PDCflow Features

PDCflow

Accounts Receivable Payment Hub

4.64/5 (56 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Access Controls/Permissions
Account Reconciliation
Activity Dashboard
Alerts/Notifications
Approval Process Control
Audit Trail
Authentication
Billing & Invoicing
Chat/Messaging
Check Processing
Client Portal
Collaboration Tools
Collections Management
Compliance Management
Credit Card Processing
Customizable Branding
Customizable Templates
Dashboard
Data Capture and Transfer
Data Security
Debit/Credit Card Processing
Digital Signature
Document Analytics
Document Management
Document Storage
Document Templates
Electronic Payments
Electronic Signature
File Sharing
Forecasting
Geolocation
HIPAA Compliant
IVR / Voice Recognition
In-Person Payments
Invoice Management
Invoice Processing
Mobile Access
Mobile Payments
Mobile Signature Capture
Online Payments
PCI Compliance
Payment Processing
Point of Sale (POS)
Purchasing & Receiving
Receipt Management
Recurring/Subscription Billing
Reminders
Reporting/Analytics
Response Management
Search/Filter
Task Management
Task Progress Tracking
Team Collaboration
Template Management
Third Party Integrations
Transaction History
Workflow Management
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Account Reconciliation
Activity Dashboard
Alerts/Notifications
Approval Process Control
Audit Trail
Authentication
Billing & Invoicing
Chat/Messaging
Check Processing
Client Portal
Collaboration Tools
Collections Management
Compliance Management
Credit Card Processing
Customizable Branding
Customizable Templates
Dashboard
Data Capture and Transfer
Data Security
Debit/Credit Card Processing
Digital Signature
Document Analytics
Document Management
Document Storage
Document Templates
Electronic Payments
Electronic Signature
File Sharing
Forecasting
Geolocation
HIPAA Compliant
IVR / Voice Recognition
In-Person Payments
Invoice Management
Invoice Processing
Mobile Access
Mobile Payments
Mobile Signature Capture
Online Payments
PCI Compliance
Payment Processing
Point of Sale (POS)
Purchasing & Receiving
Receipt Management
Recurring/Subscription Billing
Reminders
Reporting/Analytics
Response Management
Search/Filter
Task Management
Task Progress Tracking
Team Collaboration
Template Management
Third Party Integrations
Transaction History
Workflow Management
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Account Reconciliation
Activity Dashboard
Alerts/Notifications
Approval Process Control
Audit Trail
Authentication
Billing & Invoicing
Chat/Messaging
Check Processing
Client Portal
Collaboration Tools
Collections Management
Compliance Management
Credit Card Processing
Customizable Branding
Customizable Templates
Dashboard
Data Capture and Transfer
Data Security
Debit/Credit Card Processing
Digital Signature
Document Analytics
Document Management
Document Storage
Document Templates
Electronic Payments
Electronic Signature
File Sharing
Forecasting
Geolocation
HIPAA Compliant
IVR / Voice Recognition
In-Person Payments
Invoice Management
Invoice Processing
Mobile Access
Mobile Payments
Mobile Signature Capture
Online Payments
PCI Compliance
Payment Processing
Point of Sale (POS)
Purchasing & Receiving
Receipt Management
Recurring/Subscription Billing
Reminders
Reporting/Analytics
Response Management
Search/Filter
Task Management
Task Progress Tracking
Team Collaboration
Template Management
Third Party Integrations
Transaction History
Workflow Management
Visit WebsiteCompare App

PDCflow Feature Reviews

25 reviewers had the following to say about PDCflow's features:

Chrispin O.

PDCFlow User Admin

2019-08-17

So far the software has offered an online portal which the hospital has customized to it's preference to allow patients know they are making secure payments to the hospital.

Pros

Ability for patients to manage payments online and the Business Office getting notification when payments are made.

Cons

Limited reporting options for users assigned "Cashier" functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Thanks for your feedback! Happy to hear our Customer Success staff is meeting your needs.

