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OnPay  Logo
OnPay

Award-winning payroll and HR that move businesses forward

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OnPay Features

Features Summary

Functionality

4.7

/5

397

Total features

57

4 categories

OnPay features

401(k) Tracking
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Archiving & Retention
Audit Management
Benefits Management
Check Printing

Common features of Payroll software

401(k) Tracking
API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Applicant Tracking
Approval Process Control
Attendance Management

Price starts from

40

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.7

/5

397

Price starts from

40

Per month

visit website

Total Features

57

Unique features

  • Collaboration Tools

  • Time Off Requests

  • HR Management

  • Process/Workflow Automation

Functionality

4.2

/5

2.1K

Price starts from

12

Per month

learn more

Total Features

169

Features in Common

26

Unique features

  • CPA Firms

  • Customer Statements

  • Invoice Creation

  • Sourcing Management

Functionality

4.9

/5

79

Price starts from

10

learn more

Total Features

6

Features in Common

3

Unique features

  • Controls Audit

  • Risk Management

  • Version Control

Common OnPay comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Payroll System

Reviewed 2 years ago

Great tool that is affordable and easy to use!

Pros

What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.

Cons

I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Direct deposit disaster

Reviewed a month ago

Terrible experience with the platform and the customer service. [SENSITIVE CONTENT] [SENSITIVE CONTENT] and [SENSITIVE CONTENT] are not helpful.

Pros

Nothing about this platform is intelligent.

Cons

The help chat is useless, the notifications are confusing, the customer service is awful. An employee logged into their app and it had another employees name.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Beats all the other platforms for Accountants

Reviewed 2 months ago

Overall it has been amazing compared to where we have come from. Patriot, Accountants World, Intuit are nightmares. Even Gusto doesn’t care about their partners like this company. Thank you OnPay. We will be sticking with you as we grow.

Pros

They actually care about doing what they say they will do and professionalism. This is a strong contender for Accounting professionals. In fact, the best experience we have had. There are many out there that will make you pull your hair out. This company has incredible support staff and they really care about their partnerships.

Cons

Wish they would integrate co-branding more into their service for their partners. Wish they would integrate with more time keeping platforms.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Online Payroll Service for Small Business

Reviewed a month ago

Simple, compliant online payroll, tax reporting, and direct deposit. Efficient and reasonably priced.

Pros

Ease of use. Reasonable price. Good phone support when needed.

Cons

Nothing negative to report. Easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Functional and easy to use

Reviewed a month ago
Pros

Ease of use, comprehensiveness of reports.

Cons

Nothing comes to mind. It does all that I need it to do.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Our go-to payroll software!

Reviewed 9 months ago
Pros

The best part about Onpay for us, is not only the ease of use, but the ability to set up Onpay so it maps to Quickbooks Online, so we don't have to make any adjustments later. Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved. Also, we really like the liabilities always balance. We struggled with other software, mainly quickbooks, where there are always odd amounts of payroll liabilities hanging in the account all the time.

Cons

We have an accountant dashboard, and we can't see our invoices directly, we have them sent to us each month. Billing isn't wonky or anything, we just don't have open access to the billing from our side. If it was the client's billing account, their billing activity shows up for them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Payroll Software

Reviewed 2 years ago

I have really enjoyed using this software. It is our companies third payroll software vendor and as long as they continue to operate the way they do it will be our last.

Pros

The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.

Cons

Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and great value

Reviewed 3 years ago

We have had a good experience with OnPay. There are very few issues or errors and, when there are issues, the OnPay team has solved them in an expedient manner. Over the years we have realized significant cost savings due to the ease of use of OnPay. General business or managerial staff can easily run the system instead of paying a service or hiring a payroll professional to manage payroll for larger groups.

Pros

OnPay is easy to use with an intuitive interface. It was a good product for a small company of just a couple people and it has continued to work for us as we approach 20 people. It is also reasonably priced and does not overwhelm users and administrators with too much complexity.

Cons

The thing we like least about OnPay is the way paid time off (PTO) accrual growth is calculated. We grow PTO accrual every year of employment up to 20 years and that requires employees to be moved into new PTO growth categories every three years. We could just choose to do our PTO differently, but we wish OnPay had the PTO growth flexibility to accommodate our preferred methods.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Full function, clear UX, low cost

Reviewed 2 years ago

Overall, it's been very positive. They have what our organization needs at a good price, and are easy to use.

Pros

I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.

