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PDCflow Reviews
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Pros and cons
Elvira M.
57 reviews
Recommended
Michael M.
Used daily for 2+ years
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Quick and easy.
First it does want it is supposed to do. Easy access and easy to use. My staff never has any problems in using this service
I haven't had any problems with this software. Plug it in and you are ready to go. I can't give any negative responses.
Thanks Mike! We appreciate your review!
Katie K.
Medical Practice, 11-50 employees
Used daily for 6-12 months
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I like the use and the ease of this software! It is very easy to explain how to use to other users as well. In a digital world, it's great to have the option of emailing receipts or payment plans to patients. I like the alert that comes up that there has already been a payment on a patient account. The automatic payment plans are really nice too, for the patient to see how long it is going to take for them to pay something off, it works for the patients schedule, can start and stop a schedule at anytime and makes it affordable for patients to pay. We have a link on our website, which has been awesome!
I would like it to talk to our EMR system. It is not a big deal that we have to manually post payments, but it would be nice.
Katie, We strive to make our products user-friendly and convenient. Thanks for letting us know how we're doing.
DeMetrius B.
Financial Services, 11-50 employees
Used daily for 6-12 months
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PDC Flow integrates with our other systems
No real cons for our business the system works the way it was presented
Julie c.
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Since I am new, I need to get more familiar with this. One thing I notice is I would like more flexibility with the form when some one is filling it out for our donation tab. there needs to be a drop down menu for options of explanation on donations. When the results are sent to us its very general and makes us have to research it.
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No cons were added to this review
We're sorry to hear that you haven't found the transition to our software as easy as we would hope. We want you to get the most out of our product. Expect a PDCflow customer success team member to reach out to you shortly so we can address your concerns.
Elvira M.
Banking, 201-500 employees
Used daily for 6-12 months
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PDCflow is a great platform for payment processing and digital signature solutions that every business need. The best feature of PDCflow is integration ability. It is compatible with most merchant services providers. It can also be integrated with other new created platforms thanks to application programming interface. It makes PDCflow unique platform with unlimited opportunities. PDCflow have bunch...
My only concern is monthly fees. It can be high if you have less products to sell and ofcourse you will get less revenue. But if your business is doing good enough then PDCflow is absolutely for you. Newbies don’t give up so early because PDCflow gives you a great opportunity by offering one month trial period.
becky r.
Accounting, 1-10 employees
Used daily for 2+ years
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Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software. thanks again for all you
easy to use, even those who aren't high tech users can master this with very little trouble
honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions.
Marie M.
Financial Services, 1-10 employees
Used daily for 2+ years
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Great customer service and if we ever have questions they are a phone call away.
This company has definitely Help the processing of our accounts receivables they very positive way. I would recommend this company if you were looking for a processor.
The price of the service is a bit pricey but you get what you pay for in business.
Thank you for your review! Our customer success team works hard to help with any questions our customers may have. We appreciate you taking the time to share your experience.
Hunter Q.
Financial Services, 11-50 employees
Used daily for 2+ years
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This software is integrated with DAKCS Software for collections and works well generally. Users choose the PDC screen with the DAKCS system and enter the appropriate information to process payments by telephone. Having this integrated saves a lot of time.
Ability to process credit card and ACH payments including recurring payments while remaining compliant with NACHA & EFTA
Lost track of recurring payment authorizations causing payments to fail.
Kelly P.
Financial Services, 11-50 employees
Used daily for 2+ years
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We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing.
The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments.
Nothing at this time.
Thank you Kelly! We appreciate your business.
Verified reviewer
Financial Services, 11-50 employees
Used daily for 2+ years
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The interface with our collection software makes the product great and a wonderful addition to our software. Their new web portal is easy to use!
My only complaint might be a personal problem. If i send an e-mail for help, they call. I would love a response to my question by e-mail so I can use it as a reference in the future.
Chrispin O.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
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So far the software has offered an online portal which the hospital has customized to it's preference to allow patients know they are making secure payments to the hospital. Customer Support has been excellent and any issues are addressed in a timely fashion. The software is user-friendly.
Ability for patients to manage payments online and the Business Office getting notification when payments are made.
Limited reporting options for users assigned "Cashier" functions.
Thanks for your feedback! Happy to hear our Customer Success staff is meeting your needs.
Jessica G.
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There are a lot of features that we didn't know anything about. There is not a lot of customer education for new or existing features or products offered, particularly when there is no charge for additional options. Con: The exception report skips days and we miss batches until they're actually deposited, then we can go find them. This has been a persistent problem for months that we can't seem...
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No cons were added to this review
Thank you for your review. We appreciate your feedback and value ACC's long relationship with us. We are always striving to improve our communications and relationships with our clients, so we have recently implemented a quarterly newsletter, sent to all clients in April. The newsletter featured the latest PDCflow updates and information on our Online Help Center, https://support.pdcflow.com, which...
Jan U.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
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Getting money faster. Love that we can set up recurring payments. Our customers like this function also.
It is very easy to use, for the hospital and customers. We never have complaints from our customers. It is very easy to teach to a new employee.
I don't have any cons. Haven't really had any issues. When I use customer support they are very helpful.
