Invoice Ninja Reviews - Page 3

This software used to b excellent for invoicing and keeping up to speed with customers information and I would recommend it

The software has changed and you cannot access historical customers information without being held to ransom to pay for upgrades or not get your information

Hi There! We apologize for any delay in customer service - we have offices across 2 continents/time zones to ensure [almost] 24/7 hour support.

I went with the hosted paid version, which allows me to include my logo and custom number my invoices. I can keep a simple product list for filling in my invoices, and accept payments with Stripe. Clients have had no problem paying their invoices since I started in January 2017.

I wish it accepted both Stripe and PayPal, but I haven't figured that out. Occasionally it hangs for a bit after creating a new client but doesnt freeze anywhere else. The reports are useful, but the Tax Rate one doesn't include the client's name, only invoice numbers and from what I can tell it is in first name order when I look the numbers up.

Thanks for your review! Feel free to email us if you'd like help setting up PayPal along with Stripe or if you experience any software issues. We'll make sure to add the client name to the tax report in our next release.

When I started to use Invoice Ninja, I didn't know all the options and possibilities nevertheless the opensource version was quick to install. During my updates and using the program I started to love the program and started exploring all features. All my yearly and monthly invoices are sent automatically and time registration is done with a breeze.

The only Con is that in the community version is not a update the software button. The update process in itself is simple (overwriting all files with the updates files) it could be easier.

Thank you for your excellent review! Agreed, we hope to improve the selfhost update process in the future.

every feature works and is easy to configure, it is reliable and works with so many payment gateways! The tech team really keeps up with hard to find features such as client signature on PDF invoice! that one alone is very hard to find in almost any other software without a lot of work to implement. It's mobile friendly with no CSS modifications required.

can't think of anything I don't like about it

Above every other great part of this program I am very please with it's simplistic interface. -documents attached to e-mail and pdf -mobile app just as clean as the web interface -diverse payment gateways -2FA security (never thought I would use this but they made this very easy) -variety of from free to paying solutions with a few added benefits to each -exports as needed

when I find some I'll have to come back and fill this in.

It is something I can afford and it does all I need to operate the business.

Sometimes it glitches between or in updates and I need higher support.

Thank you for your great review and constructive feedback!

Free tier is great for creating invoices. Even the top tier is cost effective for Freelancers or Small Businesses who need the extra features. Always being updated, it is open source so if you want to assist or add your own features you can do what you want.

Could use a time-tracking feature, especially if it is aimed towards freelancers who are wanting to bill their time.

Thank you for your extremely kind review! We agree entirely, we're working to improve our time tracking in an upcoming release: https://trello.com/c/9t8vEOWp/33-added-time-tracker

Easy to setup and use out of the box. Lots of information if you need help. Can create multiple companies and multiple users.

The invoice preview wasn't working for me by default. I had to download every invoice to just see what I was sending. I googled a small and simple fix. I just had to disable a setting and previews worked as expected.

Thank you for your great review! We appreciate your kind words and having you on board, thank you! If you have any questions, we're at your service!

We recently started using InvoiceNinja for our tax accounting and invoicing. - Our major headache of generating invoices manually was solved by InvoiceNinja as the whole process is fairly automatic once set up. - The free version was extremely useful as all the critical functions were readily available and we performed adequate testing before implementing it. - Tax rate settings were easy to set up, as it is complicated to set up all the Indian CGST, SGST and IGST tax slabs. - PDF creation is another feature that was the deciding factor. - We also had the option for charging gateway fees that we set up to offset transaction fees charged by RazorPay. - The best thing is that its interface was easy to learn and we also set up automations linked with it.

- Navigation is bulky and confusing, could have been made better. - There are glitches present and you need customar support to fix them. - Recurring invoices are hard to set up. That's pretty much it.

Thank you for your great review! We appreciate your kind words and your important feedback about UI! We are always working to improve and have a MAJOR UI/UX update coming soon!

Excellent product, the support its awesome. My experience in general its very grateful, tried several invoices system but this has just what I need. Thanks Invoice Ninja for this excellent product. A Happy client!... Happy Days!