Cons

It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great (probably the best) online payroll service

Reviewed 4 years ago

I really love this online payroll service. After a lot of research of a variety of payroll options, we moved from Paychex to OnPay a couple of years ago and it was absolutely the right move. I can't speak for large companies, but for small and medium sized companies I do believe this is the best, most reliable and most economical service available.

Pros

I run a small business and onpay is perfect for processing our payroll. Some of the features we love: 1) Easy to use interface 2) Employees enter all their own bank information, withholdings, etc. 2) Employees can log in to download their own tax forms, details of previous pay runs, etc. (I don't need to print or distribute these forms or information.) 3) Onpay takes care of all the appropriate taxes,...

Cons

When I am out of the country, I have a hard time running payroll. I know this has to do with internet security, but I wish there was a straight-forward way to accommodate this issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Time-saver!

Reviewed 2 years ago

Doing payroll now takes minutes instead of hours! The program pays for itself, not only in time saved, but due to less expense from the accounting firm.

Pros

All I have to do is enter the hours, overtime, and any bonuses- - -all the calculations are done automatically. It is a relief not to have to calculate the withholdings, write the checks, figure out how much to pay the state and federal government, then pay it. As our staff grew, I didn't have time to spend on payroll, then had to pay my accountant to double-check everything. OnPay takes care of everything! I am not very computer-savvy, so it was nice to be able to get assistance from their friendly service people. Now I can figure out most things on my own!

Cons

Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it. Getting set up was fairly easy. They took the information from my old system (which was mostly "by hand" and converted it easily. When I didn't understand something, their customer service was able to talk me through it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay Review

Reviewed 2 years ago

This is a great service. It has helped reduce our payroll costs by a ton, and is way easier to use than other systems. The reporting is great too. I love this service. i wouldn't use anything else.

Pros

Very easy to use and I love that it is NOT Expensive.

Cons

Voiding Checks/Direct Deposits is a pain. Also, I wish each employee had a default that it would change back to for each payroll run. For example, I might pay someone a bonus one week, I don't need that bonus to be paid next week, however it shows up again and I have to remember to remove it. Same with any deductions, so If I need to deduct and advance one week, I don't need it to be deducted again. Anyway, does that make sense? I also wish I could make 2 or 3 checks for one person on the same payroll run, instead of doing multiple payroll runs. I feel a few changes in these areas would make it so much better than it already is.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wish all software was this easy

Reviewed 3 years ago

Onpay has streamlined the payroll process for me. I run my clients payroll in a fraction of the time and for a fraction of the cost.

Pros

The ease of setup, integration, and running payroll. They have simplified the process. Also the price is a fraction of other payroll companies.

Cons

There are a few features i would like to see added, such as automatic payroll.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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New User, happy so far

Reviewed a year ago

Excellent.

Pros

The OnPay customer service has been excellent since the first call I had with them. The help transferring our information from a big, clunky payroll platform to getting it to the streamlined & easy to use OnPay platform was seamless. The communication, information, help & kindness shown throughout the process has been a real change from our last experience. The response time is super quick too!

Cons

So far it is not as robust as the last platform so I am missing some features (specifically benefits enrollment). I'm still a new user and am just diving into the reports now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product, Great Support!

Reviewed 2 years ago

Direct Deposit for our employees is fantastic (I do not give anyone options, ever), the reporting and paying of the taxes is huge. And if I mess up, OnPay is there for me!

Pros

The interface is simple, and the updates that occur have never caused any problems, but have added functionality that was missing in the very beginning (for example, scheduling a pay rate change). I also like the ability to import into QuickBooks. I like that On Pay pays the taxes for us! Prior to moving to OnPay, I was constantly getting adjustments on on payroll taxes from the state of the feds - that never happens anymore. Support staff is amazing. The reports are good and getting better.

Cons

The reports are getting better - and recently new options have been added, so that is great. I

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay makes payroll easy

Reviewed a year ago

Overall, I'm satisfied with OnPay. I'm still fairly new to the program, so I'm still discovering features and benefits. I'm sure with time, it will become even easier to use.

Pros

OnPay makes is fast and easy to run every payroll. A few clicks and you're done. OnPay took care of all the on-boarding and saved me lots of time.

Cons

The Tax Liability Report doesn't have a total amount for each payroll, so I have to use the Payroll Summary Report to get the tax total, which isn't a big deal anyway. I'd also like to see a screen that indicates what liabilities have been paid and with a confirmation number.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OnPay

Reviewed 9 months ago

They have been great at helping me with IRS issues.

