Kount Reviews

Pros
I like the fraud control functionality. There are options to create specific rules such as flagging skues and IP addresses to decline when triggering for an order. I can also create VIP lists for emails so that orders using certain domains are automatically approved. There are other options for rule management and VIP lists like device IDS, payment, addresses, etc and they can be set to decline, review, or approve based on my needs. This not only helps prevent fraud, but it also keeps good orders from being put on hold. I also like the Link Analysis and VIP Summary functions. Link Analysis is where I can see other orders that were placed using the same info like email, device ID, billing and shipping address, phone number, payment, and IP. VIP summary is where I can quickly decline or approve an email or address for a specific transaction. The Web Links is a nice feature as well. It allows me to keep web tools I use daily for confirming identity and managing chargebacks in one area of the Kount console.

Cons
When I do an order search, I need specific info like the order number, email, payment, etc. Since I am unable to search for a transaction with a specific dollar amount, I have to select a date and go through the entire list of orders to find what I am looking for. The reason for the search is to find a fraud order that I do not have the specific details for and the dollar amount is all I have. I usually find it, but it takes more time.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I think the fact that it is automated and learns your business is a huge factor in why I like the software. After nearly 2 years of running the rulesets, it can be left alone and it makes excellent decisions for our business and workflow. It is also a software that is quick to learn for new agents in our company. So far this year, I've been able train 2 additional agents to use KOUNT and they've been able to save thousands of dollars in product by learning how the software works.

Cons
Personally, I think the user interface leaves a lot to be desired. I often have to open up two or three windows of the program to be able to compare orders that might have an issue versus ones that are legitimate. I would also love to see a reduction in false positives. We see often people with absolutely no links to fraud orders suddenly have a false positive and be denied. This can lead to additional emails or calls to our phone/email staff.

Rating breakdown

Likelihood to recommend: 9/10

Pros
This tool was presented to us by one of customers as they were using it already for a while and wanted to continue. At the beginning I was a bit skeptical as many fraud management tools are slow, or difficult to read. As soon as we started using the program, it became one of favorites: it was very easy to learn to use it and it showed the right amount of information on the dashboard. Kount not only gives you the usual information (location, attempts, score) but you also see all the linked transactions by different parameters (email, address, ip and device layers) which are great to catch the transactions from the bad guys. Agents can easily blacklist the information regarding suspected transactions without leaving the dashboard. The rule set creations options are very flexible and you can split them according to merchant, markets and they can be modify or deactivated in just a few clicks. Customer services are very helpful and quick to answer the enquirers.

Cons
The only thing I would improve is the reporting part as I find it a it basic, I would like to have more options that will help me to segment the data or get more information about the orders that pass through Kount

Rating breakdown

Likelihood to recommend: 9/10

Pros
Once you really get a handle on how to use and a feel for it's flaws, it's a great way to really reduce ecommerce fraud. It provides a lot of visibility into the customers so you can assess the risk effortlessly with the vast majority of orders. It's also really great how it connects orders, so even beyond fraud, it can make order lookup a lot easier if it's a tricky one to find.

Cons
It definitely requires a lot of practice and research to utilize it well in terms of assessing risk. Beyond that it also really helps if you have the ability to experiment with workflow.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.

Cons
So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)

Rating breakdown

Likelihood to recommend: 10/10

Pros
Using Kount as a fraud tools allows the analyst to do a fraud review with a minimum of clicks. The ability to customize and review rules reduced our fraud losses. The boost safety rating piece proved to be a valuable tool as well.

Cons
The reporting aspect is not the greatest for our kind of business. our company is quite unique we have over 100 websites which is an overload in Kount when we attempt to run reports for all of our websites. However our Kount manger has been great in getting the Kount reporting team to pull those kinds of reports for us.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The capability to flag customer information on confirmed fraud orders has been paramount in mitigating future fraud

Cons
I would like the ability to flag a billing phone number and I would like the AWC to show the billing and shipping address for each order. This would be a huge help for my industry/order patterns

Rating breakdown

Likelihood to recommend: 9/10

Pros
Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.

Cons
I didn't have any problems with the software. So no real cons.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Linked orders feature when reviewing orders has been very helpful in identifying other suspicious orders. Being able to flag payment token, addresses etc for decline from the order with just a few clicks is also quite helpful.

Cons
It would be nice to be able to use the Boost technology/safety rating score as a review rule not just persona score.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Kount worked very well at detecting consumer fraud. There was also many ways to create custom rules for blocking. For the most part, it seemed like most of the blocked transactions were valid. The cost of Kount was negligible compared to the "potential" savings. It's long term effectiveness on reducing chargebacks/refunds was inclusive.

Cons
The portal/UI is not mapped out well. The reporting is simple, but a pain to configure and work with. Overall, the reporting was manageable and not a deal breaker because we already have our own internal reporting (not through Kount).

