MuniBilling Features

MuniBilling

Cloud-based utility billing and property management software

4.7/5 (53 reviews)

Competitor Feature Comparison

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ACH Payment Processing
Account Management
Application Management
Asset Lifecycle Management
Billing & Invoicing
Cable
Check Printing
Client Portal
Collections Management
Customer Management
Data Capture and Transfer
Demand Forecasting
Electricity
Electronic Payments
Geolocation
Meter Management
Metered Billing
Mobile Access
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payments
Penalty / Cut-Off Processing
Purchasing & Receiving
QuickBooks Integration
Rate Management
Real Time Reporting
Real-time Updates
Recurring/Subscription Billing
Reminders
Search/Filter
Self Service Portal
Service Call Management
Third Party Integrations
Trash
Water
Work Order Management
Workforce Management
Visit WebsiteCompare App
ACH Payment Processing
Account Management
Application Management
Asset Lifecycle Management
Billing & Invoicing
Cable
Check Printing
Client Portal
Collections Management
Customer Management
Data Capture and Transfer
Demand Forecasting
Electricity
Electronic Payments
Geolocation
Meter Management
Metered Billing
Mobile Access
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payments
Penalty / Cut-Off Processing
Purchasing & Receiving
QuickBooks Integration
Rate Management
Real Time Reporting
Real-time Updates
Recurring/Subscription Billing
Reminders
Search/Filter
Self Service Portal
Service Call Management
Third Party Integrations
Trash
Water
Work Order Management
Workforce Management
Visit WebsiteCompare App

MuniBilling Feature Reviews

25 reviewers had the following to say about MuniBilling's features:

Martha P.

MuniBilling Review

2019-10-04

Pros

The reports are easy to understand, many reports to choose from

Cons

Account screen can sometimes be difficult to navigate and understand

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
omowale h.

MuniBilling Review

2020-09-30

The processes of collecting readings, preparing bills and adding on payments are now easier and faster call can done within second and minutes.

Pros

the fast pay entry feature, the meter reading app, meter reading review and the search is real easy the account just pop up on screen

Cons

no cons the software performs well and is user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen O.

Does the job

2019-03-12

We can stay on top of all the meters we have on campus and the easily modifiable route reports are top notch.

Pros

Reporting structure is very good and is always improving.

Cons

I don't use the accounting features or accounts receivable module so I can't comment on that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda B.

Latah County Solid Waste Department

2021-01-05

The customer support service is outstanding.

Pros

The programmers are willing to modify reports as requested or needed.

Cons

Some of the reports can be confusing, the statement and invoice printing could be improved for customer understanding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim W.

MuniBilling Review

2019-06-04

Pros

Has multiple reports/functions.

Cons

Can't always follow a "balance sheet" when doing a billing from one billing to the next billing (Quarterly billings).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Janice D.

MuniBilling Review

2019-06-09

Pros

Easy to use, easy to find information.

Cons

Reports are sometimes challenging to figure out which report for the information I'm looking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Katrina O.

Great Program and Support Team

2020-05-14

Pros

The staff was great at providing any reports we needed and customized our invoices.. We held weekly webinars to make sure we transitioned from our old program to Munibilling was smoothly.

Cons

I also wish there was an option easily draft ACH files without using their payment processor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Deborah E.

Munibilling

2019-10-08

I love the fact that anytime I have a problem and call our rep he is on it, and if he isn't available he gets back to me as soon as possible,or someone always try to help, the ease of the software, the fact that customer can pay on line and set up auto pay, the system run quick, i also like i can have more then one session open its helpful when running reports and customer comes in to make a payment

Pros

I can now generated the invoices and put the late fees on and don't have to call and remind someone every month.

Cons

this doesn't applied to me, as of today I have no negative/cons things to say about this software

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robin W.

Great Customer Service

2020-02-20

His response and resolution time is top notch!

Pros

still in the learning stage... Customer portal is a very big pro

Cons

still in the learning stage ... Reporting and CC remote issues

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dara E.

Dara Eng

2019-04-08

Spectacular!

Pros

User friendly and great customer support.

Cons

Instead, I'd have to search through reports, export and minimize to locate what I'm searching for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin G.