No cons were added to this review

Thank you for your generous review!

I use the self hosted version! 1) Very simple to install 2) Very simple to update 3) Very fast interface with direct preview of the invoice 4) Very comfortable api

The Invoice Design is very minimalistic/simple. There a not options like indent positions or subtotal of lines. There is no option to assign the "payment" method to the invoice.

Very quick to load and double check what is going on with respect to invoices so you don't need to have the software open all the time.

If you come from an accounting background some of the reports are unconventional. For instance the Statement only shows outstanding items and not a full audit trail.

Thanks for your excellent review! We appreciate the feedback, in a recent release we've added additional settings to the client statement. We plan to continue to improve the reports in general.

Ease of use. Feature-rich functionalities. Able to handle a wide array of client details. Great community. Excellent customer service.

As I have been using this software over the past year I have yet to come across something that was problematic.

Fabulous review! Thank you very much for your kind words! In the future, if you think of any features of functionality that you would like to see built, let us know! Thanks again!

ease of integration with stripe. Ability to add additional documents to payment page. Multi User Ability Multi Currency Mutli Project within 1 acccount

No cons were added to this review

Thank you for taking the time to write a review, it's very much appreciated! Please be in touch if there are specific features you'd like to see added.

I love that it is web-based. Also, it's a plus that it is open-source. It has got really useful features. I love that I can use it for CRM, invoicing and quotes. Clients also get their own invoice-payment dashboard too.

The only downside I could think of is there is no easy way to manually do curency conversion. They have an automated conversion, which works well. But, when I'm paid in a foreign currency, I need to use the currency conversion information from a different source. As far as I can tell, there isn't an easy way to do it custom like that.

Thank you for your support & fabulous review! We very much appreciate it!!!

-Easy to use - All the features and then some - GREAT support - Continuous updates - Fast - Mobile App - Cheap to run

- Updating can be a hassle sometimes but support makes it up big time - I can't really thing if something more... ( 10char min :P )

Thanks for the amazing review! If you haven't already you may want to try using this shell script to auto-update the self-host version of the app: https://pastebin.com/j657uv9A

It accomplishes a task (automatic, variable-sum, bank drafts) that few services can do (and those that can do it for materially more cost). It works quite well on all my devices, you can integrate it with nearly anything at this point...

The UX is a little wonky sometimes. More clicks/loading than should be needed to do some tasks (related to manual record entry is where I've seen it the most).

Thank you for your review! We're constantly working to refine the UX to optimize as many use cases as possible. If you could email us with specific workflows which take more clicks than needed it would be very helpful to us. We'll review and attempt to fix where possible.

Integrates with basically every payment processor Ease of use is through the roof Plenty of documentation and forum support

I really REALLY wish I could manage project expenditures without charging them to the client. It would be amazing if I could allocate money to my freelancers within this dashboard

Thank you for your review! Feel free to email us at contact@invoiceninja.com for help working out a solution to track expenditures, maybe you could use vendors/expenses?

10 out of 10. Easy to use, good user interface and overall great system. All invoicing options are available. 100% working and reliable.

This is only on a selfhosted system: Automatic backup options are only possible with knowledge of SQL. You can export settings and data by hand but you cant do it automatically .

AMAZING REVIEW! Thank you so much for taking the time to give such incredible feedback! WE appreciate it!

Very easy to use Clean and straight forward Simple, with fundamental features Customize invoice capability

The only thing that took me a while to figure out was how to customize the invoice layout the way I needed. I had pre-printed invoices so I needed each field to be printed in the proper spot.

Fantastic review, thank you very much! We're so glad that you like the platform, and of you need any assistance in formatting your invoice designs please let us know! Thanks again!

It has all the tools to start a small business

It is easy to outgrow the functionalities of the product

its simple to use has helpful info for linking online payment processors to it, very user friendly on the customer's end

you can not link one person to multiple companies but I think they are fixing this in V5 so it will soon be a none issue

Thank you for your great review & support!

pretty much everything and it is an active project!!

not to much. I like it all!!.

FANTASTIC REVIEW! Thank you very much for your supportive words and great feedback!