Property Matrix Features

Property Matrix

Property management software

4.61/5 (31 reviews)

Property Matrix Feature Summary

  • Online Rental Postings
  • Check Scanning
  • Mobile Friendly Design
  • Enterprise Class Accounting System
  • Recurring Payments
  • ACH, Credit Card, and Check Payments
  • Tenant Portal
  • Auto-calculated Management Fees
  • Free Building Websites
  • Custom Rental Applications
  • Customizable Reporting
  • Online Maintenance Requests
  • Check Scanning
  • Bank Reconciliation
  • Tenant Screening
  • Unlimited Support

Competitor Feature Comparison

ACH Payment Processing
Accounting Management
Client Portal
Contact Database
Electronic Payments
Expense Tracking
Reporting & Statistics
Transaction History
User Management
Work Order Management
Visit WebsiteCompare App
ACH Payment Processing
Accounting Management
Client Portal
Contact Database
Electronic Payments
Expense Tracking
Reporting & Statistics
Transaction History
User Management
Work Order Management
Visit WebsiteCompare App
ACH Payment Processing
Accounting Management
Client Portal
Contact Database
Electronic Payments
Expense Tracking
Reporting & Statistics
Transaction History
User Management
Work Order Management
Visit WebsiteCompare App

Property Matrix Feature Reviews

25 reviewers had the following to say about Property Matrix's features:

Karin Kiefer

EXCELLENT SUPPORT STAFF!

2017-11-01

Good software for apartment management, great support.

Pros

They will help you figure out how to use the software for your company's needs and help tailor reports and features.

Cons

Not as user intuitive as hoped, but the support staff makes up for that. We are still working on tweaking how we input information, as our company grows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Patti Horita

Property Matrix Software Review

2020-04-07

I loved this software and would highly recommend it!

Pros

This one is very user friendly and fully customizable and has features that we needed, i.e. accounting, property management, maintenance and lease tracking.

Cons

I don't have anything negative to say about this software except the customer service could be better.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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John Hirzel

Awesome Management Software - Best I Have Used Yet

2019-10-22

We have seen a drastic amount of time reduced contacting tenants about payments as the system will generate an automatic text/email to alert them they need to pay their rent.

Pros

The support staff is prompt and they take your suggestions and regularly integrate them into the software. Payment processing is free for incoming and outgoing ACHs which is unheard of (though they do take 5 business days).

Cons

Also in order to cut a check, a bill has to be generated, you can't just pick a GL account to put against the check (like QBs).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca R Rock

GREAT ASSISTANCE & COSTUMIZED TOOLS

2017-01-25

Never felt left alone and all issues were always addressed. The reports & accounting tools can be costumize according to the company needs.

Pros

Costumize reports.

Cons

Uploading information in the system process a little hard

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Cummings

Good for Residential Properties

2017-12-21

Some things like flow of information from input to showing up on reports simply does not work, so there are several glitches which are confusing and concerning.

Pros

The navigation in that regard makes sense, and it allows for multiple companies to own different properties. Reports look nice.

Cons

Invoices are not easily customizable. The messaging feature has caused us miscommunication with our tenants and comes across unprofessional so we abandoned trying to use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
John Sullivan

The best rental software I have ever used. Easy to learn and has short cuts that reduce steps

2017-08-30

Able to updater an old XP Computer. Quicker operations on a daily basis.

Pros

If you need customized field for data, they will also set those up.

Cons

Only con I have found is that if you run a report on the screen and leave the report section, you will have to totally rerun the report rather than just refresh .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Property Matrix


Thanks for the review!

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Debbie Dey

Verified Reviewer

Powerful property management software at a reasonable price

2015-12-15

I was spending too much time at my desk entering data, answering email, and printing reports to properly manage my properties.

Pros

Customization is critical in my business. I have multiple properties and owners, with each requiring different information. The Property Matrix software allows me to add the details I need so my owners (and tenants) can obtain the most current information possible.

Cons

I'm very pleased with the overall performance of this software. The only small critique I have is that the custom background themes are a little difficult to read. A few more choices would be nice other than white and blue. This is purely aesthetic and doesn't affect the performance of the software.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Bryan Pearson

Best Property Management Software I've Used

2018-07-02

Pros

I've tried multiple property management software products and by far this is the best one.

Cons

It is still incomplete, however it is the best software I've had for property management since going into the business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
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Lori Nevarez

User-friendly software to manage my properties across the states!

2015-03-20

Pros

When selecting a property management/accounting system, we wished for a system and its organization to work with us in designing a flexible system which would accommodate our needs.

Cons

We have no complaints about the software or the vendor so far!

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering Property Matrix

Make sure to go with a software that has a free trial so you can compare them like we did. Then you will see how much Property Matrix stands out above the rest.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Seamless Application With an Effectual Maintenance Feature

2015-12-23

At the end of the day, all the parties involved are satisfied by the ease and convenience of the Maintenance feature.

Pros

Comprehensive User Friendly Responsive and Friendly Customer Support Linked to a wide range of other extremely useful apps

Cons

None that I've experienced so far.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
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Kevin Pennel

Successful partnership...