Village of Genoa

2020-03-03

Outstanding

Pros

Easier look up for reports. Better and faster support.

Cons

Some missing reports from last software but Muni staff has been very cooperative in adapting the program to meet our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie P.

Muni Billing review

2020-03-10

[SENSITIVE CONTENT HIDDEN] with the conversions team has been above and beyond helpful with helping to get this program up and running for our client

Pros

The support team is very helpful and patient.

Cons

I would like to see some more report options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathon W.

New customer

2020-07-21

The high point of their company is the transition team/account managers.

Pros

The search engine in the software can be used to find multiple things within an account.

Cons

The customer usage detail is not in easy read format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Larry S.

On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013.

2018-02-15

Pros

The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate.

Cons

I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Linda A.

Lakewood Village

2015-03-11

The transfer of customer account data was handled by the MuniBilling team with meticulous attention to detail.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kathy D.

Excellent customer support service!

2019-10-08

Pros

I most appreciate and rely on the immediate excellent customer support each time I have a problem large or small.

Cons

A challenge to integrate with QuickBooks, but we are ironing out the issues.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
jennifer h.

Small Utility Business Loves It

2019-03-12

Overall, we're very happy with the ease of the system, how quickly we're able to enter our utility reads/bills and payments into the system.

Pros

We love the flexibility and ability to use the system from any location and how the tribes members can access their accounts and look at their monthly usage.

Cons

Our business is complex, so it isn't anything about the software that is a con, just a con in trying to fit our unique situations into 1 system. Overall, though there aren't any cons that would cause us to regret using the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pauline B.

Stall billing

2019-02-19

We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time.

Pros

We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn.

Cons

Because we were trying to keep it as similar as possible to a previous program, there are several parts that require individual processes to complete. While this is not difficult, it does create more opportunity for human error to mess with the system and no way to fix other than an adjustment. I wish it had a better editing option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan C.

MuniBilling Review

2021-02-17

Pros

It make creating my utility bills an easier process.

Cons

Integration was a slow and technical process, but that is to be expected.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Patricia N.

Excellent customer service

2019-10-09

I requested a new group of customers added by MuniBilling instead of adding them one at a time myself.

Pros

I get a person on the phone whenever I call, and have a dedicated Account Manager.

Cons

The instruction manual could be more comprehensive, or have instructional videos available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Judi R.

Review for MuniBilling

2019-02-21

Maybe because of it being the first time there were alot of errors on the registers. The bill seemed to be correct except for a few.

Pros

I like the setup of the billing. Very easy to read and understand.

Cons

I liked the software. It is hard to say what I didn't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey W.

Third transition in two years

2020-07-10

We cobbled things together while seeking a new billing platform, and switched to MuniBilling immediately following the end of a quarterly billing cycle.

Pros

Unlike our previous platforms which used modified financial architecture, MuniBilling was constructed from the ground up as a utility billing platform.

Cons

We miss a couple of features from our last platform, particularly the ability to see the meter settings within the account read history.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike C.

Excellent Customer Service

2019-09-18

The software serves our needs in utility billing well. The differentiator between them and others lies in the customer support.

Pros

The Customer Service Experience was excellent.

Cons

I have no complaints. The software performs well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris M.

Utility Billing Made Easy

2019-10-04

Overall, the software is easy to use and manage, and it makes the utility billing process quick and efficient.

Pros

The software is very user-friendly, requires minimal training, and users can intuitively figure out how it works and how to accomplish most tasks on their own.

Cons

I don't really have any cons regarding the software. Any time an issue presents itself, the team at MuniBilling has been rather quick to resolve the issue timely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Beth C.

MuniBilling saved the day for the City of Arcadia!

2020-01-22

Our former Utility Billing company notified us on November 12, 2019 that they were going our of business with an effective end date of November 30, 2019.

Pros

We have a busy office and having all the appropriate things on one screen for easy access is very important.

Cons

We are still in the very early stages (less than two months) with MuniBilling. There are not a lot of issues with it, mostly just things that are different from the software we are used to. They listen to our suggestions and make any changes they are able to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more