Kount Features

Kount

eCommerce fraud detection & prevention

4.7/5 (67 reviews)

Competitor Feature Comparison

AI/Machine Learning
API
Access Management
Activity Monitoring
Alerts/Notifications
Anomaly Detection
Assessment Management
Audit Management
Audit Trail
Check Fraud Detection
Compliance Management
Custom Fraud Rules
Customer Accounts
Dashboard
Data Discovery
Deep Learning
Financial Transaction Approval
For Banking
For Insurance Industry
For eCommerce
Fraud Detection
Internal Fraud Monitoring
ML Algorithm Library
Mobile Access
Model Training
Monitoring
PSD2 Compliant
Payment Fraud Prevention
Policy Management
Predictive Analytics
Predictive Modeling
Real Time Analytics
Real Time Data
Real Time Monitoring
Real-time Alerts
Real-time Updates
Reporting/Analytics
Response Management
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Statistical Modeling
Third Party Integrations
Threat Intelligence
Two-Factor Authentication
Visualization
Workflow Management
Visit WebsiteCompare App
AI/Machine Learning
API
Access Management
Activity Monitoring
Alerts/Notifications
Anomaly Detection
Assessment Management
Audit Management
Audit Trail
Check Fraud Detection
Compliance Management
Custom Fraud Rules
Customer Accounts
Dashboard
Data Discovery
Deep Learning
Financial Transaction Approval
For Banking
For Insurance Industry
For eCommerce
Fraud Detection
Internal Fraud Monitoring
ML Algorithm Library
Mobile Access
Model Training
Monitoring
PSD2 Compliant
Payment Fraud Prevention
Policy Management
Predictive Analytics
Predictive Modeling
Real Time Analytics
Real Time Data
Real Time Monitoring
Real-time Alerts
Real-time Updates
Reporting/Analytics
Response Management
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Statistical Modeling
Third Party Integrations
Threat Intelligence
Two-Factor Authentication
Visualization
Workflow Management
Visit WebsiteCompare App
AI/Machine Learning
API
Access Management
Activity Monitoring
Alerts/Notifications
Anomaly Detection
Assessment Management
Audit Management
Audit Trail
Check Fraud Detection
Compliance Management
Custom Fraud Rules
Customer Accounts
Dashboard
Data Discovery
Deep Learning
Financial Transaction Approval
For Banking
For Insurance Industry
For eCommerce
Fraud Detection
Internal Fraud Monitoring
ML Algorithm Library
Mobile Access
Model Training
Monitoring
PSD2 Compliant
Payment Fraud Prevention
Policy Management
Predictive Analytics
Predictive Modeling
Real Time Analytics
Real Time Data
Real Time Monitoring
Real-time Alerts
Real-time Updates
Reporting/Analytics
Response Management
Risk Assessment
Risk Management
Risk Reporting
Risk Scoring
Statistical Modeling
Third Party Integrations
Threat Intelligence
Two-Factor Authentication
Visualization
Workflow Management
Visit WebsiteCompare App

Kount Feature Reviews

25 reviewers had the following to say about Kount's features:

Anonymous
(Tobacco company, 201-500 employees)

Easy to Integrate and Maintain!

2019-01-08

The business rules management feature is critical to our business in order to control what transactions we want to review or approve, and it allows our business to react quickly to changes that are required throughout the process.

Pros

Our support contact seems to always be available, and watches over our account for ways to improve and save costs.

Cons

Creating business rules can be intimidating for someone who is not used to a very detailed interface. Additionally, creating reports takes a bit of practice, but once you get the hang of it, it becomes easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Internet company, 51-200 employees)

Great tool for fraud risk management

2019-04-13

Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing transactions

Pros

As soon as we started using the program, it became one of favorites: it was very easy to learn to use it and it showed the right amount of information on the dashboard. Kount not only gives you the usual information (location, attempts, score) but you also see all the linked transactions by different parameters (email, address, ip and device layers) which are great to catch the transactions from the bad guys.

Cons

The only thing I would improve is the reporting part as I find it a it basic, I would like to have more options that will help me to segment the data or get more information about the orders that pass through Kount

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Sonia K.

Best Software used for large Organizations

2019-01-04

Overall this is a wonderful program in which I've used in multiple large organizations

Pros

Love the user friendly interface, easy customization

Cons

Pulling reports can be a bit difficult like any other software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Kount Review for ecom

2018-12-18

Pros

Kount worked very well at detecting consumer fraud. There was also many ways to create custom rules for blocking. For the most part, it seemed like most of the blocked transactions were valid. The cost of Kount was negligible compared to the "potential" savings. It's long term effectiveness on reducing chargebacks/refunds was inclusive.

Cons

The portal/UI is not mapped out well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Carla B.

Benefits of using Kount

2018-12-18

With kount it's easier to get in a short period of time what our decline rates approve rates are etc.

Pros

Using Kount as a fraud tools allows the analyst to do a fraud review with a minimum of clicks. The ability to customize and review rules reduced our fraud losses. The boost safety rating piece proved to be a valuable tool as well.

Cons

The reporting aspect is not the greatest for our kind of business. our company is quite unique we have over 100 websites which is an overload in Kount when we attempt to run reports for all of our websites.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Tara H.

Great tool- very informative.

2018-12-18

I really enjoy the product and the support team is great!

