PaySimple Reviews - Page 2

In general it is a good experience- we use it on a regular basis for all online payments.

We signed up with PaySimple as a new business in 2024 based on the recommendation of someone who used them years ago. At some point they were acquired by Private Equity and it seems their business model has changed quite a bit. We established them as our payment processor before we had customers, and right away noticed fees from them, and three vendors that were affiliated with them started sending us fees as well. We replied to those notices asking for line items, invoice, something associated with the fees to understand how to categorize and/or appropriateness. After four (4) unanswered emails over the month, we put a charge dispute in with the bank and immediately received notice that our service was disabled. We received no reply to our questions about that notice, so we sent a request to cancel the service. Within hours of our request to cancel service, PaySimple withdrew $79.95 from our account that was meant to receive customer payments. So it's clear they were receiving the messages. We also started receiving requests for payment from their vendor/partner (it's unclear) named PaySafe who threatened to send us to collections despite acknowledging that we've received no services from them. At least they reply to emails. At this point, we've sent multiple unanswered notices asking about fees, formally cancelling the service, and still we've never received an invoice, only continual withdrawals from a bank account until we closed it. Sadly, this is the state of affairs when larger companies acquire a bunch of smaller ones and bundle them together with services as a way to charge multiple fees from multiple vendors. I'm sure the customer service department was eliminated all together and my emails are sitting in an unread Inbox along with many others. Please note that the positive reviews on here are several years old, when they were probably under other ownership.