Pros

Reports section is a great resource. I like being able to get a year to date tally on hours, income, retirement contributions, etc.

Cons

The new employee set up is a bit tedious.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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OnPay is the one and only outstanding payroll software

Reviewed 10 months ago

OnPay is a great payroll software that offers great support to its users. With the help of this tool, you can easily call, chat, and even email. Moving on to the usability of this software, I think that there is a slight learning curve when it comes to payroll functionality but still thanks to my team because they helped me efficiently walk through the process.

Pros

Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company.

Cons

OnPay is providing excellent services. I have not faced any big issues while using this payroll program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Payroll Is Now A Breeze

Reviewed 3 years ago

OnPay has made doing payroll enjoyable. They are quick to answer questions or concerns. They do the filings for multiple states for the same price. They will even do the year end reports like W-2s and W-3s. The ease of use is exceptional.

Pros

What I like the most is the employee portal option, as well as the ease of pulling payroll tax reports. It's very easy to make changes as needed to employees profiles.

Cons

What I like least is the function to pay Paid time off, or any other benefit, it's not as intuitive to use it. It took me a little while to figure it out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Payroll Service for Small Nonprofit

Reviewed 6 months ago

For many years we used a CPA firm to handling bookkeeping, payroll and IRS reporting for our small nonprofit organization with 1-3 employees. For payroll they computed the amounts but did not actually write any checks. We had to do that. Also, we had to make the tax payments to the IRS and the State. And for this they charged over $150/month. And when they prepared the Quarterly Payroll reports, they...

Pros

Assuming everything is set up for the employee or contractor, all that we need to do for each payroll run is just enter the hours. OnPay takes care of the behind the scenes transfer of money as well as the Direct Deposit to the accounts of the employees or contractor and all the related payments and reporting functions. Simple and easy to do.

Cons

It is not a problem for our small organization but I can see how the software would be very cumbersome if the number of employees or contractors to be paid would be very large. Probably over 25 would be pushing it on the input.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super easy and very modestly priced

Reviewed 6 months ago

I'm primarily a web designer, who was thrust into the role of administrator as well. I have trouble with paperwork, and OnPay has been a lifesaver. It's extremely easy to set up and use, and once set up, most features are automatic. Reports are easy to create and review as well, great for end-of-the-year admin and taxes, and reminders keep me on track.

Pros

Ease of use, automation and reminders. I love the fact that they take care of payroll reporting and tax obligations. Entering new employees is a breeze, and so is running the payroll.

Cons

After several years of use, I honestly couldn't find anything wrong with this service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Recommended

Reviewed 2 years ago

My overall experience is good. The cost and customer support team make it a no brainer.

Pros

What I like most about the software is the ease ofnavigation. Being able toggle between areas is helpful to verifying information. But I feel that this companies best feature is their customer support department. Every time I have had to call, their representatives are always polite and can fix any of my problems.

Cons

I sometimes have issues with the pair time off or vacation algorithms. This is the feature that as given me more phone time w/ customer support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Easy to Use and Very Reliable

Reviewed 2 years ago

Every time I have had to call OnPay I have had a great experience.

Pros

I love using this payroll software. The price is very reasonable, running weekly payroll is simple. Finding reports that I need is super easy.

Cons

Sometimes the employee profiles are difficult to navigate in order to look up or update info. It's not something that is prohibitive to the use overall though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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You should be using this payroll service!

Reviewed 3 years ago

I have an employee with two local city withholdings and a school district withholding that I thought I was going to have to manually withhold for---turns out that a few minutes with online chat support is all it took to get Onpay to handle it.

Pros

Easy to Use Great Support Inexpensive Handles multiple local withholdings easily Saves me a lot of time dealing with multiple tax filings

Cons

I didn't like that there might be multiple w-2 forms for one person in some cases, but honestly it wasn't a big deal to just add them together for tax prep.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Payroll Company

Reviewed 2 years ago

OnPay has been so helpful throughout the time that we've been a customer. They've gone above and beyond to support us when we make a mistake and need instant support. The software is easy to use and very intuitive. We appreciate the partnership and look forward to growing together.

Pros

OnPay is so easy to use, easy to learn, and easy to implement. it makes quick work of payroll.

Cons

I would love to see them add an option to upload an excel payroll file instead of hand entry.