Pros

The layout of information is great for making decisions for order releasing.

Cons

The reporting feature is hard to use and can be overwhelming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Shaw S.

Stops most fraud, but could have better features

2019-02-20

Pros

stops most fraud, some features are very easy to use

Cons

The reporting is a pain and takes a long time to generate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Terry L.

Kount Integration

2018-12-18

Pros

Quick integration, Customer UI (portal) is very intuitive, we can add our own user defined fields so that we can easily track data according to our business model.

Cons

You cannot easily download all the linked order via a single click

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Alessandra D.

A support that Kounts!

2019-01-11

Kount has been helping me a lot with fraud manual checks and fraud-related chargebacks.

Pros

It's full-detailed which helps a lot to manage at best our fraud manual checks.

Cons

It could be a bit more easy-friendly to export data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Chaim L.

Reliable

2018-12-27

Pros

Keeping our merchants secure from possible fraudulent shoppers

Cons

Need a better understanding of the "Layers" are in reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Aurelien J.

Very good features and very good support

2018-12-18

The tool overall is very effective, easy to use.

Pros

Datamart - The easiness to built reports about pretty much anything Rule engine - Really easy to use Safety rating

Cons

I'd love to see more features regarding the merchant part in Kount Rule engine can find it s limit

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Arnaud D.

Currently trying it

2019-08-06

Pros

Customization level of the alerts, filtering and more is high.

Cons

Once you collect a huge amount of data, the software tends to be a bit slow

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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David S.

Director Asset Protection

2019-01-04

Excellent

Pros

Effective and once the rules are built, Kount is bery accurate at identifying potential fraud

Cons

Exporting data / info is not user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Zach S.

Great fraud control software

2018-12-27

Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.

Pros

Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.

Cons

I didn't have any problems with the software. So no real cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christian Z.

One of the best fraud detection tools in the industry

2018-12-31

Excellent. I love Kount. I have been working in Fraud Detection and Analysis for over 10 years and I have used, reviewed, and I'm familiar with almost all the softwares out there and I must say that Kount stands out to me as one of the best, if not the best anti fraud tool in the entire industry.

Pros

Response time. Customization options.

Cons

The only parts that I would like to see improve a little more would be Datamart (for reporting/reviewing) and Rules creation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Georgi M.

Great Job

2018-12-21

I am using Kount since 2015 and during this time all can say that software is with perfect device fingerprint.

Pros

Easy to use , friendly interface, Strong fingerprint layer structure

Cons

Some data storing which get lost after 14 days, if it's not reviewed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Robyn C.

Kount Pros & Cons

2018-12-18

Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.

Pros

The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using

Cons

There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Kount


Hi Robyn,
We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!

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Lani L.

Fraud Manager

2018-12-18

Whenever I have an issue, it can be quickly solved and addressed by a technical account analyst.

Pros

I enjoy Kount ease of use, easy to learn UI and attentive customer support staff.

Cons

Also within the current UI, it was kind of confusing to explain Persona score and, Safety Rating/Boost Score to new users...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
MINDY K.

Enjoy using to help prevent fraud

2019-01-09

I have been able to stop bot orders from processing through our system while using Kount.

Pros

Link Analysis is where I can see other orders that were placed using the same info like email, device ID, billing and shipping address, phone number, payment, and IP.

Cons

When I do an order search, I need specific info like the order number, email, payment, etc. Since I am unable to search for a transaction with a specific dollar amount, I have to select a date and go through the entire list of orders to find what I am looking for.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tucker P.

Kount your savings

2018-12-27

Pros

Kount's integration with omnichannel purchasing has made our fraud mitigation objectives a breeze

Cons

Their datamart is poorly outdated and can be a real headache to work with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 201-500 employees)

One of the best fraud detection software

2019-01-04

Pros

So, fraud detection while doing payments can be found out instead of having chargebacks.

Cons

Kount UI can be a little modern.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dennis L.

Best in the business

2018-12-18

We were suffering from serious fraud attacks and the previous software was canceling good orders and letting through Fraud. With Kount, our chargebacks went down from 5-6% to under 1% within 6 months.

Pros

Kount is fully flexibly with extensive ability to collect statistics and continually analyze customer (and fraudster) behavior and dial in the protection rules.

Cons

Nothing at all. We are extremely happy with Kount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Will F.

The more the merrier!

2019-09-04

The integration with Braintree is flawless and the cost per transaction is very low, when you compare to the cost of a chargeback (which can be hard to win).

Pros

It works. This software has helped save us hundreds of thousands of dollars. Our e commerce business was at a loss for what to do to screen out stollen cards.

Cons

If you don't use Braintree (which we now use) as your merchant processor, Kount can be difficult to initially set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
anne p.

Kount rocks!

2018-12-18

There is no more guessing orders are diligently screened and processed confidently.

Pros

Kount provides facts and data that can give you confidence on business decisions and risks for your company

Cons

The fact emailage is no longer integrated within Kount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ali R.

Ali Raeisi

2018-12-27

Pros

easy to use and the ability to modify /add rules very easily

Cons

Limited in some areas and the lack of integration with Braintree

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Kount


Hi Ali,
Thank you for your review. Apologies for what you see as limitations and our team wants to hear more about these concerns. We encourage you to reach out to support@kount.com and our client success team will help you get the most from our partnership!

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