Jan, It's great to hear PDCflow is working so well for you AND your end users! Thanks for the review.
Andria V.
Hospital & Health Care, 1,001-5,000 employees
Used daily for 2+ years
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PDC is intuitive, intelligent, supportive, and dependable! I have trained many users to use this product and found it easy to teach and easy for new users to maneuver. As this product has expanded their service features, their communication, support, and knowledge base exceeds expectations at each encounter. The dependability PDC offers is phenomenal and in conjunction with the support, PDC is TOP NOTCH for sure!!
No pros were added to this review
No cons were added to this review
Hello Andria, Thank you for taking the time to give us your review. We appreciate Intermedix and the trust you have in PDCflow as your accounts receivables payment system.
Butch B.
1-10 employees
Used daily for 2+ years
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Started using PDC4U to process credit/debit card payments in 2014 via web portal. Easy to use. Easy to research payments & excellent reporting. Selected a hosted financial system in 2015 that has PDC4U integrated. Seamless, fast transactions continue
Reliable , fast transaction processing, and PCI compliant.
None
Hello Butch, Thank you so much for your review. We are pleased that you are happy with our system and we value your business!
Mary F.
Financial Services, 1-10 employees
Used daily for 2+ years
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These people are awesome to work with. great customer service and great product .. have never had to worry about banks .. that usually don't like collection agencies .. always quick to reply or help
easiness to use
don't know if I have a least
Hello Mary, Thank you for your review! We appreciate your business.
Nita D.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
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I logged the issue and almost in seconds I got a response and I knew someone was working on our problem. And they don't stop until it is done.
No pros were added to this review
No cons were added to this review
Hello Nita, Thank you for taking the time to review our Customer Success Team! Answering our clients questions and concerns as quickly as possible is a top priority at PDCflow. We appreciate your business.
Roxanne R.
Hospital & Health Care, 501-1,000 employees
Used weekly for 2+ years
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In the support section, after trying several key words in the search box, I was unable to find a solution. I then sent my questions to the support staff and someone answered me right away with the solution. I had two more problems within a couple of days that I sent to the support staff and they were very helpful in resolving those problems as well.
the help/support section shows visuals as well as text to explain answers.
Nothing
Hello Roxanne, Thank you for the review on our Customer Success Help Center and Team. We strive to give our clients a quick response time to any questions they may have about functionality. We appreciate your time in giving us a review.
Robert T.
Financial Services, 1-10 employees
Used weekly for 2+ years
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the staff have been awesome to work with, easy to communicate needs, they are more proactive in solutions
we implemented a chargeback reduction plan that included getting digital signatures for payment authorizations, it has helped us greatly lower the number of chargebacks because we have confirmation from the consumer that the payment was authorized.
i have no complaints about the company or products
Robert, So glad we could help you reduce chargebacks! Thanks for the input.
Delores B.
Banking, 1-10 employees
Used daily for 2+ years
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They were fast in looking into our problem & getting fixed. They were friendly, they have always been fast on fixing what ever problem we have .
Fast customer service
None
Alyssa F.
Hospital & Health Care, 501-1,000 employees
Used daily for less than 6 months
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Overall the help was great, It was good having someone helping me until we got it. The downside was how much time was wasted on trying to log on for the first time. As a user and customer of this product I would defiantly recommend making it easier for a first time user to be able to log on and use it for the first time without this problem that I had.
No pros were added to this review
What I like about least is that it took many times to log onto the program for the first time.
Hello Alyssa, I'm sorry you experienced a difficult time with logging into your PDCflow account the first time. We have thousands of users and generally this is not a problem, but we are researching the issue to put processes in place that are necessary to ensure it doesn't happen again. I'm happy to see our Customer Success Team was able to resolve your issue by the next business day. We appreciate our users and any feedback and suggestions you have for us. Thank you, The PDCflow Team
Deeana B.
Medical Practice, 11-50 employees
Used daily for 6-12 months
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Good
Convenient to use, customer service seems well. No issues at the moment
nothing. So far so good. No issues at present time;
Cathie B.
Alternative Dispute Resolution, 1-10 employees
Used daily for 6-12 months
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That it is so easy to use. It was easy to set up and love the daily reports that I receive.
I really can't say anything about this part. I truly love the software. Your company has been nothing but great.
Satam D.
201-500 employees
Used weekly for 6-12 months
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I will encourage users to for PDCflow software when it comes to the cloud-based digital signature solution!
The thing that I like the most about PDCFlow software is that it is simple, efficient, and a friendly software that encourages payments and gets signatures, thus making it an easy consumer experience so that a particular business get paid faster.
The thing that I like the least about PDCFlow software is that sometimes it gets a bit irritating when the software does not work properly. The customer support is sometimes a bit slow when it comes to aiding in a stressful situation.
John C.
Banking, 11-50 employees
Used daily for less than 6 months
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The PDC Flow team is what makes the experience so great. The software itself has extra features that no other products offer which gives it a considerable competitive edge.
Very intuitive product with features that help your business run smoothly and compliantly. Support team works hard to assist in any way they can.
API came with no feature for the ACH product. However, the team worked tirelessly to get a fix.
John, Thank you for the review. We're proud of our team, and positive comments about our staff and products mean a lot to us!
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