Kount Reviews

Kount

eCommerce fraud detection & prevention

4.73/5 (66 reviews)

Pros
  • I have been fortunate to have very hands on account analyst who helps solve any issues that arise and having someone who I can call with issues is always a great help.Lani L.Read the full review
  • Kount is a great product which is easy to use and helps me feel confidence that my business is protected.Valerie H.Read the full review
  • The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using.Robyn C.Read the full review
Cons
  • We see often people with absolutely no links to fraud orders suddenly have a false positive and be denied. This can lead to additional emails or calls to our phone/email staff.JASON A.Read the full review
  • Kount has drastically reduced the amount of manual oversight required by our order processing team. Kount will find and flag orders that it suspects are fraudulent and most of the time it is correct.Verified ReviewerRead the full review
  • We were suffering from serious fraud attacks and the previous software was canceling good orders and letting through Fraud. With Kount, our chargebacks went down from 5-6% to under 1% within 6 months.Dennis L.Read the full review
98%
recommended this to a friend or a colleague
Marimay Amorin

Highly Recommended

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount

Pros
Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.

Cons
So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MINDY KEARNS

Enjoy using to help prevent fraud

Used daily for 2+ years
Reviewed 2019-01-09
Review Source: Capterra

I have been able to determine bad versus good orders using the risk evaluation Kount provides. I have been able to stop bot orders from processing through our system while using Kount. I have been able to catch fraud by flagging risky info to decline because of Kount.

Pros
I like the fraud control functionality. There are options to create specific rules such as flagging skues and IP addresses to decline when triggering for an order. I can also create VIP lists for emails so that orders using certain domains are automatically approved. There are other options for rule management and VIP lists like device IDS, payment, addresses, etc and they can be set to decline, review, or approve based on my needs. This not only helps prevent fraud, but it also keeps good orders from being put on hold. I also like the Link Analysis and VIP Summary functions. Link Analysis is where I can see other orders that were placed using the same info like email, device ID, billing and shipping address, phone number, payment, and IP. VIP summary is where I can quickly decline or approve an email or address for a specific transaction. The Web Links is a nice feature as well. It allows me to keep web tools I use daily for confirming identity and managing chargebacks in one area of the Kount console.

Cons
When I do an order search, I need specific info like the order number, email, payment, etc. Since I am unable to search for a transaction with a specific dollar amount, I have to select a date and go through the entire list of orders to find what I am looking for. The reason for the search is to find a fraud order that I do not have the specific details for and the dollar amount is all I have. I usually find it, but it takes more time.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robyn Cino

Kount Pros & Cons

Used daily for 6-12 months
Reviewed 2018-12-18
Review Source: Capterra

We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.

Pros
The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using

Cons
There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.

Response from Kount


Hi Robyn,
We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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JASON ACKERMAN

KOUNT: The Tireless Associate

Used daily for 1-2 years
Reviewed 2018-12-27
Review Source: Capterra

I would say KOUNT has been so far a better experience than the manual review solution this company used previously. That was an often archaic and time consuming process that would often lead to mixed results and a lot of unnecessary chargebacks and work. I think another benefit that was not considered upon implementation of KOUNT in 2017 here was how the software is able to help us determine 'intent' for orders that appear to be shipping internationally. The products we build and sell cannot be shipped overseas, so when we see the details from KOUNT (IP Addresses, Bank Info, etc) - we're able to stop far many more international parts orders than we were able to before.

Pros
I think the fact that it is automated and learns your business is a huge factor in why I like the software. After nearly 2 years of running the rulesets, it can be left alone and it makes excellent decisions for our business and workflow. It is also a software that is quick to learn for new agents in our company. So far this year, I've been able train 2 additional agents to use KOUNT and they've been able to save thousands of dollars in product by learning how the software works.

Cons
Personally, I think the user interface leaves a lot to be desired. I often have to open up two or three windows of the program to be able to compare orders that might have an issue versus ones that are legitimate. I would also love to see a reduction in false positives. We see often people with absolutely no links to fraud orders suddenly have a false positive and be denied. This can lead to additional emails or calls to our phone/email staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Zach Stein

Great fraud control software

Used daily for 2+ years
Reviewed 2018-12-27
Review Source: Capterra

Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.

