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Recommended
Elena T.
Accounting, 1-10 employees
Used daily for 2+ years
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I loved that software in 2006, it was great, so easy to use. Now it is not hat great, customer support needs a lot of improvement. Yet I think other competitors have their problems and overall MYOB is the best soft for a small business.
I love the soft is so user-friendly. I have been using MYOB since 2006. As an accountant I use XERo, quickbooks, handisoft. I think that from the end user point of view MYOB still easiest business software. From an accountant point of view it is also very user friendly. It helps me fix the mistakes my clients made with an ease. Bank reconciliation used to be great, now, after some modifications it is much worse. Yet , overall I think that MYOB is still the sest business solution for a small business in Australia
Customer support is not existent. Many of my client switched to Xero or quick books because of terrible customer support in MYOB
Matthew K.
Construction, 1-10 employees
Used daily for 2+ years
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Underwhelming to say the least. I was partially sold on the fact that they have a customer service number to assist if need be, don't be fooled by this either, the call centre workers are rather unfamiliar with the MYOB product (unless I was unfortunate enough to speak with their newest member each time) and all my queries had to be looked up each time and they read answers from a screen which I could find on-line myself , they weren't able to elaborate nor answer any further questions I had outside of what was written in front of them.
Reasonably easy to use but have found Xero to be much better in almost every way.
Limited features and limited expandability compared to Xero. No was to have a back up of accounting file on your computer. If or once you decide Essentials ins't for you, they do not offer a way to transfer to their own Account Rite product nor do they off to export data to Xero. They will give you 1 month access as a read only before all data is deleted off their server unless you pay $25 Per month for the remaining 5 years you're required to keep the data
Quentin O.
Construction, 1-10 employees
Used weekly for 2+ years
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The financial reporting abilities of MYOB Business are very good and very well developed. They present accurate and real time reports that allow for a large volume of information to be automatically reported from a business management point of view. The ability to add specific permission levels to individual users is also highly valuable as the there may be some layers f information that the company does not want the individual to have access to which is something MYOB has done really well.
MYOB is more costly than a number of other accounting software packages on the market, although it is more powerful and has more functions. From a personal point of view the user interfaces feel outdated. Although they are very powerful and have a lot of functionality it presents as though it is a 20 year old version of windows.
Hi Quentin, thanks for taking the time to lead a review! Love hearing that your choice to partner with MYOB has been successful.
Brendan B.
Entertainment, 1-10 employees
Used weekly for 2+ years
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Great option for this doing day to day business, May be a little expensive for those just starting out.
Packed with features for invoicing and accounting needs.
Very expensive when compared to similar products.
Paul C.
Consumer Goods, 1-10 employees
Used other for 2+ years
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We wasted a lot of time and resources using this software for our small business accounting needs. Whilst it did the job in the end we believe there are simpler options such as XERO for us non- accountants.
As a small business owner not trained in the art of accounting there wasn't a lot we found easy about using MYOB Essentials. The reporting process at the end is probably our highlight.
We found MYOB Essentials cumbersome to set up and use. The support team was basically of little help. Sending files to our Accountant at the end of the tax year was a pain. MYOB Essentials is better suited to those with a deeper knowledge of accounting than what we have in our business. That is why we switched to XERO which we find much easier and more efficient to use.
Brian L.
Events Services, 51-200 employees
Used daily for 2+ years
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Valiant went through a 3rd party Kilimanjaro Consulting Pty Ltd for our set up and integration. They were excellent and their customer service is great.
Due to the complexities of our business MYOB XO was the standout choice.
No real downsides to the system. As we were using Viberent as a custom software piece there were some glitches with the API integration but this is to be expected.
Linda B.
Accounting, 1-10 employees
Used daily for 2+ years
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On the website version I am completely frustrated. Why is it that I can not open in the app version when the file has been shared with me via the website version??
Bank Feeds, Date Lock, Balance Sheet, GST Report
Lack of functionality on website, can't use the find transaction feature.
Hey Linda! Thank you for taking the time to share your thoughts, we really appreciate it! Regarding the Find Transaction feature, this link here has further information and instructions on how to use it: https://help.myob.com/wiki/display/myob/Finding+transactions If you're continuing to experience an issue, don't hesitate to reach out to us on any of our social channels or Community Forum - I'll make sure we get to the bottom of it for you. Cheers, Amanda.
Ian B.
Graphic Design, 1-10 employees
Used daily for 1-2 years
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All good except for the slow support and issues with the product.
Easy to use once you know how. I like that I can log on from anywhere top access the accounting software.
MYOB ceased to support Account Edge on Mac so on recommendation by the sales team I transferred to MYOB Essentials. It is easy to use however because it's web based it hangs intermittently. MYOB added a feature to Item ID on invoicing, adding an information symbol without widening the column. This causes the Item ID to be partially obliterated. This makes it difficult when checking item numbers or picking the order. I have spoken to support who have failed to address the issue or even discuss it. The other issue is support. I have literally waited on for one and half hours before getting to the person I need to speak to.
Ellsi T.
Entertainment, 1-10 employees
Used weekly for 1-2 years
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It worked well as a start package for the small business and didn't cost anything for the first year so was a great starting option. However it was difficult to learn and take further with lots of niggly issues.
Good app availability to easily capture expenses and receipts. Simple to get started and underway with and often free with certain banks etc for the first year.
Beyond some basic functionality it was difficult to understand how best to do many things. In addition it was very difficult to reconcile amounts where a bank fee had altered the incoming amount. Often resulting in adjusting the original invoice rather than simply applying a fee during reconciliation.
Daniel T.
Civil Engineering, self-employed
Used daily for 2+ years
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works well when it does, is terrible when it doesn't with zero customer support!
Easy to use. If you have a computer, you can access everything
Glitch with reconciliation. You have to go back to the dashboard if you want to reconcile a different account (each time) have been trying to setup bank feeds for credit card for years. Have been unable to update credit card details or pay the bill for the product for 2 months. Very annoying to log into, nearly every time you have to log in two or three times before you actually log in. If you like waiting on the phone to talk to someone, only for the call to time out after 40mins or get put through to some white noise, again and again this is the company for you.
adam k.
Apparel & Fashion, 51-200 employees
Used daily for 2+ years
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Customer service can be slow to respond. That said when you do get onto them they do know how to assist.
Simple and easy to use. A good range of add on products.
No real ability to grow with your business. Its really only suitable SME
Anthony J.
Telecommunications, 1-10 employees
Used daily for 2+ years
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overall good
Online and off line accessMobile scanning of receipts
some search features could be better. Doesn't narrow down search when entering items or descriptions
Rani R.
Automotive, 1-10 employees
Used daily for 2+ years
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Great accounting, and always updating with new features. Our accountant could just log in and do our end of years immediately.
-Highly customisable for invoicing and parts inventories. -Has great reports. We found if you knew what you wanted to keep an eye on in the business, then you could design a report for it. Not all accounting programs or workshop software can do that so easily. -once it was set up for our workshop, it worked amazingly. Very intuitive
-We were new to this software, and it took a long time to set it up, (6 mnths), specifically for how we needed it to work. (automotive workshop), You almost needed to be a trained accountant i felt. -Support used to take at least 1 day if not 2 to get back to you.
Joanne R.
Information Technology and Services, self-employed
Used weekly for 2+ years
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Offers features that I need to do to manage the Company Financials. Support has been great and responsive.
MYOB is intuitive for the user to use, easy to use, simple to setup, has all the features you need to manage the Company finances. Also when regulation changes it quickly incorporates those changes and explains easily how to use the feature.
MYOB can get quite slow around EOFY - needs more grunt put in place around these times for cloud hosting. There is no live chat within the application for support.
Bridie R.
Real Estate, 1-10 employees
Used daily for 1-2 years
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Overall I like using MYOB Business I feel my skills in accounting are only getting stronger through utilising MYOB daily.
I find MYOB relatively straight-forward to use. I have had to teach myself as my background is in education and not accounting. I find the forums helpful. I find I learn through practise so the more I am using MYOB Business the easier it is becoming for me.
I would love it to be easier to switch between products and for it to simply be as easy as clicking a button to transfer all our data across.
Joe B.
Computer Software, 51-200 employees
Used daily for less than 6 months
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MYOB has changed the way we work, simplifies book keeping to take away so much pain
- Easy to signup and simple setup to get things started - Pricing - Special offer for new start ups - Invoice reminders - Invoice templates look very professional - Invoice shows when customer / vendor have viewed (SUPER HELPFUL) - Intray for emailing receipts and tracking
- Not being able to invoice in multiple currencies, have to workarond this by invoicing in the charable foreign currency then after payment is recieved adjusting the template to the local amount that is received.
Gavin P.
Accounting, 11-50 employees
Used daily for 6-12 months
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Mostly problems compared to the old software.
Payroll is ok it has some nice features on pay items but nothing the old essentials could do easily.
The list is far too long. The old essentials is excellent. All that needed to be done is have the option of reports it had be converted to excel rather than PDF. The decision to go to accountright will be fatal.
irene a.
Accounting, 501-1,000 employees
Used weekly for less than 6 months
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We love this customer friendly to read the accounts
Fairly easy to use user-friendly very efficient aweosme te.plates for invoices
The versatility of the account numbers they have many subcategories .
Jennifer W.
Retail, 1-10 employees
Used daily for 2+ years
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I needed the ability to access accounting transactions online.
What I liked least about MYOB business is that is was very limited therefore went with Xero.
Valentina L.
Hospital & Health Care, 1,001-5,000 employees
Used daily for 1-2 years
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This accounting solution has been working so well for use due to its effective features. MYOB Business has been highly reliable and easy to use.
I do not have cons for MYOB Business. MYOB Business works so well.
Hey Valentina! Thank you for taking the time to share your thoughts! We're glad to hear it's been an easy experience using MYOB Business.
Katrina R.
Accounting, 11-50 employees
Used daily for 2+ years
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Has been around for a long time. Tried and tested and is a great product. Starting to price a little higher but still competitive - especially if you have employees.
Easy to use and well laid out for the end user. Is great for small operations without complex needs.
Whilst bank rules are very handy - the auto reconciling of transactions can cause problems if rule set up incorrectly. Would be great if there was an option to make bulk transaction changes.
Steven P.
Hospitality, 11-50 employees
Used daily for 2+ years
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It has been an essential tool in running our business effectively and maintaining legal compliance since we started in business in 2011.
The wide range of features and varied reports that can be produced to assist with trackingn expenditure , budgeting and forecasting. Regular updates keep us compliant with tax law.
I do not operate the software. Unable to answer.
Jodi B.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Good accounting software. Easy for multiple staff to use. Easy to add new staff members
Easy to use. Straightforward Online or app
Payroll could be easier to make changes
Micheal T.
Hospital & Health Care, 1,001-5,000 employees
Used daily for 1-2 years
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This accounting software has been so reliable. MYOB Business works so well for us. MYOB Business is easy to use.
No cons about MYOB Business. MYOB Business is brilliant.
Hey Micheal! We're really glad to hear MYOB Business is working well for you. Thank you for taking the time to share your thoughts. Cheers, Amanda.
Kara V.
Accounting, 1-10 employees
Used weekly for 2+ years
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Very easy to use. Clients are happy with it and also find it easy with minimal questions
The ease of using this program. Being able to get into clients accounts and finalising their work.
I have no issues to report with this program.