I find Kashflow a mixed bag. In some ways, it's a good system and works well when everything is perfect. If you suddenly need to change something, however, prepare to get frustrated (no doubt you will at some point and good luck not messing your accounts up!). Charging for their basic tutorials on how to use the software to avoid messing things up will cost you on top of the monthly subscription you're paying. This reason alone, I feel their not customer centric and am personally moving to another system due to this.
Kashflow can generate some nice reports and it looks fairly appealing. Straight forward to set up in some ways. Support is ok, can be a mixed bag.
A bit un-intuitive, unable to open links in new windows for some things which mean you have to keep re-running a report to work through each item in a list rather than quickly skip forwards and backward (Kashflow also forgets which dates you had selected so you have to re-select both dates every time!). Unclear in places Tutorials to learn the software are paid for those who are already subscribed, this is unforgivable. What kind of company charges their subscription paying customers to learn the software they pay for?? Kashflow feels like a strange mix between last gen software (and the frustrations that came with it) along with new gen (clean-ish interface). The whole package doesn't feel polished or finished. Things like importing bank files will lead to duplicates without warning, Kashflow won't bother to check if any items are dupes. There goes the rest of your month manually removing all the duplicate items! Support will say it can only be done manually, can you tell it happened to me?
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering KashFlow
Make sure it's right for you, it's not bad - in fact there are lots of things to like but overall I'd look into other options before making a concrete decision on Kashflow. The whole paying to get access to their tutorials was the final straw for me.
If you need to upload actual or older bank statements you'll have a nasty surprise. Also, the customer service is quiet most of the time, no matter your issues. Stay away!
Have used Sage for twenty years we looked at all the online - We tested all the other systems and Kashflow was the quickest to set up the easiest to use. Although customer support is by email its very quick so why wasted hours on a phone. They also offer a discount at http://kf.cm/LrG3g1
invoices, statements and reminder letters all by email. Payroll can be included. Simple to set up. Quick Support via email - you can be working on the items instead of hanging on the end if a phone and then you also have a clear answer which you can refer to in the future Value for money No long Term Contract
Last time I checked I could not include the supplies invoice number of the payment remittence advice.
Time used: 1-2 years
Hi there - thanks for your invaluable review. Enjoy the product!
So badly written I could cry. The amount of times I have to switch screens to do simple job involving the same customer account is incredible. As someone else has said you waste so much time. I wish I'd bought another package. Also, there are very few software updates so I don't see these problems being sorted any time soon. Avoid, for your own sake avoid!
Kashflow lauched bank feeds and I thought great. I signed up on my Barclaycard and imported using the steps highlighted in software. The system amended all my transaction for 7 months to negative. I sent details to Kashflow who advised the bank feeds is not support, issues are with yodal so there his nothing they can do. Its there service they are offering. I would avoid using bank feeds as well as Kashflow as the support on this new enhancement they have offered is shocking.
Their support is only by e-mail. The problem is when they don't know the solution. They simply cut and paste the same standard reply back. Even though it's incorrect. They will not admit if they don't know. So it waists so much time. I’m 4 days into a simply request and still not solution. So it may be cheap, but it’s false economy as it’s waists so much time. Data also take more time to enter than any other package we’ve used. You can’t steam in bank data etiher.
It's inexpensive. It's in the cloud.
E-amil support can take up a lot of time. Slow at entering data. No Bank streaming. KashFlow have a habbit of stringing you along.
Hi there! So sorry you didn't have a good support experience. The team is definitely not only email based, and if this has been your experience then we'd love a chance to rectify it. Some goods news for you is that we are in the advanced stage of developing a bank feed service, which will save a lot of time in data entry and much more!
We have used Kashflow for our business for many years and will continue to do so, simply because there is nothing that touches it for ease of use, stability and reliability.
Integrates with all of our other software and can be automated saving valuable time all round. Updates keep the program current and there is you can tell a concerted effort to improve on what is already a great piece of kit.
We have yet to find any negative points to using this software - hey even our accountant likes it!
Kashflow has helped me enormously in my business... I'm not an expert on book-keeping, but the day to day interface is so easy. I used to struggle to keep on top of accounts, panicking at the end of each quarter, but now all the information is easily at hand.
I would highly recommend Kashflow to any small business that wants an intuitive, reliable and well supported book keeping solution. I have used Kashflow for many years, and seen their evolution as they have really listened to what their customers want.
I am very happy with Kashflow. Easy to set up and use but sophisticated enough to cope with everything a typical small business might want. I particularly like the PayPal integration and the more integration that happens, the better as far as I am concerned. Being able to access accounting data from anywhere and even better allowing your accountant to access it has been a tremendous timesaver. I also like the automated back-ups and the ability to switch easily between the accounts of multiple businesses. They even reduced the price to a level where it could not become an issue.
Ease of set-up and use Your accountant and you can easily get access to the original data from anywhere Good handling of multiple sets of accounts OK Reports Integration with other systems Reasonably priced
Does not automatically integrate with everything I want it to (yet!) Standard reporting is adequate rather than extensive Can't think of anything else
KashFlow is definitely for the small business owner that has no accountancy knowledge. Everything is so straight foward, and when you do have a problem all you do is raise a support ticket, which then gets answered in no time at all (I got mine answered in 6 minutes). It also allows me to track all customers and the cost of sales along with producing invoices. You can also email the invoice with a PayPal or Credit Card button so you can get paid quicker.
After wrestling with Sage for a few years, too complicated for the sole trader etc, KashFlow is ideal as long as one realises it is not a final accounts package. It is a very simple and easy to use book keeping programme. A business will still need to employ an accountant for end of year purposes, but at least the information is presented in the correct format, ultimately saving one's hard earn cash ending up in the hands of the accountancy profession....
Very easy to learn and use. Data is stored on their own secure servers. Mistakes can be easily corrected unlike on most accountancy packages.
Changing between screens can be slow on some occcassions as the programme is not on personal computer.
KashFlow Software is what it says on the tin.. Easy to use without any accounting jargon! Ive been using the system for well over 6 months now and can't stress how much its made my processes more streemline. I have an iPad and when a sale has been made, I bring up KashFlow and ping over an invoice with a Pay Now link and thats it!! The most important or the best thing I love about the system is that fact that I can track how much I've spent on advertising against how much revenue its made. So I instantly know what works and what isn't working.
Simple - no software to install, can access from anywhere and the website features upgraded instantly. Nice job Duane!
This is a shining light in the world of business services. This is what every service should be like. Simple, reliable, gets the job done - but also the team is in the same country and when you need help you get it in plain English and quickly.
It doesn't come with a free bottle of wine? .....
Time used: 1-2 years
Likelihood to recommend
Time used: 1-2 years
The following testimonials have been provided by KashFlow Software.
KashFlow makes paperwork so much easier to track and compile even for my world wide sales! It's so comprehensive I no longer need a bookkeeper. It saves me a lot of time for a very reasonable cost. This accounting software is a great asset to my rapidly growing business.Satcatcher
KashFlow has really changed how I manage my business. I have more control over what payments have come in and left my business account. It really has made my business more organised. What I love about using KashFlow is its ease of use, but more importantly, when you have a suggestion for improvement, it's acted upon and implemented within days, sometimes hours! I'd recommend this accounting software to any small business.dcronian