LendingPad Reviews - Page 2

easy to use. Viewing is all in one shot. Navigation is user friendly.

LOS needs more features. Like being able to upload specific documents to a specific condition. Like bank statements to be uploaded into bank statements section or at the very least after. To be more mobile friendly

I honestly do not have any, I tried to get a refund but they do not stand behind their product and service.

They do not back there service up and force you to sign up for a year

Dear Mr. Francis A, Our CSR team had advised you how to download and send disclosures from the system. You kept on stating that you wanted to automate the disclosures but without providing details. We do have certain rules you can put in to automate at different milestones however you did not attend a one-on-one session for setup assistance. At a later correspondence, you indicated that you...

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The integration was very simple and their customer support team is fast and very effective.

None, we are very happy with the product.

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. Thank you for choosing LendingPad, and we are eager to continue serving you.

- Cloud based - Seems to be very complete - Good integrations

- Very poor support - Knowledge base very light and weak - Confusing and complex setup

Sorry for your poor experience with our support while on your free trial. After reviewing the support log, the setup issue is with an invalid third-party login credential you entered in LendingPad. Pls call the third-party provider to obtain the correct credentials first then call your AE who can help further to complete the setup. Thank you.

From application, communication (emails and calling), document management, credit reports, forms/disclosures, and quick responses for questions, Lending Pad offers it all. No need to jump from different platforms to perform duties during a loan process. I was able to cancel other subscriptions for storage and electronic signing.

When I do come across difficulties or navigating the portal, I just use the chat and get answers. I know some features are expected to be available in the future but I currently do not have any issues using Lending Pad.

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. Thank you for choosing LendingPad, and we are eager to continue serving you.

Like the support when in a loan the most, usually a quick response in the chat box. Visually a much easier look then the old system.

Not being able to have a directory to call when help is needed for our Admin - have to go thru same support email that the LO's do - wish there was a "bat phone" just for management. Also, originally was sold on the 3rd party company that would copy pipelines from old system to Lending Pad - that did NOT go well, company went dark with us then tripled pricing.

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. Although we don't have a direct line for admin questions, we do provide admins the opportunity to schedule an admin support call in the support tab under the screen share button. Thank you for choosing LendingPad, and we are eager to continue serving you.

The simplicity and user friendliness, the system has an easy to understand rhythm.

Too soon to criticize, everything looks promising at this point

Love the software - It's best strength is the ability to access it via a secured web portal. This takes loan origination to a new level as we can access the software from anywhere. The LOS user interface makes it simple to create and setup loans.

Not necessary but nice - more customization on screen layout and color options for the dashboard layouts. It makes it easier on the eyes when you stare at the screen for 8+ hours per day.

Dear Mr. Erickson, in Settings, Manage Company, you may change company color theme to one of the four combinations. In Q119 we will be adding more choices and screen layouts to the entire site including dashboard and allow more customized shortcuts. We are very much focused on user adoption and user experience in the coming year to continuously improve the platform. Thank you for your feedback and we value your business!

Intregration was great for my business very user friendley

I have no complaints the product works great

document handling, customer service ease,

lay out, small writing, some integrations with shape crm are not correct

Support is very straightforward and works well with your needs. Gives detail instructions and information necessary to attain clarification and solve problems.

It takes time to fully understand the software. However, with everyday, it gets more familiar.

The fact that the chat support is always there to help with any problems.

NO opinion one way or the other. I don't really have an opinion b/c I don't have a say in what software we use. :)

Functionality and ease of use are top notch but what makes LendingPad stand out the most once you use the product is the Support that you receive. Second to non on the Support staff and response time, can't say how important and critical that is when answers or help are needed.

Haven't found one yet, all issues ended up just needing clarity by the support team.

I really have only used this software for mortgage processing so I don't have anything to really compare it too. I do like the way it is laid out and the colors make it more interesting to use.

It is slow to load and I do not like the new search feature that much.

Full featured, best in class, short onboarding cycle, amazing live chat feature

Still can't manage the pipeline and views the way I would like it.

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. We noticed you mentioned you are having some difficulty managing your pipeline and building the views the way you would like. We advise joining our support team on live support M-F from 12pm-5pm to ensure that we can walk you through this on your screen. Thank you for choosing LendingPad, and we are eager to continue serving you.

I would like for the transitions of one page to the next to not take so long....ever since the update is so much slower.

What I like least about the product is the amount of time it takes to go from one page to another....it is too slow.

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. To ensure optimal speed please be sure to clear your cache regularly. If you need assistance doing so, please don't hesitate to reach out to our support team. Thank you for choosing LendingPad, and we are eager to continue serving you.

I enjoy the integration and the ability of the software to grow with my business.

We have multiple "seats" for the software, however when we have multiple personnel in the software at the same time it will kick us out and not save where we were.

Easy to use and web based so I can work while traveling.

I don’t like that I have to constantly clear my cache while working in Lending Pad in order to save data, then it shuts down and I have to log back in. I wish they would fix that. My processor has the same problem

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. We understand how frustrating it must be to have to constantly clear your cache, unfortunately this is the place where your browser stores images, code, and other files to avoid redownloading repeatedly. This ultimately is...

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Very easy to navigate ! What did I ever do without the CHAT, this is amazing help if you are in a jam and need an answer quickly, someone is always ready to assist. Borrowers find the application process smooth and easy! I am on this platform as a loan originator and a loan processor and love it!

renaming the files and being able to upload docs start from the system.

Love everything about it Layout, ease, admin, checklists, ability to modify, reports and data entry is awesome! If your a new company that is just starting out and don't have to import files into their system. LOVE LOVE LOVE the program!

if your a company transfering over files from a different software it's not to my standards. Credit reports don't transfer and status dates don't transfer and if it's a file I import it sets it up as an current prospect when it's an old prospect and I can't change the date on prospect.

Hello, we appreciate the feedback. We do allow you to import up to 100 Fannie Mae 3.2 files from your old system at one time. If you need more, please open a ticket we can increase the limit for you. Credit report liabilities and report date transfer over to 1003/Critical Dates section. We will talk to engineering about allowing changing Prospect date. Anything else you can think of pls use Support -> New Features suggestions form inside of the platform to submit. We do review each entry. We appreciate you being a valued client.

Friendly user program, disclosures - able to keep loan details and contacts // document operations section ability to merge and reorder PDFs

The integration with the pricing engine

Very user friendly software, I've used proprietary systems (green screen no GUI) as well as other "user friendly" programs like encompass - this is much easier to use and gets findings way faster than anything else.

There is a slight learning curve but its still pretty straight forward so I don't really have to many complainants - maybe a update window that lets us know if Fannie or Freddie is down for example - if hat exists i don't know where it is.

The chat feature to navigate the site ; someone is always available to answer my questions, and all the tutorials .

Having used Point and encompass for over 20 years, it is sometimes difficult to get used to a different format , trying to find certain fields , and documents locations .

We appreciate you for taking the time to share your experience with LendingPad. Our company places great importance on our clients' feedback to continually enhance our services. We encourage you to attend our live trainings and connect with our support team through live support for additional assistance as you become more acquainted with LendingPad. Thank you for choosing LendingPad, and we are eager to continue serving you.