy that ADP made a switch for me.

Hi Meagan, thank you so much for the great review! We are so glad to hear that you've had a fantastic experience after implementation. We look forward to a continued partnership! If you're interested, we think you may be a great potential fit for our reference program! This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley

One-stop, almost all inclusive services to meet HR needs.

Challenging implementation. Process was oversold for the uniqueness of our business.

Hi Karen, thank you for providing a review of ADP Comprehensive Services. We're proud of easy to use software and so happy you love it, too!

I was new to HR and they were very helpful

Sometimes some of the representatives don't know how to help me

Full suite in one portal for payroll, HR, recruiting, and onboarding.

Nothing at this point in time. Will evaluate ongoing.

Hi Michael, we are so glad to hear that you've had a great experience so far! We hope that you continue to have a great support team and we look forward to a long term partnership in the future. Please reach out if you need anything. Thanks!

The navigation is fairly simple for different areas needed of HR

Custom Reporting is difficult and you must create a ticket in order to receive customer service

Innovation and comprehensive resources are vital to success. Has taken the place of multiple previous resources.

The backup customer service representatives are not always as knowledgable about the system and support needed as our regular reps are.

Hi Bobbi Jo, thank you for taking the time to leave this great review! We are so glad to hear that you are enjoying the services and product overall, and that it's been vital to success. We look forward to a continued partnership! If you are interested, we think you may be a great fit for our reference program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley

It offers the full package for Payroll and HR services with almost unlimited options of tailoring to the companies needs. It works well when everything is set up and makes payroll and HR much easier to manage

It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that randomly appear.

All-in-one service solution for popular HR administrative services, payroll, and talent recruiting.

Entry level staff CONSTANTLY has an issue clocking into the system, which requires their Supervisor to manually adjust each punch. On average with my last employer, I was correcting 80 missed or incorrect punches per two week period for 9 employees. HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information. Very easy to 'file" for FMLA, but after that initial phone call, no one knows what's going on. The frontline staff answering the phone tries their best to interpret the information to provide updates, but the "back office" is elusive and does not speak with customers or offer assistance to frontline staff that is trying to explain status information for leave cases. I had to eventually start recording my calls to ensure my internal HR department had a record of the horrible service my previous employe is probably paying close to a 1M per year.

Hi Matt, I'm sorry to hear about your experience with ADP. I would be happy to connect with you an ADP representative who can meet with you to improve the experience. Please contact me at will.blalock@adp.com

I like that it is a one stop shop for all things Payroll and HR.

Sometimes I do encounter long hold times, but other than that really great!

I like that we can intergrade different functions for different departments in on HR system.

I don't like when the updates reject certain functions or don't keep information needed.

Hi Kyla. Thanks for taking the time to review Comprehensive Services. We know it takes time and we appreciate your effort. We're so glad you've had a great experience overall! We appreciate your business and value your feedback.  

The software allows for support when you need it and still lets you remain in control, pull the reports you need for your business and proceed with the facets you need.

The change from a lower version to a more robust version can be challenging with this software. It's important to stay ahead of that curve.

Hi, thank you for providing a review of ADP Comprehensive Services. We love hearing about your experience!

Full integration of HR Disciplines into one HRIS platform as a consistent, efficient, national communication tool!

Still many opportunities exist to Share and Document Best Practices of modules, reports and learning how other clients have customized or developed paperless efficiencies.

Hi Laurie, thank for being such a valued client of ADP Comprehensive Services! We appreciate your review and look forward to continuing to serve you.

Easy to use and reliable. Plus the customer service group is amazing!

Occasional system glitches but the service team is always quick to assist.

Hi Alexandra, Thank you so much for taking the time to provide a review! We are happy you enjoy the service experience so much. That's what we pride ourselves on. Have a great day!

We have a single access point for several HR functions such as time tracking, expense reports, and payslips.

The interface always requires several clicks to get anywhere, and it is a bit redundant and unintuitive - perhaps due to the way our HR set the system up. Accessing it and filling out data feels like a chore.

Thank you for your review! We appreciate your business. Have a great day!

This software is wonderful for managing multiple different avenues of HR functions. From payroll to benefits, it’s extremely comprehensive.

I struggled with getting quick fixes to issues that we came up against at the store. Calling customer support usually required a decent amount of time to troubleshoot before a resolution was achieved.

Thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP!

It is User friendly, it streamlines complex HR tasks making payroll process, benefits and reporting a lot easier.

The one thing I did not like was that they do not provide IT team come to our location to set up the clocks the assistance was done only via phone and it was time consuming and inconvenient.

Inuitive and easy for employees to use to keep track of HR related items like sick days/vacation etc

Anything I originally disliked about the software has since been updated.

Hi Libby,, thank you for taking the time to provide a review of ADP Comprehensive Services. We appreciate your business and loyalty to ADP!

That it entails all HR aspects. Love that everything you need to know is a click or two away.

The implementation falls short of the expectations. No true guidance is given. It is up to the implementer to make the decision, but what if we don't know how we want to set up the feature.

Hi Angelica, Thank you so much for the review! We appreciate your business!

End of year processing is easy and convenient for admins and employees.

Systems don't flow as they should between HR, Benefits and Payroll. Reporting functionality should be more simplified. Trying to find invoices should be all in one place.

Hi Holly, thank you so much for the review! We're glad you find the year processing easy and user friendly. We will pass on your feedback regarding the flow between the systems, this is helpful feedback. We're glad that you've had a good experience overall and we look forward to continuing our partnership!

I like ADP Comprehensive Services because it has a lot of features/modules (HR, Payroll, Tax, WGPS, GLI, Reporting that is essential in employee management.

Some of the management reports, I don't have visibility when it gets imported to 3rd party vendor so when there's an issue, I'm unable to identify and resolve.

Hi Phuoug, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We appreciate the feedback and value your business. If you need any further assistance with reporting visibility, please reach out to your rep and they can direct you to the right team!

What I liked most about ADP Comprehensive Services was its integration of various HR functions into one platform, which helps simplify tasks. Customer support is generally responsive.

What I liked least about ADP Comprehensive Services was the disruption caused during the implementation phase. While changes were made in the background, our team was not notified, leading to interruptions in our daily operations. When we inquired about these disruptions, there was a lack of accountability and communication.

Hi Alanna. We appreciate the detailed review! We are glad to hear that you've enkoyed how the platform integrates well and helps you simplify tasks. We try our best to be transparent and communicate all changes, we will pass this feedback onto our team.

One of the standout aspects of ADP Comprehensive Services is their seamless integration of various HR functions into a single, cohesive platform. This integration has significantly streamlined our payroll processing, benefits administration, and talent management tasks. The user-friendly interface ensures that both HR professionals and employees can navigate the system with ease, making administrative tasks much less cumbersome

While ADP Comprehensive Services offers many benefits, there are a few areas where I felt improvements could be made. One of the primary concerns was the platform’s complexity in certain features. Despite its broad range of functionalities, some aspects of the system can be quite intricate to navigate, especially for new users. This complexity occasionally leads to longer learning curves and can be a bit overwhelming for HR teams who are not as tech-savvy. Additionally, while ADP’s customer support is generally responsive, there were instances where resolving issues took longer than expected

It has helped me to automate nearly every backend HR process which has helped me with bandwidth and saved on needing to hire additional headcount.

Nothing really. It has been such a critical tool for us.

Hi Cory, thank you so much for the review! It's so great to hear from one of our amazing Ambassadors! We are glad to hear that ADP continues to save you bandwidth and headcount. We look forward to a continued partnership for years to come. Please don't hesitate reach out if you need anything!