2017-10-26

Flexibility - Support -

Pros

Property Matrix is customized to our needs and the support team has been instrumental to our implementation\success.

Cons

Reporting didn't include budgeting and property occupancy status features but Property Matrix committed to create both features to our specifications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brenda Barrett

Too slow

2019-03-19

You must enter maintenance through the unit or it does not automatically update the information in the unit.

Pros

The software is user friendly, however, not as friendly as you would think. It is difficult to learn but once you get it, you can navigate pretty easily

Cons

Customer service/tech support is very, very slow. It takes over an hour to respond even through their chat window. Chat windows should be instant. I have chatted, emailed and called and always waited over an hour for a response. The techs often have to go "behind the scenes" to fix things that should be easily working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcia Douglas

Very Excited Client

2017-01-20

Glozal Village is a small Management Company with 53 units.

Pros

Once you start using the program its easy to catch on.

Cons

No problem so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Property Matrix

Make it easier to print individual ledger for each resident

Source: Capterra
Helpful?   Yes   No
Read more
Erica Sheets

So many features, and excellent customer support!

2017-01-20

My company doesn't use Property Matrix nearly to its full capacity, but the features we use are perfect and intuitive, and our tenants have adopted the online platform quickly and easily. The technical support is fantastic- one on one coaching calls through learning the features, as well as a wonderful chat option that allows me to multitask and stay available via phone to my tenants. We love it!

Pros

The customer support chat is my FAVORITE, also the streamlined accounting features!

Cons

Sometimes new features can be a little confusing to figure out if you aren't walked through it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
ana esparragoza

Great Website

2017-02-27

I mostly use the accounting tab the most, I think the only problem I have when using it is the slowness.

Pros

Every department can use it

Cons

The slow speed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Property Matrix

Just to improve the speed if possible

Source: Capterra
Helpful?   Yes   No

Response from Property Matrix


Ana, thanks for your review and the kind words about our support team! We've been working on optimizing the overall speed of the system over the last couple of weeks and you should see substantial improvements as these changes are being rolled out this week!

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Brad Turner

Amazing customer support

2017-01-25

Support readily available to chat/email, held my hand through the entire process. Accounting functions are great, tenant tracking function is even better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jen Kelsey

They set a new standard in customer service

2018-01-19

Great product, smooth process, and the right people.

Pros

If you have a question, a live person answers it quickly. They are available through the site, through email, and through phone calls. I think this is the best customer service experience I've ever had from anyone in 22 years of business.

Cons

There is a learning curve, however, I began managing properties at the same time that I hired Property Matrix.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Cindee Contreras

Software has great features and flexibility. Customer support has been fantastic!

2017-10-27

Good choice for our portfolio transition.

Pros

Ability to integrate documents (rental application, lease agreement, etc. ) and other software packages (credit screening software, banking, etc.)

Cons

Some basic functions seem to take more steps than necessary to accomplish the end result. Information is not always easily found, resulting in the need to reach out to support to locate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
LISA FORD

They made the transition from one system to property matrix manageable and exciting

2017-11-28

Cut on time for daily jobs.

Pros

It is easy to use , less steps, saves on office supplies (paper, checks ink).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karin Kiefer

Glad we chose Property Matrix for our rental management needs!

2017-01-24

They are able to take our data or forms and set them up in the background for us, as well as teaching us how to do it for ourselves.

Pros

The support team is great! Navigation is nice!

Cons

Only thing I would ask for is a printed manual, but the support is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Property Matrix

Definitely worth calling and talking to Property Matrix to see if it is a good fit for your company's needs.

Source: Capterra
Helpful?   Yes   No
Read more
Karin Kiefer

Nice product for rental management!

2017-01-24

They are able to take our data or forms and set them up in the background for us, as well as teaching us how to do it for ourselves.

Pros

Support is awesome! The product fits our needs as a growing company.

Cons

The only thing I might ask for is a printed user manual.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Property Matrix

I would recommend calling and talking to Property Matrix to see if it is a good fit for you.

Source: Software Advice
Helpful?   Yes   No
Read more
JD Lee

Scalable and Great Support

2017-10-03

Pros

Great support team, willing to customize and scale for your particular needs, tons of features. I love the support so much that Ill mention it again.

Cons

Property Matrix made it so much easier than any other software we have used before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
KIM De CARLO

Customer support is excellent, we are finding shortcuts!

2017-10-03

Pros

The Customer Support,(is excellent, very nice and helpful! Cost of program is great value,

Cons

Reconciliation not easy, would like to make it more like Quickbooks (tells amount of expenses, and deposits). 2.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Services company, 11-50 employees)

Useful and Helpful

2018-10-11

Pros

Easy to use and straightforward, not much extra clicking around.

Cons

Nothing that i have found yet but I will keep searching!

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kathy Hugh

Old dogs can learn new tricks

2017-04-20

This program is easy to learn with practice, practice, practice.

Pros

We were able to give them our forms and incorporate them into their program

Cons

No written manual.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Property Matrix


Hey Kathy, thanks for the review! Our support team has developed a full library of help documents for you to read and better learn the system. They incorporate step by step instructions along with screenshots to guide you through. You can find them if you click on the ? on the top menu bar of the software :)

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