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MYOB Business Logo

Online accounting & payroll for every business

MYOB Business Reviews - Page 3

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135 reviews

Recommended

CP
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Chris P.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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good value in terms of the price

Reviewed 7 years ago

The software is good for a small entity but once you grow and need more detail it becomes a handbrake on information.

Pros

easy to use ,A very easy to use and follow accounting software, the flow of information is easy to follow

Cons

I have been using the MYOB Essentials purely for payroll of a bout 10 employees. I find the customer service frustrating as it seems impossible to actually speak to anyone.

AW
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Adam W.

Supermarkets, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MYOB Easy

Reviewed a year ago
Pros

Application layout makes it easy to navigate

Cons

The upgrade feature needs to run in the background.

EW
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Elizabeth W.

Food & Beverages, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Upgrade of platform rubbish

Reviewed 3 years ago

Very frustrating, dissatisfaction and disappointment. Will be looking at Xero.

Pros

Nothing about the new upgraded platform, all information has to transferred over. Too many gimmicks of cartoon characters , boxes with useless information and graphs taking up half of the dashboard. Support of myob is very inexperienced and wasted 3 hrs on the phone to resolve payroll issues. Did not ask or want the upgrade now paying more for a useless product.

Cons

Navigation is too complex, nothing is clear and simple. Super is not calculated correctly, some of the information has not migrated over with the new platform had to re input details. A lot of wasted time.

MR
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Mark R.

Maritime, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Absolutely disgraceful back up service.

Reviewed 4 years ago

A very unprofessional company. I have been using MYOB for over 5 years and have found the service disgraceful. The service is the worst of any company I have ever used. They take forever to answer a phone call and quite often after waiting u to an hour for hepl, the phone is disconnectred. I need to call them agaion and try for help. I did not leave hoping for MYOB to improve its service. Also the work to find an alternative. Just now i spent 3/4 hour and they hung up after the wait.

Pros

Nothing. Very bad service. No service. The software was very hard to use. I accepted and learned more. No ease of use.

Cons

The complete usability and back up service.

PD
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Pam D.

Primary/Secondary Education, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Small business user

Reviewed 6 years ago

Good program for small business and very easy to fix mistakes but no audit trail

Pros

Easy to use and can have detailed accounts set up,at 4 levels Reports are set up so easy to use out of the box Great program in box

Cons

From an audit perspective not great as you can renter things without an audit trail No reporting flexibility

NG
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Nicole G.

Staffing and Recruiting, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One of the top software for bookkeeping

Reviewed 6 years ago
Pros

I enjoy using MYOB simply because it does everything you need for a small business - sometimes needs more explanation with accounting though for new people.

Cons

glitches with POS machines is really the only thing I ever came across with this program, so not alot from a small business perspective.

JP
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Jason P.

Hospitality, 11-50 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Ongoing extortion, third world support, buggy and terrible reporting

Reviewed 5 years ago

A can't imagine a business could do worse than this product, go elsewhere and save yourself the hassle.

Pros

It didn't fail on install... that's about it!

Cons

I paid for the full version of the software and not even 12 months in they are forcing me to pay for a subscription service as well! Having disabled single touch payroll for offline users they have made the software obsolete. Support is terrible and slow, you'll quickly get sick of the on hold music. Doesn't matter once you've identified yourself as soon as you're transferred you'll have to do it again. And the reporting is a waste of time (and paper), you can't even print a list of employees with their birthdays!

MK
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Marilyn K.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Processing

Reviewed 6 years ago

The background of MYOB needs to be updated to keep up with the updates

Pros

This software is easy to use . It has all the modules you need to run a small to medium business in todays environment.

Cons

Processing is slow and will freeze the screen Myob does not like large files which is a huge problem.

MH
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Michele H.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ease of use

Reviewed 6 years ago

Makes my work life convenient

Pros

Helps a lot with accounting work for clients. Myob essential version allows me to log in and work on in where ever I’m located (as long as I have internet access)

Cons

Only worked when there is internet access available, not available offine.

CF
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Chris F.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is great accounting Software thank you

Reviewed 8 years ago

I have been using this software for over 10 years it is a bit expensive but works well Especially after it went to cloud based

Pros

And I like if anything goes missing my computer gets Stolen or burns or virus then I don't lose everything because it's on the clouds

Cons

The cons are that it is too expensive for what it is

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Karen Y.

Education Management, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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MYOB for business

Reviewed 6 years ago
Pros

I used MYOB a few years ago. At that time MYOB seems the only one which is capable of doing accounting tasks in Australia

Cons

I used MYOB a few years ago. At that time MYOB online version seems poorly designed, not suitable for multitasking

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Verified reviewer

Legislative Office, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great Product

Reviewed 6 years ago

I would recommend it to someone say a professional bookkeeper, I found Quickbooks to be more user friendly for easy bookkeeping soultuons also finding Quickbooks a lot cheaper than MYOB.

Pros

Very detailed, Easy to add transactions.

Cons

I found the software was not very “user friendly” especially as someone who isn’t the greatest at Bookeeping, the terms (words) and navigation was very hard sometimes. I ended up switching to Quickbooks.