Read more
Lori C.

I have worked on this system for a very long time. Customer service is great.

2016-02-24

Researching payments is the simplest I have seen.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Marianne A.

PDC Flow review

2018-11-16

Pros

Ease of use. Reports are east to access.

Cons

At this time I haven't found anything that I do not like about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Butch B.

Outstanding performance and support. PDCflow is a Winner!

2016-07-13

Started using PDC4U to process credit/debit card payments in 2014 via web portal.

Pros

Reliable , fast transaction processing, and PCI compliant.

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Hello Butch,

Thank you so much for your review. We are pleased that you are happy with our system and we value your business!

Read more
Cathie B.

I have seen an increase in my revenue.

2019-08-19

Pros

It was easy to set up and love the daily reports that I receive.

Cons

I really can't say anything about this part. I truly love the software. Your company has been nothing but great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly P.

Great Service is a Bonus to the Great Product

2016-10-10

We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing.

Pros

The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments.

Cons

Nothing at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Thank you Kelly!

We appreciate your business.

Read more
Hunter Q.

PDCflow

2018-08-04

Users choose the PDC screen with the DAKCS system and enter the appropriate information to process payments by telephone.

Pros

Ability to process credit card and ACH payments including recurring payments while remaining compliant with NACHA & EFTA

Cons

Lost track of recurring payment authorizations causing payments to fail.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Elvira M.

Efficient and easy platform for accepting online payments

2018-08-19

Pros

PDCflow is a great platform for payment processing and digital signature solutions that every business need.

Cons

My only concern is monthly fees. It can be high if you have less products to sell and ofcourse you will get less revenue. But if your business is doing good enough then PDCflow is absolutely for you. Newbies don’t give up so early because PDCflow gives you a great opportunity by offering one month trial period.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda C.

Experience has been a bit of self-taught; however, Support has been responsive.

2017-06-16

Software provides an easy tool to collect ACH payments from customers.

Pros

Software has several very useful tools such as the e-signature request and the option to create a recurring schedule from a one-time payment.

Cons

Also, it has been a challenge when transactions fail and we have to re-process the payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Linda,

Thank you for your review! We're glad to hear you like our signature services and recurring schedule features.

We want our products to help you succeed and offer self-help resources to answer simple how-to questions. However, if you feel you could benefit from further training, you're more than welcome to contact our support team to schedule additional sessions free of charge. We are always happy to discuss the intricacies of ACH payments and how our system makes that process easier.

As always, please don't hesitate to contact us with any questions or concerns.

The PDCflow Team

Read more
Katie K.

Great System

2019-08-23

Pros

I like the alert that comes up that there has already been a payment on a patient account.

Cons

It is not a big deal that we have to manually post payments, but it would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Katie,
We strive to make our products user-friendly and convenient. Thanks for letting us know how we're doing.

Read more
John C.

Excellent Product with Outstanding Support

2019-08-17

The PDC Flow team is what makes the experience so great. The software itself has extra features that no other products offer which gives it a considerable competitive edge.

Pros

Very intuitive product with features that help your business run smoothly and compliantly. Support team works hard to assist in any way they can.

Cons

API came with no feature for the ACH product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


John,
Thank you for the review. We're proud of our team, and positive comments about our staff and products mean a lot to us!

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Richard H.

Angelica Inguez

2016-02-11

Angelica-Was instrumental in helping us to setting up An American Express account and also setting up an e-signature account.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Thank you Richard! Angelica is a very valuable Customer Success Specialist here at PDCflow and we pride ourselves on providing great Customer Support.

Read more
Robert T.

PDC Flow gets it right

2019-08-16

the staff have been awesome to work with, easy to communicate needs, they are more proactive in solutions

Pros

we implemented a chargeback reduction plan that included getting digital signatures for payment authorizations, it has helped us greatly lower the number of chargebacks because we have confirmation from the consumer that the payment was authorized.