Pros
Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.

Cons
I didn't have any problems with the software. So no real cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amanda Hary

Kount

Used daily for 2+ years
Reviewed 2020-02-14
Review Source: Capterra

Use Kount daily and have had no issues with the website. Works great.

Pros
Kount is a great tool to use for fraud checks. I review transactions on a daily basis to determine whether they are fraudulent or not. Kount summarizes consumer data to determine whether the customer is who they say they are. It links well with our other systems as well.

Cons
There is a learning curve if you have not used previously but the system is great otherwise. If you are a financial institution, highly suggest.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Kount Has Saved Us Money

Used weekly for 2+ years
Reviewed 2019-10-03
Review Source: Capterra

Kount has drastically reduced the amount of manual oversight required by our order processing team. Kount will find and flag orders that it suspects are fraudulent and most of the time it is correct. It basically works as a spam folder for our order processing team. We love Kount.

Pros
Kount does exactly what we want it to do. It flags fraud and potentially fraudulent orders. Our order processing team can then quickly check them and take the correct action. This has reduced the number of chargebacks and calls to customers to confirm order details.

Cons
In the very beginning of using Kount we were seeing either a lot of falsely identified fraudulent orders or we were seeing almost no flags. It seemed to take a little longer than we were expecting it to before Kount really started to "learn" which orders were legit or not.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Will Fisher

The more the merrier!

Used daily for 1-2 years
Reviewed 2019-09-04
Review Source: Capterra

Excellent! The integration with Braintree is flawless and the cost per transaction is very low, when you compare to the cost of a chargeback (which can be hard to win).

Pros
It works. This software has helped save us hundreds of thousands of dollars. Our e commerce business was at a loss for what to do to screen out stollen cards.

Cons
If you don't use Braintree (which we now use) as your merchant processor, Kount can be difficult to initially set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Georgi Milev

Great Job

Used daily for 2+ years
Reviewed 2018-12-21
Review Source: Capterra

I am using Kount since 2015 and during this time all can say that software is with perfect device fingerprint. It is really important for the business which our company preform !

Pros
Easy to use , friendly interface, Strong fingerprint layer structure

Cons
Some data storing which get lost after 14 days, if it's not reviewed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Terry Lehn

Kount Integration

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

Pros
Quick integration, Customer UI (portal) is very intuitive, we can add our own user defined fields so that we can easily track data according to our business model.

Cons
You cannot easily download all the linked order via a single click

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great tool for fraud risk management

Used weekly for 2+ years
Reviewed 2019-04-13
Review Source: Capterra

Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing transactions

Pros
This tool was presented to us by one of customers as they were using it already for a while and wanted to continue. At the beginning I was a bit skeptical as many fraud management tools are slow, or difficult to read. As soon as we started using the program, it became one of favorites: it was very easy to learn to use it and it showed the right amount of information on the dashboard. Kount not only gives you the usual information (location, attempts, score) but you also see all the linked transactions by different parameters (email, address, ip and device layers) which are great to catch the transactions from the bad guys. Agents can easily blacklist the information regarding suspected transactions without leaving the dashboard. The rule set creations options are very flexible and you can split them according to merchant, markets and they can be modify or deactivated in just a few clicks. Customer services are very helpful and quick to answer the enquirers.

Cons
The only thing I would improve is the reporting part as I find it a it basic, I would like to have more options that will help me to segment the data or get more information about the orders that pass through Kount

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Cuts fraud but has a learning curve

Used daily for 2+ years
Reviewed 2018-12-13
Review Source: Capterra

I'm really happy with the service in general. I find their support very helpful and quick to reply. They also offer a lot of webinars that are extremely useful in keeping up with fraud trends and how to deal with credit card disputes.

Pros
Once you really get a handle on how to use and a feel for it's flaws, it's a great way to really reduce ecommerce fraud. It provides a lot of visibility into the customers so you can assess the risk effortlessly with the vast majority of orders. It's also really great how it connects orders, so even beyond fraud, it can make order lookup a lot easier if it's a tricky one to find.