MB
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Michael B.

Law Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MYOB keeps us on track and informed

Reviewed 3 years ago
Pros

Ese of use, accessibility, features are simple, seamless integration, reporting functions, governance

Cons

None, it is clear and easy to use daily.

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Ivan M.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Solid Piece Of Software

Reviewed 6 years ago
Pros

I have used MYOB for years, it's perfect for getting the job done, and easy to use.

Cons

Sometimes the ability to change or delete transactions is a little bit dangerous.

'A
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'Kim's A.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MYOB Essentials

Reviewed 6 years ago

Keep clients complaint!

Pros

This product makes the day to day task of a business owner more professional!

Cons

the Cost of the software could put a few people off!

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Verified reviewer

Civil Engineering, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great software, but too pricey for my needs

Reviewed 4 years ago

Good software with lots of useful functionality, but too pricey for my needs and too cumbersome compared to other options

Pros

MYOB will polished with lots of mine integrations and options.

Cons

There are a number of different portals with different purposes and I would get lost sometimes navigating the various sites.

NW
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Neil W.

Veterinary, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Where's the support?

Reviewed 2 years ago

I would definitely not recommend this product when there are better ones on the market, such as Xero.

Pros

It integrated with my previous payroll programme

Cons

Difficult to fix problems. Useless customer support. Currently on hold for 110 minutes and counting, and have been "first in the queue" for at least 40 minutes. Their support number is not easy to find and the wait times are unacceptable. Also, the payroll needs more steps than xero to pay staff and report to IRD.

ET
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Edward T.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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MYOB Review

Reviewed 3 years ago
Pros

Ease of use. Pricing Easy interface Online storage

Cons

Limited reporting and search functions Limited customs report

mC
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matt C.

Construction, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A must for any small business

Reviewed 2 years ago
Pros

its ease of use, Its simple. Everything is a click a way all bookkeepers and accountnats will have access in the back ground to pullt he data they need to complete tax things

Cons

I would ideally like to see a scheduling app or component added which id desktop and phone friendly

KZ
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Karen Z.

Arts and Crafts, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mostly good

Reviewed 8 years ago

I've been using MYOB for many years, mainly to raise invoices and purchases, plus to track the P&L and balance sheet. It's a pretty robust product that doesn't need specialist instruction to use the basic functions, but it started getting pretty annoying when I upgraded late 2013 and now one has to be connected to the internet in order to use it. That means if your internet connection is down or you're out of WIFI reach on the road, you can't do anything with your company files. That's my biggest complaint.

Pros

Fairly easy to use; robust

Cons

You have to have internet connection to use your company files.

KD
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Karim D.

Telecommunications, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Le meilleur

Reviewed 2 years ago
Pros

C'est le moyen rapide et facile de gérer mes flux de trésorerie et mes exigences de conformité ATO.

Cons

Ce n'est pas vraiment très facile à s'adapter avec mais une fois c'est fait c'est bon

Showing original review in French. See translation

GL
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Glenn L.

Computer Software, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Can not export or import anything useful. Locked in.

Reviewed 7 years ago

I would avoid unless you only want to use it for a small business with no plans to grow to the stage where you need to upgrade your accounting software. Also requires a internet connection to run.

Pros

Easy to use for a small business. Its web based so you dont need to install any software, and you can use it from any location where you have internet access.

Cons

Import and export data options VERY limited. Can only import items and contacts, can only export a account and journal summary for your accountant. This means you cant use Essentials with a 3rd part system, or export your data if you later decide to stop using Essentials, effectively locking you in. Would make it difficult for a growing business to upgrade to a more advanced accounting system, you would need to manually enter all your records from scratch.

AP
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Adam P.

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for payroll

Reviewed 4 months ago
Pros

We use MYOB for our payroll and it is very simple and functional software

Cons

I don’t have a con for this software as we are very happy with it

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Paul T.

Telecommunications, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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MYOB for Tradies

Reviewed 3 years ago

I had little to do with the software save reading my payslips and annual payment summary. These werre accurate and easy to read.

Pros

I received my payslips from the office and they were done on MYOB. They were easy to read and showed everything necessary

Cons

There was no app for my to use at the time to record timesheet activities. I had to make a google spreadsheet and email it. If I had an app then my pays would be uploaded and so less mistakes would have occurred.

HS
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Harinder S.

Mechanical or Industrial Engineering, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Call center people don't know what they are doing or how to setup licence properly

Reviewed 6 years ago

Horrible experience so far with MYOB, time I have waste every day to get my MYOB going is beyond limit as I have other things to do.

Pros

Overall software is not bad but support team is not trained enough to sort out all the issues customer might have. I know my licence issue not been resolved from last two months!!!

Cons

I'm trying to sort out my licence issue from last two months but unfortunately it is still keep going. I have to spend couple of hours on phone to get it sorted and they assure it won't happen again but after couple of weeks and sometime every next day it stop working and keep asking for renew your subscription. I'm very much pissed off with support people as it seems like they don't know shit and I'm thinking to change to xero instead.