Muni-Link Features

Muni-Link

Cloud-based utility billing software

4.73/5 (60 reviews)

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ACH Payment Processing
API
Account Management
Accounting Integration
Activity Tracking
Alerts/Notifications
Asset Management
Automatic Backup
Billing & Invoicing
Billing Portal
Billing Rate Management
Cable
Client Portal
Collections Management
Credit Card Processing
Customer Accounts
Customer History
Customer Management
Customizable Invoices
Customizable Reports
Electricity
Electronic Payments
Invoice Management
Invoice Processing
Meter Management
Metered Billing
Mobile Payments
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Invoicing
Online Payments
Payment Processing
Penalty / Cut-Off Processing
Purchasing & Receiving
Rate Management
Recurring/Subscription Billing
Reporting & Statistics
Self Service Portal
Service Call Management
Third Party Integrations
Transaction History
Trash
Usage Tracking/Analytics
User Management
Water
Work Order Management
Workflow Management
Visit WebsiteCompare App
ACH Payment Processing
API
Account Management
Accounting Integration
Activity Tracking
Alerts/Notifications
Asset Management
Automatic Backup
Billing & Invoicing
Billing Portal
Billing Rate Management
Cable
Client Portal
Collections Management
Credit Card Processing
Customer Accounts
Customer History
Customer Management
Customizable Invoices
Customizable Reports
Electricity
Electronic Payments
Invoice Management
Invoice Processing
Meter Management
Metered Billing
Mobile Payments
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Invoicing
Online Payments
Payment Processing
Penalty / Cut-Off Processing
Purchasing & Receiving
Rate Management
Recurring/Subscription Billing
Reporting & Statistics
Self Service Portal
Service Call Management
Third Party Integrations
Transaction History
Trash
Usage Tracking/Analytics
User Management
Water
Work Order Management
Workflow Management
Visit WebsiteCompare App
ACH Payment Processing
API
Account Management
Accounting Integration
Activity Tracking
Alerts/Notifications
Asset Management
Automatic Backup
Billing & Invoicing
Billing Portal
Billing Rate Management
Cable
Client Portal
Collections Management
Credit Card Processing
Customer Accounts
Customer History
Customer Management
Customizable Invoices
Customizable Reports
Electricity
Electronic Payments
Invoice Management
Invoice Processing
Meter Management
Metered Billing
Mobile Payments
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Invoicing
Online Payments
Payment Processing
Penalty / Cut-Off Processing
Purchasing & Receiving
Rate Management
Recurring/Subscription Billing
Reporting & Statistics
Self Service Portal
Service Call Management
Third Party Integrations
Transaction History
Trash
Usage Tracking/Analytics
User Management
Water
Work Order Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


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Android App


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Muni-Link Feature Reviews

25 reviewers had the following to say about Muni-Link's features:

Michael B.

Pitcairn Muni Link Review

2019-05-07

Customer Service, very detailed reports

Pros

Integrates with our accounting software.

Cons

Miscellaneous charges can sometimes be a little laborious to record.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Michael, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

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Donna M.

Product sells itself

2019-04-02

It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.

Pros

Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information.

Cons

Sometimes I can't find a report that would be helpful to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Donna, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Barbara E.

MUNI-LINK Review

2019-03-29

The switch over from the old billing system to Muni-Link was stressful but once all the kinks were worked out my clerks love it.

Pros

This is a very easy billing system to navigate through.

Cons

Certain reports are needed and sometimes I have to combine 2 reports together to get what I actually need which involves more time spent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Barbara, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Telia G.

Streamlines many processes

2019-04-04

They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.

Pros

I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page.

Cons

The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Telia, thank you for the review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Stephanie N.

Muni-Link

2019-03-22

For our Village, this has been a good solution for accurate and timely billing.

Pros

The online access has been a very important reason we like the program...easy to access. The report function is pretty good...and if there is a report we don't find to meet our needs, another report is usually available to give similiar results.

Cons

Interface with our credit card provider has been a challenge with recording payments and the division of monies to funds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Stephanie, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Lorrie C.

Invoicing, Payments & Adjustments

2019-04-11

Reports are sometimes inaccurate.

Pros

It also nice to have customers information on Account Central where you can find their usage, balances and any notes you have entered about that customer plus a lot more right on one screen.

Cons

When it comes to posting your work most of the time it won't let you post because of a billing cycle being locked & whoever is trying to post has to go back in & unlock it in order for them to continue their work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Donna M.

Muni-Link Review

2015-02-09

The system will generate reports for accounting and auditing purposes which is a wonderful feature.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Donna, thank you for the great review of Muni-Link. We are honored to have you as part of the Mun-Link family of customers. Regards, Mac Rosenbaum.

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Alison G.

Great program and awesome customer support

2019-04-04

Pros

This program is capable to bill water usage down to single gallons, no more guessing for the customer on what they actually use each month.

Cons

The thing I like least is when returning a customers original deposit, it will show in the breakdown of the bill as part of the payment needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Alison, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Tina B.

Muni-Link Review

2019-04-01

Having the support you need really makes things much easier.

Pros

Being able to pull reports easily and the option to use a scanner when entering payments.

Cons

The time it takes to learn everything and being confidant that I'm doing it correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Tina, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Brenda M.

Munilink Review

2019-03-28

The transition was fairly easy and the customer support superb. Many reports are available.

Pros

The software is very user friendly and offers many features. Many reports available.

Cons

Many adjustments have to be done and all account checked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Brenda, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Jeanne K.