Cons

i have no complaints about the company or products

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Robert,
So glad we could help you reduce chargebacks! Thanks for the input.

Read more
Marie M.

PDC FLOW IS A KEY TOOL

2021-06-26

Great customer service and if we ever have questions they are a phone call away.

Pros

This company has definitely Help the processing of our accounts receivables they very positive way.

Cons

The price of the service is a bit pricey but you get what you pay for in business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Thank you for your review! Our customer success team works hard to help with any questions our customers may have. We appreciate you taking the time to share your experience.

Read more
Jessica G.

We use it

2016-05-06

Con: The exception report skips days and we miss batches until they're actually deposited, then we can go find them.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Thank you for your review. We appreciate your feedback and value ACC's long relationship with us. We are always striving to improve our communications and relationships with our clients, so we have recently implemented a quarterly newsletter, sent to all clients in April. The newsletter featured the latest PDCflow updates and information on our Online Help Center, https://support.pdcflow.com, which does provide Video Tutorials on products/features, along with step by step How to Articles. Please be sure to whitelist pdcflow.com in your email filters, so that you do not miss any of these important updates and it should also permit delivery of your Exception Reports.
You also have the ability to pull an exception report from within your PDCflow account. We will reach out to you with the links to the how to articles.
Free online training and refreshers for established clients are always available upon request.
Customer Success will reach out to you to see if we can assist further.

Read more
robert s.

cost

2019-08-30

ok

Pros

The ease to which the staff can be trained

Cons

The cost of monthly billing is confusing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Alyssa F.

Help getting my password

2016-08-03

The downside was how much time was wasted on trying to log on for the first time.

Cons

What I like about least is that it took many times to log onto the program for the first time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Hello Alyssa,
I'm sorry you experienced a difficult time with logging into your PDCflow account the first time. We have thousands of users and generally this is not a problem, but we are researching the issue to put processes in place that are necessary to ensure it doesn't happen again.
I'm happy to see our Customer Success Team was able to resolve your issue by the next business day.
We appreciate our users and any feedback and suggestions you have for us.
Thank you,
The PDCflow Team

Read more
Jan U.

Love this product

2019-08-23

Love that we can set up recurring payments. Our customers like this function also.

Pros

It is very easy to use, for the hospital and customers.

Cons

I don't have any cons. Haven't really had any issues. When I use customer support they are very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Jan,
It's great to hear PDCflow is working so well for you AND your end users! Thanks for the review.

Read more
Alice D.

Excellent Customer Service/Quick Response Time

2016-03-08

I am extremely pleased with the excellent customer service we receive time and time again from PDCflow.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Thank you Alice! We appreciate your business and your review!

Read more
Deeana B.

09.14.2019

2019-09-15

Good

Pros

Convenient to use, customer service seems well. No issues at the moment

Cons

No issues at present time;

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa T.

Increases our company's revenue with ease of payment to customers

2016-02-21

We have noticed an increase in our revenue since allowing online payments using PDCflow.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ryan L.

Fantastic Service

2016-12-21

I am very satisfied in the support I was given by her and she reminded me how good of a decision it was to integrate our software with your company.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from PDCflow


Hello Ryan,

Thank you for the review! We appreciate your business.

Read more
Weston F.

Review of Status Codes

2017-03-24

Excellent response time and good information.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Amy H.

This is a "must have" service!

2016-02-23

PDC strives to constantly enhance the services available to its customers while ensuring the data we input is secure and safeguarded.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Satam D.

A brief review of PDCFlow

2018-05-09

I will encourage users to for PDCflow software when it comes to the cloud-based digital signature solution!

Pros

The thing that I like the most about PDCFlow software is that it is simple, efficient, and a friendly software that encourages payments and gets signatures, thus making it an easy consumer experience so that a particular business get paid faster.

Cons

The thing that I like the least about PDCFlow software is that sometimes it gets a bit irritating when the software does not work properly. The customer support is sometimes a bit slow when it comes to aiding in a stressful situation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more