Rating breakdown

Likelihood to recommend: 10/10

Pros
KOUNT has a rigorous production readiness certification for the initial implementation to ensure that the environment is setup and working as expected. Once the solution is live, it is very easy to configure and maintain. It allows the IT department to focus on technical implementation specifics while the finance department can focus on implementing appropriate business rules for managing transactions. Our support contact seems to always be available, and watches over our account for ways to improve and save costs.

Cons
The khash implementation is a bit complicated, but we managed to figure it out. Creating business rules can be intimidating for someone who is not used to a very detailed interface. Additionally, creating reports takes a bit of practice, but once you get the hang of it, it becomes easier.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Response time. Customization options. Amount of information available at first glance.

Cons
The only parts that I would like to see improve a little more would be Datamart (for reporting/reviewing) and Rules creation. They are actually good already but there is still room for improvement.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The software is user friendly. The data available on the user screen is detailed for the seasoned agent and simple enough for a novice to decision an order.

Cons
At this time, I cannot say that there is anything that I do not like.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I enjoy Kount ease of use, easy to learn UI and attentive customer support staff.

Cons
I do not like that there is no bulk upload option on the user side for charge back information and VIP lists. Also within the current UI, it was kind of confusing to explain Persona score and, Safety Rating/Boost Score to new users...

Rating breakdown

Likelihood to recommend: 10/10

Pros
The amount of features we get for the price is great. We use Kount on all web related applications we build and our customer service team loves using it.

Cons
Sometimes finding the information in the newer support portal is challenging, but once you reach out to support they are very helpful.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Datamart - The easiness to built reports about pretty much anything Rule engine - Really easy to use Safety rating

Cons
I'd love to see more features regarding the merchant part in Kount Rule engine can find it s limit

Rating breakdown

Likelihood to recommend: 9/10

Pros
Kount is fully flexibly with extensive ability to collect statistics and continually analyze customer (and fraudster) behavior and dial in the protection rules. Each client has a dedicated account manager who is easy and fast to reach, truly making you feel like Kount has your back.

Cons
Nothing at all. We are extremely happy with Kount.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Helps us track the fraudulent orders. Also we can block the fraudsters that we caught before

Cons
-Sometimes when we put a rule in place, it does not capture all the matching transactions, and some end up going through without us looking into it

Rating breakdown

Likelihood to recommend: 7/10

Pros
Kount provides facts and data that can give you confidence on business decisions and risks for your company

Cons
The fact emailage is no longer integrated within Kount.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Kount has friendly and easy to use environment with powerful device fingerprint algorithm

Cons
The platform is targeted more to sales business. As a part of gaming company we had some troubles to adjust Kount to our needs

Rating breakdown

Likelihood to recommend: 9/10

Pros
It is relatively easy to use. It is informative and does help with chargebacks

Cons
nothing really, maybe a little more information about customer

Rating breakdown

Likelihood to recommend: 8/10

Pros
Quick integration, Customer UI (portal) is very intuitive, we can add our own user defined fields so that we can easily track data according to our business model.

Cons
You cannot easily download all the linked order via a single click

Rating breakdown

Likelihood to recommend: 10/10

Pros
I enjoy how easy Kount is to use, all of the information that I need is clearly laid out for my team and I to find and make quick decisions on orders in review.

Cons
There are times when the software provides inaccurate information.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using

Cons
There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.

Rating breakdown

Likelihood to recommend: 3/10

Pros
Once you set up the rules, it is pretty simple to use. It eliminates a lot of manual review.

Cons
Setting up the rules can be a little challenging. Since you don't know what you don't know, it may take some tweaking to get it just right. Once you see what is being held in review you can make your adjustments, but you may go through a period where too many orders are being held.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very customizable and advanced tool for removing unlikely customer buying habits, trends and preventing them from costing further money.

Cons
Doesn't separate unique customers from overall triggers

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use, integration with our software was very easy to apply.

Cons
we have some missed on stats but manageable.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Kount has allowed us to greatly reduce our manual reviews while still maintaining an extremely low fraud rate.

Cons
The Kount Persona can be a little hard to understand as it is an amalgamation of many different things. We have had confirmed fraud orders have the same persona score as long time repeat customers.

Rating breakdown

Likelihood to recommend: 9/10

Pros
That it allows you to set up specific/custom rules to help fight fraud.

Cons
The A.I. part that was implemented is not much help and mostly ignored at this point.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The layout of information is great for making decisions for order releasing.

Cons
The reporting feature is hard to use and can be overwhelming.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Love the user friendly interface, easy customization

Cons
Pulling reports can be a bit difficult like any other software

Rating breakdown

Likelihood to recommend: 10/10

Pros
Tons of information with each reviewed order. Easy to find and the layout is simple enough to understand what you're looking at.

