PaySimple Reviews - Page 4

This program was perfect for our company. We processed all of our merchant payments through here, and there were several tools that were available that I have not used yet.

Searching for past transactions could be improved a little. But that would be my only note on something that could be improved.

This product is easy to use. Customer service is good.

Limits on per transaction amount is low.

It's easy for clients to pay me via ACH, and I don't have to give the clients the options to pay via CC

no autoverifcation on ACH that transaction won't be rejected

Easy to use

None

It allows user to set up monthly/quarterly or annually auto-debits for recurring customers which most of business offering subscription uses.

Its expensive, the transaction charges are not competitive. In case you want negotiation over charges you need to do big transactions

We love that our parents can set up automatic payments each month for tuition. They call it the set it and forget it method. The customer service is superb! They get back to you in a timely manner and were very patient with me as I learned the new system.

Instead of depositing the funds a day or two after every payment, it would be nice to save on fees by depositing the money on set days. For us 2 x a month would work. Instead I get multiple deposits throughout the month which causes me to have to input more data entry on our accounting software. It would also be great if they could somehow link to Gradelink so I didn't have to imput the payments into every single account manually.

Ease of use. I like that it's relatively idiot proof. Requires less exhaustive explaining to clients.

I wish it was integrated with our financing so they could apply Synchrony payments with PaySimple

It's intuitive and easy to use. Website is nicely laid out.

How many times I have to change my password. It's a hassle.

It has been easy to use and user friendly

I don't have any feedback for this software. So far, there is not anything we don't like about the software with paysimple.

All the features it makes available to create forms.

Creating reports is super complicated. Different people creating different forms leading to too manty header options. Nothing feels intuitive. Lacks icons for ease of use and identification.

I use the software to collect monthly payments. It's super nice not to have to think about it and not to have to chase payments down or remember to do anything, but it's also super easy to make any changes or one off discounts. I also use it to send out invoices, and it totally saved me last month when I realized I hadn't been paid by a customer that was normally pretty regular with payments. Honestly, I might not have even noticed and would have totally missed out.

All the basic functionality is pretty user friendly. Sometimes to find a deeper feature you have to do a little digging but their customer service team is fantastic and you can chat with them if you need help.

Thank you for your review of the PaySimple solution! So glad that it's working well for your real estate rental collection!

It's quick, very simple, very helpful, I don't have any issues

I like everything about it, it's great, thank you.

It is an easy process for our customer and for us to process in house

N/A nothing is really bad. It is functional. We use it everyday.

PaySimple is one of the few systems that is able to do recurring billing/subscription style billing. This is critical for our scenario.

Still some missing features in recurring billing. Our billing cycle is 1st of the month, but self-service doesn't let me force people to pay for the current month and then get charged on the subsequent 1st. Hopefully they will fix it.

This software is easy to use and very user friendly.

Have not had any issues. It would be great if the software would interact with QuickBooks.

I found it easy to setup reoccurring invoices and applicable payments each month.

For me I have not found anything I do not like about this product.

Makes it easy to collect credit card and ACH payments

We have to rely on clients to enter the correct payment amounts and they make mistakes. Takes too long from posted date to settlement date. Monthly transaction limits.

Ease of use, customer service.

Can't edit customers orders as much on the app.

Easy to use for invoicing and the customers don't seem to have a problem with using it.

After creating a customer and then rebilling that customer several instances of their name comes up. There should be just one name that comes up. This is annoying. Also as mentioned above the ACH payments are combined and when my bank feed gets it i don't know which payments were combined. In the Reports show how the payments were combined and paid. This is important and would save me hours of time.

Easy to use; mobile app; month at a view

Accessing P&Ls could be easier; search capabilities to find a specific date range.

I love the recurring billing feature--the set it and forget it.

I did not appreciate needing to call PaySimple to revert our payment processing time back to pre-COVID processing time of one business day. We are a small company and having to wait 3 business days during COVID was difficult and frankly, not necessary.

I use PaySimple to collect monthly rent and loan payments using Recurring Payments. I love it. My Tenants and Borrowers all say they like it too. No need to write, mail or deposit checks. Having it set up as an auto-pay makes it more of a hard reality for the Payers. It's not optional. They can't just hold off mailing for a few days. If they need to delay a payment they need to call me ahead of time, otherwise it's going to cause a Late Charge.

I can't think of any cons. The price has gone up several times since I started using it, but it still feels like a very good value for what I get in return and all the work it saves me.

nothing- 0% Poor- check the email trail in tech support. Poor- check the email trail in tech support. Poor- check the email trail in tech support.

As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue.