Kount Reviews

Kount has friendly and easy to use environment with powerful device fingerprint algorithm

The platform is targeted more to sales business. As a part of gaming company we had some troubles to adjust Kount to our needs

It is relatively easy to use. It is informative and does help with chargebacks

nothing really, maybe a little more information about customer

I enjoy how easy Kount is to use, all of the information that I need is clearly laid out for my team and I to find and make quick decisions on orders in review.

There are times when the software provides inaccurate information.

Once you set up the rules, it is pretty simple to use. It eliminates a lot of manual review.

Setting up the rules can be a little challenging. Since you don't know what you don't know, it may take some tweaking to get it just right. Once you see what is being held in review you can make your adjustments, but you may go through a period where too many orders are being held.

Very customizable and advanced tool for removing unlikely customer buying habits, trends and preventing them from costing further money.

Doesn't separate unique customers from overall triggers

Ease of use, integration with our software was very easy to apply.

we have some missed on stats but manageable.

Kount has allowed us to greatly reduce our manual reviews while still maintaining an extremely low fraud rate.

The Kount Persona can be a little hard to understand as it is an amalgamation of many different things. We have had confirmed fraud orders have the same persona score as long time repeat customers.

That it allows you to set up specific/custom rules to help fight fraud.

The A.I. part that was implemented is not much help and mostly ignored at this point.

The layout of information is great for making decisions for order releasing.

The reporting feature is hard to use and can be overwhelming.

Love the user friendly interface, easy customization

Pulling reports can be a bit difficult like any other software

It gave me decent amount information to make a more educated decision on questionable orders.

It did not guarantee fraud orders. Also took a lot of my time to do further research online to decide if the order in question would be a fraud order. Very time consuming to decided what to do on questionable orders. Platform was very involved and overwhelming. Also included features that would be helpful but had to pay to add.

Tons of information with each reviewed order. Easy to find and the layout is simple enough to understand what you're looking at.

There's TONS of options and functions- I wish some were easier, like adding an email address from a current review account on the same page, instead of clicking into another tab to enter in the email address to not flag any orders under that email address.

Great tool for online business's. Very easy to use and customise to your needs. Kount support have always been helpful and knowledgeable

Date format is American - but i'm used to that now

Really great in screening and reducing e-commerce fraud. Customer service is amazing!

Requires quite some time to learn all there is to know about Kount.

The good thing about this software is we get results in as little as 1 second. So, fraud detection while doing payments can be found out instead of having chargebacks.

Kount UI can be a little modern. Sometimes when doing a order search, it takes more time.

Effective and once the rules are built, Kount is bery accurate at identifying potential fraud

Exporting data / info is not user friendly. Datamart is great but not easy to navigate and cumbersome. Direct dump to Exce would be great

Kount's integration with omnichannel purchasing has made our fraud mitigation objectives a breeze

Their datamart is poorly outdated and can be a real headache to work with. The good news is they know it and are working to correct it.

It is easy to use. All the important details that I need to do my task is to already available on the first page and upon logging in.

I need to re log in after a few minutes.

It's full-detailed which helps a lot to manage at best our fraud manual checks.

It could be a bit more easy-friendly to export data.

The ease of use and how it started working right away once it was set up.

I honestly have nothing negative to say so far the software works great

I like that is so easy to use once you create all the rules. The fact that you can have a black/white list makes it so much easier to work.

It was a little hard to get used to, with the persona score and the safety rating being different.

If you have an ecommerce business and chargebacks are an issue for you, Kount is THE answer. It saves us a lot of money each month, because our sales team is able to analyze who is trying to use a stollen payment source, and even catch repeat offenders.

You will need to be trained before you can use it. It is database driven, and thus, expect to see a lot data. You will learn to analyze what you see and use that to help make an informed decision. The system will not make decisions for you, think of it as a tool.

Will, thank you for the great endorsement! Appreciate it and you are correct, a lot of data, which we are continually working to serve to customers in better, more intuitive ways.

Easy to manage with solid settings. Records all events

A bit overkill in some cases where persona declines are just falsepositive

stops most fraud, some features are very easy to use

The reporting is a pain and takes a long time to generate.

Really straight forward information provided

There was notning that I did not like regarding this software