Cons
It definitely requires a lot of practice and research to utilize it well in terms of assessing risk. Beyond that it also really helps if you have the ability to experiment with workflow.

Response from Kount


We sincerely appreciate the review you have written for us. It sounds like you are acquainted with your client success manager and have found that relationship helpful. That makes us happy!
Again, thank you for the review.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Carla Barry

Benefits of using Kount

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

With kount it's easier to get in a short period of time what our decline rates approve rates are etc. We've also been able to quickly isolate what regions fraud is coming from for certain of our websites.

Pros
Using Kount as a fraud tools allows the analyst to do a fraud review with a minimum of clicks. The ability to customize and review rules reduced our fraud losses. The boost safety rating piece proved to be a valuable tool as well.

Cons
The reporting aspect is not the greatest for our kind of business. our company is quite unique we have over 100 websites which is an overload in Kount when we attempt to run reports for all of our websites. However our Kount manger has been great in getting the Kount reporting team to pull those kinds of reports for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Frances Duiker

Feedback

Used daily for 2+ years
Reviewed 2019-01-23
Review Source: Capterra

We have significantly cut down on manual reviews and are able to make quicker decisions on orders for review based on scoring output and VIP flags

Pros
The capability to flag customer information on confirmed fraud orders has been paramount in mitigating future fraud

Cons
I would like the ability to flag a billing phone number and I would like the AWC to show the billing and shipping address for each order. This would be a huge help for my industry/order patterns

Response from Kount


Good morning Frances and thank you for the review - happy to hear your success with cutting down manual reviews and speeding up the decision making process!

Regarding flagging the billing phone number, I see your client success manager saw this review and responded with how to do this.

Very best, Kount

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Moryna Flannery

Fraud control

Used daily for 2+ years
Reviewed 2019-01-04
Review Source: Capterra

Pros
Linked orders feature when reviewing orders has been very helpful in identifying other suspicious orders. Being able to flag payment token, addresses etc for decline from the order with just a few clicks is also quite helpful.

Cons
It would be nice to be able to use the Boost technology/safety rating score as a review rule not just persona score.

Response from Kount


Thank you for the review Moryna ¿ we are happy to hear that linked orders and flagging various data points are helpful features.
We think that you will be happy to hear that you are able to use the Boost Safety Rating (our supervised machine learning technology). We will have your client success manager Erin C. reach out to schedule a review on this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Kount Review for ecom

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

Pros
Kount worked very well at detecting consumer fraud. There was also many ways to create custom rules for blocking. For the most part, it seemed like most of the blocked transactions were valid. The cost of Kount was negligible compared to the "potential" savings. It's long term effectiveness on reducing chargebacks/refunds was inclusive.

Cons
The portal/UI is not mapped out well. The reporting is simple, but a pain to configure and work with. Overall, the reporting was manageable and not a deal breaker because we already have our own internal reporting (not through Kount).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy to Integrate and Maintain!

Used monthly for 2+ years
Reviewed 2019-01-08
Review Source: Capterra

With KOUNT, we finally have visibility over our approval rate, which nears 80% each month on average, with less than 1% of orders going into auto decline status. KOUNT allows for cross-departmental collaboration and communication in order to prevent fraud. The business rules management feature is critical to our business in order to control what transactions we want to review or approve, and it allows our business to react quickly to changes that are required throughout the process. KOUNT has proven itself to be an invaluable business partner for our organization.

Pros
KOUNT has a rigorous production readiness certification for the initial implementation to ensure that the environment is setup and working as expected. Once the solution is live, it is very easy to configure and maintain. It allows the IT department to focus on technical implementation specifics while the finance department can focus on implementing appropriate business rules for managing transactions. Our support contact seems to always be available, and watches over our account for ways to improve and save costs.

