PAN Hospitality Suite Reviews

Simple to book off availability screen. Easy to navigate. On the availability screen, we are able to see current bookings in the system for a specific date and we are able to go into every booking from this screen, this helps us cross sell and not just turn away bookings. We are able to set our deposit groups and use them effectively.

Rate build - cannot build our promotions. Different rate plans for per person, single and children which is time consuming and we end up with way more rate plans than we need. We cannot set up parameters on the rates itself such as when do certain rates pull up and when they don't. Syncing issues. Guest lists have to be entered for each property on a multi-property reservation. The system does not...

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It does everything, all in 1. All systems are integrated through Pan, from the housekeeping department, Kitchen, stock, front of house, reservations, bookkeeping, POS, inventory, Pan really does it all! The support team is awesome and always there to assist.

The hanging of the system and the fact that we have to Ctrl, Alt Delete on a regular basis and restart the program.

Dear Lene, Thank you so much for your kind words and the great review. We absolutely agree - PAN really does it all and our team is amazing! Your system that "hangs" sounds like it is probably a network / connection issue. We will personally give you a call to see if we can help identify the problem but you might have to get your IT technician involved. Please do take care and stay safe Yours in Hospitality #panteam #panfamily

The integration of accounting, reservations and stock is very impactful. It is very user friendly and the integration with our existing business was very easy

There is nothing at this stage that concern us

Dearest Elandi, thank you so much for your kind words. We really appreciate you taking the time to share your experience with PAN. Being fully integrated is definitely a huge advantage! Our dedicated staff will be pleased to learn of your high praise. Thank you.

The software is easy to use, it has flexible reporting capabilities and excellent round the clock support

The installation process is somewhat cumbersome but once it is up and running that is not something you need to worry about.

Hallo Gerber, thank you for leaving such a nice review. We are glad that you find value in our software package, especially with regard to reporting and our level of support. We remain committed to our clients, now more than ever!

I like that fact that all aspects such as your accounting, stock, pos & reservations are all in one program

I used to work on apex and find that pan is not as user friendly, there are a lot of buttons to click, just to many things to do to execute a simple task. Many little things can be done to improve pan

Dearest Cady, PAN is a fully integrated, live system and includes running all aspects of establishment as you duly noted. Because of the accounting foundation PAN is built on and the many security measures in place it might take a few more clicks. Feedback like this helps us constantly improve our product by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this response. We would love to hear from you regarding the items you would like to see us improve on. Thank you and yes, the more you work on PAN the easier it becomes.

Panstrat is a reservations package that is integrated with the accounting function. As such it is a "one stop shop" that provides all that is needed by a hotel from processing an invoice to being able to download management reports and stats.

No sytem with this functionality can be simple. It takes focus and some intelligence to operate, but that said the support teal is always available to assist with any difficulties.

Dearest Lesley, Your review made our day! Thank you so much for taking the time to leave us such an amazing review. We agree with you 100% - PAN offers a "one stop shop"! We count ourselves lucky with customers like you. We look forward to working with you on a continued basis.

Pan Hospitality is user-friendly, combats fraud, and is developed in such a way that the steps and processes are logical. The reporting is fantastic and has a lot of functions that one can use.

The fact that everything can be done on one screen, but then again the steps that one need to follow are logical

Christiaan, thank you so much for your kind words. We really appreciate you taking the time to share your experience with PAN and we agree, we are family!

It's very easy to use and the interface is user friendly. The customer support is very helpful and a solution can always be found.

Sometimes the reports I require are not exportable (but this can be modified by the development team).

Chad, thank you for leaving such a nice review. We are glad that you find value in PAN and our training. Our dedicated staff will be pleased to learn of your high praise.

User friendly All in one product from accounting to reservations, stock and point of sale all integrated.

We struggle a bit with reporting outcomes for reservations, this might also be because of our complex setup.

Leandri, we are delighted to hear that you will recommend us. Thank you so much for the wonderful review we are so grateful for your kind words.

It is an"all in one" solution, that is real time no needing to wait for day end to get your results. The software is very strong in accounting which is fulling integrated with Reservations, POS and Stock Control. The property management system is able to sync with our online reservation availability and is extremely easy to use.

The reservations part of the software can sometimes get complex, but once you are trained on the system you learn quickly how to use it.

"Simone, thank you so much for taking the time to leave this excellent review. We really appreciate your business.

We use the programme as all in one, incl stock management

no cons for us at this stage

I've worked on various hotel systems during my 18 years in the industry. Pan Hospitality Suite is the only system which has all-in-one. The system itself is very easy to learn, training given by their consultants are really good and the support throughout the year unbelievable. Cost wise very cheap - compared to the various other hotel systems - who has hidden costs (each report you want, they charge...

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Cons? Only cons on this system - is that all hotels aren't using it yet!!!

We have saved time on training and data entry, The single system instantly updates data with each transaction in each department eliminating re-entries and errors, also savings time. It's a versatile and complete package with great predefined financial reports to help you keep your finger on the pulse. The channel manager has saved on commissions and given us direct access to the top booking channels. It's been much easier to manage all the agents and channels though one portal and update our website and mobile sites instantly. From a management point, the pending transactions feature gives you a handy way of tracking operations by shift or day.

All thought it's easy to use, it does take some time to employ all the features to get the most out of the system. But that can be expected as you are setting up your accounting, PMS, stock and channel manager all at the same time.