Muni-Link billing

2019-03-29

The transition from our previous billing system to Muni-Link was pretty painless.

Pros

I like the Mobil app that uploads our meter readings into the computer

Cons

The reports could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Jeanne, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Bridgette D.

This has been a very positive change for our company!

2019-03-29

It has helped produce reports for funding, audits, and day to day operations.

Pros

What I like best is that it is cloud based, easy to navigate, and the customer service is wonderful!

Cons

If there are reports or options you think would work for your company that aren't available, they are quick to see if it is something they could provide.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Bridgette, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Haley G.

Innovative, easy to learn and use

2019-03-29

Muni-Link is the best out there! I looked at different options and nothing compared to the ease of use to the customer support provided. I have recommended Muni-Link to many municipalities and will do so in the future :)

Pros

They are progressive with the ever changing electronic world and they don't wait for challenges to arise before addressing them, they have a solution before a problem.

Cons

I certify tax liens each year and it's a 3 step process with about 370 accounts, which is very time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Haley, thanks for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Carol C.

LDWC Review 2019

2019-03-22

Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software.

Pros

From searching customers by account number or name without having to change to a different screen, to entering a new service.

Cons

I think if I could change one thing it would be, as an administrator, to have the ability to unpost payment or adjustment batches to correct mistakes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Carol, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Deanna C.

Overall a good software application

2019-04-11

Our company previously outsourced our billing/processing.

Pros

The software is user friendly. Also if possible, the developers are willing to make changes to the software to accommodate specific requests.

Cons

When adding lien interest to our sewer billing accounts, the figures are no longer accurate when reprinting an invoice.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jr R.

Fixed a major headache

2019-03-22

Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly.

Pros

We started off having another town doing our billing using a software that is complicated and as basic as you can get.

Cons

I really cant say I have any cons it does every report needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


JR, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
patty g.

best i've ever used

2019-03-22

our billing went from 5 days (yes days!)

Pros

i can get the entire monthly billing done in about 2 hours, and that includes verifying all the 3rd party information is correct for each customer and printing.

Cons

the reports are sometimes difficult to figure out, but you can subtitle them so you don't forget what each one does.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Patty, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
nicole h.

munilink review

2019-03-22

Very positive, especially customer service. Quick to fix issues.

Pros

I like the user friendliness. All functions are pretty simple and not a lot of steps.

Cons

Too many reports that are similar, minimize the available reports and perfect the ones continued.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Nicole, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Barbara S.

Great Product great training and set up from one billing system to Muni-Link.

2018-04-12

Very good quality and great customer service

Pros

Easy to use and the fact that customers have easy access to their accounts. All of the reports that they offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Barbara, thank you for the review of Muni-Link Utility Billing. We are proud to have you in our family of customers and we appreciate you taking the time to submit this review. Thanks, Mac Rosenbaum. Senior VP Sales & Marketing, Muni-Link.

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Ronald B.

Great company to work with and the best billing software I've used.

2017-10-02

No extra hardware (server) necessary. Easy access from any machine that has internet.

Pros

No need to be concern about compatibility issue and they are constantly improving the software based upon customer needs

Cons

I prefer to have the ability to create reports on my own without putting a request to the developer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Ron, thank you for taking the time to write a review on Muni-Link Utility Billing. We appreciate your business and are proud to have the Altoona Water Authority as one of our customers. Sincerely, Mac Rosenbaum, SVP, Muni-Link.

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Roy M.

Ease of use

2019-03-29

Had great customer service when questions arise

Pros

Easy to use/teach with non computer persons

Cons

To many reports available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Roy, thanks for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
Sonya S.

Muni-link at CBMA

2019-03-22

Pros

This software is very user friendly. I really only needed a few hours training and I was ready to go on my own.

Cons

The only thing that is difficult is searching for reports. Once you find the correct report needed all the information is wonderful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Sonya, thank you for this nice review and we are proud to have you as a Muni-Link customer! Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more
KELLY G.

Great system

2019-03-25

Pros

It helps with becoming more accurate in billing for our customers.

Cons

We don't like how the billing and payments are done in the loans module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Kelly, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum.

Read more
April d.

Deceptively strong program!

2015-03-10

The only reason for not giving an overall rating of 5 stars is the lack of ability to create custom reports. While they have a variety of reports available, they sometimes give more info than needed or not exactly what we are looking for combined in one report.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


April, thank you very much for the positive review of Muni-Link. We are proud to have you as one of our customers. We are continuously improving our solution, and one of the areas we are working on is more reporting and increased data exporting capabilities. Again, thanks for the positive review. Mac Rosenbaum, Muni-Link.

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chrisanne m.

VERY USEFUL SOFTWARE

2019-04-04

SO FAR THERE HAS BEEN ONLY GOOD THINGS TO SA ABOUT THIS SOFTWARE, THERE ARE A LOT OF THINGS POSSIBLE TO DO WITH THIS SOFTWARE AND IT DOES TAKE A WHILE TO FIGURE THEM ALL OUT. BUT OVERALL I WOULD RECOMMEND IT TO ANYONE

Pros

ITS EASY TO USE, AND THE CUSTOMER SUPPORT IS GREAT, THEY ARE FAST AND EFFICIENT

Cons

THERE ARE SOME REPORTS THAT I WISH WERE ALITTLE MORE DETAILED, BUT OVERALL A GREAT SOFTWARE

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Link Computer Corporation


Chrisanne, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Read more