Cons
The khash implementation is a bit complicated, but we managed to figure it out. Creating business rules can be intimidating for someone who is not used to a very detailed interface. Additionally, creating reports takes a bit of practice, but once you get the hang of it, it becomes easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christian Zappato

One of the best fraud detection tools in the industry

Used daily for 2+ years
Reviewed 2018-12-31
Review Source: Capterra

Excellent. I love Kount. I have been working in Fraud Detection and Analysis for over 10 years and I have used, reviewed, and I'm familiar with almost all the softwares out there and I must say that Kount stands out to me as one of the best, if not the best anti fraud tool in the entire industry.

Pros
Response time. Customization options. Amount of information available at first glance.

Cons
The only parts that I would like to see improve a little more would be Datamart (for reporting/reviewing) and Rules creation. They are actually good already but there is still room for improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Exceptional Fraud Tool

Used daily for 2+ years
Reviewed 2018-12-19
Review Source: Capterra

Kount has allowed us to manage our e-commerce fraud in a much better way than our previous manual review procedure. Chargebacks dropped significantly as we are looking at orders that we should be looking at and passing through those that do not pose a risk. We are very pleased with the investment and relationship with Kount.

Pros
The software is user friendly. The data available on the user screen is detailed for the seasoned agent and simple enough for a novice to decision an order.

Cons
At this time, I cannot say that there is anything that I do not like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lani Lautoa

Fraud Manager

Used daily for 1-2 years
Reviewed 2018-12-18
Review Source: Capterra

Overall I enjoy my experience with Kount. Whenever I have an issue, it can be quickly solved and addressed by a technical account analyst. I have been fortunate to have very hands on account analyst who helps solve any issues that arise and having someone who I can call with issues is always a great help. Lastly, because of Kount's ease of use, I never have difficulty teaching the platform to new users.

Pros
I enjoy Kount ease of use, easy to learn UI and attentive customer support staff.

Cons
I do not like that there is no bulk upload option on the user side for charge back information and VIP lists. Also within the current UI, it was kind of confusing to explain Persona score and, Safety Rating/Boost Score to new users...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great product at a Great price!

Used daily for 2+ years
Reviewed 2018-12-28
Review Source: Capterra

Kount has been a great addition to our company for catching potential fraud while reducing the amount of time our customer service team has to spend on manually researching/reviewing possible fraud orders.

Pros
The amount of features we get for the price is great. We use Kount on all web related applications we build and our customer service team loves using it.

Cons
Sometimes finding the information in the newer support portal is challenging, but once you reach out to support they are very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aurelien Jean

Very good features and very good support

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

Using Kount we've been able to reduce our CBK rate significantly. The tool overall is very effective, easy to use. Our customer success manager, Tyler, is very efficient, knowledgeable and always willing to assist us.

Pros
Datamart - The easiness to built reports about pretty much anything Rule engine - Really easy to use Safety rating

Cons
I'd love to see more features regarding the merchant part in Kount Rule engine can find it s limit

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dennis L

Best in the business

Used daily for 1-2 years
Reviewed 2018-12-18
Review Source: Capterra

We were suffering from serious fraud attacks and the previous software was canceling good orders and letting through Fraud. With Kount, our chargebacks went down from 5-6% to under 1% within 6 months.

Pros
Kount is fully flexibly with extensive ability to collect statistics and continually analyze customer (and fraudster) behavior and dial in the protection rules. Each client has a dedicated account manager who is easy and fast to reach, truly making you feel like Kount has your back.

Cons
Nothing at all. We are extremely happy with Kount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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armin mosalla

Kount REVIEW

Used daily for 2+ years
Reviewed 2018-12-19
Review Source: Capterra

Would be great if we could block SKUs would be great to block paypal users

Pros
Helps us track the fraudulent orders. Also we can block the fraudsters that we caught before

Cons
-Sometimes when we put a rule in place, it does not capture all the matching transactions, and some end up going through without us looking into it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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anne proscia

Kount rocks!

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

Our manual review rate has decreased drastically as have our chargebacks. There is no more guessing orders are diligently screened and processed confidently.

Pros
Kount provides facts and data that can give you confidence on business decisions and risks for your company

Cons
The fact emailage is no longer integrated within Kount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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