Cons
There's TONS of options and functions- I wish some were easier, like adding an email address from a current review account on the same page, instead of clicking into another tab to enter in the email address to not flag any orders under that email address.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great tool for online business's. Very easy to use and customise to your needs. Kount support have always been helpful and knowledgeable

Cons
Date format is American - but i'm used to that now

Rating breakdown

Likelihood to recommend: 9/10

Pros
Really great in screening and reducing e-commerce fraud. Customer service is amazing!

Cons
Requires quite some time to learn all there is to know about Kount.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The good thing about this software is we get results in as little as 1 second. So, fraud detection while doing payments can be found out instead of having chargebacks.

Cons
Kount UI can be a little modern. Sometimes when doing a order search, it takes more time.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Effective and once the rules are built, Kount is bery accurate at identifying potential fraud

Cons
Exporting data / info is not user friendly. Datamart is great but not easy to navigate and cumbersome. Direct dump to Exce would be great

Rating breakdown

Likelihood to recommend: 10/10

Pros
Kount's integration with omnichannel purchasing has made our fraud mitigation objectives a breeze

Cons
Their datamart is poorly outdated and can be a real headache to work with. The good news is they know it and are working to correct it.

Rating breakdown

Likelihood to recommend: 7/10

Pros
It is easy to use. All the important details that I need to do my task is to already available on the first page and upon logging in.

Cons
I need to re log in after a few minutes.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It's full-detailed which helps a lot to manage at best our fraud manual checks.

Cons
It could be a bit more easy-friendly to export data.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of use and how it started working right away once it was set up.

Cons
I honestly have nothing negative to say so far the software works great

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like that is so easy to use once you create all the rules. The fact that you can have a black/white list makes it so much easier to work.

Cons
It was a little hard to get used to, with the persona score and the safety rating being different.

Rating breakdown

Likelihood to recommend: 10/10

Pros
If you have an ecommerce business and chargebacks are an issue for you, Kount is THE answer. It saves us a lot of money each month, because our sales team is able to analyze who is trying to use a stollen payment source, and even catch repeat offenders.

Cons
You will need to be trained before you can use it. It is database driven, and thus, expect to see a lot data. You will learn to analyze what you see and use that to help make an informed decision. The system will not make decisions for you, think of it as a tool.

Rating breakdown

Likelihood to recommend: 10/10

Pros
stops most fraud, some features are very easy to use

Cons
The reporting is a pain and takes a long time to generate.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Really straight forward information provided

Cons
There was notning that I did not like regarding this software

Rating breakdown

Likelihood to recommend: 10/10

Pros
i can verify client information and location in one place and i then dont have no need to call the bank.

Cons
it tells me if to trust the information that was provide to me

Rating breakdown

Likelihood to recommend: 10/10

Rating breakdown

Pros
Detailed information, user friendly, easy to learn and use, very effective

Cons
When we are multiple users we double work orders

Rating breakdown

Likelihood to recommend: 8/10

Pros
Very easy to use and I love how all of the information is in one place

Cons
There is nothing really I do not like about the system.

Rating breakdown

Likelihood to recommend: 9/10

Pros
This software has so many options and allows me to pick and choose what I need.

Cons
A ton of training is required for this software.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Keeping our merchants secure from possible fraudulent shoppers

Cons
Need a better understanding of the "Layers" are in reports

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software provides accurate information and helps business everywhere preventing fraud.

Cons
There has been times where the IP address was not quite accurate

Rating breakdown

Likelihood to recommend: 10/10

Pros
easy to use and the ability to modify /add rules very easily

Cons
Limited in some areas and the lack of integration with Braintree

Rating breakdown

Likelihood to recommend: 7/10

Pros
Easy to use, user friendly, layout is good

Cons
not as descriptive, needs to elaborate on the issues

Rating breakdown

Likelihood to recommend: 8/10

Pros
I think its great that it does the verification of the credit cards for us so we do not have to worry about fraud charges going through. They are very thorough and build their knowledge of our business as it goes

Cons
I think the portal can be more friendly user. It is sometimes difficult to navigate through the portal

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like that you can use the software to build rules for your business in order to mitigate fraud when you notice patterns.

Cons
It's hard to write rules based on extended variables.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Lots of information, and easy to use interface.

Cons
Sometimes Kount orders wouldn't sync with our NetSuite software for our online store.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like that everything is easy to read and centralized

Cons
Nothing stands out as the worst, if I had to nitpick I would say sometimes the linked orders do not paint the whole picture

Rating breakdown

Likelihood to recommend: 9/10

Pros
Loved the kount. It was very easy to use!

Cons
The interface could be touched up a little.

Rating breakdown

Likelihood to recommend: 10/10